water was not cold laundry from previous guests left in the room 1st room was not cleaned and had to get another

not enough hot water for shower. was counting on enjoying the pool. ud83dude20

the hot breakfast was a nice treat, too

wifi speed.

gym was out of order tv didnt work wifi was always down

guest laundry washer and dryer were awesome

i am happy about the laundry facility as well as pleased there was a pool that was open

guest laundry price was high

$150 deposit per room. laundry facility used a mobile spp

we had several kids with our group that wanted to swim

very poor tv channels and no laundry

tv channels are horrible and internet very slow and still no guest laundry

from the two front desk lady's to both of the laundry lady's

there were laundry facilities on site which was very handy for us

finally had to go find someone in the laundry

guest use of nearby laundry facilities shook our bed

good location, comfortable and had a nice breakfast. room was spacious and had a guest laundry.

the first level seem to be a basement laundry room door was open didnt want to see that.

our room is beside the laundry. the machines are not loud, but the people waiting are loud.

hotel was very clean right down to the pool

it had a laundry room although i didn't use it

large clean rooms. friendly staff... laundry room on site

i'm supposed to wash my own towels that are provided to me in my room with my clothing when i do laundry and

there s a laundry room

gave me no blankets i had to wait for them to wash laundry they said they almost out of everything they had me

there is a onsite laundry room

people yelling and screaming in the hallway, the fact the hours for the laundry weren't posted and my work

heavily of mold- it s supposed to be a smoke free building but it always reeks of weed, the laundry facilities

fighting in the parking area

the wifi need to be better

the pool was a little run down and could have used a cleaning. no biggie.

hotel shuttle picked us up @ airport & used within 5 miles of the hotel

i liked its location, free parking, microwave and fridge in each room.

great room, clean, updated. shuttle to airport was quick and convenient.

and the parking ok

we had to use one of two tiny microwaves in the laundry room

i also did not like the paid parking ($12 per day) and the lack of laundry facilities for the guests

there was also easy access to vending, ice, laundry and exercise

nice, clean room! facilities were very nice (indoor pool, guest laundry)!

if you had to pay a lot for it, i would expect there to be a laundry room and free breakfast, but there was

person that had been staying there for work and the person started beating on the ceiling when my kids were

fairly easy to get to. well lit parking lot. easy access to get back on the road the next day.

no breakfast

breakfast was good and the ppl were friendly

to find how to get into the parking lot from our gps

the health department should be there it s all roaches and there were people doing drugs in the laundry room

u cant use the laundry room if u don't have a change point thing or quarters and the front desk couldn't give

doesn t have a laundry facility

not very clean. shower didn't work at first. no laundry. doesn't feel safe.

no laundry facilities for guests.

very spacious and clean room. excellent breakfast.

we utilized the shuttle to and from the airport with no issues

breakfast food was cold.

the shuttle driver was early and ready to go at 4 a

shuttle pickup to the airport, hot breakfast ready at 3:30 am.

laundry room was battered, detergent dispenser ripped off of the wall and no detergent from the

laundry machines didn t work

laundry machine was broken & could not be used

i would have liked laundry facilities to wash my clothes, but there wasn t any

laundry dont work refuse to refund money

no laundry facilities

they don't have a laundry room to do laundry

bar area was pretty busy until very late

gym, coffee in room, quiet

room service was awfully slow

there were no laundry bags. i had to use grocery sacks for dirty laundry

convenient for airport travel. great shuttle service. good breakfast choices

modern and clean hotel the ladies in the front desk very nice shuttle driver very nice golden pancake across

the front desk agent-josh, was assisting a guest over the phone with arrival details and shuttle information

quiet and friendly staff electric ev charging system very functional and easy access

laundry took all day for one load and still wet

was no wifi like specified in online

the trash all over the parking lot

it did have wifi but no pool

every hour a police car sat in the airport inn parking for 15 minutes

wifi is horrible for netflix

very outdated. understaffed. no amenities were offered (wifi, breakfast, etc)

cleaning supplies in gym no spray, no wipes , no sanitizer, no breakfast option

great location, friendly staff and the female shuttle staff was excellent!!!

pool could be cleaner.

only thing that i didn't like was that our window was a window to a hallway next to he laundry room

it could have been a reaction to the laundry detergent they use; i don't know

i went to all the exit signs only to find myself outside, the laundry room and other exits that didn t take

parking is tight in front and spots area really narrow.

group of high school kids were checking in at the same time

and every door had piles of dirty laundry outside of it for the entire day

no free wifi. and paying to park. but it's their standards so i guess you have no choice lol.

staff was amazing food and drink at bar very resonably priced.

friendly and lively staff, extremely clean, nice food, market for snacks and coffee, great gym

friendly staff during the travel armageddon and good value with gym, pool, games and plenty of space

downhill from there-people with pit bulls running around unleashed not listening to owner was in laundry room

our room was on the first floor near the side doors, a sitting area, the laundry room, ice machine and elevators

laundry helped so much to pack up and fly home

i also liked the laundry facilities

comfortable, laundry room on site, breakfast included woth drinks wine and beer free in the evening till

guest services were limited, like items on the shelf to purchase; the guest laundry facility was actually the

hot breakfast, very comfortable beds, good transportation to the airport and very nice staff

pet friendly. staff was friendly. rooms were clean and comfortable. great stay!

yummy breakfast

wifi did not work bed was soft and uncomfortable no tissues in room air didn't work properly when i

location. shuttle

location size of room and breakfast.

parking

the lobby was gorgeous as well as the bar area

was really comfortable, loved the free alcohol at the bar in the evening, breakfast was good (the made to order

thing i would have liked to have had was a plastic bag for my laundry after showering to put in my suitcase

also the fact that if breakfast was not included in your room price that you could still purchase

wasnt to happy with the big kids jumping in the pool and making waves had to cut pool time with the kid short

the kids loved the pool and the waterfalls indoors

on the wrong weekend, hockey league was there and the kids ran up and down the hallway very

the smell of the elevator fact it s only one elevator laundry room sucks only two and two

continued to loudly burp over and over and over as we sat in the lobby waiting for laundry to get done

breakfast wasn't amazing but can't complain ud83dude0c and there was only one way to get to it ,

the kids especially enjoyed the morning breakfast, and we all had a great time

no issues with parking

parking is at a minimum! small parkinglot

easy to find and served a great breakfast

keep breakfast area tidy

could definitely use more parking as we had to park at a vacant lot down the road from the hotel

rates, the staff, the cleanliness, breakfast, and the deposit

one per person they said and the breakfast was cold and old and not good at all

breakfast options

they could offer breakfast.

pool

there was no breakfast.

the laundry facility had no change machine and the front desk was not capable of giving change.

laundry was left in washing machine and dryer so had to wait three hours to do mine.

pile of dirty laundry behind chair

good location... free wifi,

noisy neighbors, parking lot noise

the bed was very comfortable and the breakfast and coffee was excellent

breakfast set up

very clean and comfortable . very good breakfast.

i am a breakfast buffet person

the breakfast was very good with many options

the pool could have been a bit more clean

great breakfast

pool had not been maintained for quite some time, judging by the green water

one of the best hotels in alton it wasn t more than i expected (206 +security deposit) love the pool and the

everything was great. disappointed the normal breakfast wasn't available.

laundry was next to my room and seemed to be running all night

our night away from home without the kids turned into us wasting our money and driving back home anyways due

everything!!! very clean , friendly staff and great breakfast!

he came up to our room and saw we had our grandkids visiting and said he saw them running, which they were not

it was a nice size room. what i needed for the kids.

i liked that the hotel had laundry on-site and also had a microwave and fridge in room

good breakfast

pet friendly, clean, nice location,breakfast.

close parking

pool ended up closed early

laundry room was out of order

on-site laundry facility was a nice add however a little pricey: $2

did not use wifi or tv, arrived late, and left fairly early

the pool was closed. the exercise room was closed

no parking fee. for your price , no free breakfast

better breakfast

good amenities, free breakfast.

breakfast was great and the lady that runs that area took care of all of us

property has set up where you must use their wifi to have any access to the outside or use a landline phone

i liked the free breakfast, however need more choices and the biscuits crumbled at touch.

laundry was free

free laundry was a huge blessing

a lot of storage, kitchen was well equipped, comfortable bed, amazing shower pressure, free laundry, free

the free laundry on first floor was a plus for the family

clean, friendly atmosphere, free laundry room.

one of the kids needed emergency service because it got into her eyes

the quietness...my kids love you breakfast

not like about my room was that it was located right next to the basketball court, and there were kids playing

they accepted our pets, it was close to the appointment we had at washington university.

very clean. very pet friendly. staff accommodating. restaurant good and reasonably priced.

the rooftop bar was nice, very pleasant staff

hotel is truly pet friendly

was unfortunate that the onsite restaurant was still closed but the rooftop bar turned out to be a fun option

our room wasn t ready at check in so we waited at the bar for them to call us when it was ready and after

my husband and i are traveling with our two young kids on military orders

close to casinos, restaurants, shopping.

you stay one night they will shuttle us to the airport and will give you 8 days of free parking

variety of pillow choices, location, free wifi

laundry sucks

was a constant smell wafting from the laundry room

we tried calling laundry and the front desk multiple times with no answer

everything was great, except the laundry is more expensive than most places.

breakfast items used real plates & silverware

extra touches like the availability of coffee, tea, and boxed water in the pantry and of laundry facilities

nespresso coffee maker on each floor and laundry machines no charge

gym space is only okay, actually a bit subpar if you ask me

the parking was free for the weekend in a secure parking garage

parking is convenient and right across the street, though i don't know how it might be while school

i hate to nitpick but it'd be nice if the pool was fixed. the listing did advertise a pool.

clean room, friendly staff, convenient shuttle service and good breakfast!

pet friendly

somehow got out on a pet floor barking and howling

wifi room service

wish parking can be free and there are free laundry machines!

no guest laundry. parking was too expensive

s a pet friendly hotel but didn t have much of an area to take me dog i had to cross the busy road

even though super cold outside, room and pool were nice and warm

the small bar

this property was mostly adults the workout room was like a real gym it was huge and it had a movie theater

it is fun to bring our kids back here years later even after we have

from cleanliness of the entire place to the pool, bars, room service, movie theatre and conference facilities

the tenderloin room! (pool was great, too!)

give the hotel a full review because of covid19 many of the amenities were not open such as the gym, pool, and

wish that the bar would have had a happy and food service.

how far the gym was to the hotel building.

the bar had irregular hours but this was understandable over the holidays

liked everything except the fact the lobby bar didn t open until 5pm

the breakfast is simple but it was good and we loved the gym

laundry room was two washers and two dryers, one of each didn t work

need in it, it was very clean, the amenities are great like the pool, fitness center, and even a laundry room,

free laundry

free laundry if you have a room

and the pool was clean

laundry room wasn't good at all

parking lot was being repainted so parking was a little inconvenient.

the pool was very small

free breakfast

clean rooms, breakfast options are good

the washer in the laundry room wasn't working

laundry facility needed improvement

clean room, microwave and frig, laundry for guest, good breakfast

room was nice and clean. we're able to take our pet with us.

sun room, nice staff, excellent shower, tv channel selection, radio, keurig, and phone, plenty of parking,

was by laundry once workers came in i could not go back to sleep doors slamming loud conversations

great workout room and laundry on site

they didn't always have change for laundry machines

no laundry here even..dry clean

room with treadmills, elipticals and dumbells, onsite laundry, plentiful breakfast food

the rooms were small given the price and the fitness center was also small with few amenities given the

decided to sleep in, she was very curt in telling me that for the sitting, inhad to sit in the bar section of

loved the breakfast room service

room service was a little expensive

live music in the lobby bar area; room service quality; massage therspy

the breakfast was great

comfortable and clean. excellent location and great staff. very good breakfast

breakfast bar didn't have allergen labels. but that's just a nitpicky thing.

was yummy with a variety of food to eat staff was friendly and personable kitchen layout was nice with all the

breakfast bar didn't have allergen labels. but that's just a nitpicky thing.

also a nice looking guest laundry facility

the room was also opposite the laundry room,

the laundry area was clean, but it would have been much nicer to have had a vending machine in there

love that they have a fitness room and laundry room with easy access

we also used the laundry facilities which i found clean and inexpensive

can't get change for laundry on site cus they make u have to use quarters only never have any to switch a dollar

dryer in laundry room wasn't drying well.

never have to get bothered for housekeeping if you have a room payed for and also u get laundry on site for

room location was right across from the laundry room

no pool although website said they had one

cleanliness laundry early check in

kids outside in the courtyard screaming and running around at 10:30 pm, i had to complain about

didn't like that there was no free breakfast & the water on the pool was cold

free breakfast

comfy bed great breakfast

we spent the next hour in a half at the laundry mat washing our clothes so we didn't take any home

the breakfast was above all our expectations

floor there was bubble gum or some kind of candy crusted on the bed sheet closest to window, my kids slept in

location staff was nice parking was close to entrance

very clean facility and rooms. breakfast was good, wide variety. friendly staff

i'd say the only bad thing was the laundry situation

wonderful laundry facilities - great machines and reasonable prices

laundry (sheets, towels, etc) from other guests left in the hallway overnight

our room didn't get cleaned, laundry wasn't taken out, trash wasn't taken out

they also had a laundry room which was so convenient

quiet, good value, nice room, nice staff. basic breakfast. coffee available whenever i needed.

they also offer breakfast which is a big plus

hard boiled eggs or yogurt as breakfast options would be nice.

was no milk available at breakfast

the breakfast was perfect for my child, as he can eat a carbohydrate loaded breakfast

laundry room and machines very dirty

request new linen and was denied that until after midnight when i was told to meet someone at the laundry room

bed had bug in it plus the laundry on the bed was not clean the hotel towels in the room where not all the way

property was disgusting, laundry room and ice machine were disgusting

there was no breakfast, pool, or hot tub and no laundry soap for the washing machines

i called the front desk to request a nw one and the guy told me it would be a few hours because laundry had

moved us into another room and it was not cleaned dirty laundry and towels and the tub was filthy

cleanliness and laundry services

laundry facility was down when i was there

the time i stayed there the laundry was out of order but since then they've fixed it

needed to do laundry and didn t have cash

the staff at the desk were helpful and friendly . hotel is clean and breakfast was good .

hotel was clean, staff were friendly, breakfast was good, and it was in a convenient location.

the breakfast was easy, but good with lots of options. my kids loved the pool.

the location wasn t as close to the inner city as i d hoped. pool smaller. no hot tub.

the laundry facilities were down, and we had no tv due to the cable box not working

weird people hanging around in the front of the building smoking and yelling

more breakfast food to choose from maybe some hot hot breakfast sausage and bacon eggs i'm just saying

parking lot was loaded with junk cars

was closed; no breakfast; reserved mobility-accessible room- it was regular; and no smoking room on smoking

whoever is doing the laundry needs to wear a hairnet or something

breakfast was good

the room had a door separate from living room, and it had a full kitchen.

in 1 bedroom suite with full kitchen

clean room delicious breakfast

dryers in laundry room were dusty

we didn t like that it didn t have a laundry room for us to do our laundry.

kids running around on 3rd floor around 930 pm and then again at 730am lights off in pool area when

clean, price, parking

front desk, accommodated my early check in to get ready for an event

the gym, laundry, pool were closed

plus, the housekeeper that made the accusation was in the laundry room smoking a cigarette when i went down

but the worst part was it was a non smoking hotel

the breakfast could of had more variety. it was clean and staff was friendly.

didn t like that our room smelled like smoke even though it was a no smoking room (it leaks in through the

also, laundry facility was $2 per load (each for wash and then for dry)

very minor - the available coin-operated laundry didn't have any kind of timeframe (ended up being almost an

the laundry room was noisy next door before 6am, and the construction and parking lot outside my window

the gym was right on our floor and looked out over the city

was hoping there was a pool for kids to relax in while we were at the hospital with another child

rooftop bar clean modern rooms nice facility close to many walkable restaurants

breakfast was a bit expensive.

ac’s funky breakfast format

breakfast menu options need to be expanded for the price hotel is charging

cost extra, breakfast is extra, parking is extra, better wifi is extra

along with this the hotel had a pool, gym, laundry room and food and laundry products available for purchase

plastic laundry bag usually in most hotel rooms was missing

able to do laundry

has a gym, indoor pool, and indoor on-site laundry

drivers were allowed to drop their trailer across several parking spaces when a parking lot was provided for

room not too clean. no laundry bag in room. bed only made with double sheets. not comfortable

hotel was very nice and the suite was extremely spacious

i loved everything about the room and casino

shuttle and valet parking was great

staff, quietness, casinos within a few steps.

laundry room needs new washer and dryer breakfast needs real plates and silverware, very cheap

laundry facilities

were in a room right next to the laundry service

save some laundry cost

there was also a live bird in the laundry room

their workout room, pool table, pool, fire pit, outdoor sitting area, bar and games made leaving the hotel a

the room was really clean and modern. the pool and games were something my kids used daily.

while they offer a shuttle, it's not as convenient as onsite parking

pool was over crowded with kids the entire time

within an hour a bunch of kids apparently stole some ice cream, and my kids were blamed for it, when security

no bar open until after 3:00pm elevators really slow

and pet friendly

hotel was full of kids there for a soccer tournament

i got the first airport shuttle in the morning and didn t stay for breakfast

it got quite noisy at night and the pool was kind of a dangerous situation, because they were jumping and diving

kids screaming in the hallways early in the morning

clean, great room service, spacious suite, free parking, nice wet bar space in junior suite, great for a romantic

breakfast buffet should be complimentary, $15 overpriced,

the airport shuttle bus driver robert was nice and the bus was

also i felt that for a friday night especially, the pool closed too early

until laundry day to swap out towels, youll have to wash them yourself

by far, my most favorite thing about this hotel is the laundry room on the first floor.

emilio got a good laugh since we went to the wrong laundry room ( employee ) and he showed us the way to the

there in a kitchenette in the room, which did come in handy

burned my hand on the oven since there are no oven mits readily available in the kitchen

machine & laundry were broke the first night

free hot breakfast and on-site laundry.

laundry facility washers had hair/detergent build-up and only used powder, which was not available

easy check in, late check out

our flight got switched and i called to see if we could get a early check in

couldn t get clean sheets because staff said the laundry room was locked and there was no access to a key

went through my personal stuff and stole a container that had quarters and small bills for my laundry

dirtiness of the outside and inside especially the laundry area the tube and the closet doors on the

someone stole my laundry and they said the cameras don t work

anywhere,easy on/off highway,local restaurants near by,clean room, linens always smell fresh laundry,nice court

were clean a plus for me and location was nice they have a rooftop bar and noice was acceptable l would recommend

pool area is a little small but kids still had a good time.

since the pool was not open, they also had a shuttle take us to their sister hotel down the street so we

the servers on the rooftop bar we re great

front desk staff were helpful and super accommodating to every need and friendly to our excited kids

no guest laundry onsite

it's a lot of fun for kids to explore

room was quite spacious, wifi worked well

the included breakfast options, free wifi, and pool were appreciated

when arrived, had to call room service to reclean bathroom.

free parking

very clean rooms. very comfortable beds. staff is very kind and helpful. i love the kitchen.

wasn't much of a breakfast

they said they would have breakfast and i was highly disappointed

smelled of pet urine

laundry and shuttle not available

very little area for walking dog or safe area to throw a ball for my pet!

we were there early and the room wasnt ready yet so they directed us to the pool area and changing rooms so

the kids loved the pool

kids loved the pool

the washer and dryer were not in a laundry room, just in the hallway

pool wasn t open later.

parking lot rehab was not complete

pool water could have been warmer, but after a bit, you got use to it.

the rest hotel, staff, and pool were amazing

love the laundry facility

the fitness center was great too, open 24 hours

pool closes too early at night

was packed, rules not enforced, kids playing with life preservers and ropes in the water, running/screaming

pool and location. also was all new and clean

need a laundry room!

minimal personal hygiene and laundry items in the store

the pool was great

parking was convenient

travleing is stressful and even much more with 2 smaller kids after an exhausting day

laundry room on our floor was ideal

kids screaming in the pool.

rooms were large and enjoyed having a kitchen

pool is tiny

the staff was friendly and professional. the room was clean. the morning breakfast was awesome.

leaked, ceiling was cracked and plaster falling down, washing machine put rust stains on our laundry, one tiny

laundry available

no bag for dirty laundry.

and helpful staff (got a free pass for laundry), very centralized location for the city, felt

pool was chilly, kids didnt want to swim because it was too cold.

laundry facility

was a little disappointed they didn't have a laundry room

hotel was in close proximity of restaurants, offered free parking and wifi and was overall clean and quiet

the pool and hot tub problem was the were kids diving off sides of bot and into water splashing and parents not

staff was very helpful, bar area nice, pool area was great.