plus, the housekeeper that made the accusation was in the laundry room smoking a cigarette when i went down

the gym, laundry, pool were closed

plus, the housekeeper that made the accusation was in the laundry room smoking a cigarette when i went down

the pool could use some attention.

loved the pool and hot tub thoe the hot tub could have been hotter.

the laundry facilities were down, and we had no tv due to the cable box not working

was closed; no breakfast; reserved mobility-accessible room- it was regular; and no smoking room on smoking

more breakfast food to choose from maybe some hot hot breakfast sausage and bacon eggs i'm just saying

pool closed early could have stayed open till posted time

it's not a real breakfast.

dryers in laundry room were dusty

we didn t like that it didn t have a laundry room for us to do our laundry.

excellent location & value! breakfast was very good and kids enjoyed the pool daily.

breakfast was fantastic

i didn t use the pool but it was very large and clean

has a gym, indoor pool, and indoor on-site laundry

along with this the hotel had a pool, gym, laundry room and food and laundry products available for purchase

able to do laundry

plastic laundry bag usually in most hotel rooms was missing

staff was friendly. the pool was nice and the breakfast was very good.

we spent the next hour in a half at the laundry mat washing our clothes so we didn't take any home

pool was not available

gym was small but had everything in it you d need for a good

when we got there, it was covered with tile and not useable so we tried the pool

unruly kids in the pool, the parents sitting drinking around the pool, and the guests playing beer pong in the

breakfast was great for this reasonably priced hotel

breakfast wasn't a great assortment and was unaware of the construction causing you don't have to

was no milk available at breakfast

the pool was closed but we didn't mind and we also didn't eat breakfast so we don't know what it was

hard boiled eggs or yogurt as breakfast options would be nice.

the breakfast was very good

breakfast was good

the breakfast was hot and good. the hotel was clean and the staff was super friendly!!

pool room needs some updates but nice to have a hot tub option

equipment in the fitness area was old and not well maintained

the front desk gave a us a second room which was next door to the laundry room

a room across from the laundry room where i heard loud talking as i m trying to take a nap

can see the gateway arch from the parking lot (12 miles away)

we were a little concerned about the people hanging around the parking area.

the big shower, comfortable bed, extra chairs in room to relax & breakfast eggs were soft & fluffy

bothersome but didn t bother me was i heard others complain of a smell that was coming from the laundry facility

the onsite guest laundry was handy - $2 wash $2 to dry all in all a pleasant say here

good breakfast, laundry in the building

when i got there the door to the hotel laundry room was wide open and it looked like a bloody hot mess

i had hoped to use the laundry, but it was out of service

waffle was great. staff was very friendly pool was a blessing

my daughter enjoyed the pool

room was clean and breakfast was good

i liked the parking, the room, the pool, the staff.

breakfast

was friendly rooms and hotel was clean front desk was helpful laundry on site incredibly comfortable

breakfast was excellent.

breakfast is above average and the breakfast attendant kept the area stocked and clean

older building, dark parking lot

we slept like babies and so did our three young kids

only negative was laundry on 4th floor.

guest laundry on site as well as a pool and small fitness center

were not trash bags or laundry bags in the room

checking out was difficult because staff were filling elevator with laundry carts/trash bins and were using

wifi was terrible too

difficulty with parking garage. ..qr code issurs

good location and nice facilities. ample handicap parking.

indoor pool was nice and warm

spacious comfortable rooms, great bed, easy parking, very nice helpful staff

was stolen but how is it that they don't have anyone looking at security cameras at the hotel parking lot during

the hotel is a pet friendly and has no advertising of pets fees, on top of that the receptionist told us i

breakfast

carpet was nasty

clean room, parking at door.

whole place was dated, our room was a smoking room, when i asked for non smoking, so it smelt really bad

good breakfast in lobby

allows my pet and bike trail near by to walk

choices for breakfast were not to my liking

full kitchen

pool area is a little small, and the parking lot is a little tight when they are busy

the breakfast was great !

very clean. comfortable beds. good breakfast selection.

reservation for spa bath i did not receive

large room, jacuzzi tub, recliner, large tv, no smoking , amazing breakfast

clean rooms and good morning breakfast

wifi not reliable. when you turn on tv, fox news always comes on.

had to wait for more food for breakfast. when it was brought out, eggs were cold.

pool step is too deep. i had to get manager to get my frien up the steps

s a hotel and all, but there was a huge crowd of young athletes and their parents and there were kids running

the pool was closed

cant really think of much, parking a little tight on the front side maybe but still fine.

com says motel is pet friendly

parking wasn't bad

pet friendly with a price under $50

booking.com says motel is pet friendly. first thing i see on their sign at check in is

the tv and the wifi worked. the ac worked really well.very easy to find.

had good water pressure, refrigerator worked, and had good wifi

the location and free wifi

long pool hours

breakfast

pool is heated and clean

the parking spaces seem to be a little larger than usual so you can unload your vehicle easily

wished breakfast was a little better but absolutely understand why it has to be due to covid

room smelled like dirty laundry

breakfast okay with covid restrictions, no hot food

clean pet friendly up to date nice quick breakfast . great stay . will be back !

the pool was dirty, tiny, and shallow. the room the pool was in was hot.

parking was full

no hotel should have rooms near the laundry or ice machine-too much

was a nice clean hotel with swimming pool, hot tub, and laundry

clean and beds were amazing ! wifi was great !

were only a few lights in the parking lot that were on when we returned at 1am

no, it was great. my only suggestion would be to extend the breakfast to 10:30am!

the wifi didn't work at all

room location was right across from the laundry room

can't get change for laundry on site cus they make u have to use quarters only never have any to switch a dollar

never have to get bothered for housekeeping if you have a room payed for and also u get laundry on site for

dryer in laundry room wasn't drying well.

breakfast was good but would have liked a bit more variety over waffles

quiet and a on site laundry facility

staff didn't do a very thorough job and by watching how they did their job i can confirm) and the laundry room

i loved that they had a pool. it was quiet.

what i like was it was pet friendly and the doors could open and the lights were

no free wifi. no fridge or shampoo/conditioner.

listing shows that there is guest laundry and there is not

there was also a fight outside at 7 am that left blood and hair all over the parking lot

neighborhood and parking isn't the greatest

in addition, while going to the parking lot, i heard at least two other dogs barking inside the hotel

people in parking lot late into night; made me worry about our car and things we had in our car

and bed bugs not terribly but those stay here too at an discounted rate lol also there's a laundry room with

no laundry bag no hair dryer no coffee pot but they do have roaches and black mold in the shower

i like the fact they have coffee and wifi

hallway dark and dirty; creepy people hanging out in parking all night

well lit, spacious, privacy, location, decent staff, cleaned, & wifi

the hamburger i ordered from room service was dry

the location could have been better. i didn't like the fact that it was next door to the casino.

very friendly and helpful staff, nice spa and wonderful gym

i wish secure wifi were free of charge .

and i think for the price of the stay, mini bar should be complimentary to a degree

laundry still in halls at check in

no iron (but there was an ironing board), no hangers or laundry bag, something pink and sticky was all over

of facilities at the hotel - no breakfast - no meals - no bar - no guest laundry

wasn't secured, too many people at the pool and no monitor, kids in every area including the gym and hot tub

value, friendly staff, spacious room, wonderful pool, free parking, and great location

everything, except you have to pay for the laundry.

breakfast was limited. not advised of some services ie laundry

it has a laundry, which worked very well

loved that there was laundry at this hotel too

laundry very useful

look amazed my kids

bathrooms are outdated. nothing for kids to do at the hotel.

we will never stay there again with kids

the location and staff were great. room service breakfast was excellent and reasonably priced.

great location, comfy bed, good room service food. tidy and clean room

designated parking, door to room was very difficult and loud to pull shut or push open, the laundry room was

was no pool there was no restaurant there was no laundry there was no breakfast there was no ice there was no

self service laundry worked well for $2 per load for washing and $2 per load for drying

no wifi that they claim to offer

wifi kept going in and out

guest laundry was filthy pillows were lumpy and hard

also the inability of laundry staff to bring extra towels when asked

pool gym breakfast and the complimentary drinks

the pool area was loud (due to acoustics).

pool is small, but nice

no gym, no pool was a bummer. and price a little high for not having those amenities.

just what i want my kids at the bar

the gym is very nice too

pregnant gf and kids wer

i checked my kids, no scratches or dried blood

i just wish i could ve used cash inside the hotel at the bar and starbucks.

our room was quite comfortable. the little kitchen area was convenient.

also do not use second kitchen food delivery, your food may not even come

the room was incredible and the lobby amenities were really nice. also very nice gym facilities.

th staff at the front desk and bj at the bar were super.

it doesn't have a microwave or a laundry room, so you can do your own laundry.

guest in the fridge, tub stopper was broken so shower and facuet ran at all times, left our room service door

loved the bed!! room was nice and room service was timely and delicious.

no free wifi bathroom tiny overpriced no happy hour at bar no complimentary evening snacks

breakfast was over priced and not so good. valet parking was a liitle pricey.

breakfast was expensive especially for the small amount of biscuits and gravy one biscuit for $7

breakfast wasn't being served until 730. we was leaving earlier than that.

luckily, there was huge bowls of cereal for the kids

ordered the french toast from the breakfast menu

the pet fee is $50 for the duration of your stay

pool, no spa, no washer and dryer, no amenities what so ever, dirty sheets, one staff members

the swimming pool is very small.

our suite was spacious, as were bathtub and shower

super pet friendly with water bowls pet welcome sign and treats for the pups

we enjoyed using the rooftop pool and fitness area

it also seemed to be near the laundry facility so it was loud at times

room was not clean ants in bed dirty laundry in room

besides the fact we believe we were right below a laundry room

hotel was dated. no laundry service. price was rediculous.

microwave no room service poor greeting overcharged for laundry services overcharged for parking no discounts

there s 3free drinks provided nightly, indoor pool and jacuzzi, outside observation deck, gym, laundry room

did laundry; own happy hour on roof top deck; watched people enjoy swimming

cleanliness, spacious room, conscience of laundry, the outside deck with partial view of the arch and the the

i appreciate the self service laundry, though i wish there were more than two washers and two dryers

location - right by the arch & busch stadium on-site laundry service free breakfast, dinner &

i have 3 kids not enough room for 5 people.

they bar and grill was closed

the bar was closed due to

gym needs some upgrade, but i was there to chill

laundry facility was inside pool area and was only accessible during those hours

s dirty laundry behind the curtains

strict pet policy. dirty bathroom. below average quality for the price

i was double charged a pet fee

360 roof top bar was great.

room service took so long i had to be comped for my order

for a short getaway with beautiful rooms, bar and restaurant at your disposal

kids liked to block the stairs in and out of the pool

kids liked to block the stairs in and out of the pool

selection for kids

that it s pet friendly but there is nowhere to walk dogs with any kind of grass or landscape

to order room service, you must scan a qr code on the back of your room key

fitness room, spotlessly clean hotel throughout and great location for attending a baseball game

from the time we pulled up to valet park, to checking in,to room service to checking out this place hands down

room was clean, stadium view was really cool, kids loved it

laundry, car washed, staff and buffet

also the laundry staff left a huge bag of dirty towels and sheets in the hall from 6pm til we checked out at

trash cans had no bags and no laundry bags in room the drinking glasses were smudged all minor

front desk was nice enough to upgrade our room to a nicer room and a free breakfast, due to a king bed room not

the staff was super friendly, the food and drinks at the bar were great, everything was excellent and i will

i went to retrieve one and followed staff to the laundry room

desk multiple times to request bedding in order to use the bed but constantly told it was in laundry

attempting to check in, had to hunt down the front desk person, who was lounging in the laundry area

pool water was a little dark. not sure why. granddaughter still had a good time.

i think they were working on the pool so did not use it.

hotel lobby, by the main bar should not be assigned to conventions and leave the general public not be able to

the gym is pretty nice, used it every morning

the pet area was a joke

so many activities on the property, such as the big ferris wheel, mini golf, light shows inside and out and

pool, restaurant, and activities onsite

need laundry

i saw kids in the pool shivering

clean room and lobby, good wifi

it was a bit noisy and there were kids playing in the halls after 11pm

the rooms are very comfortable and pet friendly

the staff has excellent the breakfast was great..they were very intentive

clean and the breakfast area is so beautiful

the breakfast was good and there was a nice selection of breakfast food items.

didn t have breakfast ready

the pool was freezing cold

food was marginal. no laundry detergent in the vending machine.

being able to do a load of laundry was nice

when confronted the staff just said it s normal people did laundry at 2

only thing that would change would be the laundry facilities one washer one dryer with restrictions was not good

locatiom and breakfast

coined operated laundry facilities

when we used it the first time there were 2 barrels full of dirty laundry and stinky garbage

it s not a new hotel but it s got everything including restaurant and laundry room.

the pool and hot tub was clean. the evening snack was just what the kids needed.

pet fees when the pet relief area wasn t supplied with poop bags

we had to keep asking the cleaning ladies for trash bags and all they had was laundry bags

my kids both cleaned their plates

clean room, low noise and complimentary breakfast

rooms were clean, beds we re comfortable, great breakfast

grandkids loved the pool!

the staff was incredible, the breakfast was good, the room was pleasant and the bed was comfy

the fitness room was just like a gym and the location was great

kids came forward , mothers came forward and expressed her indifference towards them

my kids were disappointed there was no pool. there were several big construction sites nearby.

location was great , staff were very nice and very helpful, breakfast was excellent

wonderful, laundry room great for drying swimsuits, food wonderful, staff very friendly, room great, kick-back

bags in the waste can, no coffee or cups in the room, only one wash cloth in the room and no laundry bags

laundry on site was a welcomed surprise after getting rained out at a cardinals game

kids loved the trains/station decor

pool was cold

laundry facilities $2

coin op laundry next to lobby

more food for breakfast. had indoor pool but a hot tub would have been nice.

breakfast sucks

to covid the pool and breakfast were closed

nice desk and wifi for my business work flat screen tv on the wall

i love the desk in the room and the wifi was great. up-to-date flat screen tv on the wall

paying for washing laundry seems absurd

the king room was not sufficient for 2 adults and 2 kids

the enclosed outdoor spaces was nice for our kids to get out and run

when we checked in we requested late checkout and the front desk attendant happily gave us late check out and

i went in to check on a parking pass & was blown away when they offered an early check in because they had a

better breakfast

indoor pool, white table cloths for breakfast breakfast, nice sized rooms.

booked with this hotel for the heated pool

didn t like their wasn t any fruit or oatmeal after staying here 15 days, breakfast was the same

it was clean, friendly staff, great breakfast options. i also enjoyed the mexican restaurant.

no free breakfast or tea to go...only coffee. the towels were stringy. laundry was out of order.

there seemed to be no complimentary breakfast

i really thought that they would serve breakfast .

pool has to be 30 minute reservations, ice machine broke our room was not very clean there was

ease of check in/out, room quality/space, cleanliness, in-room services like internet, keurig coffee maker,

i liked that the hotel had laundry on-site and also had a microwave and fridge in room

being a pet friendly hotel we wish i room had been checked and cleaned thoroughly trash was left in it and

good free breakfast and very cordial staff

breakfast is always good & room is perfect

have stayed at this hotel before always clean, friendly and easily access from interstate the breakfast was

there was a problem with the supplies so i wasn t able to get laundry detergent to wash clothes

no laundry

there is laundry on every other floor, which is nice since some hotels only have one

we asked for an extra laundry bag from the cart but all we were ever told was no english

with gauge out of bottom, no ice bucket (was told they don t have any and was given plastic laundry bag to

breakfast the next morning was amazing as well in the lobby

the outside pool, patio, and lounging areas were excellent

the servers on the rooftop bar we re great

pool area is a little small but kids still had a good time.

24 hour gym & pool

we were early, it was raining, and we needed to do laundry

the laundry services charge slip states that basic laundry is $2 a

no laundry. booking com info is not correct. it smalls bad in the entire holes. a/c is too loud.

free wifi, easy to connect

the staff was friendly which always makes for a better stay and breakfast was fresh.

it was not bad and they offered a shuttle to come get you

wished they had a hot tub or tv in the pool area.

the room was really clean and modern. the pool and games were something my kids used daily.

everything was pool rooms were nice and clean beautiful place to stay

they put us in a queen when i paid for a king and the wifi didn t work.

they didn't always have change for laundry machines

was by laundry once workers came in i could not go back to sleep doors slamming loud conversations

no laundry here even..dry clean

great workout room and laundry on site

room with treadmills, elipticals and dumbells, onsite laundry, plentiful breakfast food

the bar had irregular hours but this was understandable over the holidays

how far the gym was to the hotel building.

wish that the bar would have had a happy and food service.

liked everything except the fact the lobby bar didn t open until 5pm

it woke up my family on the other side of the hall, and even woke my kids up several times

had to go to the laundrymat

never did i have to use a side entrance because of my pet

good wifi

breakfast options were really limited.

breakfast area was very clean

people were sprawled out in walk ways, kids eating out of pizza boxes on the floor in the lobby, and visitors

restaurants and bar have excellent menus

also the food was not ideal for kids

room and bed was very comfortable. room service was quick.

loved the pool- fun for our kids and for us! great service poolside also.

breakfast set up

it was clean and new. they had great breakfast!

the bed was very comfortable and the breakfast and coffee was excellent

breakfast was tasty; several hot and cold breakfast options. the bathroom was nice and clean.

breakfast was wonderful with the exception of the eggs. plain eggs would be great.

also, laundry facility was $2 per load (each for wash and then for dry)

very minor - the available coin-operated laundry didn't have any kind of timeframe (ended up being almost an

the laundry room was noisy next door before 6am, and the construction and parking lot outside my window

liked the near by facilities, restaurants, bar n' grills

the wifi was out.

pile of dirty laundry behind chair

laundry was left in washing machine and dryer so had to wait three hours to do mine.

the laundry facility had no change machine and the front desk was not capable of giving change.

parking fee

nice breakfast, good variety. pool area clean.

clean, big breakfast

small pool

unfortunately with the pandemic,i wasn t able to use the gym & pool facilities.ud83dude22

one of the best hotels in alton it wasn t more than i expected (206 +security deposit) love the pool and the

the lighting in the evening was excellent in the parking lot

the dryer was broken in the guest laundry

everyone was very welcoming. breakfast was worth getting up for.

i liked best that it offered hot breakfast and also indoor pool and staff very friendly

loved that the hotel was clean they had a pool they restocked your towel daily which was nice

very nice room for the price. and the breakfast was a added bonus. would stay again.

laundry and shuttle not available

very disconcerning with kids running around

kitchen with sink, coffee/tea pot, microwave and very nice sized refrigerator (not just a dorm

had a shuttle and the driver was very friendly and helpful

the room, bedding, space was very nice and comfortable. free parking is excellent!