the breakfast was great, and the pool was wonderful along with the gym

the breakfast was great, and the pool was wonderful along with the gym

back parking lot was very dark

the location, staff, rooms, pool, breakfast, etc

the staff! such amazing people especially tina! very clean and breakfast was amazing!

microwave and fridge and free wifi

free wifi

parking next to the room

told i would have a room with a kitchenette but only had microwave and booked for 13 days but was forced to

friendly staff, offered to let us have a late check out since we would be getting in late, clean rooms

of laundry facilities

was hoping to wash a load of laundry, but they didn't have guest laundry services, but they let me know about

self laundry not available

center could use a spa and universal gym type weights station

clean, easy parking, shower options, no tv issues, great bed!

the room was a bit small. the laundry was not functional.

parking is full, but i guess you have to drive to the other side of the building for more spots

it s very clean place free parking and breakfast. nice

dual shower heads - efficient ac & heating & convenient parking

easy to find, clean & great breakfast!

my third and last complaint is our room was either next to underneath the hotel laundry room

in similar vein, and perhaps out of sympathy for the hot water maker, the microwave in the laundry area expired

found a string in the bed probably from the laundry i found it odd that breakfast was included but there wasn

laundry facilities were advertised, was not told that they couldn t offer quarters for

wifi worked only in certain places in the room

i understand that we are in a different time but it was suggested that i go to the laundry room to ask for

no airport shuttle

this is my 2nd time staying at this location. clean friendly staff, nice pool, great breakfast.

suite kitchenette extremely well stocked with supplies, indoor masking encouraged, convenient location

concern only:i like that the fabulity is pet friendly, but the elevators had a slight animal smell

was ok, glad wasn t over laundry room could hear washers spinning when walking down hallway to elevator, room

the location and convenience of everything around. internet and laundry.

staff, free wifi, decent pool, close to dining and entertainment, shuttle to airport, and gluten free breakfast

there was a shuttle to/from the airport

pet cleaning fee was about the same price as the room (yikes), but understandable.

the guest laundry was a definite plus

furnishings are polished, carpeting kept clean and fresh, access to toiletries, ice, laundry, microwave and

everything was great, especially the breakfast

pool and included breakfast were both wonderful

for kids, an excellent choice of four dry cereals

sitting at the bar for a $$$ meal is not a good feeling

great restaurant & bar cool vibe to the entire place.

loved the actual silverware, cups plates and cloth napkins, not only with the coffee bar in room but through

granddaughter thought a pool would make it perfect! ud83dude42

spa tub and decor were fantastic!

the smell from the laundry area was strong and unpleasant

more info at check-in for amenities like the laundry facilities or gym, etc

my room was beside public laundry and employees laundry

across from facilities so workers are constantly talking and you walk out your room to baskets of laundry and

right across from the hotel s laundry room where the employees were shouting

when i called about the self laundry to the night front desk person i wasn't told no changer had to call my

the guest laundry room some work done.

change machine or laundry supplies available near washing machine would have been a plus

nice staff! they made extra effort to find me a room for an early check in

a spot by the front desk to buy food n snacks, that was wonderful since we arrived late and the kids were hungry

is the worst hotel we've ever stayed in - dirt, stink, dirty laundry, nothing works, blood stains on the wall

you could get a signal was if you stood on one leg in the parking lot, i didn't have any of their wifi come up

maybe parking space

parking lot was covered with ice

free wi-fi, but the only place you could get a signal was if you stood on one leg in the parking lot, i didn't

dryers in the laundry room didn't dry our clothes very well

the accommodation for breakfast was smart and convenient

room too small, over priced for product, pillows crappy breakfast was in a disarray with kids running wild,

had tried calling the hotel to ask about the time of the shuttle but nobody picked up

very clean in every aspect. the pool area was clean too!

laundry room in hotel

very easy to navigate and this location is very secure! breakfast was phenomenal!

the 24/7 shuttle service from the airport

free breakfast, internet and parking were all a bonus

not much the pool filter could clean a bit faster, but the pool was clean each morning ..

had the king suite which works out perfect when you have 2 small kids; you are able to put them to bed and still

the ammenities such as a hot tab and a pool were open and functioning properly

hotel was booked with kids that were competing in a hockey tournament

had the king suite which works out perfect when you have 2 small kids; you are able to put them to bed and still

location is good, hotel very clean, enough parking space

with all the heavy duty cleaning/laundry that happens in a hotel i was completely disgusted when i saw this

having a bar downstairs was great for the price range

poor wifi

convenient location; no fee pet policy

the shuttle and driver are always quick and friendly to pick up and take to the airport

tried to use the laundry and the one and inly machine was broken- we opened it and saw the foul smelling laundry

ok to spend a night and to wash your clothes there (laundry room)

the laundry room is listed as an amenity but not available.

no laundry detergent in the vending machine

laundry machine needs maintenance

smell and the fact there wasn't enough laundry supplies also the fact they charge $2

next to the airport w shuttle service

walking to the hotel from airport is doable....shuttle also avaliable. clean rooms. nice staff

i would definitely recommend this hotel especially for families great pool and hot tub

great shuttle service

t clean dirty laundry still in the room and the bathroom was not cleaned

including a mini store in the hotel for forgotten items, a gym, a pool, a hot tub, a guest laundry room plus

had a room by the laundry to large baskets of dirty lines were outside room

also not clean- dirty laundry from prior guest under pull out couch

he helped also in offering supplies for the laundry and other amenities that i never knew were possible at a

room and linens were clean and they had a laundry facility

my room was next to the laundry

free wifi

lovely friendly staff, great fresh breakfast

super family friendly breakfast was great

they didn't have a laundry room to wash your dirty clothes

great experience with two small kids

breakfast was excellent

close to airport with shuttle

so nice, crib and extra pillow brought immediately, took us to dinner in their shuttle, took us to the airport

the breakfast was not good this time. it was better in the past.

comfortable, and it was great to have a suite with separate livingroom and bedroom and equipped kitchen

breakfast was good

you need wrist bands just to use gym or pool

the location and plenty of parking. staff are very helpful

at this point we were happy that we finally had a room however right across the hall the laundry room was

the breakfast.

terrible parking

they leave the kitchen door open and the kitchen was a mess the whole time i was there

is a well equipped kitchen in the room, but all the plates, cutlery, cups, etc

plastic cups in room for water, no ice bucket, no laundry bag and room was freezing upon arrival

dirty laundry in hall. staff not professional or friendly.

large room, comfortable beds, refrigerator, laundry facilities available, great shower.

parking, free coffee, free wifi

all was great and clean was close to all shopping and restaurants and is pet friendly

one suggestion is that you may need a machine to change billa for laundry

easy to use laundry inside , use oven and per our request they give us two room side by side connected to each

we were placed across from the laundry room with no door so we just heard laundry machines all night along with

super upsetting to know that they cut corners on laundry

stayed in room 129 , it was very noisy from the constant laundry room door slamming next

i didn t use the pool or gym or laundry, but they looked well-maintained and are nice features to have

late check out time

staff, board games available, great buffet breakfast, big room with beds for 6 people, pool, free parking

pool size was great for small children

the excellent service and the shuttle service that took us to several chores we made

kids loved the pool

breakfast selection was excellent, beds comfy, rooms clean, grounds very well kept, staff very

i love the cleanliness of the environment, the staff and the breakfast

breakfast was really good

my kids got woken up and couldn’t go back to sleep do to them next door fighting and yelling loudly

pillows, pool, breakfast

the pool was ice cold

the breakfast meat could have been better.

the wifi was terriblly slow

pool was slightly cooler than i would like.

gym and pool looked nice, though didn't use

leaving the pool area should be considerate and dry off properly so as not to leave puddles all the way inside

free shuttle bus service from/to the airport is convenient

rooms comfort and breakfast

was wonderful, the location , the breakfast, the cleanliness of the room, comfortable beds, designed work/ study

to walk past laundry and break room with doors open and music playing loudly all day long

location, service. excellent breakfasts. appreciated the 24 hour coffee station

the beds were very comfortable and the pool was great

while we did not use the pool or gym room they looked clean and updated

that it does has a spacious parking infront of it

free laundry machines

free laundry, excellent breakfast with many choices, 3 times week social with food, and other amenities

it smelled like mildew in laundry that has been sitting wet in the washer for days

like the fact that the laundry was complimentary and there was a hot breakfast every day

from the free laundry to all of the dishes included , everything was helpful

employees here are great. pool wasn't freezing. very nice hotel

comfortable queen beds, roomy, nice design, good coffee, easy parking

nice room with whirlpool

rite aid is right in the same parking lot for anything you may have forgotten

decent place to stay. pool and hottub were nice, and it was pet freindly.

i saw a laundry room, gym, jacuzzi and outdoor pool

also had a hard time getting in to the gym part i guess the door needs some fixing or something

i thought i would be able to swim it didn't advertise the pool being closed at certain seasons.

the room was very cleanthe staff is goodthe breakfast was good

was excellent, front desk service was excellent, especially when i arrived (i checked in at 1am) breakfast was

laundry room & ice room available

kids were running up and down the halls at 12:30-1:00am - kept me awake too long.

we had to come back for the comfiest beds, nicest bathroom layout and convenience of the hooked bar and restaurant

clean, modern rooms and lobby. good service. free covered garage parking.

i didn't have dinner there, but did go to the bar which had great bar snacks too

have most facilities suche as refrigerator, laundry spcae, swimming pool,

has free guest laundry room, great location, nice staff

there is not a bill changer on site if you need quarters for the vending machines or laundry

very quiet too, and the guest laundry was a great unexpected amenity

was standard but decent good size room crib availability late check out proximity to highways laundry

dirty laundry bag left in room

it was a non smoking room, but when i woke up in the morning i found my nightdown stank of smoke

close to highmark, convient parking

air freshener in the room was too strong, which made me wonder if the facility has designated non-smoking rooms

price, cleanliness, wifi

easy to drive to everything and free parking was a great perk

wifi didn t work the 6 days we were there. towels very scratchy. no longer has robese

love the free parking for the rental car--something so rare these days

know it says room service available and restaurant and bar on site but the restaurant only serves brunch on

pet fee wasn't stated on booking

a great breakfast and the host friendly manner that started the day off right.

breakfast was freshly prepared every morning with a rotating menu

breakfast was tasty and nice to be able to go on to our next adventure without having to find a

the breakfast options looked good

the early check in time at 13:00 was very nice for me as i arrived in the morning on the train from

we must have been below the laundry room because there was a lot of noise like cars rolling across the floor

cleanliness. breakfast was great.

room service was quick, and complete

with the casino on site food good in bar excellent band in bar able to watch the horses

great, room service very good although expensive, clean, staff very attentive

bolt lock on my door did not lock and they need a change machine for the laundry room or at least allow you to

laundry was broken

park and that the lady that does the breakfast went out her way to make sure i had quarters for laundry i am

renovation of guest laundry facilities, general upkeep of building interior not that great

the laundry lady i met in the hall was kind as well

there were extra blankets in the room for cold nights, and wish the pool looked a little

no free breakfast

key worked for room but not for pool or outdoor patio reentrance

more lighting in parking lot

very clean and quite location. los of free parking.

and i had to ask for laundry bags for dirty

plastic laundry bag, pillows were good, not great

breakfast options were great

the breakfast could of been better

please get the pool re-opened!

value, clean, excellent bed, value priced laundry, good breakfast, nice carpet, safe area, near parks and lakes

the laundry room was across from us and very noisy during the night

you guys did not have more information about the rooms being for smoking. and i have kids

the breakfast was very, very good. slept like a baby.

one of my friends left an item in the breakfast room and when he went back for it it was waiting for him behind

no laundry. we had to take laundry next door to the red roof

no guest laundry. no hot tub.

no laundry on the premises

no laundry, only a small in the next hotel.

the hotel has plenty of grassy areas to walk dogs, and the parking is excellent

guy who checked us in looked like he smoked pot all day, grabbed a tee-shirt out of the dirty laundry and rode

breakfast was very good

no alternate gym or pool access due to renovations

like the pool and the gym

my kids or my 82 year old mother

had to dry off with our tshirts and bring home a bunch of wet laundry

in wasn't on time, laundry room wasn't stocked, dryer didn't work, toilet seat didn't stay in the toilet,

flies in the room were a result of food trash not being removed in the second floor laundry

kids running up an d down the hallway, constantly

pool wasn t open half our stay

but the bathroom was not ( i later found that the front desk staff were cleaning the rooms/ doing laundry as a

the gym and laundry are being renovated

bugs from spiders to other crawling bugs the blanket was dirty so i gave it to housekeeping for laundry on my

and guest laundry, which were features i purposely chose this hotel for, we're not operational and this was

breakfast and paraking aone would've made me give 5 stars but it was truly a comfort inn with laundry, gym,

the staff said it was their laundry detergent that caused the stains

when when i asked the staff about additional towels he copped an attitude with me because the laundry department

the guy at reception did bring us new bed sets that were from the laundry but did not look great either

continental breakfast is included and wifi was adequate

good location for our needs love the spa tube

helpful staff. comfortable bed a general all round good atmosphere huge bathroom. good laundry

clean the hotel was and the fact that you all have a laundromat or laundry room also the microwave in the in

is somewhat difficult to obtain change for laundry machines

i also appreciated that they had laundry facility

the bed was great and really appreciated the kitchen in the room.

laundry room was clean with easy to use appliances

we were told they were backed up in the laundry

morning i had to wait for breakfast to be done,they said 6:30 am but always was 10-15 min

nothing. maybe more breakfast options, yea i m reaching

breakfast was available till 10am which allowed us to sleep in a bit longer

the towels were so soft, kudos to the laundry team

room service was also great

historic hotel in pleasant downtown location. very large room. wifi worked. comfortable.

no free parking, no gym, no spa, no room service, no daily housekeeping, no free breakfast, and they have weak

standard room has a fireplace and the shower/tub was beautiful!

we appreciated that the self laundry

very good size room very good bed and pillows keirug machine good wifi and tvs

the staff were awesome and very helpful… sine the first day, mario impress us with his help for early check

room service was not good about replacing towels daily and only had enough for one day at a time

the gym was small, but a good, positive extra

nice pool area and laundry facilities

staff blended my yogurt and fruit selections for me for breakfast

the pool could of been cleaner and warmer.

pool looked nothing like the pictures

was traveling with my family 2 adults and 2 kids

the pool/spa area was even better than we had pictured and fortunately we had it all to ourselves

breakfast ended too soon and there was no bar for relaxing at night

was hard for the price, should offer free breakfast kids running around hallway and yelling

got a suite as we were travelling with our kids

the hotel pool and spa were a big hit with the kids and adults!

breakfast was basically a buffet stand that charged for each item - though the quality wasn't

no toiletries and breakfast.

didn't know there were breakfast there.

the bar inside was on fire, the music food people was excellent! very trendy

it was cool. hard to get towels and bar soap when we needed them.

the hotel amenities gym/pool/restaurants/bar) were very much in keeping with the quality i expected from a

we sat at the bar for about 15mins and had four people on staff

they had a bar in the hotel as well as a couple near so if you wanna go for a drink and not have to drive this

wifi was horrible and valet was slow and ridiculous you have to pay$25 a day for parking when you

staff was friendly at all encounters: on the phone before arrival, valet, front desk, room service and in room

room service food, service was great but chicken wings were under cooked.

the hotel has a restaurant and room service available until 11 pm

the bar staff to take disputes with each other away from guests, if possible

to sign up, you then need to make an extra trip to the front desk (which can be a hassle with two kids

room service and restaurant not overly priced for being so ritzy looking

breakfast doesn t have 5* quality. no laundry service

bar downstairs and rooftop bar was very crowded one night

spa was admittedly a little bit of a let down

free breakfast and free valet parking

i thought $7.50 for an amstel light beer was too pricey for a bottled beer at the bar .

laundry room required quarters and breakfast was a bit underwhelming compared to other residence

we also loved the breakfast variety

we also enjoyed having a swim in the pool

got back at 1030pm and found the bar dark and the lights out

the breakfast was very good, lots of options, area was well maintained.

staff was very accommodating, parking the car, the fresh cookies, the plating of food that was delivered from

the wifi and tv options were terrible

they surprised the kids with chocolate covered strawberries in the room and the adults enjoyed our complimentary

fireplace was fabulous as was the staff, complimentary breakfast, first free drink at the bar,

they have a parking lot( drive slowly- it has some dips)

great location, nice big room, nice bar and resto.

never had room service before, it was definitely worth getting, the staff was great and friendly, food was

i ordered a ton of food through room service

shower head , location. gym, pet policy

bed like a cloud. gym was insane.

was situated close to the theatre district in buffalo, with a basic breakfast included and guest laundry onsite

great facilities such as fitness center, laundry, breakfast, ...

large room and large bathroom; upper floor; ample parking; laundry and fitness rooms.

they have guest laundry, an office, pool, spa and exercise room

breakfast was identical each day, no variation

no extra linen for the sofa bed. no laundry bags in the closet.

filthy sheets in the pull-out sofa bed; hair, odor, stains laundry was filthy- detergent stains as well as

the hotel has a laundry room that you could use and as we had been away for 7 weeks it was most welcome

or another rooms not to mention the kids were with me, and it seemed like our room was near a laundry room

nice and clean laundry was very comfortable

they had a laundry area where i was able to dry my clothes after riding that maid of the mist in niagra falls

convenient customer laundry, paid by credit card

had an old laundry smell

it was clean, room was spacious. hotel had a laundry room and it was easy to use.

location and that they had a laundry room and parking, close to restaurants.

the newness, the history and the available parking at your hotel was what attracted us

no room service

my kids said it was like pulling up to hogwarts

manager at the bar/restaurant who made us feel not wanted because we had kids

room was really nice and clean, the room service did clean the room everyday and on time, the location of the

having a laundry facility on the same floor was really nice too

was great,my family enjoyed the pool and the gym

there was ice in the parking lot.

good breakfast. very clean. parking good.

people out in the parking lot drinking and then getting into their vechiles with their kids!!!!!

impression when entering the parking lot was not good

good room and comfortable bed. very quiet and decent breakfast. friendly staff.

clean and pet friendly

breakfast was great--more than i thought it would be

the parking lot was trashy

there was a laundry, but the machine did not work

getting in and out of parking lot . a lot of traffic . but understandable with main road

breakfast was not properly managed.

breakfast no yogurt and staff was rude

i know pool was down for maintaince

tv was tricky, no wifi

the parking lot was not great. so it filled up quickly.

parking is wonderful especially for someone that doesn't want to travel through floors to get to

wifi unfortunately cut in and out a bit inside the room but if you went near the window it greatly

glad we did not pass anyone smoking that night