parking lot a little tight but really not that big of a deal given the place and other plusses of

small parking

the parking is a little hard to find. just take your time

bar consists of a few cans of beer in a fridge

fridge/mini bar would be nice

the shower in the spa bath squirted all over the floor and for one of the nights, we had no mini bar even though

the wifi did not connect

very welcoming staff, excellent room service and very quiet rooms.

pet friendly

lovely room but wifi a bit hit and miss

great location. breakfast was delivered to our ur room. wifi was adequate.

was that the beech was closed due to alot of rain and polution which was dissapointing for the kids

the wifi did not work and it turns out orange (our carrier) was having problems in the area

super pet friendly. lovely hosts . beautiful town. great location.

wifi was included

wifi didn't work but it didn't bother us

when i went back down to reception to let them know and get the wifi password i got no apology and also was

the room is too small, the wifi didn t work , the shower head was broken

wifi didn t work the whole time i was there

room was quite small and wifi was spotty at times.

wifi not good.

limited options for room service

there was not a bar or any food offering except breakfast especially for guests not wanting to eat at 8pm onwards

sadly not much of a bar to sit and have a drink watching the sunset.

the staff were extremely helpful with recommendations for dining we had a problem with the wifi and they allowed

he also offered to help us with guest laundry

limited wifi in room

the location is excellent, a very short walk to the beachfront and to bars, restaurants, shops and sights in

wifi was okay, worked sporadically but did the job

sized room, comfortable bed, working wifi, big bathroom with nice shower, lots of light, quiet at night, delicious

wifi worked

wifi was not very fast

wifi was not great.

wifi signal was not strong. had some connection issues.

two mornings someone was pushing trolleys (with laundry

the bar food and service was excellent

excellent location, breakfast overlooking the sea, clean and modern hotel

wifi reconnection required while working on pc, old facilities, rooms not soundproof as

was expensive and i tried to order room service but gave up after they never answered the phone

gym is not really usable as directly in the moist heat of the spa

the lobby and bar area was comfortable and nicely decorated

friendly staff, great breakfast, nice spa - exactly the holiday that we were looking for

amazing location, beautiful rooms, great views, comfortable beds, lovely pool

the spa is nothing special.

spa has a direct connection to the beach nice little gym very friendly staff

spa, beach. sauna, hammam, sea salt grotto, pool, peace and serenity.

the spa was amazing, with the sea view.

the spa facilities are exceptional

the spa was incredible - clean and so much to do - very relaxing

very nice that they let you borrow beach kit for the kids and it's nicely located at the

shutters in the kids room didn t shut properly and was flapping about at night making loud noises

pet friendly

wifi wasn't working

parking garage very tight with a large suv and wifi was very slow.

air conditioning, elevators (if needed), wifi

t get shown the place on arrival so didn t realise there s a small bar and nice outside space

no iron in the room and none in laundry room either

it is great that they have a guest laundry, however we were not told about it when we checked in

parking lot: too small

pools were great fun for the kids

drinks were expensive, bar closed early.

point: the laundry is quite far back on property

huge pool area and sunbeds but you are not allowed shoes and the ground is a little gritty.

staff extremely helpful. pools both excellent for kids

nice big pool which was warm and almost empty

great breakfasts. dinner menu suited us very well, lovely food. convenient parking

wifi only works in the main building where all the kids activities are too

in hotel villa caterie is perfect the hote are in the center close of the best restaurant a bar of the city the

the wifi really wasn't that great at all to be honest.

free and easy parking

wifi went in and out.

the location was central to all facilities, the swimming pool was clean

grumpy bar man and felt bit overpriced as it is only a glorified b&b!

in, bed comfort, eco touches, parking, excellent free wifi, super bath wonderfully happy madame

parking available and pet friendly

no bar in evening but a small minus as lovely bars very local

good sized and comfortable room with excellent aircon, tv with streaming services, good wifi and varied breakfast

parking was ok

parking can be a bit tricky when the restaurant is open

the spa area outside is a nice touch

everything clean and tidy, spacious room and huge bathroom, fantastic parking for our car

very nice garden and swimming pool; top restaurant next to the hotel

parking available at no extra cost

range of room service would be good

car parking was never a problem

we are perhaps atypical clients because we did not join the fine dining or even use the pool, rather we used

the small swimming pool looked inviting

the free off-road parking was very useful

wifi was fitful and though my partner got it i could not

car parking is difficult if you arrive late in the day.

parking is free

the wifi was more or less useless because unsecured, the provider would not allow its use on my phone

excellent friendly staff made us most welcome pet friendly and an excellent menu

pet friendly room very clean and comfortable and the recent addition of a coffee machine and kettle

wifi connection didn t work

not always very good tea making facilities in room would be appreciated light snack in bar (or tapas) could be

ev charger on site

room well appointed. staff very helpful. parking right outside.

of the parking (including handicap spaces :-/) in the front of the hotel was cordoned off for and used by

access off motorway, excellent parking, garage opposite to refuel before leaving

bed was very comfortable, bar staff very good and extremely helpful, very easy check in and check out

would be nice to have comfy chairs in the bar area

views of the ocean from our bedroom and public spaces - bar and restaurant

hotel right on the beach with parking behind

parking easy/ great location overlooking beach/ close to bidart town/ biarritz and jean de luz

location by the sea parking porch for rooms where possible to see both sunrise and sunsets

parking

didn t use the pool, but think it would have be ideal

stunning location, spotless and clean pool with a perfect temperature, small details were perfect - beach towels

friendly staff, glorious view from the rooms, nice swimming pool, jacuzzi and steps to go down to the beach

some kids were brave though

the property as a whole is beautiful with a sea view from the pool and lots of green

cost of the laundry service.

the garden and pool very well kept

the hotel bar was open sporadically

wifi hopeless

the weather wasn't nice enough to use the pool

food at the hotel was delicious for both breakfast

breakfast was outstanding.

i had several spa treatments while there, all exceptional

hotel was spotless, beautifully designed and breakfast was a delicious occasion

and the gentle spa treatment

on this side is a nice city park and playground and another 10 minutes of walking gets you to a laundry and a

bus at door, shops, laundry nearby

staff was very helpful in booking taxis, arranging for laundry, and making our stay as comfortable as possible

the mini bar was also welcome

the wifi was not great, we always got a weak signal

whether we needed an early breakfast, restaurant recommendations, a taxi, or help arranging laundry services

location, amazing service, the staff at breakfast went out of their way to accommodate each guest

breakfast in the castle courtyard was a dream

or at least some bottled water included in the price rather than paying bar prices on top

bar and snacks good with attentive staff

lovely food at the bar opposite

parking on site

within walking distance of railway station & metro i did not try food, nor drink, nor look for bar or

is a great city location with free parking and pet friendly

with food on the table and a beer from the bar we re happy

saturday night until 0230 in the morning the bar opposite my room had very loud music and people outside drinking

only, very minor, issue is no dedicated car park - we used street parking which was obviously affected by the

great wifi, was able to give a video presentation to a university in usa while staying there

the pool was perfect

no secure parking

garden room was lovely, with a terrasse overlooking the swimming pool

we faced the parking so that there is considerable noise from the street

there is a very convenient parking, and a heated pool which is supposedly great.

the swimming pool is delightfully warm and clean

is not worth the price you re charged for it (tiny bathroom, tiny room, tiny bed, view on the parking, for 1

breakfast good quality and choices. staff very friendly.

the breakfast was absolutely insanely good

the staff were great the food in the bar is good quality against cost

location good did not have breakfast as early start

easy to find coming from the motorway .....excellent breakfast choice! good quiet room.

adequate, but unsecured wifi

stunning grounds to walk your dogs if you are travelling with pets

easy parking

pool and pool bar area are close to the hotel

basic bar with little atmosphere in the sitting area

delicious breakfast

kids loved the playroom

the spa, gym were not ready although it was mentioned on the website that it was ready. w

pool was a bit busy but to be expected in august! went to the nearby beaches every day.

is no room service when restaurant is closed

and the rooftop bar is fab

rooftop bar is excellent

wifi information not in the room

rooftop bar was lovely

it had a sustainable ethos and a lovely vibe i nearly forgot the rooftop bar which had a fantastic view

the staff were so friendly and helpful, when i couldn't get my laundry done at the local laundrette the lady

loved how close we were to everything-the beach, restaurants, a playground for my kids

loved how close we were to everything-the beach, restaurants, a playground for my kids

got early check in for free without any problems

we had a family room that had a set of bunks for the kids, a comfortable ks bed for us and a very roomy bathroom