the location was central to all facilities, the swimming pool was clean

swimming pool and free parking in a congested village

free and easy parking

parking was sensational with private parking beneath our balcony

off street parking

wifi only works in the main building where all the kids activities are too

in, bed comfort, eco touches, parking, excellent free wifi, super bath wonderfully happy madame

staff is so amazing and love that it was an old school house, with kids art and report cards

grumpy bar man and felt bit overpriced as it is only a glorified b&b!

parking and pet fees too expensive also room rate is high - not value for money

good sized and comfortable room with excellent aircon, tv with streaming services, good wifi and varied breakfast

rooms were well proportioned and decorated to a high standard, the balconies looking over the pool and the forest

very pet friendly with dog bed and treat provided.

swimming pool, surrounds by palms and trees

great size bedrooms. very pet friendly. excellent food!

the aervice the view on the swimming pool the silence and the amazing restaurant

secure parking at the hotel, which was so handy

parking

right on the beach. lovely terrace for the bar and restaurant

wifi was quite bad (i did not even manage to connect at all), as it was a business trip - it would

convenient parking arrangement

some kids were brave though

friendly staff, glorious view from the rooms, nice swimming pool, jacuzzi and steps to go down to the beach

there is also a heated infinity style pool and hot tub but the weather was a bit cool to use

didn t use the pool, but think it would have be ideal

the room was lovely, the pool was perfect and amazing views to the sea

point: the laundry is quite far back on property

breakfast was very good and the evening meal excellent

up to date facilities -- pool, parking, really comfortable rooms with a separate loo and a bath & restaurant

wifi was free, but it was free only for one device and still it didn't work at all

reasonable wifi access and speed

it is great that they have a guest laundry, however we were not told about it when we checked in

no iron in the room and none in laundry room either

loved the pool! the bar and restaurant were amazing

wifi took a long time to connect and dropped off several times

kitchen in room was useful

air conditioning, elevators (if needed), wifi

free, good wifi

parking garage very tight with a large suv and wifi was very slow.

t get shown the place on arrival so didn t realise there s a small bar and nice outside space

wifi wasn't working

very nice that they let you borrow beach kit for the kids and it's nicely located at the

shutters in the kids room didn t shut properly and was flapping about at night making loud noises

privilege room had a terrace and a view of the swimming pool

garden room was lovely, with a terrasse overlooking the swimming pool

the pool and spa area are great

the pool and spa area are great

is not worth the price you re charged for it (tiny bathroom, tiny room, tiny bed, view on the parking, for 1

pool a little small

the gym is basic. the spa had few lounge chairs and is very dark. the aqua bike course was fun.

the spa is not very big, but has with a sauna, hammam and seawater pool enough to offer

for example the wifi was very intermittent meaning we weren t able to use our bedside phone to call for room

heat in the west windows of bar and restaurant. nice outdoor seating in the morning.

free access to the hotel s pool, jacuzzi and sauna

they clearly explained everything, from spa hours, to breakfast options, and reception hours

not sure for the spa problem ..perhaps families at a certain time ?

nice rooms - great check in reception staff and lovely lady in the bar area

looked good for a short distraction or relax between events - not really big enough for 'proper' gym session

two mornings someone was pushing trolleys (with laundry

spa pool area was incredible with lots of possibilities to aim water jets at achy joints, water

water jets and jacuzzis and swimming pool

the bar was full of large groups of people making so much noise it was unpleasant to stay

warm sea water pool and spa area that you can just step out onto the beach from

he also offered to help us with guest laundry

have been good to have more restaurant and bar facilities at the hotel considering the price category though

wifi didn t work well

no bar facilities or no fridge in room.

sized room, comfortable bed, working wifi, big bathroom with nice shower, lots of light, quiet at night, delicious

wifi was not very fast

wifi was not great.

wifi worked

wifi signal was not strong. had some connection issues.

wifi power very weak

the staff were extremely helpful with recommendations for dining we had a problem with the wifi and they allowed

sadly not much of a bar to sit and have a drink watching the sunset.

the fact that there was no actual hotel bar to have a drink in before bedtime

wifi not good.

wifi didn t work a little outdated

wifi didn't work but it didn't bother us

wifi didn t work the whole time i was there

when i went back down to reception to let them know and get the wifi password i got no apology and also was

property has no working wifi

was that the beech was closed due to alot of rain and polution which was dissapointing for the kids

super pet friendly. lovely hosts . beautiful town. great location.

the wifi did not work and it turns out orange (our carrier) was having problems in the area

great location. breakfast was delivered to our ur room. wifi was adequate.

wifi was included

pet friendly

the shower in the spa bath squirted all over the floor and for one of the nights, we had no mini bar even though

lovely room but wifi a bit hit and miss

very welcoming staff, excellent room service and very quiet rooms.

the wifi did not connect

easy to find just off motorway outside biarritz and great parking

pool area is great with a fabulous view of the mountains

24hr room service as the shops are not close by

we booked it as on the description it said room service, snack bar and restaurant

to improve the bar offer

wifi was good, the tea maker is a nice addition

wifi is not very powerful for work. parking is difficult on site and limited around the area.

drive up and parking is a challenge (only 10 parking spaces so get there at 16

the parking is a little hard to find. just take your time

parking is tight and a bit tricky to turn the car around if all the spots are taken

the staff were very kind and offered us a selection of high end bar food which was very good

stunning view of pyrennees but not many other facilities (other than nice bar and outside

stunning view of pyrennees but not many other facilities (other than nice bar and outside seating) restuarant

car parking was never a problem

heated swimming pool

property, great breakfast

room service food is very limited in choice,

service and facilities, very comfy big beds, lots to do with the kids, great food with amazing views from the

off limits with the kids

there is a very limited gym

the staff were so friendly and helpful, when i couldn't get my laundry done at the local laundrette the lady

loved how close we were to everything-the beach, restaurants, a playground for my kids

we had a family room that had a set of bunks for the kids, a comfortable ks bed for us and a very roomy bathroom

to complain about although envious of the residents in the hotel across the road who had a bar and a car park

we had a family room that had a set of bunks for the kids, a comfortable ks bed for us and a very roomy bathroom

rooftop bar was lovely

wifi only worked in lobby/reception area

you could only get wifi in the reception area. the photos on booking.com were deceptive.

location and rooftop bar are great

it had a sustainable ethos and a lovely vibe i nearly forgot the rooftop bar which had a fantastic view

loud air-con unit from neighbouring building. laundry room outside our door

room just above long-open bar with noisy people on sunday night (after midnight); was ok with windows closed

early check in

bedding, wifi and shower are exceptional,..

the breakfast was delicious, and we absolutely loved the unlimited coffee and tea available 24/7

didn't book it for its wifi but had we known it wouldn't work for the 4 nights we were there we certainly wouldn

wifi is not so easy to be connected. and there are few plugs.

for a few hours as we were to fly home at 8pm so intended to use it to store our bags and so the kids could

wifi and breakfast was not so good.

poor wifi

weekend laundry service so no sheet changes and no clean towels unless requested

whilst hotel has a kitchen the only provide breakfast and some bar snacks

location great. we didn t eat in the hotel but used the bar one evening. very helpful overall

we would recommend this property to anyone who is travelling with kids and looking for some additional space

cool vibe. beautiful staff. great back bar and garden

the bar area was great too - a lovely place for a drink

very central! allowed us to do an early check in.

fantastic location, great bar and lovely staff

very friendly - room was very good, nice furniture, clean and in a good shape - bathroom clean - bar / restaurant

the room was a charming mix of old and new furnishings, and the wifi was very fast: i had to participate in

i needed to register every time i wanted to use wifi. it was a pain.

good wifi and

wifi really bad

to dislike - although no restaurant and bar on site there are literally dozens within a few steps from the hotel

wifi was not good, we didn t needed bc we had service with our provider but if you need wifi you

it was a great place, there's no restaurant other than breakfast, but that's ok

great buffet style breakfast with fantastic choice of hot and cold food, frequently replenished by efficient

breakfast was so so but not a problem for me.

the room amenities were great and the wifi was strong too

room, comfortable bed, great breakfast right in the heart of the city

all staff were really friendly and helpful from reception to bar and restaurant

there has been a refurbishment of the bar and restaurant area that has been done to a very high standard and

the way they treated my kids! they were super kind!

the views are unreal. having the bar was lovely. location is superb. having a bath was a bonus.

location and view we didn't used restaurant or bar but they looked nice.

rude bar staff, rude maitre d at dinner, grounds in need of tlc, broken loungers, broken decking over

room service was

from of the lake, with some enjoyable live music, and were able to relax the following day by the pool

the parking is far from the entrante, and nobody meet you to direct, where to go, and no clearing signs

the pool and gym and the big room

staff very helpful with good english (my french is not) wifi worked well

the reception & bar area are very nice

a small thing but the bar was closed very early on the friday night.

there's no restaurant or room service

of staff, room service quality, no fresh amenities, empty shampoo bottles, broken things and not fixed even

beds super comfy all facilities brilliant breakfast was perfect the hotel staff were very helpful and attentive

some vegetables and fresh fruits at the breakfast would be appreciated

excellent breakfast in a super bright and fresh room too

breakfast were great and well presented

breakfast and location

wifi at times stalled

the wifi was not working at all

don t change the bed sheets - the shampoo was almost empty right from the beginning; not good room service -

we had poor weather so couldnt go outside so no lounge or bar to speak of meant there was nowhere to go but

they didn't offer any special pet amenities (water bowl, dog treats, dog bed etc) so the charge seems uncalled

great location and amazing wifi and what a view

of room service (other than breakfast) tiny family room (for a 4-person family) absence of own

wifi on 5th floor was a bit iffy but it still worked.

beautiful and spacious family room and a great spa area. the breakfast was very good as well.

lovely robes included and surprised we got access to the spa as well - perfect

the included spa was a nice treat

room 506 is out of reach for the wifi, noisy (window doesn t close properly), humid carpet due to the ac

towels smelled strange, don't know if it was 'cause the laundry detergent or why

also pet

restaurant and bar on premises with good quality

good parking outside room

and no room service or restaurant