didn t use the pool, but think it would have be ideal

friendly staff, glorious view from the rooms, nice swimming pool, jacuzzi and steps to go down to the beach

very nice view!! good surf breakfast in room without extra charge pool/whirlpool

some kids were brave though

the room was lovely, the pool was perfect and amazing views to the sea

convenient parking arrangement

not available after 10pm and the bar only offering drinks, no food at all

view, the balcony, staff were really helpful, free parking the lighting was good in the room

view amazing...surf school just next to it with a nice dinner coffee bar not far

great view over the beach. room was clean and comfortable. easy parking and very friendly staff

rooms were well proportioned and decorated to a high standard, the balconies looking over the pool and the forest

parking was ok

room service options were really limited and really fancy

garden, pool and surroundings really nice

the aervice the view on the swimming pool the silence and the amazing restaurant

the location was central to all facilities, the swimming pool was clean

parking was sensational with private parking beneath our balcony

free and easy parking

in hotel villa caterie is perfect the hote are in the center close of the best restaurant a bar of the city the

maybe clarity as to whether the pool was open in september but then i could have asked.

you can easily walk from the train station to the hotel and the beach, bar and restaurants are 15 minutes away

parking and pet fees too expensive also room rate is high - not value for money

grumpy bar man and felt bit overpriced as it is only a glorified b&b!

wifi is too slow

staff is so amazing and love that it was an old school house, with kids art and report cards

wifi only works in the main building where all the kids activities are too

staff were incredible and so was breakfast. pool is gorgeous too.

great garden and swimming pool

place and lovely staff, fabulous swimming pool and beautiful apartment

the pool and spa area are great

privilege room had a terrace and a view of the swimming pool

pool and pool bar area are close to the hotel

amazing view from the pool, lovely pool area

friendly staff beautifully restored old mansion nice pool and pool bar beautiful gardens with exceptional

allic the friendly manager, despite having broken her wrist recently, offered to open the pool for us as we

to town 10 min drive to the promenade free parking breakfast was very nice service extraordinaire

lovely rooftop restaurant & bar fabulous swimming pool great breakfast

wifi was poor and not available by the pool as signal too weak

room service food is very limited in choice,

the friendly stuff, the facilities, the spa and location.

we then ordered room service for the adults and ate in the room

the staff were so friendly and helpful, when i couldn't get my laundry done at the local laundrette the lady

wifi in bedroom is poor and no lift.... but this is a nice small charming hotel

we had a family room that had a set of bunks for the kids, a comfortable ks bed for us and a very roomy bathroom

we had a family room that had a set of bunks for the kids, a comfortable ks bed for us and a very roomy bathroom

lovely little hotel. good for kids and families.

it had a sustainable ethos and a lovely vibe i nearly forgot the rooftop bar which had a fantastic view

detail like providing a beach bag in the room and beach towels from reception; loved the rooftop bar and what

rooftop bar was lovely

loved the location and decor. helpful friendly staff great roof top bar area

you could only get wifi in the reception area. the photos on booking.com were deceptive.

weekend laundry service so no sheet changes and no clean towels unless requested

also very good wifi

expensive bar prices

wifi signal was quite weak in our room and i think it would be better to include breakfast and

poor wifi

loud air-con unit from neighbouring building. laundry room outside our door

is wonderful - beds, cleanliness, location, breakfast, etc but more importantly, truly the best hospitality

it doesn t have the breakfast included (not event the french one with viennoserie) and no spa services

the breakfast was 5*****, lot of variety to choose from and fresh hot drinks available and even after

the breakfast was delicious, and we absolutely loved the unlimited coffee and tea available 24/7

only french tv channels, the wifi however is decent

poor wifi

for a few hours as we were to fly home at 8pm so intended to use it to store our bags and so the kids could

wifi is not so easy to be connected. and there are few plugs.

getting wifi in my room could be difficult. parking was expensive.

wifi was tricky to get set up & use.

wifi in room did not work and the breakfast, while tasty, was too carb heavy for us

wifi not working in the room

i needed to register every time i wanted to use wifi. it was a pain.

to dislike - although no restaurant and bar on site there are literally dozens within a few steps from the hotel

the bar area was great too - a lovely place for a drink

very central! allowed us to do an early check in.

emptying of rubbish bins early in the morning, also would be nice if bar is open in the evening

fantastic location, great bar and lovely staff

the room was a charming mix of old and new furnishings, and the wifi was very fast: i had to participate in

street moody at night 2 small dogs : 2 x the pet charge

good breakfast

like a budget hotel with high prices, no coffee in the room or room service, terrible

breakfast was so so but not a problem for me.

it was a great place, there's no restaurant other than breakfast, but that's ok

lovely restaurant area and bar area

all staff were really friendly and helpful from reception to bar and restaurant

location and view we didn't used restaurant or bar but they looked nice.

the way they treated my kids! they were super kind!

the way they treated my kids! they were super kind!

point: the laundry is quite far back on property

television can not be connected to the wifi so as to watch our own movie

parking easy and free

there was underground parking and easy access to play equipment for our little one

good breakfast.

- terrible room service - long delay - poor quality four star

brilliant location. clean spacious rooms. lovely bar area

the reception & bar area are very nice

a small thing but the bar was closed very early on the friday night.

there's no restaurant or room service

comfortable room & good parking. excellent and very quick room service for dinner.

rude bar staff, rude maitre d at dinner, grounds in need of tlc, broken loungers, broken decking over

comfortable room & good parking. excellent and very quick room service for dinner.

why allocate us a reservation time when in fact it was last order for your kitchen

beautiful lake, nice building and restaurant, friendly staff, heated outdoor pool.

wifi at times stalled

the wifi was not working at all

attentive personnel; good breakfast

breakfast and location

location with direct access to promenade, close to casino parking, very clean rooms, comfortable bed, soft bed

breakfast was delicious and staff was super friendly and helpful

excellent breakfast in a super bright and fresh room too

pet friendly

couldn t connect to wifi in room

seaside, nice breakfast, room

enjoyed the breakfast as well - wide variety, lots of options

don t change the bed sheets - the shampoo was almost empty right from the beginning; not good room service -

so friendly and super helpful the room was so comfortable and the spa bath was super relaxing the pool on site

location clean and welcoming helpful staff good buffet breakfast nice restaurant nice pool though

perfect little bar area downstairs and right in the middle of all the amazing restaurants and bars biarritz

there is no pool outside.

wifi didn't work well and the tv didn't work

towels smelled strange, don't know if it was 'cause the laundry detergent or why

hanged on corridor, very poory internet/wifi connection even with 7 different access point

the entire experience was good breakfast excellent for the money. easy parking area

wifi slow, restaurant poor for dinner, climbed stairs.

parking , electric car chargers

sitting room, bar and breakfast room should be air conditioned

lovely garden with excellent swimming pool

staff incredible, breakfast unique and absolutely wonderful, beautiful pool and gardens

pool area and garden was really nice

perfect secure parking and great service

there is a small bar and lounge at the reception which we appreciated

location and cool lobby which is almost like a bar / cafe area to spend time, could store bags for the

rooms, nice common areas, super comfy beds, sweet location, lovely staff - so accommodating with early check in

wifi not good in initial room on 3rd floor. noisy rooms if overlooking the road.

comfy bed, clean room, friendly staff, fast wifi

stay at this historic hotel with dinner at la rotonde restaurant followed by a night cap in the bar to my list

room service was not up tp expectation and what was available after 11:00 p

pool hours for kids were not previously disclosed and are really small

on the best location in biarritz, overlooking the famous grand plage; everything is superb, the pool, breakfast

personnel, very nice facilities, such as a gym, swimming pool and spa

completely my fault for not checking first but my laundry came to 320 euros for 5 days clothes

i used room service, spa facilities, restaurant and had laundry done

didn t like how the buffet was laid out because all the people were crowded at the self service bar post

i used room service, spa facilities, restaurant and had laundry done

we ordered room service for dinner one night and

new. clean. cute retro fixtures short walk to ocean views. pet friendly

there was another bar area or more places to hang out when the weather isn t nice

and flexible communication upon reservation, ideal for travellers with a pet, close to the center and

we also had room service breakfast and it was exceptional

design of the rooms location equipments in the room good breakfast, including in room service

it is great that they have a guest laundry, however we were not told about it when we checked in

no iron in the room and none in laundry room either

given nowadays circumstances, a secured parking would be a plus

kitchen in room was useful

and helpful staff, amazing views and swimming pool, comfortable and spacious room, large grass reserve, great

laundry service was ridiculously overpriced

the gym was very small and crowded compared to the spa and other facilities

the staff at the spa weren t respectful, she also wasn t interested in helping i wanted a service done and

great pool, friendly staff

the gym was very small and crowded compared to the spa and other facilities

an excellent breakfast - thank you.

friendliness; pool; good price/quality; while not in downtown, quite accesible

friendly, easy access with a lot of parking

the staff were fantastic and always available to help. the shuttle bus service was also great.

dog friendly, nice pool for the kids, free parking.

pet friendly

wifi wasn't working

air conditioning, elevators (if needed), wifi

t get shown the place on arrival so didn t realise there s a small bar and nice outside space

parking garage very tight with a large suv and wifi was very slow.

very nice that they let you borrow beach kit for the kids and it's nicely located at the

shutters in the kids room didn t shut properly and was flapping about at night making loud noises

for example the wifi was very intermittent meaning we weren t able to use our bedside phone to call for room

the spa was amazing with fantastic views of the beach and the bar out on the back deck was lovely for a pre

the room service. the burger was very good, as well as the fries and the fish.

the spa facilities are exceptional

great pool and spa

they clearly explained everything, from spa hours, to breakfast options, and reception hours

from the swimming pool to the great location to the beautiful room

friendly staff, great breakfast, nice spa - exactly the holiday that we were looking for

looked good for a short distraction or relax between events - not really big enough for 'proper' gym session

the pool and sauna are great to relax after cycling etc

two mornings someone was pushing trolleys (with laundry

cost of the breakfast is now 17

excellent location, breakfast overlooking the sea, clean and modern hotel

family friendly in terms of the pool especially

breakfast -restaurant room very dated, well it might suit art- deco lovers.

he also offered to help us with guest laundry

have been good to have more restaurant and bar facilities at the hotel considering the price category though

wifi and ac worked well, and it was nice to have an elevator for getting luggage in/out

wifi didn t work well

no bar facilities or no fridge in room.

wifi worked

wifi was not great.

wifi signal was not strong. had some connection issues.

wifi was not very fast

car parking was never a problem

no lounge, no bar, staff leave at 8pm, no facilities other than a small pool

stunning view of pyrennees but not many other facilities (other than nice bar and outside

range of room service would be good

because of the limited facilities (and breakfast not included) it felt a bit pricey (an outside pool might have

sadly not much of a bar to sit and have a drink watching the sunset.

the fact that there was no actual hotel bar to have a drink in before bedtime

wifi power very weak

the wifi was an issue due to maintenance work in the whole area

we would have liked to see more bar facilities in the hotel itself