no kettle. there was not enough bandwidth to get on wifi till later in the evening

within walking distance of railway station & metro i did not try food, nor drink, nor look for bar or

price/quality breakfast location free parking inside

is a great city location with free parking and pet friendly

euro for your pet which didn't state on their website, but they mentioned that in the hotel - which is fine

breakfast the wifi connection cut out a few times

car park, bar restaurant.

breakfast this time was a little disappointing, no cheese, no milk, not what we have come to expect

easy checkin, efficient, perfect location for drive through stop. excellent breakfast buffet.

pizza was lovely and a very comprehensive breakfast which set us up for the next part of our long drive

bus at door, shops, laundry nearby

staff was very helpful in booking taxis, arranging for laundry, and making our stay as comfortable as possible

on this side is a nice city park and playground and another 10 minutes of walking gets you to a laundry and a

wifi could be better in rooms

the wifi connection was extremely poor.

we enjoyed their spa facilities, went on a couple of bike rides, ate amazing food, breakfast was delivered to

the reception room was my favourite space, beautiful yet so comfy and inviting with fire on that i spent few

i had several spa treatments while there, all exceptional

great breakfast

be sure to pre book your spa experience which was so relaxing

cost of the laundry service.

great location lovely pool and garden area

was closed so ate at bar area which wasn't really set up for dining

the hotel bar was open sporadically

spacious room ; great shower ; pool ; friendly helpful staff; close to old town, bus stop and airport; wonderful

whether we needed an early breakfast, restaurant recommendations, a taxi, or help arranging laundry services

fabulous welcome from mikel at reception-he was very helpful breakfast selection was amazing.

bar and snacks good with attentive staff

breakfast in the castle courtyard was a dream

would appreciate, if, not a room service, rich mini bar for not to starve

free car park, petrol opposite, good bar and restaurant

the parking was free and was a bonus for us

easy access and parking

the wifi internet connection was not reliable. shabby environment.

would be nice to have comfy chairs in the bar area

car parking is difficult if you arrive late in the day.

location was gorgeous and close to everything, free parking was very nice, the room was recently renovated with

nice terrace for dining. sam does good coffee and breakfast off street parking

the free off-road parking was very useful

there is free parking in front of the hotel

excellent friendly staff made us most welcome pet friendly and an excellent menu

pet friendly, amazing restaurant ud83dudc4d

not always very good tea making facilities in room would be appreciated light snack in bar (or tapas) could be

a grab bar for the unsteady would have been a useful addition to the shower

the parking is easy and they have a recharging station for electric vehicles

parking was available :-) but i wouldn t want to drive a large car there.

parking is difficult ,or at least leaving is difficult as all cars are parked at an angle and the

parking is tight and a bit tricky to turn the car around if all the spots are taken

the parking is a little hard to find. just take your time

wifi was good, the tea maker is a nice addition

the shower in the spa bath squirted all over the floor and for one of the nights, we had no mini bar even though

very welcoming staff, excellent room service and very quiet rooms.

the wifi did not connect

lovely room but wifi a bit hit and miss

pet friendly

great location. breakfast was delivered to our ur room. wifi was adequate.

was that the beech was closed due to alot of rain and polution which was dissapointing for the kids

the wifi did not work and it turns out orange (our carrier) was having problems in the area

super pet friendly. lovely hosts . beautiful town. great location.

wifi was included

wifi was intermittent

property has no working wifi

wifi didn t work the whole time i was there

when i went back down to reception to let them know and get the wifi password i got no apology and also was

there was no water when we arrived and no wifi

limited options for room service

sadly not much of a bar to sit and have a drink watching the sunset.

the fact that there was no actual hotel bar to have a drink in before bedtime

wifi poor

the wifi was an issue due to maintenance work in the whole area

he also offered to help us with guest laundry

wifi didn t work well

wifi did not work as not secure

no bar facilities or no fridge in room.

the location is excellent, a very short walk to the beachfront and to bars, restaurants, shops and sights in

wifi signal was not strong. had some connection issues.

wifi was not very fast

wifi worked

wifi was not great.

the hosts were wonderful and very helpful close to city centre and parking available on site

parking was free, price was acceptable. wifi strong enough.

car parking on site bus service runs every few minutes to city centre which really is a no go area for

hotel in san sebastian, helpful hosts that provided all the details in advanced, large parking lot

surprisingly comfortable king-size bed, room service, decent breakfast and free parking

two mornings someone was pushing trolleys (with laundry

no swimming pool for the kids and no kids facilities . it s not suitable for the children

water jets and jacuzzis and swimming pool

spa was exceptional

the room service was only available for limited times of the day which is not in accordance with a high

the swimming pool should be deprecated with the gym. otherwise it gets too hot.

friendly staff, great breakfast, nice spa - exactly the holiday that we were looking for

amazing location, beautiful rooms, great views, comfortable beds, lovely pool

excellent location. the wimming pool is a bless. very friendly staff

the lobby and bar area was comfortable and nicely decorated

drinks at the bar were great, as well as the food

spa, beach. sauna, hammam, sea salt grotto, pool, peace and serenity.

zero view, no light, low ceilings, very unpleasant gym is

this time we used the spa and i particularly

reception area, terrace, indoor sitting areas, the bar, the spa area and pool, location, beautiful interior

above all, a wonderful cider bar is just around the

free parking, friendly stuff, clean.

swimming pool was not so clean

the grounds were very pretty and there was a nice pool

for cycling down into the centre of san sebastian, truly amazing breakfast and a swimming pool to cool down in

nice having a pool with sun beds

there was private parking inside the villa which was very safe

off street parking a bonus

parking facility- warm friendly welcome bianca was extremely helpful and went over and above in

the swimming pool was a great addition

very nice that they let you borrow beach kit for the kids and it's nicely located at the

shutters in the kids room didn t shut properly and was flapping about at night making loud noises

free, good wifi

pet friendly

t get shown the place on arrival so didn t realise there s a small bar and nice outside space

air conditioning, elevators (if needed), wifi

wifi wasn't working

it is great that they have a guest laundry, however we were not told about it when we checked in

no iron in the room and none in laundry room either

breakfast buffet was substantial although we would have in a spa hotel appreciated even more peeled and sliced

the kitchen had all the utensils , dishes and little fridge

the terrace and we even had a small kitchen in our unit

go to the bar op down the road across from the michelin place, great

there’s no bar as it’s in a residential area and probably beyond walking to donastia, the area most would

no bar or restaurant but a short walk to a great little taverna

allowed early check in. room was basic but ok.

and would benefit from a bit of tlc and also opening up to residents for the evening as a bar area and possibly

experience, great with kids (friendly and very helpful), room was spacious, good restaurant recommendations and

hotel, great location, parking, wifi, really good breakfast

food offering no room service available until bar open anyway, so just from 7

return breakfast is delicious staff was really nice, they gave us chocolates and water everyday room service

fairly limited dinner menu. gym isn't really a gym

the hotel did our laundry was 10 euros a bag

in a beautiful garden, silent, modern rooms, liked it very much, stayed in junior suit with 2 kids, comfortable

i was at the edge always with kids in the room

really nice hotel and good food. on-site ev charger is 3.6kwh.

character hotel set in beautiful grounds with nicely tended gardens, bar and breakfast/ reception areas really

i do not recommend, especially for allergic and kids

wifi didn t work/ faulty through out stay.

i also saw the bag to which the room service lady puts the towels - it was covered with fungus too

the wifi doesn t connect

wifi could be a stronger, it's pretty basic for messaging.

point: the laundry is quite far back on property

far too slow wifi

excellent customer service. very clean rooms. lovely pool.

pool: big, clean, all tidy and comfortable, safe for kids

huge pool area and sunbeds but you are not allowed shoes and the ground is a little gritty.

we availed of the free laundry and dryer

laundry facilities were very busy , but worked great and were free

everything. the style, the rooms the free access to gym and laundry

the hotel is very well equipped with anything you could possibly need: gym, laundry room, parking, pool, bar,

the room, the gym, the laundry room, the decor, everything was amazing

despite repeatedly asking, they did not appear, because there is no room service

they also have a small gym and sauna in the basement

no room service

was the first night the hotel had guests staying, and the facilities weren't open (no breakfast/gym/sauna etc

there is no room service

gym was tiny and claustraphobic

wifi worked well

the staff were especially helpful and friendly. excellent lication and excellent breakfast.

staff, bathroom facilities perfect shower, great size bed and comfortable, easy to access wifi and access to

breakfast is excellent! the staff is amazing!

location, quite, nice room, delicious breakfast, reason able gym, fun roof bar, parking was

rooftop terrace and bar was excellent

the wifi unsecured. properties of this standard should provide a secure network.

the rooftop bar has great views and is a definite plus

rooms too small. no drawer space. poor room service.

however we did have our evening meal on arrival in the bar adjoing, and possibly part of, the hotel

weak wifi in room.

the adjacent bar did lovely pinxos which we enjoyed for lunch on arrival

bar and restaurant next to it was perfect and breakfast was

the cafe/snack bar next door,which is part of the hotel is fantastic,i've not had better food anywhere

service was hit and miss - laundry arrived late, concierge booking messed up

also they were charging me for the wifi and a transfer i never used

i always like when extra charges for your pet are supported by doggie beds, bowls etc.

it is listed as pet friendly but it s more pets permitted as they cannot go anywhere but the room

ordered room service which didn't come

a laundry is a 4 minute walk away

only draw back to the property is how early the bar closes - but otherwise everything is perfect

great breakfasts every morning and the bar was very nice

breakfast was great and the lady who served it extremely polite

also, could room service for drinks and snacks be introduced in the future

the wifi password was not shared on the key card, and required asking staff

good connection to wifi

also the wifi was frustratingly bad, kept freezing and dropping off

wifi with good connection

wifi connection was strong and stable

the morning, when we reach the hotel before the check in hour, we asked the counter, can we have early check in

the breakfast was of very good quality and great value

breakfast could have more options, and should should be fiiled regurarly with food.

restaurant & breakfast bar was under renovations

loved that the breakfast was so relaxing and staff easy going and helpful

the main issue was with their laundry service

better water supply in gym, restaurant expensive with very tiny portions

breakfast was really good as well - lots of choice and cooked to perfection

excellent breakfast

great location, free sauna and gym, amazing staff,

too far from beach hard beds no kettle in room terrible wifi so expensive for what it was

i called the front desk once and he said, yes, there s kids up there, i ll take care of it, but that

room good and staff in piano bar excellent

great bathroom. kids loved the spanish candy at the reception.

the wifi offering was quite basic

a booking of a huge group of kids (american kids with absolutely no manners) and putting them in rooms on the

breakfast

room & public areas had excellent wifi coverage

small gym in the hotel as well that is well

friendliness of staff, cleanliness, downstairs bar area, peaceful area

breakfast could be better, not a lot of variety of chopped fruit

when travelling with kids, sometimes you need help with food deliveries or assistance with baby food

laundry is crazyyy expensive, we ended up washing our clothes in the shower on our own

hotel was beautiful, very clean, staff very helpful, laundrymat approx 10metres away, rooftop bar a standout

search lights outside the window were quite annoying and laundry very expensive but honestly it was

with parking, good facilities if you re staying longer but we didn t have time to use spa or pool

room service food was shocking.

laundry was pricey but good

charge; asking for tea bags while i was brought a cup of tea prepared (also additional charge); laundry service

i sent a white garment to the laundry and they ruined it by washing it with coloured garments

spa facility not at building.

view, amazing staff, room service menu also decent

the window we could only see the wall of the building and the laundry

we couldn t find a single restaurant to eat in, so returned back to the hotel and the kitchen kindly provided

pet friendly

excellent breakfast in a well laid out

the room had a small nonfunctioning fireplace that added so much to the ambiance

excellent pinxos bar across the street

rooftop terrace could do with a little bar or coffee machine

location, very kind and welcoming staff, nice rooftop terrace, great breakfast

staff were very friendly, rooms clean and spacious, good variety for breakfast

location, modern decoration and delicious breakfast

i also appreciated the laundry service & them holding my bags before and after check out

) as huge trucks were unloading and loading huge metal containers full of laundry or smth

laundry service was a bit slow

very clean and tidy, very friendly staff members, excellent breakfast and very close to the beach and all the

internet (wifi) is really efficient, small fridge in the room (for the mini bar but you can pop in something

laundry service was poor

excessive fees for parking, laundry, breakfast, etc

laundry service ridiculous expensive

gym in hotel would have been great

a top class breakfast was also provided in a beautiful restaurant and the rooftop pool and bar is nothing short

hotel staff managed to locate it at the external laundry and returned it to me by post

excellent spa & sauna for no extra charge

the adults only element

great location. wifi was very important to me as i had an important meeting.

the room was tight for 2 adults and we had booked a larger room with terrace