no trolley, no towels ( laundry out of order) and the staff was not trying to help for anything.

they do everything but manny personal laundry. very accommodating staff.

need laundry bags in rooms for guests to take wet suits home or dirty clothes

the breakfast being included is nice, the laundry facility was nice and the fact that there was a pool was

the laundry room put $ 2.50 into the dryer it didn't work. they did not return my money.

very clean, friendly professional staff, excellent breakfast, laundry facilities on site.

laundry facilities were good

i wish the laundry machines accepted cards, but that's my only complaint.

free parking free breakfast

breakfast was good, room was very clean and the gym area was very nice and the pool area was very

the pool & fitness room are in good conditions and the laundry machines are fully operable

staff was very good, and my families enjoyed the hotel amenities like the pool, gym and the restaurant for

the pool & fitness room are in good conditions and the laundry machines are fully operable

was great, except we were not made aware that the pool was closed for renovations before we arrived

ample parking, very cleanly, friendly staff, comfortable bed and room. room service was great.

i was impressed that there was an exercise room as well as a laundry room

wonderful with the kitchen you and free laundry machines you feel at home

the kitchenette was unexpectedly well equipped and useful, as well as free use of the laundry facility

laundry services free. excellent staff

great free laundry, spacious units, clean

the 1st floor room was next to the elevator/noisy hallway, across from housekeeping/laundry, and our window

room was across the utility/laundry room and you can hear the staff talking

the pool and spa appeared very clean.

the pool was gorgeous, breakfast was great

breakfast was great

of options, check in and out was extremely easy, it was a great location next to the malls and casino, and 20

was good and picked based on having a bar and breakfast

shuttle to casino, price, amenities

open bar was open late and access to to pool/gym 24/7..

the kids wouldn’t have enjoyed it if there were others there

friendly helpful staff. affordability. laundry room available.

dryer in guest laundry only got mildly warm @ the hottest setting

had a studio but the kitchen had only plastic cups for water & coffee and no other cutlery or plates, plastic

unfortunately, the pool was broken

easy access, clean, well lit parking, places to grab a bite nearby, comfortable bed, nice staff.

like the idea i was able to get roll in shower, laundry facilities where on first floor and handicapped access

great location plenty of parking.

the parking lot has some serious potholes and the landscaping in the pool area.

restaurant was closed in the evening, we were told we could order food in the bar area, however there was no

the hotel amenities including bar restaurant and free shuttle service is great

this was really a huge issue considering the $2 charge for laundry

the bar was not open the entire time we were there

area also served as a bar in the evening with very limited offerings

pool/ hot tub, clean room/bathroom, comfortable beds

staff at front desk very friendly. bar tender very friendly made my long island very good

wifi would lose connection consistently

wifi worked well

attentive staff 24/7: adequate parking, quiet

parking was good around the hotel

the location was set back from congestion, but pivotal to the casino, restaurants, shops and rt 70/79

that allows dogs without a big pet fee, hampton inn turned out to be the best place

available late at night, call simply to advise of late check-in, great breakfast, quiet, ample parking, no

i said what my car is right outside the doors parking in the back and she said you can just leave your car

breakfast, clean room, extra towels available on request, someone always at front desk, easy access

no hot breakfast

the hot breakfast was excellent

room was clean, nice shower, hot water, quiet, ample parking, nice breakfast

excellent beds, shower and pool.

the gym was a little bigger, a hot tub (which was my fault for not looking in the descriptions)

breakfast has been disappointing

buzzer kept going off, i went to desk at 11:30 pm and they said it was something in the laundry

1am fire alarm could have been avoided if staff kept up with laundry maintenance

the laundry ladies were amazing

it was nice to have fresh coffee in the lobby and the breakfast was great

i loved how clean comfy the room looked. my kids enjoyed it and fell right asleep .

staff very helpful. convenient parking and location close to major highways.

the pool was nice. the room was a good size. really liked the shower.

not having breakfast.

no pool time!(not their fault)!!

parking is sometimes a problem

laundry and price

there was a dence bush covering the handicapped parking space and wheelchair ramp

one time i get a smoking room for my boyfriend and the place was a disaster

very quiet. parking at the door

the quite of the places and friendly people and pet friendly

couldn t find a guest laundry

lobby and lounge areas nice staff at front desk very helpful room was nice and clean laundry room

accommodating and very pet friendly. helpful staff.

no free breakfast

next time i ll use gym too

we did not use the fitness room or laundry area

the fitness center was also great

to be mopped or too much mopping solution was used because the floor in both the restroom and the kitchen area

pet friendly.

require more advertisement and improve the internet speed and wifi connectivity.

we were also around the facility s laundry room

they also have laundry rooms which is awesome

room, first floor, next to laundry and ice, next to outside door with parking right next to door visible from

great location. guest laundry. clean. pretty comfortable beds. great shower pressure.

could not use the laundry facilities because washers were loaded with grime and oil

no laundry bag

easy parking, friendly staff, clean/updated room

fireworks were set off in the parking lot scaring everyone out there

a good night's sleep very nice bathroom and a spa tub to boot

parking lot confusing

good breakfast, dried fruit and oatmeal, frequent replenishment

pool was very small.

did not eat breakfast

clean rooms and gym and pool are decent.

staff really nice, hotel was convenient to train and breakfast was great.

the laundry availability. parking available

the kitchens were not stocked with kitchen needs. plates, utensils etc.

wifi was slow

he was busy with another guest but still gathered up the kitchen appliances, pans and dishes for us in no time

clean, friendly staff, comfortable room, excellent breakfast

there's also a laundry room where you can wash and dry your clothes for $4

i booked i call directly to the hotel to make sure they have laundry facilities

we got lucky and were right across from the laundry and my son was able to wash his workout clothes and pack

convenient for self-service, grocery, laundry etc

i liked the kickback and that the hotel had a laundry facility.

laundry, pool ,breakfast coffee 24 hours and most of all the staff

when you have little kids to put in the tub, it's not cool to find things floating around that aren't from you

kids loved the pool and it was a nice area

parking was great they had outside parking as well as underneath the hotel a parking garage

everything!!! we brought our 2 kids and dog and felt very comfortable.

the fact that there is a laundry facility on site it should be a easier process of getting quarters

the pool was closed the second day

pullout bed that was supposed to be big enough for two adults was barely big enough for my two kids

was closed for maintenance sunday morning which is understandable but the kids were bummed

i think that the pool should be open later and/or open sooner

the hallways were littered with trash and piles of dirty laundry on our floor

the rest of the building was dirty . laundry in hallways , trash on floors and in elevator .

not having laundry facility

the room where the pillows and blankets and laundry is kept was open most of the time and it was disgustingly

to downtown property is pet friendly very comfortable and clean rooms the very convenient

was like it wasn't part of the hotel: we entered in the back, went through the aisle where the laundry facilities

then there was the gentleman josh stanson cna who went out of his way to find me a place to do my laundry ( we

no laundry

excellent service from the front desk to room service personnel

free breakfast, good location, and airport shuttle

just wish it would have a laundry room.

did not have a laundry room and i needed a dryer

no laundry facility

nothing within walking distance, and no laundry room on premises.

the breakfast was good even with the covid conditions. pet friendly.

the gentleman in the laundry was happy to dry them for me and tried to refuse my

to fact l have allergies, requested a non-smoking room, the gave me a king room

very accommodating staff. great place for airport overnights. best breakfast ever.

mine opened to the parking lot

parking

laundry facilities is a huge concern when travelling out of state for a hyatt i expect much more

is no guest laundry facilities

new breakfast protocol

no airport shuttle as mentioned while

multiple entries from the adjacent mall parking lot was confusing

area near office and laundry area smelled horribly of pot

room is smaller than expected. laundry facilities were outdated.

know to use the laundry i needed quarters, nothing was really said about it and didn't know it even existed

laundry service due to renovation

i had to take my used towels to the laundry myself and request fresh towels

breakfast was good, not having to pay for laundry was an amazing surprise!

well equipped bedrooms with a laundry on-site which is very handy

laundry for guests, spacious and comfortable rooms, and a delicious breakfast

i really appreciated how friendly the staff was and the laundry room was excellent.

the staff was polite, and having coffee in the lobby at all times and free laundry services was a great bonus

clean and quiet. always saw someone cleaning. the free laundry facility is great

the facility also had a laundry room and gym

the hotel was also equipped with a laundry room and a small but well stocked pantry

the staff is amazing, free coffee, free laundry, perfect

the laundry facility is old and worn.

there s a laundry room which was clean

the breakfast

bed request, ample parking, good internet, firm but comfortable beds with clean bedding, full kitchen with

poor breakfast

location, ease of getting to the room, parking.

the fact that there was a laundry room for guests to use.

the location, quietness of the room, tv channels and services provided (breakfast, laundry).

love the kitchenettes in rooms

few amenities not available due to covid19 like breakfast

parking was wonderful

laundry

this was the end of our vacation, and reluctantly we had to do a small load of laundry

pool had long hours. laundry available. it was clean. staff were awesome!

amazing gym

we requested late check out and the lady at the desk was very helpful with that

clean, great pool and hot tub, kid friendly, awesome breakfast!

we had to use the pull out couch and discovered about 30 unused qtips and a couple of kids snack wrappers

were 3 adults and 3 kids 6 and under, so it was important to stay in the same room and the 2-bedroom suite with

the kids were running, slapping pool noodles on the water (while out of the pool), screaming, etc

also i was charged a data service fee when free wifi is a part of the amenities

no laundry no goods staff no cleanliness

or laundry bag

close to casino. good price. easy to book.

wifi wouldn't load.

the wifi is weak

room was 116 directly across from the laundry room and staff cleaning facilities

in laundry room had to stand out in weather for hours

i liked the laundry facility onsite also

hotel was fancy, it had a fancy feel and look to it, plus they had a laundry area and an indoor pool which is

laundry facilities for guests were nice and fairly priced (as compared to other hotels we ve been

good location, great laundry prices compared to surrounding laundromats. good size room

this was the end of our trip and being able to do laundry on site was really handy

very friendly staff. so helpful. nice laundry facilities!

the check in and check out was smooth, and there was a good breakfast and a well stocked convenience shop in

there was ample parking spots and the rooms were nice and spacious

a very good laundry room

no traffic noise. friendly staff. good breakfast. good sized rooms. laundry facilities.

amelia in laundry and the rest of the housekeeping staff were

the parking lot is terrible - slanted, hard to navigate, can t turn left out of it.

friendly staff, clean, comfortable room, good breakfast with lots of choices.

the receptionist seemed a little put off when we asked her for change for our laundry.

used on site laundry and staff was v

very clean and in a convenient location for what we were there for and very affordable and the breakfast was

the kitchen is very sparse. when it comes to plates, silverware, glasses, etc

close to the airport; good breakfast choices

fitness room had a good amount of space and options available to workout

breakfast was complete

i did not like that i couldn't receive free wifi

also allowed us late check out for free

this location always clean, friendly staff, nice pool, and the breakfast there is very nice

the laundry area was out of order. i had to use the laundry facility at a property next door.

the friendliness of some front desk staff. no trash bags in rooms or laundry bags. thin walls

the staff were very accommodating and let us do an early check in

gym was severely lacking

the free breakfast was also fantastic

ease of parking rare in the city

it was quiet and my kids were able to go between 3 rooms

decent parking

there is a parking lot with plenty is l of space which is nice

accused me of smoking in the room when i never did

no laundry room. they were offering their staff to wash guest clothes and priced 25.00 a load.

it was the perfect place for someone in a group to stay, especially with having a small pet

if you don t like dealing with finding & paying for parking when heading into the city, you are better off

parking was tight would have preferred to at least have one assigned parking place in front of the

loved the landscaping and loved our room had a full kitchen

the property, especially the outside was pretty run down. no laundry facilities as described.

nothing at all. staff were rude and wrongfully charged us 170.00 for smoking in room

the ceiling was falling down a in the bathroom and the curb to get into parking was terrible

the location and parking was great.

nice large room with 2 comfy double beds good wifi clean bathroom basic complimentary breakfast

the pool and the staff

the pool was clean. the rooms were clean and comfortable. all staff was friendly and helpful.

location was perfect for where i had to go. breakfast was good.

not many options for breakfast.

the ventilation in the pool area was terrible and chlorine was to strong it made my kids sick

laundry took four hours to clean and dry

laundry aide was appropriate location privacy provided wifi connection

but they could at least clean it literally takes a rag and some soap and throwing stuff in the laundry

doors and guest laundry room

the laundry is very affordable and there are alot of great restaurants nearby

in vending machine, the washer was broke on the fourth floor there's no free breakfast at all the fitness center

signed separate nonsmoking policy and parking log

dated color scheme, warn carpet, hole in stairwell ceiling.

breakfast not available, buddha statue in front area a little strange.

shuttle & breakfast wasn t in service

our room was next to laundry room washer and dryer ran all night ud83eudd74

used shuttle service to airport. only $5 a day to park at hotel.

the pool party which was understandable

actually have a hot breakfast

close to airport/ shuttle

glad to have laundry facilities on the property

good location. they are pet friendly.

pool not open!!! very disappointing.

pool area didn't keep towels in stock- had to request each time we went

really liked the facility and kitchen area in the suite

deal to leave my car in the lot and take the shuttle to and from the airport was fantastic

the shower, air conditioning was loud (beware light sleepers), food and drink prices were pricey, parking lot

room service was absolutely terrible

shuttle didn t start until 4am

upon arrival, there was about 100 kids running in the hotel

no breakfast, no laundry, and no cart to transport my property from the car to my room

no housekeeping service due to covid and yet bags of dirty laundry laying in the halls

the same as the laundry bag

the on site restaurant bar blackened blue cheese burger with tots and wings were amazingly

i used their parking service to leave my car while i was at the airport

pet rooms are interspersed with non-pet

breakfast was very good, the room was large, and the wifi worked well

breakfast was good, parking lot plenty large, ev j1772 charger was a big plus

breakfast

was great, room was spacious, bed was super comfy, loved that they have an indoor and outdoor pool, and great

the breakfast was enjoyable and the coffee was also very good.

it was very clean and quiet. the free breakfast was great.

beautiful clean hotel friendly staff delicious hot breakfast there included

there was great parking and it was free

trash piled high,overflowing out of the container near the entrance in parking lot

were out of things (chicken tenders) and you can t purchace laundry stuff after the gift shop closes

machines were empty on 3rd and 4th floors - possibly due to alot of kids there for a dance competition

pool, hot tub, gym, vending, refrigerator, plugs for charging

location was great rooms were clean bar & restaurant right on location

restaurant on site with bar was convenient and the food was excellent

great coffee and healthy breakfast

this more a dorm room experience, not something i was looking for when i am out with kids

convenient parking,great location

big room in the entry to hang out and talk with other travellers where you could have coffee and breakfast

staff was on site early each morning to lay out breakfast

good breakfast choices. very nice staff.

we will be back again with our kids

i wish i had stayed longer so i could've had a chance to use the gym but it looked well equipped

breakfast was not as great as i expected and they ran out of the muffins i had wanted

breakfast was available every morning and there was gym that's open 24 hours

website says there's laundry facilities in there or not

services. no laundry. amenities. parking

no way to get laundry or dry cleaning. bar and restaurant could stayed open later.

there is no laundry or in-room dining facility, things we take for granted in india from hotels that claim to

pool, staff

had to run the gauntlet through laundry bins and staff to find the stairs to breakfast and lobby

has a laundry facility

hotel staff members see this post, please use detergent when doing laundry the bed covers, bathroom towels, and

my double queen room was so nice, we had a little kitchenette (fridge, microwave,coffee pot and dish sink

), loud kids without adult company next door who kept us awake all night

operated laundry facilities, but there was no place in the hotel that could provide any quarters for the

i also used the free laundry facility which was very handy and a nice perk

calling room service in the morning is not what i would do when i just got out of bed

the only thing that was not up to par was the very poor wifi signal.

room service

no too many options for f&b limited services for laundry

one of the bath towels had a wad of chewing gum stuck in it after going through laundry

spacious room with a beautiful view

spa was top notch

nice people checkin and facilities really good. spa and gym great. location superb.

there was no laundry service

didn't have dinner, limited breakfast, extremely expensive options for any change to a breakfast

great location, staff and room! kids loved the playroom. will stay here again.

i didn't like were covid mandated - the courtyard, restaurant and bar were closed

the free wifi was not satisfactory, but it was free

asked for laundry service on saturday evening and i dropped my stuff at the front desk

no plastic bags for laundry

housekeeping did not clean the room - left trash and dirty laundry

there were several restaurants within walking distance which was great with the kids

rooms were very clean, pool area was really clean, definitely recommend

more laundry facilities

laundry soap that is used to wash sheets and towels should be unscented

they never came to provide housekeeping (which isn't a huge deal, but with kids i would have loved a quick

breakfast, room, and location sound true

we like the complimentary happy hour and the selection at the breakfast bar is always wonderful

key room card maker, ice maker, laundry room, printer for receipt)

of laundry services, $27/night parking was a surprise, the toilet and microwave were dirty when we

they left dirty laundry in a basket in the closet

the pool was crowded and exceeded the occupancy rule as well as kids unsupervised playing with life saving

the pool was out of order, but our room was upgraded which was a nice trade off with a few kids in tow

quality was the best i've ever had and i travel frequently room service timing and quality of the food was

room service was fast!

room service food was quite tasty but suffered from the delivery as is typical for room service

there's no freebies here, but the space is gorgeous and the gym is really top notch

since there's no pool, there's nothing for kids to do

a bar or restaurant

the room service food was delicious, it was fast and delivery people were really good

good in restaurant was a little too different for the kids

location, gym, it was clean, nice atmosphere

the double bed room was very nice and roomy. the desk service and room service were very good.

there is no mineral water available even in the minibar no regular laundry service although you can ask the

spa bathroom was great

great gym - large room - beautiful decor - friendly staffer

early check in was a huge bonus. staff were incredibly friendly!

the spa king room was the best decision we ever made, due to going to lush and using a few bath bombs

dirty laundry left in room

we really appreciated the complimentary shuttle service.

the other phone's pre-programmed buttons for housekeeping, room service, etc

no room service and limited snacks and beverages for sale

close to pnc park,shuttle driver was great and the breakfast crew was wonderful

there was a coin laundry so it was convenient to use

the pool and hot tub , the laundry facilities, and rooftop patio were all great

that they offer are impressive: breakfast, the early evening drury 530pm kickback, and a guest laundry

helpful staff, guest laundry

amenities were plentiful-pool, hot tub, gym, laundry, outdoor patio, free breakfast &

several times were turned down for towels because they admitted they didn t do laundry for several days

had laundry bins and appeared to be doing laundry or packing it or something right in the front lobby

had issues with the wifi.

good breakfast and friendly customer service.

kids loved the pool

guest laundry and complimentary soap. room was nice and quiet. temp control was effective.

i would like and inclusive breakfast, but the stay was amazing.

wasn't open due to covid, however, room service shldve still be provided whether if it was only order and pick

is no current restaurant or bar as ownership changes

i was able to work on my laptop with very good wifi and that was wonderful

machine on my floor was broken, they did not have a lot of tv channels, you have to pay to watch kids channels

accommodating staff, wonderful amenities, extremely comfortable beds, great choices for room service

room service is also a great option as well

we were in town for a cheerleading competition at the convention center, our kids did not compete until very

room service was great, the bed was awesome.

historic building, good location, convenient suite with full kitchen and laundry in unit if that's needed or

and also liked the fact that there were kitchen and laundry in the room

coffee offerings in room were great, they offered laundry detergent, dishwasher detergent, dishes

- the pet fee is an additional $110, which would have been nice to disclose to us in advance or factor

my sister and i could cook meals in a well stocked kitchen instead of needing to go to restaurants (we'd been

no laundry facilities

decor, lobby bar view

was amazing for pnc park and rivers casino

front desk staff was great, love the hotel style and the upper lobby and bar layout

i love the fact the the gym have to be key access only and the building as well

for a small family but just the little extras at this hotel that were the bonus - swimming pool, laundry room

also they were folding laundry in the lobby of the hotel

also the lounge is down because the can't find a bar tender

kitchen utensils, plates and bowls were not adequate for the number of people each room held

breakfast was great

has laundry too for long trips

great guest laundry too and complimentry breakfast was great although i would prefer not to have so many

great, but holly was exceptional ud83dude0d our 2nd floor room was conveniently next to the guest laundry

had an issue with guest laundry

good breakfast

we loved all the amenities, the bar, breakfast, gym, laundry room

food was excellent , laundry on site and they even gave me detergent

it is pretty quiet on the property which is a good thing, and there s a laundry room near the lobby

i could hear the laundry room in the evening

ideal location, the room setup with the mini kitchen was perfect, the staff was very friendly, and the

the amenities were missing; simple items such as a laundry bag, washcloths and bath mats were unavailable

everything you would need, the entire place was clean and updated, the beds were comfortable, the breakfast was

wifi was very poor shower drain was very slow clock/radio was not set correctly and was very

breakfast (protein bar, juice, muffin) gym closed, room not vacuumed, food crumbs on floor, charged $3 for small

at check-in, i didn't get any info about wifi, breakfast, where to park or go to get to my room, so i asked a

overall more peaceful than major hotels the shuttle service was a wonderful feature and monk's bar was a great

the wifi was not working our first night and was a little slow once it started working.

was clean, elevator worked never waited for it, staff very friendly, workout gym nice, no problem accessing

great staff and support with shuttle for our activities. great bar!

the history of the place was really cool. and the shuttle service was nice.