this was really a huge issue considering the $2 charge for laundry

in all a great stay, staff was great, gym was subpar, pool was closed for remodeling but all in all, a great

staff at front desk very friendly. bar tender very friendly made my long island very good

area also served as a bar in the evening with very limited offerings

the bar was not open the entire time we were there

rooms are great, breakfast was decent. overall great stay.

breakfast was exceptional.

the hotel is very close to the tanger outlets and just down the road from the hollywood casino

open bar was open late and access to to pool/gym 24/7..

the kids wouldn’t have enjoyed it if there were others there

friendly helpful staff. affordability. laundry room available.

dryer in guest laundry only got mildly warm @ the hottest setting

had a studio but the kitchen had only plastic cups for water & coffee and no other cutlery or plates, plastic

excellent breakfast

it was easy to find, lots of parking and very clean

like the idea i was able to get roll in shower, laundry facilities where on first floor and handicapped access

quick check, wifi was good and food was very good.

the parking lot has some serious potholes and the landscaping in the pool area.

parking lot needs some serious maintenance

advertised room service which didn' exist

room was across the utility/laundry room and you can hear the staff talking

the 1st floor room was next to the elevator/noisy hallway, across from housekeeping/laundry, and our window

the pool was gorgeous, breakfast was great

the room was great, the bed comfortable and the breakfast was top shelf!

breakfast was great

breakfast ok we would stay here again

would have preferred a continental breakfast but realized it was due to covid.

location was good, near casino and highway

attentive staff 24/7: adequate parking, quiet

best value for $ in washington,clean and great location for casino

the kitchenette was unexpectedly well equipped and useful, as well as free use of the laundry facility

i was impressed that there was an exercise room as well as a laundry room

great free laundry, spacious units, clean

laundry services free. excellent staff

wonderful with the kitchen you and free laundry machines you feel at home

1am fire alarm could have been avoided if staff kept up with laundry maintenance

buzzer kept going off, i went to desk at 11:30 pm and they said it was something in the laundry

the laundry ladies were amazing

breakfast was varied

there was a decent variety of breakfast offerings which was exceptional for pandemic

no pool, no gym, no breakfast

easy access - plenty of parking

breakfast was delicious with several hot choices that were cooked to perfection.

the location was great and parking lot well lit

one of the best breakfast food choices and plenty space!

laundry and price

one time i get a smoking room for my boyfriend and the place was a disaster

very quiet. parking at the door

parking lot was perfect, new roof, painted recently, lobby clean, great location for stay.

the parking lot was littered with garbage

we did not use the fitness room or laundry area

the room was perfect with the kitchenette .

to be mopped or too much mopping solution was used because the floor in both the restroom and the kitchen area

the parking was cramped. parking lot was on the small side.

pet friendly.

laundry facilities were good

very clean, friendly professional staff, excellent breakfast, laundry facilities on site.

i wish the laundry machines accepted cards, but that's my only complaint.

the room was big and clean and loved how we had a full kitchen except a oven

we loved the location close to many things, wonderful breakfast, warm pool and nice large clean rooms

the laundry room put $ 2.50 into the dryer it didn't work. they did not return my money.

no trolley, no towels ( laundry out of order) and the staff was not trying to help for anything.

need laundry bags in rooms for guests to take wet suits home or dirty clothes

the breakfast being included is nice, the laundry facility was nice and the fact that there was a pool was

they do everything but manny personal laundry. very accommodating staff.

we were also around the facility s laundry room

room, first floor, next to laundry and ice, next to outside door with parking right next to door visible from

they also have laundry rooms which is awesome

great location. guest laundry. clean. pretty comfortable beds. great shower pressure.

could not use the laundry facilities because washers were loaded with grime and oil

no laundry bag

easy parking, friendly staff, clean/updated room

the breakfast wasn't too great but everything else was. atleast they served breakfast though.

in a room with kitchenette and it is located in a separate area of hotel for probably long term travelers and

i would like to mention that anna , who was the attendee in the kitchen was very pleasant and accommodating

the pool & fitness room are in good conditions and the laundry machines are fully operable

was great, except we were not made aware that the pool was closed for renovations before we arrived

beds very comfy, pool and hot tub very nice. balcony was an added bonus...

we sat at the fireplace and relaxed while the kids played cards at the

other restaurants close by--had to leave the property each of the 3 days we stayed there--and the bar was not

well lit parking lot

i said what my car is right outside the doors parking in the back and she said you can just leave your car

i was immediately kicked out of the wifi the second i checked out.

the fast falling snow obscured the lines for parking spaces and as a result people were parked farther apart

breakfast was bad because of the covid virus.

the gym was a little bigger, a hot tub (which was my fault for not looking in the descriptions)

good breakfast and nice staff. decent gym facility.

the hot breakfast was excellent

rooms and hotel clean plenty of parking walking distance from restaurants

were adults drinking alcohol in the pool area while my husband and i were trying to let our 7 year old swim

couldn t find a guest laundry

lobby and lounge areas nice staff at front desk very helpful room was nice and clean laundry room

breakfast buffet was excellent and wait staff was super

wifi was bad in our room

close to the south hillsvillage mall, aaa and banks. has a swimming pool and athletic center.

breakfast was delicious

was great, room was spacious, bed was super comfy, loved that they have an indoor and outdoor pool, and great

room was very clean and neat and everything in working order and the breakfast selection was very good and

pet rooms are interspersed with non-pet

the hotel was very clean and the breakfast was run very well and clean.

i know we are still going through a pandemic but i wish the pool was open.

great variety at morning breakfast

didn t seem friendly underwhelming very little information available wifi was not secure bathroom fan didn

my kids complained that there were no donuts but liked the blueberry muffins

did not eat breakfast

the laundry availability. parking available

breakfast is very minimal

pet friendly, clean washer & dryer easily accessible (same floor) kitchenette

loved my room and the facility ud83dudcafud83dudcafud83dudcafi loved the little kitchen areaud83dudcafud83dudcafud

room fit all my needs i love the fact it had a full size fridge/freezer and equipped with all kitchen needs like

the staff, breakfast, snacks, laundry..

laundry facilities

there's also a laundry room where you can wash and dry your clothes for $4

convenient for self-service, grocery, laundry etc

we got lucky and were right across from the laundry and my son was able to wash his workout clothes and pack

laundry, pool ,breakfast coffee 24 hours and most of all the staff

the gym and pool were nice

loved the little things like water and a treat for my kids upon arrival

workout room and pool also open and airy (5 treadmills and 5 elliptical machines as well as free weights)

parking was good

the fact that there is a laundry facility on site it should be a easier process of getting quarters

was closed for maintenance sunday morning which is understandable but the kids were bummed

the cleanliness of the hotel and the pool. it was also quiet and the rooms have lovely showers

disinfectant wipes for gym area.

with the hotel but my schedule didn't allow use of pool- need to include free breakfast like other hotels

no laundry

then there was the gentleman josh stanson cna who went out of his way to find me a place to do my laundry ( we

was like it wasn't part of the hotel: we entered in the back, went through the aisle where the laundry facilities

we missed the breakfast by about 5 mins so the clerk behind the desk gave a nice to go bags

terrible bed. no room service.

the gentleman in the laundry was happy to dry them for me and tried to refuse my

airport shuttle was not convenient as it only ran hourly.

parking, room, wakeup call, shuttle

the best breakfast i had at many other

fair because 1 am shuttle to hotel was switched to 12 midnight without notice leaving me with no ride to hotel

the fact that there was a laundry room for guests to use.

the location, quietness of the room, tv channels and services provided (breakfast, laundry).

was a very limited breakfast. coffee, juice, muffins, fruit and breakfast bars

kitchenette

clean room & allowed my early check in. coming from california, i really appreciate that.

the parking lot is clean and well kept.

clean, parking just in front of ur room door, staff mr deepak was good

ease of parking rare in the city

accused me of smoking in the room when i never did

size room clean nice staff good parking close to a bus stop near a traffic light so it was easier to pull out

i had to take my used towels to the laundry myself and request fresh towels

room is smaller than expected. laundry facilities were outdated.

area near office and laundry area smelled horribly of pot

laundry service due to renovation

know to use the laundry i needed quarters, nothing was really said about it and didn't know it even existed

the hallways were littered with trash and piles of dirty laundry on our floor

not having laundry facility

the room where the pillows and blankets and laundry is kept was open most of the time and it was disgustingly

the rest of the building was dirty . laundry in hallways , trash on floors and in elevator .

the room was spacious and clean. the hotel had great amenities like a gym and restaurants.

well equipped bedrooms with a laundry on-site which is very handy

breakfast was good, not having to pay for laundry was an amazing surprise!

many amenities for a decently priced hotel (pool, fitness center, free parking, laundry facilities, excellent

layout of room, updated kitchen, breakfast, social gatherings. free laundry for guests!!

i also loved that the laundry facilities are free, but you must bring your own detergent

the staff is amazing, free coffee, free laundry, perfect

clean and quiet. always saw someone cleaning. the free laundry facility is great

also the laundry was free all you have to pay is laundry soap

the cleartoken laundry setup is not useful for foreigners to setup

the laundry facility is old and worn.

laundry facilities is a huge concern when travelling out of state for a hyatt i expect much more

is no guest laundry facilities

bar lacked options as compared to past satys

breakfast area needs to be bigger

they help set up our shuttle to the airport, which was fantastic

there s a laundry room which was clean

poor breakfast

limited options for breakfast

kitchen in room

there was stinky large amounts of trash in the stairwells, the manager was very sober, while the fitness area

it s also pet friendly

should not need to pay for 'premium' when advertised free wifi

entry to the parking lot was blocked.

the pool wasn't opened, and the water was turned off from 11am-3pm due to fixing pipes.

organized, clean, convenient location, wifi, breakfast, refrigerator and microwave and quiet.

nothing within walking distance, and no laundry room on premises.

just wish it would have a laundry room.

no laundry facility

did not have a laundry room and i needed a dryer

nice and clean pet friendly hotel, staff was friendly and helpful

not many options for breakfast.

breakfast lacked a bit

location was perfect for where i had to go. breakfast was good.

good for kids

the breakfast there is also good for a free hotel breakfast

this was the end of our trip and being able to do laundry on site was really handy

very friendly staff. so helpful. nice laundry facilities!

good location, great laundry prices compared to surrounding laundromats. good size room

free breakfast that is a added bonus to a very economical cost room

it was affordable and had parking

used on site laundry and staff was v

the receptionist seemed a little put off when we asked her for change for our laundry.

i was glad for the fitness center

is a free shuttle to the airport, but no where did i see that there was a $5 per night parking charge, even the

the morning breakfast was well stocked and satisfying

it also had a very clean pool and a great breakfast, so we were able to keep everyone entertained and fed

was awesome and easy to find, shopping center was close, plenty of parking, swimming pool, fitness center, and

friendly environment great continental breakfast in the morning very clean i would definitely stay again love

have previously stayed at this location and had no complaints so i wanted to bring my kids to let them bring

there was hardly any room for us in the hot tub or the pool because there were atleast 20 kids there with hardly

the laundry area was out of order. i had to use the laundry facility at a property next door.

the friendliness of some front desk staff. no trash bags in rooms or laundry bags. thin walls

pool was a bit smaller than appeared in picture, but kids still loved it.

the king bed was extremely comfortable the hot tub and pool was awesome and it was open till 11pm

the person checking us in wasn t the friendliest and didn t really go over things like the wifi password

our room was next to laundry room washer and dryer ran all night ud83eudd74

wasn't the best veiw and the gym was tiny, the roooms were not the best but they were fairly clean

also provided us with a shuttle and held our bags after we checked out while we explored the city a bit

before the official breakfast time they still had several options for me to eat before taking my shuttle over

hot tub would be nice but pool was nice

did not enjoy how their was nothing within walking distance and no breakfast like mentioned on the booking app

thing i would say is that they should have eggs , bacon , sausage for breakfast

actually like that there was no breakfast, because i'd rather make my own meal choices

restaurant and no breakfast and the microwave was broken

breakfast was great

room service food was terrific.

i liked the shuttle service prompt and on time

shuttle didn t start until 4am

the pool and gym was magnificent

staff excellent except the shuttle driver for airport transport did not show up

glad to have laundry facilities on the property

free parking at the hotel.

breakfast was great and the hotel comfortable.

pool heater was broken, so no one was allowed to use the pool

other visitors were having a pool party and it was overwhelming for my kids.

pool had long hours. laundry available. it was clean. staff were awesome!

this was the end of our vacation, and reluctantly we had to do a small load of laundry

laundry

very clean good breakfast clean pool and gym friendly staff very comfortable

our stay, we didn t have any eggs and sausage because the oven in the kitchen was broken

or laundry bag

no laundry no goods staff no cleanliness

overall everything was okay especially the pool and the friendly staff

the air conditioner worked great, and the pool was clean

+ they have free breakfast and coffeemaker in the room. + the room had a small kitchen.

not enough soft chairs. doors slamming,laundry room across the hall to noisey.

laundry facilities for guests were nice and fairly priced (as compared to other hotels we ve been

i loved there was onsite laundry facility as well

i liked the laundry facility onsite also

room was 116 directly across from the laundry room and staff cleaning facilities

no traffic noise. friendly staff. good breakfast. good sized rooms. laundry facilities.

amelia in laundry and the rest of the housekeeping staff were

a very good laundry room

of hotel was very nice very good breakfast bar

entrance to the hotel parking lot had a divider on the highway

laundry took four hours to clean and dry

but they could at least clean it literally takes a rag and some soap and throwing stuff in the laundry

the laundry is very affordable and there are alot of great restaurants nearby

laundry aide was appropriate location privacy provided wifi connection

doors and guest laundry room

the same as the laundry bag

no breakfast, no laundry, and no cart to transport my property from the car to my room

no housekeeping service due to covid and yet bags of dirty laundry laying in the halls

gym was beyond dirty and tiny wasn t going to enter it

had to leave my pet in the car because there is also a $35 pet fee (the room was on $47 so they basically make

breakfast and coffee were great.

hot breakfast

the breakfast was enjoyable and the coffee was also very good.

cars with trailers attached in front parking lot taking up 4 parking spots.

very clean, open, plenty of parking. quiet

were out of things (chicken tenders) and you can t purchace laundry stuff after the gift shop closes

hotel that is pet friendly

tried to contact guest services and room service but never got an answer

not a lot of space in bathroom. no room service menu.

super loud kids in the room next door until early morning hours.

only street parking, entry code was not working, side dooor keys was quite difficult to use, no elevator

there were snacks available at all times and all you would need for a healthy breakfast

free street parking around the block

staff was on site early each morning to lay out breakfast

phenomenal breakfast

i wish i had stayed longer so i could've had a chance to use the gym but it looked well equipped

i loved everything about the hotel. it's sleek and trendy look down to the breakfast.

employee in the breakfast area was outstanding

beautiful views from breakfast

breakfast was not as great as i expected and they ran out of the muffins i had wanted

hotel staff members see this post, please use detergent when doing laundry the bed covers, bathroom towels, and

has a laundry facility

had to run the gauntlet through laundry bins and staff to find the stairs to breakfast and lobby

my three kids went to grab a donut each an i was going to grab a glass of oj

small indoor pool and weight room

services. no laundry. amenities. parking

there is no laundry or in-room dining facility, things we take for granted in india from hotels that claim to

no way to get laundry or dry cleaning. bar and restaurant could stayed open later.

website says there's laundry facilities in there or not

you for not charging for early check in, that was a very pleasant and appreciated surprise

i also used the free laundry facility which was very handy and a nice perk

operated laundry facilities, but there was no place in the hotel that could provide any quarters for the

we traveled from san fransisco and arrived super early

request for room service

disappointed in the wifi not being free is such an expensive hotel

there was no laundry service

my kids were able to get their wiggles out and i was able to stretch well after our travels

the location, the friendliness of the staff, the cleanliness, and the in-room gym equipment, all warrant my

great location, staff and room! kids loved the playroom. will stay here again.

wifi and tv worked well

one of the bath towels had a wad of chewing gum stuck in it after going through laundry

no too many options for f&b limited services for laundry

spacious room with a beautiful view

with four kids traveling, would not do a fairmont again until they change their

the bar was awesome. the facial at the spa was phenomenal. the brunch was also very good!

housekeeping did not clean the room - left trash and dirty laundry

asked for laundry service on saturday evening and i dropped my stuff at the front desk

no plastic bags for laundry

my kids get mad if i don't get it booked in time for our concerts

slow wifi

more laundry facilities

laundry soap that is used to wash sheets and towels should be unscented

the chef and staff for the kitchen are always sweet, warm, and helpful

i appreciated being able to workout and watch my kids in the pool at the same time

i appreciated being able to workout and watch my kids in the pool at the same time

staff gave us a much appreciated upgrade to a larger room and my kids got their kids pack when we checked in

there was no pool. my kids were disappointed but other than that, it was very enjoyable.

comfy queen bed and great city views welll equiped gym

getting a aaa upgrade, to the cleaning staff offering me water on my way to the gym

the mini burnt almond torte i received via room service was pure pittsburgh

they left dirty laundry in a basket in the closet

key room card maker, ice maker, laundry room, printer for receipt)

of laundry services, $27/night parking was a surprise, the toilet and microwave were dirty when we

shuttle from the casino was fast and very convenient!

the space, the kitchen that was supplied with kitchen items, the washer and dryer on our floor, the cleanliness

the gym could use a little updating, but it wasn't horrible

was included with price but didn't say it did not include room service needed to be more

very friendly people! my kids enjoyed swimming. the included breakfast was very nice.

gym was great, pool was nice, and there was a nice veranda where you could sit outside and still

overall we would stay there again if we didn't have the kids

there is no mineral water available even in the minibar no regular laundry service although you can ask the

the bloody mary bar and breakfast was outstanding

in terms of the room, we chose to spa king, and we loved the funky decor, the delightfully comfortable bed,

not a place for families with kids

a fan of the food offerings for breakfast and happy hour, but it s free and people seem to love free stuff

there was a coin laundry so it was convenient to use

amenities were plentiful-pool, hot tub, gym, laundry, outdoor patio, free breakfast &

the pool and hot tub , the laundry facilities, and rooftop patio were all great

that they offer are impressive: breakfast, the early evening drury 530pm kickback, and a guest laundry

helpful staff, guest laundry

dirty laundry left in room

breakfast lady was amazing and was so upbeat

very comfortable the mini kitchen was nice

had to pay for wifi for every device.

the sausage and eggs for breakfast we're not real, but the oatmeal was great

guest laundry and complimentary soap. room was nice and quiet. temp control was effective.

welcoming fireplace in lobby

better gym and a more reasonle parking prices

city view wasn't great, but not terrible either. no room service or minibar.

no room service

several times were turned down for towels because they admitted they didn t do laundry for several days

had laundry bins and appeared to be doing laundry or packing it or something right in the front lobby

not much for kids to see besides the clemente bridge and a baseball game, but there is the warhol museum

location and able to walk to steelers game and many bars/restaurants and casino

used the shuttle to get to the casino

very nice on site bar and grill

the sports bar inside the hotel was awesome, so we didn t even need to go out for dinner, and having a

nice hotel, had a large bar and restaurant inside

seems they forgot to tell us they suspended daily room service

room service was great, the bed was awesome.

wish the bar would have been open :(

the bar was a bonus

unfortunately, at this point, we had missed our shuttle

there were noisy kids up and down the hallways most of the night and early morning

we did not try the breakfast but i noticed they had a coffee bar for lattes etc

and also liked the fact that there were kitchen and laundry in the room

coffee offerings in room were great, they offered laundry detergent, dishwasher detergent, dishes

historic building, good location, convenient suite with full kitchen and laundry in unit if that's needed or

problem, both in terms of external signs to find the place, and inside: for example: where is the gym

we loved having a kitchen to cook breakfast every day

no need to worry about calling a shuttle

the room service was excellent and the quality of the food was amazing

close to airport. includes complimentary shuttle to new airport building

the shuttle drive to the airport was amazing!

the young lady who allowed me an early check in was exceptionally kind as well as professional

no laundry facilities

was amazing for pnc park and rivers casino

we're a family with grown kids and everyone liked it

the tv worked great, the wifi

i love the fact the the gym have to be key access only and the building as well

we loved all the amenities, the bar, breakfast, gym, laundry room

i could hear the laundry room in the evening

food was excellent , laundry on site and they even gave me detergent

it is pretty quiet on the property which is a good thing, and there s a laundry room near the lobby

friendly staff. good and tasty breakfast. nice gym and pool. shatels to town. warmly reccomend.

the amenities were missing; simple items such as a laundry bag, washcloths and bath mats were unavailable

breakfast was wonderful with a wide variety of items

wifi is terrible. need to upgrade asap

pool and gym

the free breakfast was awesome

also they were folding laundry in the lobby of the hotel

for a small family but just the little extras at this hotel that were the bonus - swimming pool, laundry room

pet friendly; location was great

facilities are great, the gym is large and well-stocked, and the lobby is an excellent spot to relax

huge highlight was that the pool is a 3ft to 4ft pool so my 4 & 5 yr olds were able to comfortably roam the

had an issue with guest laundry

has laundry too for long trips

great, but holly was exceptional ud83dude0d our 2nd floor room was conveniently next to the guest laundry

great guest laundry too and complimentry breakfast was great although i would prefer not to have so many

everything was great. my kids loved the pool area.