staff, location, food, cleanliness, pet friendly, free parking

great location, great bar and cosy clean room

ease of checking in and on street parking.

was very hot in the hotel and the water from the taps was boiling,which may be dangerous for kids

when turned off, could hear it all night and to make it worse there is extractor fans from the kitchen and hotel

laundry in the corridors

s a beautiful hotel to go for a short break and relax with thermal pool and spa

great bar area that radiates atmosphere , first class restaurant , great food , and breakfast that caters for

the treetop spa pool and rooms were perfect to enjoy, even in the rain

perfect spot for sitting and having a few drinks and chilling in the pool

this place is amazing friendly staff welcoming reception amazing breakfast clean and fresh rooms laundry left

was great big bed and we got room service both nights the food was top class 100% would stay again to try the

check in was great & accommodated an early check in to allow me to get ready

lovely breakfast and never any queueing

the bed was so comfy, breakfast absolutely fantastic on both mornings

having to fill in laundry/ tea coffee forms, was there for a break not to do paperwork

the breakfast was okay but thought it might have been better!

highly recommend for a date night get away, restaurant and bar is fabulous

location close to town also and bar looked nice but didn t get to visit so

location with free car parking and shops nearby

housekeeping still cleaning rooms at 5pm with laundry and trays all over the hallway

pure luxury, hotel was fab, food was delicious and spa was great also

fabulous gym and spa

also its proximity to belfast by train, meant we did not have to drive there and battle with parking

ni and have stayed in the hotel on numerous occasions and are well aware of the protocol of the parking

but the bed was comfy enough and the wifi was good

you depend on wifi you will struggle, although locals had no problem in the bar area, we could not connect with

wifi didn't work, the bathroom was extremely warm and no way to turn off the radiator.

the breakfast was amazing, location great and a nice pub

the bar had lots of atmosphere and live music on the evening we stayed over, we enjoyed a lovely meal

room service burger was great

i ordered room service, and this was delivered in under 30 mins to a time i gad intimated

ruben the young bar man was amazing

not allot of breakfast options for kids

the bar area was nice to

easy parking

spotlessly clean and comfortable. the breakfast is excellent and worth coming just for that!

breakfast was more than enough and well prepared

loads of parking, honesty bar was a lovely touch although did use

the breakfast was fabulous, the room comfortable, wifi reliable and free parking was appreciated

was poor at best and the laundry service was shocking despite asking via email before we checked in

scrumptious breakfast

in the bar very expensive and had to purchase swim hats to use the pool but as hotel guest this should

there is also loads of on site parking too

room service was not available

laundry and dirty dishes lay in corridors all evening and through to next morning

i sent a casual linen dress for laundry expecting it to be washed and pressed but instead it was dry cleaned

to adding a lovely gesture for my husband 70th birthday x meal in restaurant was superb, and breakfast was

i don't blame the kids, who were all delightful but not mature or experienced enough to cope with a few little

the bar staff weren't great - they were young kids who definitely would have benefited from some supervision

think the drink selection at the bar could of been better the drinks we wanted weren t

love that it s pet friendly

location and staff - gym looked great as well great views on top floor

with my son to see the w5 kids science exhibition

stayed with my husband & kids

concierge was a gent. early check in was available.

i booked for 2 adults and 2 kids. breakfast was free for adults and not for kids.

excellent. the gym is a great amenity.

early check in, amazing staff. great hotel!

kitchen staff as above only served semi skimmed milk when i asked for full fat

they also have laundry service, they have laundry bag prepared for the travellers in the room (not sure if it

the laundry service was unacceptable

breakfast was good value plenty of choice, fresh and tasty

room service available after midnight, but thats not a big issue.

arrived earlier than check in and could store our bags whilst we went to explore and get some breakfast

corridors dirty with trays and laundry at

location, pet friendly, large comfy bed.

2 cocktail vouchers as it was my partners birthday, which can i add cocktails were lovely and the bar was so

tried to get room service but it took a long time to get though and then was told that they couldn t really

it would have been good to have a gym but that s the only minor improvement i d make!

there were dirty trays and bags of laundry lying scattered all over the landing on the level we were staying

above and beyond to make our stay for my 30th birthday so relaxed and enjoyable with our 2 young kids

all facilities you could need are available great wifi connection super place to eat and drink - great food

saturday night wouldn t be ideal for those with young kids

location and grab and go breakfast. the early check in was very helpful.

jazz bar, cocktail bar and breakfast room were on point

or small on the sixth floor i feel in a five star hotel you should be allowed to use the hydro pool at the

paying 15 pounds to have breakfast in my room!

so friendly, amazing rooms, the spa gym and jacuzzi make you feel like a king

room was beautiful and delicious - tasting dinner was a delight and rooftop hot-tub, fully fitted gym and also

it was nice to have laundry on site

leave the laundry in the halls to long after cleaning rooms, smelling up the halls somewhat

location- the laundry facilities what a idea

was clean, staff were super friendly, continental breakfast was great, laundry room was helpful

there's a laundry room and outside patio area on floor 1

of the walls in the corridors are more akin to the back of hotel services - like the kitchen/ laundry areas

hallways dirty and stained, tea/coffee/mugs not replaced daily, staff didn t know about their laundry, tv or

nice big room early check in very friendly staff

grateful for the early check in, fantastic staff, excellent location and definitely will be staying here again

24hour bar for guests

not very helpful with laundry options

did not have a washing machine which was advertised, laundry room was locked (even using the master key)

size was a bit small, also not many places to hang towels in the bathroom, let alone your little laundry items

down parking space outside the hotel just to get luggage and things like that in especially with kids or if it

it'd be great to have some fitness space / gym?

good bar and restaurant, laundry facilities and sure friendly staff

we used restaurant, gym and laundry as well

although we didn t use it the little kitchen and laundry facilities would be great for visiting families or

had a laundry bag

the 24 hr laundry room was nice, too

couple of times we were in loft and staff using also with laundry trolley

some laundry came back damp

came back one evening to find all dirty laundry in a pile on my room floor, bed was still unmade, courtesy

attentive especially doorman and grand cafe staff room fantastic bed so comfy and toiletries and laundry first

room service: we ordered two pizzas and because they were 15 and 16 each, we thought they would

when they did take towels for laundry they werent replaced

staff were excellent. kids received special treatment!

lovely staff rooms clean bed so comfy loved how you can get room service

superb location, friendly staff. comfortable and clean rooms. excellent breakfast.

staff always smiling and helpfully clean quality products room service

from the pillows, not sure if a cleanliness issue or based on the detergent they use to clean the laundry

5 minute walk to laundry

reception, noisy hallways, strange and badly maintained bathroom, laundry in front of elevators not good

we liked the laundry service plus the extremely spacious rooms - exceptional for an ibis hotel

the wifi didn t work in the room

kitchen in room , comfortable bed, free laundry room and friendly staff, great location

huge rooms with great kitchen and free laundry facilities

stylish studio room, free laundry facilities and friendly staff

they also have a very good laundry guest can use

staffer helpful and the hotel had a good clothing washing and drying laundry for guests which was very helpful

good location. they do laundry.

wifi wasn't great and i had to hotspot off my phone in order to be able to do work.

one particular waiter in restaurant was so attentive and great with the kids extremely pleasant and helpful

friendly and understood the situation, they offered to help bring bags to the room and help with kids

friendliness of staff location bar and food available

the games downstairs were a bonus with the kids

lovely bar area to start or end your night in

as i was travelling for work, it was great to have access to the working areas downstairs and bar facilities

everything was perfect. breakfast was excellent. staff were really nice and very helpful.

staff, room , food, location, bar in other words everything amazing !!!

were difficult to use and/or empty, toilet wouldn t flush properly, advertisement mentions laundry service

at half past 7 on the sunday morning a lorry arrived and the laundry crates were being loaded

service was great (mr james), the laundry service bundle package was value for money as

room we stayed in could hear laundry trolleys at night

laundry was not done on the day when it should have been

bath towels small but got extra. no laundry bags

of laundry facilities and no towel bars in bath, so hanging your towel necessitated hanging on shower

the staff was very friendly, able to get laundry done by the hotel and the food was amazing

the roomwas too small for 2 adult and 2 kids

easy parking in the city center of belfast, good breakfast, beds really comfortable

- one day provided a bath towel with s sticker from the laundry company in it - one day provided a random

dirty laundry found, dirty bed. tv didn t work

room was very comfortable and room service very good

breakfast was a spread

great breakfast and comfortable hotel.

laundry is sent out and returned that evening

good location, fairly comfortable room. laundry service is good. solid hotel

breakfast at a reasonable price, nice bar and great bar food, great location in the heart of belfast

we had been looking forward to a ly in as we had no kids with us on our trip

beautiful hotel with a lovely upstairs bar and excellent service. ud83dude00

00pm we still did have our room due to issues with laundry

our bus experience was booked for us and the laundry service was fabulous

it would be good to have a laundry

with kids, the lifts needed you room card scanned first before it would take you up, felt secure

lovely hotel , staff so good ..had board games for kids on lobby .. would definitely stay again

they also had laundry service

they have laundry service

appreciated reasonable laundry service

laundry near by

assisted us with sending off a bag of laundry to be done with no issues

laundry services way overpriced

instructions on laundry etc

did laundry but very expensive

laundry service was a huge help

staff at front desk need to be educated on laundry drop off process for customers

bathroom facilities good, good wifi connection

room service to clean the room had to remind them to replace the towels

we couldn't get the free wifi working but it wasn't a big deal.

the breakfast was excellent with everything you could wish for

plus great bar + guinness

loved the bar & bar food was really good too

i loved the excellent staff at the restaurant, but no options for kids in the breakfast menu so the staff

78 for breakfast with three kids was excessive

we were given early check in

entering hotel with luggage via the bar & shouting by kids who'd got into basement toilets but it was the

friendly staff great service , room service available great value for money free drinks from the bar inside the

no cart charge for room service from the amazing restaurant down stairs

bath - not clean, bathtube was very old any did not meet my expecations of a spa bath!

rooms were very good,,beds very comfy free wifi always a bonus

spa bath was just a bath with bubbles

place was spotless, great location, spacious room with kitchen area

also the best part is they have separate kitchen for the guests with all the necessary equipment

it was a good location for the night, there was free coffee and a good gym.

location, nice rooms, friendly staff, ok gym

was small, it felt like a hostel type accommodation not hotel, coffee machine and kitchenette in lobby to help

lost part of my laundry through their

there was a trolley for the laundry on the landing which was causing an obstruction in getting to the room

signal in hotel wifi was shocking no big light no plugs beside the bed which was very

location reception staff very friendly got a late check out free rooms very spacious and

wifi didn't work at all.

the owner offered to do laundry for us as well

room very comfortable with good wifi

the lovely bar downstairs was most comfortable

and with off road parking as well highly recommended

have liked a bacon roll or something similar as a breakfast option (i like a hot breakfast but pancakes are not

an added bonus was a washer for laundry

plumbing and laundry appears loud

slamming door outside of my room on the fire escape that the accommodation staff used to move out laundry skips

it looked out over what seemed to be laundry machines and other equipment, so it was pretty noisy whenever we

it was the laundry truck downstairs

wifi doesnt work

other than check out time,the hotel room had no information about breakfast, room-service,wifi password etc

the kids had what they wanted and everything was presented beautifully

lovely hotel we had a lovely meal and a nice drink the bar later great music will be back

free wifi was provided

kitchen service poor, staff very unconnected, didn't refill when items ran out

also had a fast and overnight ev charger

finished my food arrived, when asked where are the chips for my daughter, waiter tried to tell us kitchen was

i expected better wifi with a hotel of such good standard.

the room service was great

hotel is absolutely great, the rooms are so comfortable and spacious, the bar is laid back, just

comfortable, loved the fragrance of the bathroom essentials, tea and coffee available in room, room service

excellent service, nice big rooms, restaurant and bar with a lovely library.

being seated clost to the bar for dinner.

lighting in the seating areas of the bar very bright when seated.

laundry was outstanding

laundry service was very expensive

access to a reasonable priced laundry. the one quoted was way over the top.

treated there were a lot of people looking for the late bar, but were hurry to their rooms like kids the singers

the food in the restaurants was so nice and the included breakfast was delicious too

looks great now with the new bar dining area.

breakfast was ample and plenty of choice, choice of dinners were excellent, although the portions

wifi was not great in the room, but in communal areas it was

5 charge (not mentioned on menu) for room service

time was very busy, had room service booked but had to come down to restaurant as time was an issue and it hadn

no laundry service and no robes - minor stuff

great location, beautiful gardens, great castle tower for kids and adults, nice staff.

no motorcycle parking area in the car park.

we had dinner as well as breakfast which were both quite

convenient parking