the location was very easy to find with plenty of free on site parking

quiet, comfortable, large rooms, great bar and restaurant, parking, wifi, comfortable beds, clean, very friendly

hotel is absolutely great, the rooms are so comfortable and spacious, the bar is laid back, just

excellent service, nice big rooms, restaurant and bar with a lovely library.

however i was really impressed with the whole hotel, pleasant staff and comfortable room, bar and restaurant

no laundry service and no robes - minor stuff

location, good wifi, good sized rooms, friendly staff, good quality food in the restaurant

beds wonderful. excellent locally produced breakfast.

parking on site

breakfast, as in all hastings hotels, was outstanding

beautiful food for dinner and breakfast

the bar man whipped up exceptional irish coffee and espresso martinis

room was very spacious and beautifully furnished. food very good - breakfast and evening meal.

beautiful hotel with great food and bar with live entertainment ud83dudc4c

hotel is a lovely old property right on the harbour with private parking in front

nice food in the bar and

here while playing golf at the local carrickfergus course

wifi didn't work in room.

toiletries and wifi

wifi was great as well which worked well with getting business work done on the

used the laundry service, but my clothes were still quite damp when i opened the laundry bag

the wifi worked well and there was a kettle for hot drinks

nice hotel. staff friendly. good parking. only problem was the bed was extremely hard.

food,large room,wifi

opening times of the spa on mondays could have been open for at least a few hours more

housekeeping still cleaning rooms at 5pm with laundry and trays all over the hallway

i is quiet relaxing gym classes with beautiful manicured grounds

so helpful the gem off the north down.one brill hotel & spa my son absolutely loved this.

also i couldn t see an option in room service for strawberries or drinks

close, easy and free parking

laundry in the corridors

superb character, outstanding staff, stunning food, private parking and to top it all an absolutely beautiful

due to a slightly late arrival (traffic), did not get to use the spa/pool

the pool was outside

lack of professionalism from the blonde lady during breakfast

venue and lovely location with really easy access to the town centre and the seafront, with free parking very

being a dog owner it was nice to see a hotel allowing the dogs in the bar area

we hired a car, it was on a busy street so parking was not always easy.

in bangor, food was to die for and shout out to the friendly helpful staff who gave us a late check out so my

great location, great bar and cosy clean room

this place is amazing friendly staff welcoming reception amazing breakfast clean and fresh rooms laundry left

the bed was so comfy, breakfast absolutely fantastic on both mornings

lovely, friendly staff. great breakfast. very clean.

special,long time since i have experienced service like it,thank you so very much to you all,room service

secure wifi which is a problem for business users who require a secure connection

bar closed at 10pm

were nice, spacious and so was the bar area

we missed the parking which meant a round trip of ballymeena to get back around

on saturday night there was a live singer on in the bar area which was brilliant

excellent breakfast , parking in private car park , ideal for my business travels

i sent a casual linen dress for laundry expecting it to be washed and pressed but instead it was dry cleaned

laundry and dirty dishes lay in corridors all evening and through to next morning

wifi poor for people on business

staff and room service was excellent, the room was always cleaned. will be back soon

only fail: breakfast was 20 a head! really? ridiculous

we needed our outfits ironed, asked to use their iron, the laundry staff ironed our clothes

china cups etc good parking

parking on site, lovely sized room, bed was very comfortable, shower was lovely and warm, breakfast

location, the decor, the friendly welcome by all the staff and owners, the evening meal, breakfast, super comfy

the annex didn't have wifi coverage.

the onsite restaurant/room service didn't have good options for our kids

excellent hotel, lovely staff( luke new bar staff)food and a great location.

the veiws was amazing and room service 10/10

which isn't always the case with small kids

wifi too slow for a 4 star hotel

they also have laundry service, they have laundry bag prepared for the travellers in the room (not sure if it

the laundry service was unacceptable

we stayed 2nights as a rare break from our kids and to start christmas shopping

convenient location, staff organised early check in.

never stayed there with my kids and found the rooms on other sides very noisy and the corridor at a certain time

it was nice to have laundry on site

there's a laundry room and outside patio area on floor 1

location- the laundry facilities what a idea

was clean, staff were super friendly, continental breakfast was great, laundry room was helpful

and coffee etc for the whole of our stay could have been a problem but we were able to access the laundry room

laundry service seemed to be a bit of a chore, had to ask for bags and then didn't get forms so i

again, we were told to wait another 5 minutes and then we were told there was an issue with the laundry

wedding was being held so kids were screaming and running up and down halls at midnight

meal at the carvery and breakfast was very nice as well

no spa or swimming pool.

the breakfast was delightful and the hot tub was amazing we had a wonderful time

gym was well-equipped with variety of weight and fitness machines

spa was the best my wife had ever been too

service in all areas of the hotel that we used - reception, room service, cocktail bar, berts jazz bar & the

so friendly, amazing rooms, the spa gym and jacuzzi make you feel like a king

corridors dirty with trays and laundry at

very poor service in bar...not. much to do for kids

nothing great for kids apart from cereal

as having a gym, when in fact it s the tiniest room (only one person could comfortably train in there at a

nonexistent gym

there were dirty trays and bags of laundry lying scattered all over the landing on the level we were staying

location and grab and go breakfast. the early check in was very helpful.

the wifi was really strong and all of our rooms had desks

saturday night wouldn t be ideal for those with young kids

nice rain shower, free wifi and a simple breakfast bag was good

very friendly staff and great service - wifi in rooms could be much better though.

s close to where i needed to go, parking at the hotel, but close to public transport

about 6 ev charging points are available - 2 are 11kw, the others are 7kw

ruben the young bar man was amazing

i ordered room service, and this was delivered in under 30 mins to a time i gad intimated

from the pillows, not sure if a cleanliness issue or based on the detergent they use to clean the laundry

we liked the laundry service plus the extremely spacious rooms - exceptional for an ibis hotel

5 minute walk to laundry

reception, noisy hallways, strange and badly maintained bathroom, laundry in front of elevators not good

wifi was flakey, even with 2 wifi networks.

nothing was a problem and on arrival the kids got a token to use in the shop, nice little touch we

a waitress kindly brought my food back to the kitchen, where some freshly made items were swapped onto a new

false advertising for free wifi when we had to pay for it

due to the pandemic dinner and breakfast was via a take to room service (they provided a vegan option)

late check out at 12 noon. was great

although we didn t use it the little kitchen and laundry facilities would be great for visiting families or

lots of amenities ie laundry, gym, sitting areas and handy to the train station and all of belfast attractions

had a laundry bag

good bar and restaurant, laundry facilities and sure friendly staff

design for the kitchenette and resources (gym, laundry, bar/restaurant)

did not have a washing machine which was advertised, laundry room was locked (even using the master key)

not very helpful with laundry options

size was a bit small, also not many places to hang towels in the bathroom, let alone your little laundry items

i said the bad bar man you had cocktail list but for some reason he choose not to help bit lazy if u ask

i had indicated that i wanted an early check in

kitchen in room , comfortable bed, free laundry room and friendly staff, great location

stylish studio room, free laundry facilities and friendly staff

having kitchen facilities in the room didn't use them but free laundry facilities is great idea

huge rooms with great kitchen and free laundry facilities

they also have a very good laundry guest can use

cold during the night) and our young baby came home with her first cold; bathrooms very pokey; no laundry bags

their air conditioning wasn t up an running. laundry service wasn t available.

were difficult to use and/or empty, toilet wouldn t flush properly, advertisement mentions laundry service

traffic noise from street, 5am sounded like beer wagon arrived, then laundry trolleys being loaded all very

room we stayed in could hear laundry trolleys at night

dirty laundry found, dirty bed. tv didn t work

- one day provided a bath towel with s sticker from the laundry company in it - one day provided a random

room was very comfortable and room service very good

chatting and just having fun showing a real interest for their jobs, our waiter for food in the bar was very

wifi could be better

some laundry came back damp

attentive especially doorman and grand cafe staff room fantastic bed so comfy and toiletries and laundry first

came back one evening to find all dirty laundry in a pile on my room floor, bed was still unmade, courtesy

couple of times we were in loft and staff using also with laundry trolley

wifi was terrible

good location. they do laundry.

the noise from the bar was really loud while trying to eat my dinner in the restaurant.

friendliness of staff location bar and food available

very disappointing that no compensation was offered other than a late check out

i liked the late check out

good location, fairly comfortable room. laundry service is good. solid hotel

laundry is sent out and returned that evening

only extremely minor thing, and this is really reaching, was that the wifi wasn't connecting through the tv as

very poor wifi. didn't get any access throughout my stay.

evening meal and breakfast great and again staff very nice

breakfast 3 star staff 5 star location 5 star rooms 5 star

lovely bar area to start or end your night in

breakfast was excellent and the choice between a cooked breakfast and a cold meat platter selection

the breakfast was great value for money and the welcome cocktail was a great touch

everything was perfect. breakfast was excellent. staff were really nice and very helpful.

when they did take towels for laundry they werent replaced

were really helpful and friendly location was fantastic, room service breakfast was lovely and room was spacious

we got to the room the bed was so small we had actually planned to get a few extra hours with a late check out

pool monitoring kids

milk and cookies at the bar for the kids

00pm we still did have our room due to issues with laundry

our bus experience was booked for us and the laundry service was fabulous

it would be good to have a laundry

it was disappointing not being able to have late check out on one of the rooms by just an hour

favourite was the breakfast sausages, they tasted brilliant and with the rest of the breakfast bar it set you

staff at front desk need to be educated on laundry drop off process for customers

laundry services way overpriced

laundry service was a huge help

instructions on laundry etc

did laundry but very expensive

of the walls in the corridors are more akin to the back of hotel services - like the kitchen/ laundry areas

hallways dirty and stained, tea/coffee/mugs not replaced daily, staff didn t know about their laundry, tv or

spacious room, air conditioning, tv and wifi

they let a kids smoke and drink in the smoking area and also let non residents in after 12

professional, we'll run hotel with a good restaurant and room service.

the size of room (executive suite) the bed, the furniture, the spa bath and shower and the towel elephant

was spacious and clean, beds comfy with plenty of cushions, room service available, menu amazing with plenty to

spa bath was just a bath with bubbles

contacted the hotel prior to my arrival to ask about early check in, i received a reply almost instantly and

and in the bathroom i loved the spa bath and the way the staff had made a elephant out of towels

was small, it felt like a hostel type accommodation not hotel, coffee machine and kitchenette in lobby to help

the kitchen had no fairy liquid to wash your dishes with

also the best part is they have separate kitchen for the guests with all the necessary equipment

place was spotless, great location, spacious room with kitchen area

the kitchen at the end of the cluster was perfect for our group and meant we could all spend time

assisted us with sending off a bag of laundry to be done with no issues

the laundry service was very efficient and reasonably priced, per bag if you preferred

appreciated reasonable laundry service

laundry near by

they have laundry service

struggled to get the wifi working on the tv to watch netflix

entering hotel with luggage via the bar & shouting by kids who'd got into basement toilets but it was the

wifi definitely needs fixing or improvement

wifi didn t reach to my room (2nd floor at the back) and because of that netflix on the tv also

the bar area was stunning

bath towels small but got extra. no laundry bags

the staff was very friendly, able to get laundry done by the hotel and the food was amazing

of laundry facilities and no towel bars in bath, so hanging your towel necessitated hanging on shower

early check in and late check out available depends on

gym could have had more weights

room service to clean the room had to remind them to replace the towels

the breakfast was excellent with everything you could wish for

early check in allowed, friendly polite reception staff.

bathroom facilities good, good wifi connection

room service came around early so kept missing us

what i got was a first floor apartment with noise carrying from downstairs and a view of the laundry facilities

and you couldn't get to the main hotel without walking past a car park, past a service area (laundry, etc),

definitely would have loved a 12noon checkout so we could have used the pool after breakfast.

especially simona at breakfast

the spa facilities honestly surpassed anything i have ever experienced

there was a trolley for the laundry on the landing which was causing an obstruction in getting to the room

lost part of my laundry through their

are large with good bathroom facilities and wifi

good location, friendly staff, wifi, good for a 3* hotel

there was no bar or restaurant

bags of laundry on landing

it was the laundry truck downstairs

it looked out over what seemed to be laundry machines and other equipment, so it was pretty noisy whenever we

plumbing and laundry appears loud

an added bonus was a washer for laundry

the owner offered to do laundry for us as well

no info with wifi details

have liked a bacon roll or something similar as a breakfast option (i like a hot breakfast but pancakes are not

breakfast felt a bit chaotic, the young staff were overwhelmed and had to ask several families and

great breakfast

access to a reasonable priced laundry. the one quoted was way over the top.

laundry was outstanding

laundry service was very expensive

the price of the room service.

room had free upgrade to suite which was appreciated- great breakfast- food in bar was excellent too

got room service for dinner one night, very quick in bringing food & drink to our room and food was

probably a bit more privacy between gym reception and spa treatment rooms

kitchen service poor, staff very unconnected, didn't refill when items ran out

the housekeeping team (always there to ensure we were comfortable), the spa and swimming pool team, in fact

and bar area was very small for hotel so

full breakfast fantastic and meal on saturday evening great value and excellent

the breakfast was excellent and the staff very helpful.

parking and spacious room with good heating plus restaurant and bar on premises and breakfast

breakfast did not have many options available, especially for kids

room nice clean and well equipped room service very efficient breakfast nice freshly cooked to order and evening

clean rooms, nice bar with great food ud83dudc4c

little further out from belfast than what we were expecting but with plenty of free parking onsite this wasn't

was fantastic ate there for the two nights of our stay and couldn’t fault anything kids loved it too staff

the kids had what they wanted and everything was presented beautifully

wifi was slow

comfortable beds excellent home cooked breakfast and very friendly helpful staff thoroughly enjoyed our stay at

room service menu could be a bit better not much choice, would have preferred a bigger bed as was

wifi worked only for short time in morning and night , no wifi most of the day

dog friendly and i have severe allergies but i was delighted to hear that there is designated non pet friendly

the poor lad behind the bar was absolutely run ragged

place, staff very friendly, good craic in bar , nice music, lovely breakfast, will be back to

the singer was meant to finish much earlier which was fine for us but would be difficult to get kids to sleep

good basic room with wifi and freeview tv. we did not need anything more

4 types of breakfast to choose from, warm staff, comfortable bed, spacious bathroom, lots of parking in the

location on main causeway coast road, with coastal views, easy to find and great parking

great staff very nice bar .

a minus for adults looking a quiet break, but if your travelling with kids you may find it hard to keep them

staff were fantastic and very friendly and helpful, organising taxis for us and letting ususe the bar phone etc

has car parking round the back

music from the bar was very loud if you have kids trying to sleep