stained fitted sheet, it had the ironing folds still on it, but showed stains, meaning that the laundry isn't

wifi fine. nice and clean. nice and quiet.

the breakfast provided is tasty and filling to start the day and the lounge bar is a great place to chill after

fantastic staff parking was very good apart from people parking in the disabled parking places also sarah clair

fold out bed a bit small for 2 kids. not enough coffee and sugar in the room. no aircon.

bar food took a long time to arrive

staff very friendly, rooms clean, bed comfortable, shower hot, breakfast

staff, great meal choice at dinner, the room had a comfy bed, great power shower, brilliant free wifi, loads of

poor wifi connection thin walls and very noisy neighbours

plenty of free and easy parking

laundry took 2 days instead of the 8 hours stated

not like cleaner girl having push laundry up hill

perhaps we got a rubbish room (don't stay in 46), the laundry room to the right was almost always open so we

spa facilities were fab and the treatments were excellent value for money

it was peaceful and the restaurant and bar staff were excellent along with great

plenty of parking

restaurant was closed but we had an excellent bar meal at fantastic value for the money

a bit of a gym buff and chose the hotel as it was good value for money and stated it had a fitness suite

the bar meals were very good but a little on the small size.

phone for room service at 7 pm but meant to serve till 8:30 pm no service

lots of parking

bar was convenient and the room was clean staff was very nice just the problem with the parking

parking was very difficult and the multistorey car was not very well signed and takes a very long

breakfast was nice, staff friendly, location handy and plenty of parking spaces.

had an evening meal, lots of choice and you can eat in the bar area if you have your dog with you

room was noisy due to service vehicles and service traffic such as laundry trollies passing very very close to

bed, spa facilities and swimming pool were great

were not allowed to purchase just side orders in the bar with our drinks both times

i was given a noisy, cold with awful wifi in the annex as i m not a good customer (booking

wifi cut out every 10 minutes as well

of laundry left in hotel corridor floor for hours outside our room, not given wi-fi code upon check in

i arrived at 1700 and walked in through into an untidy reception area with dirty laundry stacked up

wifi was good and reliable

breakfast could be upgradef a bit...bring back the cooked breakfast

downside to our stay way wifi access, irregular service after a frustrating connection process, after phoning

the reception was full dirty laundry bags of the refuges

if i stay there again i will ask for a 3rd floor room which is not opposite a laundry room

the bar food was a good choice and varied, room was very nice and the bed was comfortable

perfectly next to everything you would need, clean rooms big rooms friendly staff plenty of parking

were onto it straight away, very helpful and great communication, the room was excellent and the breakfast

the night porter obligingly found me another room which was in much better condition - but with laundry trolleys

) to breakfast in the morning

advise you endlessly about elf n safety , don t let your dog off the lead (but pet friendly , don

setting is stunning with the lake and surrounding golf course.

lots of parking, quick check in

friendly, professional staff. lovely setting. ample parking (most of the time). quick service.

fairly priced drinks & reasonable price for a late night room service

wifi was a little weak for us as we were working and taking conference calls from the room, and we

helpful staff, convenient spacious room, well appointed bar and lounge all in an elegant building and lovely

easy parking lovely hotel with period features such as window seats in

wifi password didn't work

the noise from the kitchen extractors was incessant but silenced a touch by

one minor complaint, not sure if was due to the strong winds but very poor tv connection and wifi

lost my evening food order, when raised as an issue the kitchen had just closed so i was only offered chill as

parking is easy and safe

nothing apart from more seating in the bar area although may prove difficult

the lake house had poor, spotty wifi.

plenty of secure parking

ordered room service laftovers and plate wasn't taken away even by the cleaner the following day,

pet friendly, superb staff, amazing seting

that i didn't know before booking that reptiles wouldn't be an issue. also a lack of wifi

a bit of the downside was the pool/ spa next door expect for one day pass to use the pool or facilities there

if we need towels and sheets we were supplied them from service and i love how we had free wifi

good size car park and good gym next door .

wifi never did work.

rooms are convenient enough for a standard nights sleep and staff were helpful in sorting an early check in;

good parking

we paid an extra £10 for a late check out at midday which was nice

couldnt access wifi

wifi is sometimes a bit slow / weak.

all the laundry was very

breakfast was lovely

quiet great beds late check out

excellent warm welcome. staff very attentive. decent food and pleasant bar with social area.

breakfast was crracking too

advertised wifi in the building but actually it is bt and i could never get it working on my laptop

what more could you ask for hot shower kitchen ideal for contractors

great for me with free parking and a friendly, non-intrusive atmosphere - no problem as a girl on my own

free car parking was available

it says free wifi. but i was unable get onto it all 4 nights.

ev charging complimentary

all i can say is wow the hotel staff were exceptional in there customer hospitality food in the bar was

wifi is intermittent throughout the hotel.

property was stunning plenty parking too

decent room with a nice comfortable bed and very good staff and room

washing laundry hours shower flooding bathroom floor

washing laundry service was not

corridor noise in the morning, our room was next to the laundry area, but that is a minor thing.

no iron in the room means you have to use their laundry service

having to go to the bar to make my for order.

large amounts of dirty laundry piled up in the stairwells

no telephone in the room for front desk or room service

great breakfast with plenty of choice

30 asking us to keep the noise down and our kids were nearly both asleep

we booked a sofa bed for the kids but it wasn't made up when we arrived

linen (towels and bedding) smelt slightly vinegary - is this something they are doing at the laundry now

reception and bar area was very welcoming and very festive too

when am traveling with kids i prefer a bathroom tub instead of shower, it's not good for the kids

the bar and food areas were much better. we stay regularly and the improvement is significant.

they even did free meals for our kids that stayed with us,which helped massively with cost

there wasn t much access to air window was restricted also being above the laundry room i m presuming as

laundry outside my window

stiff beds unclear laundry policy lack of food delivery and/or catering services

2 mins from motorway and they have bar and cafe with euros screening

nice clean comfortable quiet, they even have a gym

absence of laundry no fridge no enough blankets

clean and comfortable. plenty parking

brilliantl spa facility

plentiful parking space, a definite bonus

wifi was no good.

and pillow covers were looking either too old and used or may be not laundry washed for new guest

poor wifi connections

the pub, the cafe and the everyday room service.

i had a late pint in the bar which was very busy even approaching midnight

knew that before we booked from the reviews but then the guests & i think it was staff delivering room service

clean laundry (bedding/towels) outside in cages open to the elements and wildlife on a rainy night

stayed before in the same room however this one was abit smaller next to a laundry room and there were things

unless you drive it isn t the easiest to get around room- view from the room was dirty laundry, the bed side

on the ground floor and looking out of the window all we got to see was the depot full of dirty laundry

the wifi was a little intermittent.

00 and room next to outside bins and laundry and beer barrels with staff smoking down so had to close windows

we also had a meal in the restaurant that was really tasty and filling and great bar for drinks at night

efficient wifi, ample parking and its own bar

extra facilities to the outside space where you will be able to get pizza alongside the mobile bar they have in

clean and comfy room , lovely breakfast and friendly staff .

were delighted to be able to have room service for dinner and breakfast , the food was excellent

few tv channels and no room service

poor wifi

staff and we didnt mind we did have a shower to use, but would have been good to have it for the kids

good, service, good choice of buffet and lovely cooked breakfast

no on-site laundry mat.

laundry service very easy to use

sounded like trollies from laundry or kitchen being pushed around a lot

choice at breakfast and very helpful staff

the standard breakfast ..needs to have more variety as after two or three days it becomes boring

housed me next to the laundry store

no laundry facilities or service at all

be better if there's a laundry in the hotel

no laundry facilities because christmas and no change of towels

it was amazing hotel. i enjoyed its gym facility

very large gym

i liked the gym - 1st time weight training in a year nice staff & great location

if i had a reply regarding spa treatments....

quality hotel, excellent staff, great facilities, used the pool and gym, very nice

spa facilities unavailable on sunday morning

like laundry bag and slip, or hairdryer, were not on the room

there is a gym and swimming pool

no wifi

great all round hotel, room, breakfast, gym and pool were all great. would highly recommend

didn t use the pool as was cut short on leaving day for us, but looked beautiful

gym could ve had a little bit more although it was good

lovely staff. great food. pet friendly

we got the prestigious room for a family of 4- including 2 kids who slept on the sofa bed that was beautiful

improve the gym with more equipment!

burger on room service was awful

a lady staff taking laundry into a lift , rude and glared at us .

view (had a brick wall view) no laundry services no electric iron and ironing board in the

breakfast is a bargain and the rooms are

breakfast a little limited

can relax in room between races and paid £20 for late check out so could prepare for finals

room - the view was a blank concrete wall and hotel laundry

breakfast - we didn t have breakfast one morning but the second morning we treated ourselves to room service

room service food was very average.

the tv and wifi was very good

i was given an early check in which was great

didn't think it looked very nice having dirty laundry bags outside the rooms at this time being as check in

finally, the housekeeping team would leave dirty laundry, glasses and crockery piled in the corridor from the

great gym and pool, attentive staff, great location

are some restrictions to the wifi

price of the room service food was quite high

others ,food at the restaurant was not upto mark, service was slow, there was a mess up with our laundry

in the early morning by noise from outside due to a laundry delivery within the hotel premises below my

said a/c worked well certainly nights and didnt a few others , was a bit of a mess up with our laundry where

didn t always provide bottles of water, but you can grab bottles from the front desk or the gym

the gym was small, but has everything you need

shaving kit / laundry bag when we aked we were told that there was a charge for one (the shaving kit) and the

love your jelly beans but everyone i bought was out of date in the bar said april 2020 sell by date but got one

in form to enter the swimming gym and sauna think that was too much and breakfast and dinner wasn't including

extra duvet as sofa bed wasn t too comfy, took a long time to receive and kids were already asleep by that

could do with plastic bags in swimming pool for wet swim wear

late check out time

the gym was very small which was ok on this occasion as i was the only person in it.

staff, comfortable beds, clean, beautiful and comfortable furnishings downstairs in the bar and waiting areas

great wifi and amenities

the added bonus of an early check in and late check out (2pm) on the executive rooms is a total game changer

, convenient location, cheap, good staff, bar and restaurant would have been nice but times are what they

very good choices of breakfast items, and a delicious freshly cooked fish pie for evening meal

good location, clean and quiet, ev charger

bar staff sunday evening, great fun & very accommodating, great chef with tasty food, easy check in

bar was closed and there were no restaurant facilities sadly

clean and fantastic social space downstairs to relax play pool with the kids

pet friendly and clean

pet friendly

was under the impression that i had bed and breakfast

the bar and dining area looks great and has a really feel to it

good wifi free parking

bed was comfortable and good wifi.

wifi and ironing room much appreciated, pool table nice touch also

nice staff, good bar area. lovely comfortable bed , all liben clean and fresh.

don't clean your room everyday because of coranavirus, so you have to book a room service, but i don't think

aircon was not working. no fridge in room. no guest laundry.

like the multiple bags of dirty laundry scattered throughout the halls, which was there when i arrived at 10pm

gym /pool facilities still closed

location, great parking but most all the very pleasant team working

furthermore i would like to add i had room service and the meal of chilli was delicious, credits to the chef

also, i asked for some cutlery in room service and didn't receive that

were very friendly bed was comfortable all the hotel was very clean nice bar and breakfast

gym is small but enough for a simple workout

room was stunning and huge. room service and breakfast were so good too.

clean, modern, good gym

very well priced bar and restaurant very good home cooked food (proper chips)

parking right outside block

tv and free wifi and bed were clean and

our kids want to stay longer.

parking outside your room available

was allot of laundry on the landing and it looked like they need a specific room for it

there was laundry on the stair case when we arrived but not the end of the world!

parking can be difficult

parking poor

there's also an honesty bar if you fancy a drink before you head out to a restaurant on the doorstep in the

noise early in the morning even bank holiday monday with the bin wagon and laundry

jacuzzi was colder than the pool.

times, the room was spacious and well equipped, everything was perfect, including the free car parking

my husband liked the gym

the pool for the kids