housed me next to the laundry store

no laundry facilities because christmas and no change of towels

no laundry facilities or service at all

be better if there's a laundry in the hotel

very good wifi reception too

room - the view was a blank concrete wall and hotel laundry

room service (food late afternoon) was good

shaun the man, who works on the bar and who served us a lovely meal, was so nice as were the managers on shift

breakfast order (room service) was wrong and not what ordered. still tasted nice though!

fitness suite well equipped with treadmills, bike, mats, free weights (and bench) and multi gym

view (had a brick wall view) no laundry services no electric iron and ironing board in the

a lady staff taking laundry into a lift , rude and glared at us .

the late check out was great

breakfast was plentiful but not very warm

lovely shower and a good late check out. available food was well priced

laundry service very easy to use

no on-site laundry mat.

sounded like trollies from laundry or kitchen being pushed around a lot

limited food on room service

the same mr nadin had brought room service on the eve of the wedding and at 1

said a/c worked well certainly nights and didnt a few others , was a bit of a mess up with our laundry where

others ,food at the restaurant was not upto mark, service was slow, there was a mess up with our laundry

in the early morning by noise from outside due to a laundry delivery within the hotel premises below my

hotel right in the city centre, comfortable, with a good breakfast that includes gluten-free options

modern clean great breakfast.

didn't think it looked very nice having dirty laundry bags outside the rooms at this time being as check in

finally, the housekeeping team would leave dirty laundry, glasses and crockery piled in the corridor from the

great location, spacious and comfortable room, spa facilities.

food via room service was disgusting

treat us like celebrity's wow ud83cudf1f wanted to say a big that you to all staff ,kitchen, bar ,room service

pool and gym are great and staff excellent

food was good and we enjoyed the pool/spa facilities

location, friendly staff, nice breakfast, comfortable rooms, parking onsite, spa although didn't get to use

the spa + gym and sauna were excellent

quality hotel, excellent staff, great facilities, used the pool and gym, very nice

like laundry bag and slip, or hairdryer, were not on the room

very clean, well-appointed room with king size bed and in room coffee. hotel was pet friendly.

nice rooms, loved the pool, steam room and sauna too.

the wifi wasn't available unless you asked at reception which is very old fashioned for a city centre

beautiful room, comfy bed, great bathroom, good view. loved the pool. excellent breakfast.

shaving kit / laundry bag when we aked we were told that there was a charge for one (the shaving kit) and the

how clean everything was, rooms, pool and gym were fantastic

good bar and restaurant

gym was convenient and welcome, although a little investment would make this much better

had previously been used for stays with pets without being mentioned which set off allergies for my wife quite

ease of checking in and room service plenty of variety on menu

got there early and room was ready so was nice not to have to wait or pay extra for early check in , close to

a minor thing need to let customers use a debit card to be able to order room service not just a credit card

i was going to order room service but the tray charge seemed rather excessive, so i just went down to the

bar was great

staff very nice, lovely rooms and nice bar area. great wifi.

there were some board games available in the cafe, the kids enjoyed that in the evenings and during the day

could do with hair dryer and free wifi

early check in and late check out compared to other hotels in the area

room was small with the kids bed down.

24 hour room service and snacks would be nice to be available by only one member of staff on at

eggs, for the price it was wonderful, the hotels a little dated but the rooms are spotless , the bar was lovely

good location and very good breakfast staff are very attentive

we were staying for our wedding and staff very kindly left rose petals and a note on the mirror

much ventilation and being charged for late check out on the hour

really nice cider available in the bar and the breakfast was fantastic

location for our purpose - car park perfect room and beds were perfect - bar food and breakfast lovely

room was stunning and huge. room service and breakfast were so good too.

also, i asked for some cutlery in room service and didn't receive that

very comfortable and a very good breakfast

no laundry facilities, no bathroom fan in room 411

check in staff and breakfast was great room was comfortable with drinks in the fridge and nice coffee

wifi didn t work in room (quite far from main area) room cold didn t warm up with heating but

we have been had a lovely touch in room from the hotel for my partners birthday balloons rose petals chocolate

we used the pool and spa facilities this time, which we loved

there was laundry on the stair case when we arrived but not the end of the world!

was allot of laundry on the landing and it looked like they need a specific room for it

let us park earlier and even got us an early check in

wifi not great

parking could have been easier to find

and pillow covers were looking either too old and used or may be not laundry washed for new guest

poor wifi connections

i had a late pint in the bar which was very busy even approaching midnight

very helpful and friendly staff. room comfortable. bar lively

friendly staff and the bar downstairs is always lively and well priced

*free wifi

the freshly prepared fruit was delicious, and my husband really enjoyed the cooked breakfast

we got the prestigious room for a family of 4- including 2 kids who slept on the sofa bed that was beautiful

breakfast was good but not best but room and welcoem staff are aa

ordered room service ham sandwich not edible, bread stale

location with plenty of parking, just be careful of the peacocks wandering about the grounds

inside cosy bar and lovely

wifi was dreadful in our room

was told their was room service but there were no menus in the room, there was a place for them in the mini

wifi poor

oasis swimming pool next door facilities only 4 for kids

and bowling alley across the road which was great for the kids, however we couldn't use the pool because the

a bit cold for the kids in the

leisure facilities are excellent, especially gym and swimming pool nearby.

gym and swimming pool use to be free and now there was a 5 charge

stayed before in the same room however this one was abit smaller next to a laundry room and there were things

clean laundry (bedding/towels) outside in cages open to the elements and wildlife on a rainy night

unless you drive it isn t the easiest to get around room- view from the room was dirty laundry, the bed side

on the ground floor and looking out of the window all we got to see was the depot full of dirty laundry

the only 2 minor things were no bar fridge and no safe.

i arrived at 1700 and walked in through into an untidy reception area with dirty laundry stacked up

of laundry left in hotel corridor floor for hours outside our room, not given wi-fi code upon check in

easy to find, plenty of free parking.

very nice good size rooms clean good breakfast

large room and bathroom. excellent bar and food. quiet at night.

absence of laundry no fridge no enough blankets

room service was fast and efficient

room view was good staff were helpful was given late check out no extra charge

perfect for work visits good wifi

i think wifi was abit dodgy in the room. only seemed to be good in the hotel reception/lobby

would like some hand soap in toilet, perhaps bathroom could be updated. no wifi in room.

wifi was dreadful, tele reception very poor

the bar food was excellent & staff all friendly & helpful

in the room loads of dust under the beds and toilet door and items had not been cleaned at all no wifi kids was

parking was very difficult and the multistorey car was not very well signed and takes a very long

property, only one way in and slight delay on morning (10 minutes) when we were leaving due to laundry pick up

you have to walk outside to go between bar and bedroooms

parking is available on the hotel ground, it is insecure

location was suitable for our needs, the suite was ideal for our needs, parking close by and suitable and we

you to mania who was serving breakfast, very polite and courteous and most helpful

dirty dishes and laundry left in the hall for at least 15 hours during my stay

location, great parking, staff on the whole very friendly and helpful, especially at breakfast when we needed

location and grounds, loads of parking, good bar reasonably priced, room excellent for a family and a superb

this was not indicated on booking details despite search stating we needed pet friendly

wifi in bedroom a bit hit and miss with poor signal

was very spacious and the bar after we been to event was open and karaoke was fab hotel very clean and

wifi very fast

great lounge bar with entertainment at night

wifi wasn't fantastic but shei lived

stopped before bar restaurant excellent

not like cleaner girl having push laundry up hill

laundry took 2 days instead of the 8 hours stated

perhaps we got a rubbish room (don't stay in 46), the laundry room to the right was almost always open so we

of parking, lovely spacious room and spotless bathroom

had food at the restaurant (kids ate for free

had very tasty dinner (room service) and the continental breakfast was also very good - the cooked breakfast

wifi

the bar was very good and will behind the bar was excellent breakfast was included and was very good

ev charging

easy parking, easy check in, handy bar, nice breakfast.

3 times, last time in the afternoon, by room service to make up the room

staff excellent and the bar food was top quality especially the tapas

nice relaxed environment, parking was great!

the bar was a nice touch too

said the bar closes at 11 but was closed well before half 10

no room service/tidying/cleaning

the beds were very comfy and we loved the bar area, outside seating area and food

lovely staff, great breakfasts and games for the kids in the bar.

my family love staying here and my kids think it’s amazing

lovely warm welcome, pleasant atmosphere, staff were polite and friendly, good food, my kids loved the games

is safe to stay and its comfortable and clean my kids love to stay in the rooms and they enjoy it

if you are staying eat in the lounge bar if you can

the wifi reception was not great - slightly spotty on my laptop and nonexistent on my phone, maybe

excellent for parking and fantastic free wifi . staff very helpful and excellent breakfast

a 2 night stay at the sitwell arms, enjoyed the gym and the food was spot on

easy car parking

got quite busy during the weekend and we did have trouble parking when we came back from day out

wifi was a bit slow

with excellent parking then rapid, friendly and well organised registration

we didn t have breakfast at the plough inn

staff very friendly, great for pets. lots of choices for breakfast

staff were fantastic and greeted my dog with a treat, food was excellent and so was the free breakfast

there was no room service

the beds were incredibly comfortable, and the room was spacious enough to easily accommodate the kids' beds

the beds were incredibly comfortable, and the room was spacious enough to easily accommodate the kids' beds

nice staff, good bar area. lovely comfortable bed , all liben clean and fresh.

wifi and ironing room much appreciated, pool table nice touch also

large, quiet room. spotlessly clean. nice bar area. decent breakfast selection.

the staff were helpful and friendly and the bar area was big with s nice selection of drinks

some games available for children in bar area

had to que for 30 mins to get a coffee at breakfast and waited 10 mins to get seated.

the price breakfast standard, location easy access to motorway

it wasnt a bad burn but enough to hurt, there was no signs saying the plates were hot & i saw kids dining there

very nice room. good food. straightforward ev charging.

location. 24hour bar with snacks available

the reception was full dirty laundry bags of the refuges

if i stay there again i will ask for a 3rd floor room which is not opposite a laundry room

good parking, excellent staff, location for our stay, very good breakfast included

we stayed on christmas day night and were permitted a late check out which was welcomed following a late night

squeeked all night but as kids were asleep didn't want someone to come and fix

from the full breakfast and the cosy bar to the great room

the hotel has private parking which is always a bonus

cosy friendly, great evening meal and great breakfast. would definitely visit again

on ground level shelf under tv (tv should be wall-mounted and coffee making stuff on a table) wifi was not good

beautiful location, easy parking. the staff were so helpful and friendly. food was amazing.

had ground floor rooms and good parking

and rang me back saying we're in rooms 1 2 3 and 20 so fair enough because we were 3 mums with kids so wanted

great value, friendly staff,great food, clean everywhere, free pool , great bar prices

having the wifi password on the room key was also very

very well priced bar and restaurant very good home cooked food (proper chips)

noise early in the morning even bank holiday monday with the bin wagon and laundry

quiet, airy feel. on-site gym/ pool/ sauna. friendly staff.

nice spacious room and pool and spa

wifi did not really work at all.

just disappointed the jacuzzi was not working and the swimming pool had a smell to it.

one minor complaint, not sure if was due to the strong winds but very poor tv connection and wifi

we were shown our table but had to order by the bar which wasn t obvious when we sat down

brilliant wifi and parking a real breeze

room we were in was above the kitchen and, although it didn't bother me, my partner complained that the music,

great location and excellent parking.

room service very efficient

awesome breakfast, clean room, friendly staff

restaurant and bar very relaxing

the free use of the spa next door is a fantastic perk

didn't sample the breakfast

stained fitted sheet, it had the ironing folds still on it, but showed stains, meaning that the laundry isn't

kids wasnt happy with the comfort of their bed

kids bed was really uncomfortable

internet in hotel plus a pc terminal in reception that was free to use, very popular with the kids

comfy bed and good shower, high speed free wifi

the room was spacious and warm

breakfast was excellent, something to suit everyone. the service was pleasant and professional.

amazing breakfast!!! huge courses!

an amazing place - the food was excellent. lovely spa too

very efficient staff and excellent breakfast - all served at the table

washing laundry hours shower flooding bathroom floor

washing laundry service was not

corridor noise in the morning, our room was next to the laundry area, but that is a minor thing.

no iron in the room means you have to use their laundry service

we sat in the reception with a drink at night but the kids in the wedding party were running all over so we