the wifi password given in the bedroom was incorrect.

lost my evening food order, when raised as an issue the kitchen had just closed so i was only offered chill as

plenty of car parking

parking is easy and safe

the noise from the kitchen extractors was incessant but silenced a touch by

booked because the website showed a gym

bed was great, room service was fast breakfast was good

safe parking, lovely room, quiet with spacious grounds and friendly staff

good atmosphere in the bar and the food was terrific value and huge portions

nice relaxed environment, parking was great!

use of a gym/spa next door as well what more could you want

friendly check in and bar staff

poor wifi connection thin walls and very noisy neighbours

parking really spacious room easy check in welcoming staff pet friendly good value for

slow wifi

stained fitted sheet, it had the ironing folds still on it, but showed stains, meaning that the laundry isn't

rooms comfy beds ample parking and based next to a beef eater with real ales what more can you ask

kids play area during breakfast

and pillow are very hard duvet thin and room very cold had issues with kids running up and down the hallways

arrived very late and the all night reception was a great bonus, the staff were pleasant and helpful - even in

laundry took 2 days instead of the 8 hours stated

perhaps we got a rubbish room (don't stay in 46), the laundry room to the right was almost always open so we

not like cleaner girl having push laundry up hill

great hotel, friendly staff, the spa, pool and gym are great!

we had room service which came quickly and was delicious

nothing apart from more seating in the bar area although may prove difficult

disabled parking was easy to use and had good access to the hotel

ordered room service laftovers and plate wasn't taken away even by the cleaner the following day,

a special thank you to all the staff, especially will the bar man

to find, plenty of parking, lovely reception staff, nice public rooms, great bedroom, bar staff friendly & polite

i arrived at 1700 and walked in through into an untidy reception area with dirty laundry stacked up

of laundry left in hotel corridor floor for hours outside our room, not given wi-fi code upon check in

good food in the restaurant and breakfast was exceptional

wifi was good and reliable

the staff from reception, bar and breakfast staff was excellent

the bar was a bit expensive

tired decor, poor food offering for guests, dodgy wifi

inside cosy bar and lovely

the curtain isn t hanging correctly, and the tv/ wifi did not work, and no one came to fix it, despite requests

it was clean and rooms were spacious. nice grounds and parking.

no hairdryer and no instructions for wifi etc were in the room but fortunately we had noticed the wifi password

poor wifi

the bar staff were helpful and patient even though they were very busy

the bar food was excellent & staff all friendly & helpful

lots of parking

dirty laundry was also strewn over the corridors during the morning whilst housekeeping were attending to

our room 25,s view of the beautiful village, the bar & restaurant area

free parking, smashing breakfast and really comfy

great location and staff were super pleasant. breakfast was delightful

all good apart from 10 for pet i believe was bit too much

wifi a bit patchy.

friendly staff and lovely breakfast

wifi didn t work

wifi works

i know covid effects things atm but it's a shame there is not even a small room service menu

no laundry facilities because christmas and no change of towels

be better if there's a laundry in the hotel

housed me next to the laundry store

no laundry facilities or service at all

had 3 years old, and 2 other kids, we booked a big family room, but they didn't allow us in one room

room - the view was a blank concrete wall and hotel laundry

gym facilities

the tv and wifi was very good

room service food was very average.

in so had to call reception 3 times (unanswered) to discover how to get the code to get into the gym

laundry service very easy to use

no on-site laundry mat.

sounded like trollies from laundry or kitchen being pushed around a lot

a room with a spa bath this time and the jets weren t clean and/or didn t seem to work

given a late check out with no extra charge too

no pool advertised on the photos

the swimming pool that's photo in your facilities is next door and has extra cost in order to use

if we need towels and sheets we were supplied them from service and i love how we had free wifi

they also enjoyed how close the spa and swimming pool facilities were and made regular use of them during their

easy to book in good parking lovely staff

others ,food at the restaurant was not upto mark, service was slow, there was a mess up with our laundry

in the early morning by noise from outside due to a laundry delivery within the hotel premises below my

said a/c worked well certainly nights and didnt a few others , was a bit of a mess up with our laundry where

room service after 10pm had very limited menu - pizza or curry.

really nice room and facilities. very clean. gym was good for a hotel gym.

was allot of laundry on the landing and it looked like they need a specific room for it

there was laundry on the stair case when we arrived but not the end of the world!

bar would be good / when covid more relaxed although your staff served us a lovely drink on the

wifi not great

parking could have been easier to find

view (had a brick wall view) no laundry services no electric iron and ironing board in the

a lady staff taking laundry into a lift , rude and glared at us .

kept kitchen/bar open late after our gig which was excellent

no room service but you are allowed to order at the bar and take the food back to your room

we didn t book a breakfast, we decided we wanted breakfast but we re told that the kitchen was now closed

like laundry bag and slip, or hairdryer, were not on the room

breakfast, reception, gym all staff seemed happy at their work and went out of their way to make me feel

great gym and pool and awesome open spaces

didn t use the pool as was cut short on leaving day for us, but looked beautiful

wifi was not great, the room we had, the best reception was in the bathroom

if we were using the gym we would have been very disappointed that there was almost no equipment except bikes

pool and spa facilities were all really fantastic also

location, friendly staff, nice breakfast, comfortable rooms, parking onsite, spa although didn't get to use

i liked the gym - 1st time weight training in a year nice staff & great location

the sauna and pool was very relaxing and i got to use the gym as well

finally, the housekeeping team would leave dirty laundry, glasses and crockery piled in the corridor from the

didn't think it looked very nice having dirty laundry bags outside the rooms at this time being as check in

kids requested bed was an uncomfortable fold up bed

young kids running around the hotel knocking on doors at midnight

bar was fabulous food delicious breakfast choice very good staff wonderful - friendly and helpful the room was

shaving kit / laundry bag when we aked we were told that there was a charge for one (the shaving kit) and the

staff all very helpful, room service was super quick, staff clearly following covid guidelines

nice swimming pool for the kids to use as well

to home but it was my husbands 40th and i wanted to stay somewhere as a family with our 2 small kids as well,

spa facilities

breakfast was great and our room was just what we needed.

room was small with the kids bed down.

the breakfast for a budget hotel is fantastic

i couldn't get an early check in,

was relatively comfortable with decent wifi

we had a late check out, which was at 2:00 pm, which was great

has snacks and drinks available in the lobby, has a gym, bar, and restaurant

i couldn't access the wifi but too tired to follow it up

bit cold in ln the bar but it was exceptional cold outside

room service starting earlier would have been good

and pillow covers were looking either too old and used or may be not laundry washed for new guest

we didn't end up needing to use it but they offer room service as well as breakfasts and other food prepared

friendly reception stoic house pet ........ she loves ear scratches

host comfortable rooms and a fantastic bar one of the highlights is the deli, fabulous full english breakfast

the pub, the cafe and the everyday room service.

no laundry facilities, no bathroom fan in room 411

daughter could hear everything in room 318 with guests coming back very late and talking loudly/kids crying)

we have been to many spa hotels in the uk and we had at least a single thing to complain about food, cleanliness

i really liked that there was also a 24 hour bar and spa/pool/gym as well

the app wasn't working to order room service as well so that was disappointing after not eating all day

my wife is pregnant and they offered us a complimentary late check out which let her relax longer, which i was

room was stunning and huge. room service and breakfast were so good too.

breakfast and bar staff fantastic, went above and beyond for my partner and our baby

the gyme needs to be equipped with more machines

also we checked the room service tag for breakfast & hung it on door in time, as we had an early start and long

30pm so that we could use the pool, sauna and outdoor hot tub, which is very relaxing looking over the grounds

the pool and spa facilities are a little small

he restaurant and bar area were relaxing and we enjoyed a delicious 3 course dinner

compliments to the chef: the dinner and breakfast were delicious and beautifully presented

we used the indoor pool & outdoor hot tub

if i stay there again i will ask for a 3rd floor room which is not opposite a laundry room

the reception was full dirty laundry bags of the refuges

good clean, warm hotel, excellent wifi signal and good breakfast

also parking was easy and there was an aldi across the

wifi good

parking, bar downstairs, nice room, rain shower

what more could you ask for hot shower kitchen ideal for contractors

they let us early check in and the place smelt fresh and clean .big kitchen and big bathroom.

value, use of shared kitchen, spot on if you don't mind sharing a bathroom, 25 mins taxi to gig at john smiths

the shared kitchen was well stocked and clean as was the bathroom

having onsite free parking, staff were lovely and the room was all that we needed.

wasn't aware if there was wifi

great place, parking and carvery nice

rooms are convenient enough for a standard nights sleep and staff were helpful in sorting an early check in;

we paid an extra £10 for a late check out at midday which was nice

the night porter obligingly found me another room which was in much better condition - but with laundry trolleys

and well signposted the spa and pool set is really thought out and really nice facilities

rooms a little hot in the warm weather (fans provided). wifi connection a bit hit and miss.

beautiful scenery, wonderful spa, staff very helpful, breakfast delicious, rooms comfy.

sunday dinner was the best i've ever had and the breakfast too all of it just perfect loved the history of

clean, modern suite, room service was very good, staff at reception were super.

breakfast was excellent

comfy room, wifi worked well

thank you for that and the breakfast was exceptional so and all round excellent experience

breakfast was good, but selection was a bit minimal

wifi wasn't working for some bizarre reason and the kitchen closes at 9pm!!!

needs updating, poor wifi

my family love staying here and my kids think it s amazing

lovely warm welcome, pleasant atmosphere, staff were polite and friendly, good food, my kids loved the games

order: comfort of rooms comfort of facilities - restaurant and bar customer service - staff were friendly and

all the laundry was very

wifi wasn t free

just add 1 to each room sorted bar should be open later and foood

excellent warm welcome. staff very attentive. decent food and pleasant bar with social area.

staff on reception and in bar and kitchen couldn't have been more helpful we will most certainly stay here again

room was noisy due to service vehicles and service traffic such as laundry trollies passing very very close to

of parking space

bed, spa facilities and swimming pool were great

the breakfast was very tasty and parking was good..

location of hotel was great, the spa and were great.

great service, especially from ben and the other guys on the bar :)

very hearty and good quality breakfasts and bar meals

staff at the bar and from the kitchen were excellent and particularly friendly

nice breakfast in the morning served by a lovely lady

breakfast also included made this great value

lots of parking

room service requires you to give five pounds extra for sending it to room which i think isn t

plenty of choice at breakfast time

i had any complaint, it was the wifi strength in the room, whi h was sufficient for browsing but little else

wifi would not load the internet at all, room service was okay and the fridge was not cold

absence of laundry no fridge no enough blankets

the athletes that i brought over from the isle of man welcomed the spa to rest tired legs after the first day

was friendly, hotel was fabulous, staff very smiley and helpful, food was excellent, parking a plenty, great

design size of room spa and everything

great spa area,helpful and kind staff, good food, easy to find, quite room!

wifi password not given to me on arrival nor posted in room

if anything, slightly patchy wifi and low shower pressure at times (but this was noted in the guest book so

excellent breakfast cosy and comfy shed accomadation

it was very quiet and perfect for us and our pet dog

always ample parking even though it was constantly busy

front office staff, unhelpful, made up prices for my laundry to suit themselves,guessing went into their pockets

great room service

we had to pay 20 early check in, when the room was ready and it was just an hour to check in

wifi signal great throughout hotel

good - parking, wifi, breakfast, cleanliness, facilities in room, value, friendly and location.

unless you drive it isn t the easiest to get around room- view from the room was dirty laundry, the bed side

stayed before in the same room however this one was abit smaller next to a laundry room and there were things

clean laundry (bedding/towels) outside in cages open to the elements and wildlife on a rainy night

on the ground floor and looking out of the window all we got to see was the depot full of dirty laundry

was very spacious and comfortable, we used the gym these were great facilities, didn't use the pool but did have

particular praise to laundry service - super soft towels

comfy bed, reasonable breakfast, room service.

we loved the breakfast which was excellent value for money and all you can eat with lots of choice

huge room, very comfortable bed, very clean, good shower, free parking and polite staff.

also there is no shops near or room service so need to get snacks in