the swimming pool was great

not far from san sebastian, we drove up to the loiola train station, the last entry point where parking is free

free parking lot and free spaces all the time, we loved our stay and would highly recommend

free parking, friendly stuff, clean.

pool was a god send on a very hot day

could not sleep at all so uncomfortable and laundry truck arrived at 5am people turning up late also noisy

no laundry, asked about toothbrush and needed to go to reception for it (i don t mind walking

there is a gym and a swimming pool

very well equipped gym

room service excellent

actual laundry on site

wifi service was restricted to your room and reception only

selection at breakfast buffet, huge pool, gym with nice view to the woods

to children, as the only pool that was open was for 18+, and there was no babysitting or kids club which meant

com website is not sufficient as you will have to pay 30 euro per person to use the spa area, and kids are not

no explanation, there was a little fridge pretending to be a mini bar again unplugged

staff, comfy stay, great parking and also dog friendly

it was dirty and smelly, a/c was not working in 36 temperature and there were no fans even for my kids

good location, with parking

we loved the bar downstairs and the

bar and restaurant next to it was perfect and breakfast was

the cafe/snack bar next door,which is part of the hotel is fantastic,i've not had better food anywhere

the adjacent bar did lovely pinxos which we enjoyed for lunch on arrival

great hotel location good very central bar people very efficient and helpful

however we did have our evening meal on arrival in the bar adjoing, and possibly part of, the hotel

would have been nice having a little kitchenette in there with a little fridge and kettle but it wasn t a

a perfect stop with safe, private parking in the quiet countryside after disembarking from the ferry in santander

just down the road is a great restaurant and even a mini-golf

got our arrival time wrong so we had to wait to get in, forgot to give us wifi code and forgot to open gate on

quiet, relaxed, easy parking

great coffee, insane laundry facilities and a 20m pool

the hotel is very well equipped with anything you could possibly need: gym, laundry room, parking, pool, bar,

the room, the gym, the laundry room, the decor, everything was amazing

clean rooms, a/c is excellent, free laundry facilities, very friendly staff and nice vibe about

everything. the style, the rooms the free access to gym and laundry

the wifi offering was quite basic

great bathroom. kids loved the spanish candy at the reception.

a booking of a huge group of kids (american kids with absolutely no manners) and putting them in rooms on the

wifi connection was not enough, system only let to connect two devices

the wifi was fast and secure, the bathroom was really modern with a good shower and the beds are

not offering room service

there are lots of cafes and bars close by so breakfast is easy to get and it’s only a shortish walk to the

i went to park and realized i had to go and check in first and that was complicated to do with kids in the car

excellent breakfast plenty of quality food and options

small gym in the hotel as well that is well

only issue we ran into was that the bar staff at the restaurant downstairs weren't very nice to us when we came

it was nice to have the gym and little pool and solarium

that the gym was out of order at the time due to construction.

staff were so friendly and helpful, the small pool on the roof garden was a nice little bonus, lovely area to

would of loved a pool

parking by the house and take the bus up the street for 2 euros to go to town

parking on property a bonus

room with a balcony over the beautiful pool area

to name a few of its great features: lovely rooms, great outdoor patio with fantastic pool, free parking,

ideal, just a short walk from the bustling area where everything is happening, and the included parking was a

hotel in san sebastian, helpful hosts that provided all the details in advanced, large parking lot

parking was free, price was acceptable. wifi strong enough.

good location, within walking distance of local tabernas and good on site parking

parking was good

ample parking

no room service

she helped us a lot in arranging a possible early check in instead of luggage storage only as we will head to

greata/c, wifi

wifi didn't work

the gym in the basement isn't quite finished yet.

no bar !

allowed early check in. room was basic but ok.

there’s no bar as it’s in a residential area and probably beyond walking to donastia, the area most would

the room is spacious, with lots of light, a bar fridge and a lovely balcony to relax on

and would benefit from a bit of tlc and also opening up to residents for the evening as a bar area and possibly

too far from beach hard beds no kettle in room terrible wifi so expensive for what it was

i called the front desk once and he said, yes, there s kids up there, i ll take care of it, but that

similarly with the laundry

that weren't good were no fridge in the room, the gym was in poor condition with many broken machines and

generally very average for the price. no kitchen on sunday

considering we were with the kids and many luggage this was not

also no wifi in the room not even in the

hotel staff managed to locate it at the external laundry and returned it to me by post

and if you wanted to actually enjoy a swim in it, this was hard to do if there was more than 2 adults in it

brilliant hotel - loved the rooftop pool and friendly, helpful staff

the gym jacuzzi facility was a good bonus

- gym and spa - rooms - cleanliness

the hotel did our laundry was 10 euros a bag

in a beautiful garden, silent, modern rooms, liked it very much, stayed in junior suit with 2 kids, comfortable

character hotel set in beautiful grounds with nicely tended gardens, bar and breakfast/ reception areas really

the bar was a comfortable area to relax at the end of the day

i was at the edge always with kids in the room

i also had some spa treatments, wonderful as well

spots looked a little frayed and aging, no onsite restaurant although room service was decent

excellent gym

villa ; the room was stylish, very clean and very nice toiletries from diptique; big plus for the gym; staff

lovely terrace area bar open till 2300 hrs

have preferred a buffet for breakfast and i felt like they were going to hard on the olive oil

great room and bathroom. lovely helpful staff. great value breakfast. close to the old town

wifi was weak

super lovely helpful staff from the front desk to the bar to housekeeping

no lounge, bar or restaurant but plenty around

laundry is crazyyy expensive, we ended up washing our clothes in the shower on our own

hotel was beautiful, very clean, staff very helpful, laundrymat approx 10metres away, rooftop bar a standout

search lights outside the window were quite annoying and laundry very expensive but honestly it was

pet friendly (meal & water bowls + blanket in the room), but expensive 25 for an 8 kg no

staff, facilities, breakfast, bedding, cleanliness, spacious rooms, parking, spa and rooftop pool

- very clean - pleasant - friendly staff - free and safe parking in front of the hotel

plenty of parking on site

the location has free parking and is not in the city center (why it is quiet and serene) and there is a ten

welcoming friendly hosts , beautiful room , lovely breakfast on the pretty terrace , access to free coffee, teas

great parking facilities, in the middle of a nature reserve and just a 15mn drive from central san

i also appreciated the laundry service & them holding my bags before and after check out

laundry service was a bit slow

) as huge trucks were unloading and loading huge metal containers full of laundry or smth

air conditioning not working. no availability of early breakfast with early airport departure.

very polite staff, excellent location, good breakfast, the room has all you need - a really pleasant

the main issue was with their laundry service

beautiful mezzanine bedroom on the 5th floor, to the friendliness of the staff, to the gorgeous bar area, to

the room could have been a little larger, and the sauna / spa area is quite small.

the gym was well equipped but could have smelled fresher.

great connecting rooms so kids had their own space

just opened, so they were struggling with the laundry service

late check out and hotel allowing us to leave bags and car free of charge until late afternoon

bar / room service was a bit chaotic - suspect it was slightly understaffed

the swimming pool would be better described as a large spa tub

the size of the gym.

the rooftop bar has great views and is a definite plus

magnificent building modernised to a very high standard and great breakfast. also great wifi.

the gym was small, but we made use of it

the wifi unsecured. properties of this standard should provide a secure network.

very cool rooftop bar with great views

the window we could only see the wall of the building and the laundry

think it is great that they allow pets

stylish hotel, comfortable rooms. wifi works very well

room fully serviced with mini bar and tea/coffee making facilities

location, lovely friendly staff great place for a visit to san sebastian pet friendly bar facilities were

the hotel charge for a pet is steep for

wifi didn't work with iphone

wifi was very poor

loved the fact that if you have a pet (in my case, a dog), they will wait for you with a dog bed, feeder and

good location. comfortable beds. a bath. good wifi and ac. decent breakfast

very clean fluffy white towels and perfect white clean laundry on beds

there was also no room service which is strange

the wifi didn't work in our rooms

lively bar & pichos looked very tasty

was traveling with 2 kids and had to rent 2 rooms

even before we arrived at the hotel i was able to book spa treatments and a hairdresser and the wonderful

everything except the bar service. relay perfect room, wonderful staff and super clean

the hotel accommodated our early start on one morning by providing room service breakfast

overall, one of the nicest hotel staff ever met, even though so professional, either at the bar or the

the bar and restaurant are top quality and the hotel is central to everything in san sebastian but not

i sent a white garment to the laundry and they ruined it by washing it with coloured garments

laundry was pricey but good

charge; asking for tea bags while i was brought a cup of tea prepared (also additional charge); laundry service

room service has limited options

food service is moderate but room service was excellent

would have preferred fresh coffee for the breakfast rather than from a machine and if they could add diet coke

the gym is very tiny.

breakfast is excellent! the staff is amazing!

the gym a little small and cold

breakfast was amazing!

was extra and very pricey laundry was too expensive pool cafe not open for 3 out of the 5 days we stayed even

buffet breakfast was great

we had breakfast and room service, both were great

good bar and ate in restaurant on first night

things, main thing, they advertise a pool, which is why we booked it as we have 3 kids who love swimming

no laundry services daily. limited staff at the desk for help during evenings

place to dry your laundry

classy and pet friendly hotel. the stay was pleasant and staff was helpful. free parking!

size room, comfy beds, great shower, small gym available

still great we could have our pet with us

silence, aizome, pillows, room service menu

room service for breakfast wasn’t accessible via phone so we had to order at main reception.

room service for breakfast wasn t accessible via phone so we had to order at main reception.

breakfast was the same for 4 days

breakfast was good, staff very helpful and friendly

service was hit and miss - laundry arrived late, concierge booking messed up

amazing view, exiting interior, comfort, style, everything was excellent! room service was great

room service for a cup of coffee seems extortionate

was a bit expensive in room service

i didn't get a chance to visit the gym/spa

a laundry is a 4 minute walk away

onsite good breakfast, cute gym and well sized rooms

great breakfasts every morning and the bar was very nice

breakfast was lovely

breakfast could have had a little more choice, but it is a small hotel so nothing much to complain

laundry service ridiculous expensive

laundry service was poor

excessive fees for parking, laundry, breakfast, etc

have a small gym and bigger pool with sun loungets

no gym or spa facilities

wifi could be a stronger, it's pretty basic for messaging.

wifi didn t work/ faulty through out stay.

a park outside for young kids

i do not recommend, especially for allergic and kids

i also saw the bag to which the room service lady puts the towels - it was covered with fungus too

the wifi password was not shared on the key card, and required asking staff

also the wifi was frustratingly bad, kept freezing and dropping off

wifi with good connection

good connection to wifi

wifi connection was strong and stable

the wifi worked great

location, modern decoration and delicious breakfast

we tried the hotel bar for wine and pinxtos and both were delicious

rooftop terrace could do with a little bar or coffee machine

brilliant location, class views, zero noise, the breakfast is unreal, proper good food

the laundry and linen is clean, they needed to be more attentive to minor details like dusting , no

i'd be searching for what i didn't like, but they did want to charge a lot for laundry

specifically the option to do laundry and having a large bathroom was great for us

it had everything we would need including laundry

we booked the apartment and it was perfect for us to do laundry and cool a little

laundry prices were really high but we were recommended to go to bubblebox a few blocks away

would have found it useful to have an iron in the room as laundry costs very expensive .

laundry services very expensive

there js no iron! only by payment at laundry

one of the highlights for us was that the hotel is pet-friendly

we sent clothing to the laundry and eventhough they said they would return the washed clothes the same day, they

well located in quiet area with bus stop outside, supermarket very near, laundry few yards away

laundry billud83dude06ud83dude06i had a smallish bag of laundry as had been travelling for a few

wifi was spotty

rooms are clean and they re pet friendly (they leave a nice bed in the room for your pet)

nice room, clean, comfy, good wifi

to the beaches, restaurants were close by 10-15 mins walk, friendly and helpful staff and the wifi worked well

wifi worked great

the mattresses need replacement for all 4 beds we had. the wifi doesn't reach room 402

wifi (first world problem) small room poor amenities (broken tap ware) very noisy as opposite

garage charges are high 25 per night as was laundry service

had interconnected rooms so our two young kids could have some independence

you need back hooks on doors not good free wifi

pet friendly

it allows pets at a cost

our beds were flimsy beds on wheels, almost like holiday camp beds for kids

wifi didn't work inside our room. we had to go into the hallway

they have their own bar and restaurant downstairs

has bar and restaurant

liked the restaurant which was very good plus the large terrace in front of the hotel and the bar was very jolly

the windows have no barriers so quite dangerous for kids

things, key was a bit bulky and made hard to open the door wifi connection in the rooms was not great

wifi was very poor especially in the evenings

the bar next door.

bar not open until 7, so missed out on a full evening s business from 4 bikers

breakfast or even a coffee was not available before 8am.

s modern clean comfortable with outside terraces and a good bar and dining room

great location with free parking!

very good location with good parking

lots of parking and although we missed the evening food the breakfast was good

laundry service is very good and quick

guest coin laundry

the laundry van was very loud monday morning waking us very early

we wanted a hotel with a coin laundry this did not

gym and service for pizza and sushi. we were allowed to enter our room earlier.

having a free parking as an option is also something very valuable

i asked if i could use the wifi and again was told i wasn t a guest

gym facilities need modernising long distance to walk up steep hill from old town/ beach, last

a bit hard to get to from old town, would like for the pool/gym to have longer opening hours

exeptional location,friendly staff, good breakfast

beds were a little bit firm, no ironing in room but a spotlessly clean laundry room available

also has laundry

the availability of a laundry room was unexpected and useful

wifi was available

the to/from san sebastian bus stops just outside the hotel are a real plus point as parking in san sebastian

they laughed at us when we asked if they offered some sort of laundry service

location, stunning views, quiet, comfy, clean, good brekkie, ample parking, safe in the room, fast wifi

very strict guidelines for pet owners.

bar is open during the day

the gym to be open and accessible during our stay.

this hotel also holds the record for the quickest laundry service that we have ever experienced over decades

breakfast was good but we were expecting more from a culinary standpoint particularly from an hotel

out of town and will have to drive in every time you want to tour or eat in town, but underground parking in

service, very good breakfast, very comfortable, great dinning, very convenient parking with direct access to

worth noting the pool indoors and there is really nowhere to sunbathe.

easy to find coming from the motorway .....excellent breakfast choice! good quiet room.

breakfast was very good with lots of choices in bread , fruits etc

location good did not have breakfast as early start

and the bonus was the bar within short walk that was excellent for dinner and drinks

car park, bar restaurant.

the bedroom was very spacious and the welcome and recommendations excellent. good parking

reminded me of my grandmas house ladies were so nice and prepared a enjoyable breakfast easy parking easy walk

we chose to avoid staying in the city itself to avoid parking issues and indeed we didn't regret it for a second

parking spaces available

our visit was out of season; the parking is off-street, not enclosed, and

no laundry service, if that matters to you.

we were told we had to book our daily pool time and breakfast times, yet the place was virtually empty

parking, large balcony, swimming pool, walk into town.

emplacement restaurant bar personnel

breakfast is very poor and not tasty

with food on the table and a beer from the bar we re happy

the second night we had guest above that were walking a lot (we think kids) then were walking a lot back and

within walking distance of railway station & metro i did not try food, nor drink, nor look for bar or

the second night we had guest above that were walking a lot (we think kids) then were walking a lot back and

euro for your pet which didn't state on their website, but they mentioned that in the hotel - which is fine

staff was very helpful in booking taxis, arranging for laundry, and making our stay as comfortable as possible

on this side is a nice city park and playground and another 10 minutes of walking gets you to a laundry and a

bus at door, shops, laundry nearby

non existent wifi.

really easy for us, which is very much appreciated when you’re travelling with two little kids