search lights outside the window were quite annoying and laundry very expensive but honestly it was

laundry is crazyyy expensive, we ended up washing our clothes in the shower on our own

hotel was beautiful, very clean, staff very helpful, laundrymat approx 10metres away, rooftop bar a standout

opening times on the 5th floor could open earlier, for those at the pool and relaxing , also allows those wanting

it starts with the description, how to access the parking, sent by mail, in spanish and english, very detailed

too far from beach hard beds no kettle in room terrible wifi so expensive for what it was

i called the front desk once and he said, yes, there s kids up there, i ll take care of it, but that

great room and bathroom. lovely helpful staff. great value breakfast. close to the old town

location was v good didn’t have breakfast opion

it was between bar area and bus terminal

wifi was weak

the morning, when we reach the hotel before the check in hour, we asked the counter, can we have early check in

laundry service was a bit slow

i also appreciated the laundry service & them holding my bags before and after check out

) as huge trucks were unloading and loading huge metal containers full of laundry or smth

wifi in the room not hood but strong 3 and 4 g so not a problem for us.

wifi worked sporadically and then stopped

the window we could only see the wall of the building and the laundry

please stock kitchen with dish towel, paper towels or napkins, salt, pepper

top location, perfect staff, very nice breakfast

high quality breakfast and plenty of resting areas in the lobby

location, lovely friendly staff great place for a visit to san sebastian pet friendly bar facilities were

just opened, so they were struggling with the laundry service

small gym and pool

sadly i had booked the hotel for its pool but it was not open as it s seasonal i was told

the only little thing was the gym was really small

a special hotel with beautiful roof top pool. the room with a balcony was a great place to relax

the main issue was with their laundry service

hotel in a brilliant location with fabulous restaurant/room service

beautiful modern bedroom and bathroom - restaurant and cafe on premises very good especially breakfast

the gym was well equipped but could have smelled fresher.

room service was held open beyond closing so that we can be served with delicious basque choices

hotel staff managed to locate it at the external laundry and returned it to me by post

brilliant hotel - loved the rooftop pool and friendly, helpful staff

have liked spa water to be warmer but may just be an american thing, facilities were clean and well maintained

and if you wanted to actually enjoy a swim in it, this was hard to do if there was more than 2 adults in it

pool area could be better for the price paid, but generally fine if you only want a dip.

wifi didn't work with iphone

good location. comfortable beds. a bath. good wifi and ac. decent breakfast

delighted there was a good car park. we were facilitated with an early check in.

the hotel charge for a pet is steep for

free wifi

the breakfast was delicious and the staff always ready to help

even before we arrived at the hotel i was able to book spa treatments and a hairdresser and the wonderful

limited breakfast options

the breakfast was terrific

the bar and restaurant are top quality and the hotel is central to everything in san sebastian but not

charge; asking for tea bags while i was brought a cup of tea prepared (also additional charge); laundry service

laundry was pricey but good

i sent a white garment to the laundry and they ruined it by washing it with coloured garments

it was a casino in a long-ago former life

breakfasts were up to standard, as was the room service and the restaurant

very clean fluffy white towels and perfect white clean laundry on beds

pintxos at the bar are excelent

very limited public areas. no bar .no tea or coffee in room.ni room service

great location and bar at the front

clean room, good location, good wifi, helpful staff

we ordered via room service and then were allowed wine in our room

she helped us a lot in arranging a possible early check in instead of luggage storage only as we will head to

no room service

wifi coverage and performance could be much better

wifi didn't work

a laundry is a 4 minute walk away

breakfast was great and the lady who served it extremely polite

breakfast buffet was fresh and very tasty

wifi kept dropping out every time one left the room

gym was kinda small

the rooftop bar has great views and is a definite plus

early checkin dir to ongoing car problems great bar and terrace areas

the room service meal we ordered was exceptional

location / rooftop bar / room facilities

there is a cosy little bar which is a good place to take a nightcap and in good weather a great roof garden

service was hit and miss - laundry arrived late, concierge booking messed up

could do with a pool or better gym/spa area

but room service made up for it

limited vegetarian options in hotel restaurants and room service

tables at which we were about to sit in the bar and just outside the bar, before dinner, were not clean

laundry service ridiculous expensive

laundry service was poor

excessive fees for parking, laundry, breakfast, etc

and the bar downstairs feels like at home

breakfast is also worth every penny

great breakfast, friendly and helpful staff, stylish hotel

a bit expensive. the gym is tiny.

room service coffee could have been warmer

breakfast was rich and varied with lovely service

small gym in the hotel as well that is well

wifi horrible

and staff are amazing, they have plenty of amenities like free wifi, water and umbrella

the gym is also tiny and doesn't have a lot of

staff was great; place was centrally located; breakfast was delicious!

wifi worked well

would of loved a pool

it was not clear on checking in how we could accommodate our pet in the dining room for breakfast

the hotel has a great roof terrace on level 6 which has quite a few sunloungers and a plunge pool

only issue we ran into was that the bar staff at the restaurant downstairs weren't very nice to us when we came

used the spa on the roof

comfortable property with great seafront location, amazing views and nice rooftop pool service was very friendly

the gym is tiny, as is the pool

really what i didn't like but just some thoughts to consider: cooked breakfast component - not done that well,

breakfast was the same for 4 days

breakfast was good, staff very helpful and friendly

staff, clean, well laid out, quiet area but walkable, good wifi, good spacious shower, ac, balcony room was

limited selection on the room service menu and limited times to order but that is only minor.

service from the front desk to restaurant and bar staff

easy parking facilities good breakfast

wifi a/c

location, very kind and welcoming staff, nice rooftop terrace, great breakfast

it has an amazing location in the heart of the old town with a fantastic pinxos bar downstairs

location was great! staff was friendly and helpful. the breakfast was wonderful!

gs, toast,

there is a roof top bar area to take drinks that we enjoyed

the laundry and linen is clean, they needed to be more attentive to minor details like dusting , no

specifically the option to do laundry and having a large bathroom was great for us

we booked the apartment and it was perfect for us to do laundry and cool a little

it had everything we would need including laundry

i'd be searching for what i didn't like, but they did want to charge a lot for laundry

great location. friendly helpful staff, super quick wifi

also the wifi was frustratingly bad, kept freezing and dropping off

wifi with good connection

the wifi password was not shared on the key card, and required asking staff

wifi connection was strong and stable

was extra and very pricey laundry was too expensive pool cafe not open for 3 out of the 5 days we stayed even

the bar service was

was the best hotel we have stayed in and the room service was excellent and the food was delicious

lovely clean hotel easy walk to seafront and town super large pool

modern, amazing staff, gorgeous pool, great food

everything. the style, the rooms the free access to gym and laundry

great coffee, insane laundry facilities and a 20m pool

we availed of the free laundry and dryer

clean rooms, a/c is excellent, free laundry facilities, very friendly staff and nice vibe about

the room, the gym, the laundry room, the decor, everything was amazing

similarly with the laundry

acoustic isolation of the rooms, clean, room service is good, options of continental or buffet breakfast

considering we were with the kids and many luggage this was not

wifi signal wasn t very strong.

great room service with reasonable prices

the hotel did our laundry was 10 euros a bag

we were travelling with two kids and stayed here for one night before getting a ferry from bilbao

in a beautiful garden, silent, modern rooms, liked it very much, stayed in junior suit with 2 kids, comfortable

i was at the edge always with kids in the room

in a beautiful garden, silent, modern rooms, liked it very much, stayed in junior suit with 2 kids, comfortable

wifi never worked in my room

to the beaches, restaurants were close by 10-15 mins walk, friendly and helpful staff and the wifi worked well

wifi (first world problem) small room poor amenities (broken tap ware) very noisy as opposite

remember though kids, this is donosti and this is what €99 gets you on a monday night

our kids had 103, also a great room

served as part of the room service menu was disappointing, presentation, selection, menu, ingredients, quality

running machine in the gym was out of order. not the end of the world!

very good wifi

wifi can be better. on sunday not full list of good was available (run out of some vegetables)

food offering no room service available until bar open anyway, so just from 7

bar and restaurant next to it was perfect and breakfast was

weak wifi in room.

however we did have our evening meal on arrival in the bar adjoing, and possibly part of, the hotel

free wifi also

good service in the bar

wifi could be a stronger, it's pretty basic for messaging.

i also saw the bag to which the room service lady puts the towels - it was covered with fungus too

i do not recommend, especially for allergic and kids

wifi didn t work/ faulty through out stay.

the wifi doesn t connect

would have found it useful to have an iron in the room as laundry costs very expensive .

laundry prices were really high but we were recommended to go to bubblebox a few blocks away

laundry services very expensive

there js no iron! only by payment at laundry

very pet friendly, rooms a good size and clean, lovely staff and great location

well located in quiet area with bus stop outside, supermarket very near, laundry few yards away

we sent clothing to the laundry and eventhough they said they would return the washed clothes the same day, they

laundry billud83dude06ud83dude06i had a smallish bag of laundry as had been travelling for a few

confusing messaging about parking, additional charges for parking and pet were high

wifi - could have been stronger signal, sections of the room you got a stronger signal, others know

the kids loved being so close to the

clean rooms and great food in the neighbourhood bar and restaurant downstairs

wifi not good

has bar and restaurant

out after that), and then on the last night being called down from my room as someone in the bar had not paid

garage charges are high 25 per night as was laundry service

good bar and food.

expensive. the gym was closed.

in the room of my kids, it smelled like smoke because of the restaurant in the ground floor

the gym is in a separate building, two doors up the road

no bar !

allowed early check in. room was basic but ok.

go to the bar op down the road across from the michelin place, great

and would benefit from a bit of tlc and also opening up to residents for the evening as a bar area and possibly

there’s no bar as it’s in a residential area and probably beyond walking to donastia, the area most would

place to dry your laundry

no laundry services daily. limited staff at the desk for help during evenings

the room service food was of a

staff room service

secure parking. pet friendly. welcoming staff. nice balcony.

funfair with funicular to get you from the hotel to the promenade and kids rides which were fun

specially when you are travelling with kids

no sign there was any room service

breakfast

room service time

we wanted a hotel with a coin laundry this did not

laundry service is very good and quick

guest coin laundry

the laundry van was very loud monday morning waking us very early

slightly later check out time than normal which is great for organising kids

hope to be back here again on a summer trip to take advantage of the delightful pool area

parking facility- warm friendly welcome bianca was extremely helpful and went over and above in

the breakfast is cooked fresh and is lovely, served on the terrace overlooking the pool - delightful

little hotel with on site secure parking

the swimming pool was a great addition

actual laundry on site

that kids were not allowed even with supervision the go to the gym or spa

lovely roof-top pool, great design and interiors, great gym

beyond the silence, the hotel has an exceptional gym if you don t feel like working out, just go take a

eco friendly, beautiful area, quiet, great food, beautiful yoga studio and gym

also has laundry

the availability of a laundry room was unexpected and useful

beds were a little bit firm, no ironing in room but a spotlessly clean laundry room available

helpfulness so near by bus to city centre yet in the peaceful countryside with fab views and free parking

wifi was good

parking was free, price was acceptable. wifi strong enough.

ample parking

friendly and efficient staff, free breakfast, quiet location, clean, comfortable room, free parking

parking on site

hotel in san sebastian, helpful hosts that provided all the details in advanced, large parking lot

no laundry, asked about toothbrush and needed to go to reception for it (i don t mind walking

could not sleep at all so uncomfortable and laundry truck arrived at 5am people turning up late also noisy

rooms we’re great, staff friendly and helpful, breakfast lovely

useful facilities with gym and pool

we had 2 connected rooms, ideal with kids. the rooms are comfortable, nice beds and good shower.

they laughed at us when we asked if they offered some sort of laundry service

the pool was freezing! and some parts of the resort look a little worn. the gym wasn t great.

the gym to be open and accessible during our stay.

wifi in my room, which was a bit disappointing as it is supposed to be a four star hotel

this hotel is well out of town, we should have been advised that only basic bar food was

spot to retreat to outside of the city, wonderful breakfast and very helpful staff, and a lovely room

peaceful, friendly, comfortable, great value, secure parking, superb setting

welcoming friendly hosts , beautiful room , lovely breakfast on the pretty terrace , access to free coffee, teas

- very clean - pleasant - friendly staff - free and safe parking in front of the hotel

breakfast is abundant and delicious, and yolanda made sure we had our fill and then some every

swimming pool was not so clean

scenery, nice pool area, room was grand, breakfast was good if a little pricey but you get a bottle of the house

not far from san sebastian, we drove up to the loiola train station, the last entry point where parking is free

on-site parking lot was also good

free parking, friendly stuff, clean.

very nice host, quiet location, comfortable beds, good wifi, short distance from san sebastian

would have been nice having a little kitchenette in there with a little fridge and kettle but it wasn t a

a perfect stop with safe, private parking in the quiet countryside after disembarking from the ferry in santander

just down the road is a great restaurant and even a mini-golf

great alternative to trying to find a place with parking in the heart of san sebastian

this hotel also holds the record for the quickest laundry service that we have ever experienced over decades

breakfast was the best i ve ever had

the room service hamburger was delicious as were the little extra touches you d expect from this

everything, restaurants service was excellent specially at breakfast

breakfast was good but we were expecting more from a culinary standpoint particularly from an hotel

wifi good, parking free, cleanliness

location and a big parking lot

it is pet friendly and they welcome dogs everywhere in the facilities

it has a private parking so there is no problem to park your car

good location, with parking

to converse with him, he told us all about the festivals in san sabastion there was a lovely bar downstairs,

have no air conditioning in this summer heat, no refrigerator, no kettle around entire hotel, and wifi signals

the bar next door.

things, key was a bit bulky and made hard to open the door wifi connection in the rooms was not great

wifi signal in my room was extremely weak, but was fine in the comfortable lobby area

booked one room but made a mistake and didn t indicate that we are two adults and two kids

very good location with good parking

extensive breakfast buffet

lots of parking and although we missed the evening food the breakfast was good

after driving for 9 hours i needed a beer and she kindly open the bar which was closed just to serve me

no laundry service, if that matters to you.

had not gotten things sorted out re wifi,parking,restaurant

parking, large balcony, swimming pool, walk into town.

it didn't have an outdoor pool area with sunbeds - there is an indoor pool, but i think you had to pay extra to

breakfast was amazing, and the spa, and the hotel team were great

parking at the house

the bedroom was very spacious and the welcome and recommendations excellent. good parking

we chose to avoid staying in the city itself to avoid parking issues and indeed we didn't regret it for a second

parking spaces available

location, room, staff, tv, parking, shower,

staff are so friendly and the food and bar area are a welcome relief after a long drive

nice room and good choice for breakfast.

and the bonus was the bar within short walk that was excellent for dinner and drinks

the bar was well stocked

car park, bar restaurant.

if u are doing the camino then hand wash or find a laundry place. cant make a cuppa

and hadn t been cleaned , pubic hair in the bathroom all over and the hotel advertised having wifi it didn

the room service is quite expensive

reading materials, different styled chairs to several quaint children s plays areas that small kids would

and hadn t been cleaned , pubic hair in the bathroom all over and the hotel advertised having wifi it didn