bent over backwards to extend a late check out

no pool on site but where you have to go it awesome!

the breakfast used to be much better and there s no longer room service also the restaurant opens at 5 only until 10

the worst wifi and internet access ever met.

newly renovated rooms, nice lobby, breakfast is fine.

clean, comfortable , close to event , great breakfast and late check out time

hotel, pretty modern, nice, clean room, lobby, elevators, breakfast room

pool area was very clean

,.pretty much everything. loved the gym there, great facilities, breakfast was nice too.

everything!!! from service to breakfast to location

the bed and pillows are very confotable!, also they allow us to do a late check out, very kind!

the pancake machine was broken, and our kids had to be on a different floor

clean and useable gym

bonus, it's attached to joes american bar and grill, which has a great gluten free menu

we stayed here because of a power outage and my kids thought we were on vacation

open to late check

they have a pool and excise facility and where you con do laundry it's got all the things a person needs when go on a trip is one place with everything

friendly and whenever i needed something (plates for the kitchen, toothpaste, quarters for the laundry machine, etc

that the laundry is gross and holds water and loud!!

nice and clean modern studio with a simple kitchen

very nice hotel and the workers are nice and allow a late check out

great the breakfast was good roomservice was great but by far the best part of this stay was the late check out i was allowed- fantastic i stay here often but for see some reason all my points

the staff was friendly and helpful and accommodated a late check out

channels were not available, the air unit in our room was insanely loud, and after i verified my late check out twice, we were still called and had multiple employees come to the door and had our

favorite thing about this hotel is the gym

we had an early check in and late check out without any problems

it was clean and friendly staff. also allowed me to have a late check out due to my late flight.

not being aware that i had late check out and opening my door with their own key before i had a chance to answer the door

proximity to the gym and having 24 hour access was great for me

one i use one of the 2 beds and find a kids sock

staff was very accommodating and generous with a late check out

my key card didn't work on the gym door twice

very tired hotel requiring a lot of updating. no bar for a relaxing cold beer.

the room was perfect for our needs; we have yet to use the pool or fitness area as there never seems to be enough

kids in hallways bags of trash outside rooms

she was able to get me early check-in and late check out, which was a big help

plus it had a kitchen area so it was like renting a small efficiency apartment

good location for uber trips into salem nice to have a suite and kitchen

staff cleaning and kitchen staff goes out of their way to engage with friendly comments

down a little , dirty walls & some things were also dirty in the kitchen

the staff was really friendly, and they gave us a late check out

breakfast was ok, but the place was swarming with school kids this morning

parents were not looking after their kids

my kids loved the pool and spend more time there than doing anything else

breakfast was very good as it had something for us adults and a variety for the kids

let us get a late check out due to needing to get some work done using the internet

good size rooms and indoor pool with great staff

i guess the pool was kind of cold

no heat in pool

only thing i didnt love , was the pool wasnt heated and the room it was in wasn't heated

clean and modern. nice bed. cookies. late check out.

gym is closed

they had a bagel bar with coffee in the lobby every morning, as well as in room coffee makers

not notified pool would be closed.

room and pool was fantastic

slippers late check out location comfort of beds

we like the location, free parking, easy check in and out and the suites are awesome.

pet friendly and free parking a plus

a nice warm pool with pool toys for the kids, amazing restaurant, and they had a lot of personal touches like

i really like it: trendy and nice lounge area with a great vibe, super friendly staff, a nice gym, convenient location, many restaurants options nearby

helped me with early check in when i asked and even signed me to a late check out without me asking due to my shuttle to the airport time

being able to schedule a late check out was a plus for my husband after dropping me off at the airport very early in the

hidden gem. great shuttle service and customer service.

also, i like the attitude of the people at the front desk and the shuttle bus

didn’t eat breakfast

were very accomadating when we ask for a late check out

they were able to do late check out

3 am after traveling all day and when i finally approached the desk, the women offered me a late check out (2 pm) at no charge

there was also hot chocolate and cookies in reception + coffee, tea and water

also, there’s no late check out, anything beyond a half hr, they charge you for

issue unexpectedly no questions asked no explanation needed they free of charge offered us a late check out all the way until 2:00 and weren't banging on the door and being rude at 1:59 like

absolutely everything! breakfast was outstanding

breakfast had lots of options

we did not have breakfast.

their breakfast was top of the line with multiple buffet style options

cleanliness and customer service and location. nice early check in with late check out is great.

woke in the middle of the night by emergency alarm and other guests. screaming kids.

new and clean, nice pool for the kids

of the city, to self park if preferred, travel using train lines within walking distance, indoor pool is located on the second floor and gym as well for privacy, restaurant inside

pool is so chic

late check out was huge for us since we didn't get in until midnight

friendly staff shuttle to airport, and convenient

no shuttle service to ship port.

i also used the gym and laundry services which were very convenient

it's not the hotel problem. i wish we are able to have breakfast.

safe location, everything you need i could not recommend the staff enough, very accomodating to late check out, always greeted by staff everywhere in hotel 5 stars

beds and pillows were exceptional, game room and gym were great

clean and comfortable. staff were nice, and great facilities. nice gym, game room, and laundry.

was clean and well organised and really comfortable and the staff were helpful and there was a gym and a gaming room

also a cleaning rag was left on the bar table after house keeping service

the late check out time and proximity to groceries/pharmacy/hospital/coffee was perfect for my family

breakfast was good. cute vibes down in the bar area

complimentary shuttle service throughout cambridge was an awesome perk - we hopped it to and from harvard

it's in a busy place and no where around to walk to - but not a problem thanks to the shuttles!

staff was friendly and free shuttle service made life easier

free parking and late check out

perfect spot for a family, hotel has a game room and pool that is outstanding.

there is now a shuttle that will take yo to nearby locations including the casino

the pool didn't open early enough for my kids!

the wonderful pool, kind staff, wonderful breakfast for my children and i.

big rooms, spotless clean, very nice and quite, great services and of course the advantage of a late check out

convenient to airport. big rooms. good gym. let me have late check out.

location to the airport, beauty of the property, on site bar and restaurant.

hotel with all facilities necessary including a self-service laundry

early check in really helped us out

they gave me a complimentary late check out

they let us have a late check out and that was super appreciated after our long trip as we got to sleep in

pool

nsidering the price)

i arrived at checking the fire alarm was blaring and fire department did turn it off (kids had gotten in via the pool)but then i think the hvac system was affected so the hallway to my

they were nice about late check out

protocols prevented any kind of room service

i didn't realize it was an olympic pool in a gym

beautiful rooms, outdoor spaces, restaurants, spa & indoor pool

i know that the reception told me where to refill water but i only remember in the gym