the staff was really friendly, and they gave us a late check out

we didn't like the speed of the wifi

parents were not looking after their kids

the breakfast was pretty good. free parking definitely good . the staff were phenomenal.

big suite/room - staff even added a roll out bed sumptuous breakfast, free parking

not being aware that i had late check out and opening my door with their own key before i had a chance to answer the door

it was clean and friendly staff. also allowed me to have a late check out due to my late flight.

we had an early check in and late check out without any problems

no indoor pool

the breakfast was excellent. appreciated the laundry facilities.

helped me with early check in when i asked and even signed me to a late check out without me asking due to my shuttle to the airport time

being able to schedule a late check out was a plus for my husband after dropping me off at the airport very early in the

would be nice if the shuttle bus could take you to the train station (obviously with a schedule), not only to the

helped me with early check in when i asked and even signed me to a late check out without me asking due to my

very clean and comfortable. well equipped gym. close to the airport.

there was also hot chocolate and cookies in reception + coffee, tea and water

also, there’s no late check out, anything beyond a half hr, they charge you for

continental breakfast, late check out...

were very accomadating when we ask for a late check out

communication between checking in staff we arrived on wednesday asked about late check out that could be arranged for friday due to having a later flight asked if there was a

issue unexpectedly no questions asked no explanation needed they free of charge offered us a late check out all the way until 2:00 and weren't banging on the door and being rude at 1:59 like

the free parking and free breakfast made our stay affordable

the kids loved the pool and the hotel overall was very clean with extremely friendly

breakfast had lots of options

nice modern hotel with 24 hour gym amenities.

bent over backwards to extend a late check out

a guest laundry room

no gym in the hotel but they let you use bsc facility just 5 minutes walk

there was no room service, when we returned from our outing the room was not cleaned and we needed to ask again

the staff was very nice. i enjoyed the high end gym and the shuttle to the market place.

late check out was huge for us since we didn't get in until midnight

i liked that the hotel had a free of charge laundry.

the breakfast was ok

the staff was so nice well informed. the shuttle service was excellent

was a lovely modern property, fantastic shower, great breakfast and every single staff member we encountered was just lovely

big rooms, spotless clean, very nice and quite, great services and of course the advantage of a late check out

convenient to airport. big rooms. good gym. let me have late check out.

excellent staff, very clean, great gym and nice pool. good and regular airport transfers

just needed a place to stay near the airport, but really found the amenities to be awesome - the bar and restaurant was well staffed and really fun, loved the gym and little pool and my room was

from overseas we we're a bit disappointed that the bar and restaurant didn't open til 5

staff was very accommodating and generous with a late check out

no laundry bag

on the website it said there was a bar and restaurant but when we got there it was on the other side of the parking lot which was too

the restaurant and bar onsite was unfortunately closed

pool was murky and there was clumps of hair around the outside of pool

they gave me a complimentary late check out

they let us have a late check out and that was super appreciated after our long trip as we got to sleep in

the convenience of the bar in the hotel.

coffee maker in our room was on the fritz, but not a problem since there was a free coffee bar in the lobby

the restaurant and bar and key for relaxing and having dinner the night before a flight

she was able to get me early check-in and late check out, which was a big help

good location for uber trips into salem nice to have a suite and kitchen

kitchen

the suite was great for family's. great breakfast and comfortable beds.

breakfast was very good with friendly staff in the kitchen

cleanliness and customer service and location. nice early check in with late check out is great.

new and clean, nice pool for the kids

the hotels sits opposite a retail park with a bowling facility which is nice however no kids after 7pm

travel using train lines within walking distance, indoor pool is located on the second floor and gym as well for privacy, restaurant inside

lobby bar is so noisy that i could not hear the young lady who was checking us in

free parking and late check out

there was cooler but that was in the gym and not allowed to go there

lifeguard required just to play basketball since it is in the same room as the pool.

the wonderful pool, kind staff, wonderful breakfast for my children and i.

the safety bar in the bathroom was detached on one side and was constantly dripping dirt from there

clean, comfortable , close to event , great breakfast and late check out time

breakfast was great, could have bacon sometime.

the breakfast was awesome, i will definitely stay again on my next trip

the bar was open friday night and the bartender was amazing

we didn’t use the pool or gym but they were added bonuses

we always stay here when getting a late flight to uk

the staff gave us early check in and late check out

they were very kind and gave us a 2 pm courtesy late check out since we had a late flight

the fellows at the check-in were kind and efficient at getting me booked for a late check out (with a day rate), and then getting me booked for additional nights when my entire

the pool and gym facilities as well as the different options for breakfast

pleasant staff; accommodated early check in and late check out when flight was changed; great tv channel

we were also able to get free early check in and late check out

receiving late check out is the best

requests were made for a refrigerator

r insulin), roll away beds, late check out

the bed and pillows are very confotable!, also they allow us to do a late check out, very kind!

room keys didn't work either day we were there, we had 3 small kids with us and this was very inconvenient

good gym, modern property, connected to an excellent restaurant bar.

bonus, it's attached to joes american bar and grill, which has a great gluten free menu

clean and useable gym

safe location, everything you need i could not recommend the staff enough, very accomodating to late check out, always greeted by staff everywhere in hotel 5 stars

also a cleaning rag was left on the bar table after house keeping service

was clean and well organised and really comfortable and the staff were helpful and there was a gym and a gaming room

they have housekeeping every days the place is well secured, laundry facility and a gym.

very clean accommodations and great gym

easy check in late check out super comfortable great location polite staff

they do not have an on-site gym, you have to pay for a workout at a nearby gym

every sports bar around the area packed after a game

the gym was small and needs some updates

my bf and i really enjoyed having a cocktail or two in the bar off the lobby before going back to our room- it had a fun but classy vibe

very accommodating with late check out till 2pm

comfortable beds, attached bathroom with shower and basic amenities like coffee maker and good wifi

also, the wifi code we were given didn't work, i didn't mind too much because i have unlimited data, but

room service 24/7 is important too

staff - even the laundry team offered help

early check in and late check out were so very appreciated. the staff took great care of us.

good selection of food at restaurants close to a mall if you like shopping late check out to allow enough time to pack and eat before traveling home

late check out procedures, 3am fire alarm going off in neighboring room, extremely loud rumble from

were extra comfy, the kids loved the view from this he room and the chocolate chip cookies available in the foyer

limited breakfast options especially for kids. no waffles or panckes

very nice staff who easily arranged for a late check out for us

we used the gym a couple of times which was also excellent

shared space, such as restaurant, gym and transit lounge were great

we like the gym and the front desk staff, who are always pleasant and knowledgeable

modern and contemporary design, good bar and breakfast place

if needed a late check out would cost 60

luggage facilities and late check out

i liked the free late afternoon leomanade in the lobby

i enjoyed the food at the bar and restaurant

location, slow wifi want you to pay for premium, some maintainance issue seem neglected like only one lift dont

we would have had to pay for a late check out and the hotel was quite expensive anyway.

staff was wonderful and location was great.very accommodating with late check out

requested a late check out and they accommodated us

hotel needs improving in terms of late check out, if people are running a marathon they shoul be more flexible and not just offer for

bed was amazing and late check out was an excellent amenity!

did their best to get us in our room early as requested ( 1/2 hr) and offered a late check out of 2pm that was (+) also requested late check out and i was accommodated (+)front desk let me check in early and have a late check out (+) looked after us and allowed late check out

the gym was tiny and small

well the gym could have been a little bit bigger

the gym was terrible

i would have loved to have stayed in the bar area for a nightcap but not with the loud music and teenage atmosphere

i was very happy at the late check out time of noon to maximize our time

feeling well arriving back at the hotel and the staff took care to assure we were allowed a very late check out to accommodate us

in after saying we had just gotten married they told us they would deliver champagne to our room later that day

we were able to get early check in and late check out

accomodate my request of late check out (just 2hours beyond normal checkout time)

location complementary water and late check out comfy bed

even gave a complimentary late check out

big and comfortable room, gym available

the bar was closed

perfect downtown location, friendly staff, large, clean rooms, good gym

the bikes were an amazing perk. also early check in and late check out was amazing.

fresh hydrangeas, they catered to our every need from maps, reservations, a highlighter, pens, room service, robes gave is great recommendations and went above and beyond we were literally

bar and food superb

no room service after 9:30 pm

good wifi

first up, i got a free upgrade on arrival i requested for late check out and i got it

room service was fast

food at the hotel is excellent and the spa services are great

we ordered room service for breakfast almost every morning

beautifully decorated for the festive season and the bar area was inviting, with a real vibe about it

the late check out was a nice option so that we were able to go out to brunch the next day

beds too soft. bar closes early.

the hotel's restaurant and rooftop bar were very cool

gym was above average but not well maintained

they often send them the wrong booking information and we ended up in a room with a view of a gym facility and construction site

friendly front of house staff. very helpful. great location to explore boston. late check out.

we were given an early check in and nicer room for our anniversary

out it was the same person who was talking to me online nice touch she got me early check in and late check out for free for my anniversary she also upgraded my room to a corner room the bed was

room was a little small and don t like an upcharge for a late check out at 1 pm

late check out policy is terrible, especially for boston marathon runners

the late check out option and the close proximity to work and a nature reserve walk

woke up too early because the wall is too thin i can hear the kids running around their room

the hotel staff 100/10 *claps* also let me late check out which was great for me

the staff went above and beyond for us, allowed us an early check in and late check out no problem, offered us free drink vouchers for the bar upon check in and the rooms

got three different versions when i asked for a late check out, there was no room service and no spa facilities when i tried to

free early check in, late check out, comfortable beds, free giddies in the

late check out