cleanliness and customer service and location. nice early check in with late check out is great.

the decor, the staff, the room, the gym, the pool, the cleanliness, the location

lobby bar is so noisy that i could not hear the young lady who was checking us in

and the wifi was great for work

it was a short stay, both the kids would have rather just stayed there all weekend

free parking and late check out

the wonderful pool, kind staff, wonderful breakfast for my children and i.

there was cooler but that was in the gym and not allowed to go there

pool and all other facilities from the photos (exept gym) were closed during our stay in september 2022 (they‘re open just a few hours on several days

the accommodations, breakfast, and gym.

safe location, everything you need i could not recommend the staff enough, very accomodating to late check out, always greeted by staff everywhere in hotel 5 stars

they have housekeeping every days the place is well secured, laundry facility and a gym.

parking should be free. expensive bar and restaurant. no draft beer.

a big plus for the free diy laundry service

very clean accommodations and great gym

good selection of food at restaurants close to a mall if you like shopping late check out to allow enough time to pack and eat before traveling home

late check out procedures, 3am fire alarm going off in neighboring room, extremely loud rumble from

early check in and late check out were so very appreciated. the staff took great care of us.

wish there had been a hot tub in pool area. also pool temp very chilly

breakfast was expensive parking $47 a day unless you get a

they were nice about late check out

bottle of water in the room upon arrival no room service no fitness

great gym and breakfast

i know that the reception told me where to refill water but i only remember in the gym

beautiful rooms, outdoor spaces, restaurants, spa & indoor pool

did their best to get us in our room early as requested ( 1/2 hr) and offered a late check out of 2pm that was (+) also requested late check out and i was accommodated (+)front desk let me check in early and have a late check out (+) looked after us and allowed late check out

good price but with that comes partying kids in the rooms

with crib they give us the most noisy room ever the were partying so if you are a couple with kids just find something else is a crowded place, nice for

the entire lobby is a bar and quite the social scene on the weekends

good location. good front desk. nice gym. comfy rooms

the bikes were an amazing perk. also early check in and late check out was amazing.

gym is a bit too small

everything was on good level except the laundry

at breakfast - we didn't get a chance to try it for dinner but it smelt delicious and the bar service was great

we were told room service was available until 0930pm but no menu as it was only available from tv

very accommodating with late check out till 2pm

also, the wifi code we were given didn't work, i didn't mind too much because i have unlimited data, but

entered our room: no wifi, 1 robe inspite booking being for two and the blind pull literally fell down- felt like who

easy, i used my walking maps, and it brought me on the other side of td garden, there is a boxing gym, named boxer

gym was minimal.

easy check in late check out super comfortable great location polite staff

comfortable beds and little special touches like a dim focus light next to each bed and a foot bar in the shower for shaving your legs

then in the morning they had breakfast at the bar downstairs and the coffee was delicious

fast & early check in, location to td garden

the gym was closed and it was not mentioned when i booked.

staff was wonderful and location was great.very accommodating with late check out

bed was amazing and late check out was an excellent amenity!

hotel needs improving in terms of late check out, if people are running a marathon they shoul be more flexible and not just offer for

requested a late check out and they accommodated us

we would have had to pay for a late check out and the hotel was quite expensive anyway.

late check out was huge for us since we didn't get in until midnight

and the airport shuttle was a huge plus

the rooms, gym and everywhere was super clean. they offer free coffee all day.

i also used the gym and laundry services which were very convenient

room, location, shuttle, peice, stafff.

very comfortable big bed,smart tv, early check in and late check out.

i found it complicated to get around on the gym floor

very comfortable bed, great small gym with all the essentials and a great view

there was a reasonably stocked gym

a lot of kids changing the room during our 4 nights stay

friendly front of house staff. very helpful. great location to explore boston. late check out.

we were given an early check in and nicer room for our anniversary

they accommodated my late check out

i tried to get a late check out due to the timing of my flight and the amount i was being charged was ridiculous to

late check out and my room to have a working tub

room service is quite expensive

and the gym was immaculate and the best hotel gym i've ever had the pleasure to use

we were also able to get free early check in and late check out

pleasant staff; accommodated early check in and late check out when flight was changed; great tv channel

staff went way above and beyond to accommodate both an early check in and a late check out

receiving late check out is the best

requests were made for a refrigerator

very nice staff who easily arranged for a late check out for us

modern and contemporary design, good bar and breakfast place

gym

it was clean and they had a nice gym

the boston public market is right across the street and is great for any meal or a drink at the bar inside or out on nice days

issue unexpectedly no questions asked no explanation needed they free of charge offered us a late check out all the way until 2:00 and weren't banging on the door and being rude at 1:59 like

their breakfast was top of the line with multiple buffet style options

the kids loved the pool and the hotel overall was very clean with extremely friendly

the staff was exceptional. extra kuddos to kelsie. breakfast was always ready and plentiful.

the pool had kids screaming really loud and did not let us in the pool

luggage facilities and late check out

i liked the free late afternoon leomanade in the lobby

if needed a late check out would cost 60

ice machine

they even had a game section on the bookshelves for kids and families

the late check out time and proximity to groceries/pharmacy/hospital/coffee was perfect for my family

desk staffs and shuttle driver, bartenders are very nice, courtesy

breakfast was good. cute vibes down in the bar area

rooms are old, they smell like stale cigarettes, and the gym is poorly equipped

shuttle should be available additional hours

we also received a complimentary late check out

lunch in the bar was great service and nice food

in early- great location and view of park- friendly staff- great burger and chocolate cake from room

ordered creme brulee from room service

used room service for a light meal after our night at a show and the food was delivered promptly,

location complementary water and late check out comfy bed

even gave a complimentary late check out

very nice gym to relax and a awesome chimney in the

there is no room service

no place to hang towels to dry, but we also don't like to ask for more towels everyday (increases laundry and wasteful) (+)location laundry (-) no laundry service (-) staff occupied elevator with laundry bins while guests left to wait for elevator to return

great value, small but cosy, late check out

free breakfast

no laundry bag was provided

small standard rooms but all with fridge, very comfy bed, and nice simple breakfast

great location, flexible check in and laundry service.

thank you soooo much for everything and the easy handling of our late check out request

i was asking late check out if possible - my flight was at 7

stayed over new year's eve and the hotel had a late check out the following day which was a bonus

the on site restaurant was amazing for late night bite to eat and breakfast

breakfast was in a sun-filled room and was delicious

the hotel staff 100/10 *claps* also let me late check out which was great for me

the staff went above and beyond for us, allowed us an early check in and late check out no problem, offered us free drink vouchers for the bar upon check in and the rooms

late check out

got three different versions when i asked for a late check out, there was no room service and no spa facilities when i tried to

free early check in, late check out, comfortable beds, free giddies in the

for late check out went well

advertise late checkout on weekends but they don't actually have late check out, no fitted sheet on bed, and

excellent location! asked for the late check out and i was promptly attended!

very comfortable bed, late check out

location is fantastic being able to walk to all the shops also, they were able to provide a late check out

accomodate my request of late check out (just 2hours beyond normal checkout time)

in after saying we had just gotten married they told us they would deliver champagne to our room later that day

late check out! nice security feature in elevators, must flash key to access floors.

feeling well arriving back at the hotel and the staff took care to assure we were allowed a very late check out to accommodate us

we were able to get early check in and late check out

first up, i got a free upgrade on arrival i requested for late check out and i got it

if there was a recommendation it would be to expand the room service menu to include child friendly meals as very small menu

superb friendly staff and the bar at night is gorgeous

the room was well appointed and the restaurants and spa were superb

the bar was a bit too old fashioned

when asked for late check out, i had no problem

ich i would have been happy to pay for) or some other solution to enable

comfy bed, great location, and the availability of a late check out

he was friendly and efficient and agreed to give us an early check-in and a late check out which worked well with our travel plans

would have appreciated a late check out option

appreciated the late check out option as well as a coupon to use towards onsite parking and restaurant charges

everything was great, just the wifi was slow. but it's good enough.

i only wish there were a towel bar - otherwise perfect

great bar downstairs with enough food choices to make it perfect

were requested for immediately going out of the building, it was really scary time with the kids, till the receptionist came out saying now you can go back to your room it was false alarm

requested early check in on day of arrival and late check out on the day we were leaving and this was arranged without any fuss or extra cost

late check out

asked for late check out so we could sleep in and the maid staff were very loud in the hallways and banging

our room has very large which was great with two teenage kids

loved the amenities. the kids played in the pool and had a lot of fun.

very clean and comfortable, staff was very accommodating with early check in and late check out

the most conerning thing was that i was granted a late check out, which i appreciate, but when i had been out and returned to my room to get ready

password so it s ridiculously dead slow) no late check out

staff was very friendly and hotel is centrally located. fenway park is 15min walk. wifi is free

pool is for kids only