late check out was huge for us since we didn't get in until midnight

very clean, complimentary breakfast was good and staff was very friendly

gym was closed and that was disappointing

free laundry great for long travellers

the self serve laundry facilities were a huge bonus and came in very handy

issue unexpectedly no questions asked no explanation needed they free of charge offered us a late check out all the way until 2:00 and weren't banging on the door and being rude at 1:59 like

the pool had kids screaming really loud and did not let us in the pool

the kids loved the pool and the hotel overall was very clean with extremely friendly

we did not have breakfast.

its covid so we had breakfast in bags. the food was ok and it was enough.

they gave me a complimentary late check out

they let us have a late check out and that was super appreciated after our long trip as we got to sleep in

very friendly staff. easy check in. 24 hour shuttle. pool was nice.

pool was great for kids during layover.

courtyard and pool also vegetarian options for dinner was a bonus!

big rooms, spotless clean, very nice and quite, great services and of course the advantage of a late check out

convenient to airport. big rooms. good gym. let me have late check out.

plenty of parking spaces, clean rooms and blankets, access to the pool and gym.

there is a well equipped gym and an indoor heated pool

happened both times i went to use the laundry facilities so it was a minor

the staff gave us early check in and late check out

they were very kind and gave us a 2 pm courtesy late check out since we had a late flight

we always stay here when getting a late flight to uk

the fellows at the check-in were kind and efficient at getting me booked for a late check out (with a day rate), and then getting me booked for additional nights when my entire

was confusing in the airport, not enough help, signs or information about the hotel and shuttle

requests were made for a refrigerator

staff went way above and beyond to accommodate both an early check in and a late check out

pleasant staff; accommodated early check in and late check out when flight was changed; great tv channel

r insulin), roll away beds, late check out

we were also able to get free early check in and late check out

cleanliness and customer service and location. nice early check in with late check out is great.

the gym was outstanding

lobby bar is so noisy that i could not hear the young lady who was checking us in

new and clean, nice pool for the kids

cleanliness and customer service and location. nice early check in with late check out is great.

easy check in late check out super comfortable great location polite staff

the gym was alittle small not all equipment worked

then in the morning they had breakfast at the bar downstairs and the coffee was delicious

they do not have an on-site gym, you have to pay for a workout at a nearby gym

conveniently located to easily the best bar, porters bar & grill

very nice staff who easily arranged for a late check out for us

two toddlers and they did everything they could to make us comfortable and get us a prioritized early check in

ev charging in garage next door

modern and contemporary design, good bar and breakfast place

we had a nightcap in the bar and the bartender was so busy

very accommodating with late check out till 2pm

the room fee included a $20 voucher for the hotel restaurant / room service, which was not transparent until check in

very friendly staff, comfortable room and early check in.

bar closes at 11:00 pm not great if you are attending a hockey or basketball game

we asked for an early check in and within about an hour of us getting there 930 am the room was ready

if needed a late check out would cost 60

luggage facilities and late check out

i liked the free late afternoon leomanade in the lobby

dangerous for kids

enjoyed the new gym equipment even though the gym is small

also, there’s no late check out, anything beyond a half hr, they charge you for

there was also hot chocolate and cookies in reception + coffee, tea and water

they were able to do late check out

communication between checking in staff we arrived on wednesday asked about late check out that could be arranged for friday due to having a later flight asked if there was a

continental breakfast, late check out...

free parking and late check out

lifeguard required just to play basketball since it is in the same room as the pool.

the amenities were nice including the breakfast too

the pool didn't open early enough for my kids!

there was cooler but that was in the gym and not allowed to go there

accomodate my request of late check out (just 2hours beyond normal checkout time)

in after saying we had just gotten married they told us they would deliver champagne to our room later that day

i was very happy at the late check out time of noon to maximize our time

late check out! nice security feature in elevators, must flash key to access floors.

feeling well arriving back at the hotel and the staff took care to assure we were allowed a very late check out to accommodate us

location complementary water and late check out comfy bed

even gave a complimentary late check out

perfect downtown location, friendly staff, large, clean rooms, good gym

gym was very good

no room service

first up, i got a free upgrade on arrival i requested for late check out and i got it

superb friendly staff and the bar at night is gorgeous

our room was beautiful, and had enough space that me and my 3 kids felt like we had room to move and open our bags

just need full facilities to open and a spa would be amazing!

elegant clean rooms. room service breakfast was very good. i will definitely stay here again.

requested a late check out and they accommodated us

hotel needs improving in terms of late check out, if people are running a marathon they shoul be more flexible and not just offer for

staff was wonderful and location was great.very accommodating with late check out

we would have had to pay for a late check out and the hotel was quite expensive anyway.

bed was amazing and late check out was an excellent amenity!

late check out procedures, 3am fire alarm going off in neighboring room, extremely loud rumble from

early check in and late check out were so very appreciated. the staff took great care of us.

good selection of food at restaurants close to a mall if you like shopping late check out to allow enough time to pack and eat before traveling home

i loved the 24 hour gym. i loved the pool. i loved the location. i loved the staff

only had one elevator working and that was a pain to have to travel with kids to and from the 8th floor because it was so busy there elevators were in high demand

did their best to get us in our room early as requested ( 1/2 hr) and offered a late check out of 2pm that was (+) also requested late check out and i was accommodated (+)front desk let me check in early and have a late check out (+) looked after us and allowed late check out

i would have loved to have stayed in the bar area for a nightcap but not with the loud music and teenage atmosphere

with crib they give us the most noisy room ever the were partying so if you are a couple with kids just find something else is a crowded place, nice for

key sign out to receive cleaning and more towels, room service didn t bring towels nor clean the room

with crib they give us the most noisy room ever the were partying so if you are a couple with kids just find something else is a crowded place, nice for

the late check out was a nice option so that we were able to go out to brunch the next day

very busy lobby with rooftop bar traffic

wish there could have been room service after 11:00pm! and i wish i could have stayed longer.

was right next to the gym

during the covid all the amenities where close, no restaurant no room service, no clean the room etc etc

late check out policy is terrible, especially for boston marathon runners

the late check out option and the close proximity to work and a nature reserve walk

room was a little small and don t like an upcharge for a late check out at 1 pm

out it was the same person who was talking to me online nice touch she got me early check in and late check out for free for my anniversary she also upgraded my room to a corner room the bed was

room service robot wasn t working

the bikes were an amazing perk. also early check in and late check out was amazing.

good wifi

in room service can be ordered from the tv which is a great idea except that the options are limited

the gym isn't very equipped with any thing for a real workout

gym was small, dark and lacked equipment

being able to schedule a late check out was a plus for my husband after dropping me off at the airport very early in the

helped me with early check in when i asked and even signed me to a late check out without me asking due to my shuttle to the airport time

very clean and comfortable. well equipped gym. close to the airport.

didn't like not having to get a separate key for gym

good staff, good breakfast

free early check in, late check out, comfortable beds, free giddies in the

got three different versions when i asked for a late check out, there was no room service and no spa facilities when i tried to

the hotel staff 100/10 *claps* also let me late check out which was great for me

late check out

the staff went above and beyond for us, allowed us an early check in and late check out no problem, offered us free drink vouchers for the bar upon check in and the rooms

friendly front of house staff. very helpful. great location to explore boston. late check out.

we were given an early check in and nicer room for our anniversary

staff also was able to accommodate our request for early check in and late check out

i got bumped from my flight to paris very late at night

starbucks was just off the lobby, that had a great restaurant on site and a nice gym

the pool was great

gym and swimming pool were very nice

view was great and we got late check out so we didn't have to rush

the staff were attentive, sent an engineer who fixed the problem and even enabled me to have a late check out

is convenient, offered a discount for valet, efficient check in & out, late check out, delicious breakfast, lots of towels in

gave late check out after marathon which was appreciated

they accommodated both an early check in and late check out

we also received a complimentary late check out

staff, gym (peleton bike!), breakfast, and happy hour. location best in boston. (+) gym was amazing as well as the restaurant (+) great gym (+) great location, wonderful room and a really spacious well equipped gym (+)amazing rooms gym-bar-food service-location (+) the gym was very good (+) we utilized the gym which was top notch (+) the gym was great, even had a refreshment area for water and energy drinks, which was perfect for my (-)they gym has the potential to be much better considering the space available (+)location trendy contessa on 17th floor nice bar gym & kind service it s a 5 star after all !!!

the room service was out of this world. all of the food was delicious.

used room service for a light meal after our night at a show and the food was delivered promptly,

lunch in the bar was great service and nice food

asked for late check out so we could sleep in and the maid staff were very loud in the hallways and banging

late check out

requested early check in on day of arrival and late check out on the day we were leaving and this was arranged without any fuss or extra cost

in the room next to the gym , although we were not aware of it on arrival , we were awoken every morning by the pounding of

booked a big corner room with a view over the city, travelling with two kids

the front desk staff did not allow a late check out which we expected

great public parking and hotel valet parking and late check out without extra fees.

wasn't able to do late check out was given no wiggle room

the pool is nice also the gym is big, the staff was so nice and helpful

size of the room, pool and gym, breakfast

when asked for late check out, i had no problem

he was friendly and efficient and agreed to give us an early check-in and a late check out which worked well with our travel plans

would have appreciated a late check out option

ich i would have been happy to pay for) or some other solution to enable

comfy bed, great location, and the availability of a late check out

it was newer and decently clean. large bathroom. accommodating with late check out.

also wanted a late check out and was told i can only have an extra 30 minutes because they were fully booked

staff, and great manager who agreed to allow a late check out as i've been running the marathon and couldn't come back in time

great location, easy parking, many restaurant and bar choices

it s a basic hotel with wifi in the room but no laundry or room service etc

great value, small but cosy, late check out

bar and restaurant in the lobby offers guest discount

breakfast could have more options.

there were some changes because of covid-19 - the bar was closed, and the continental breakfast was a selection of individually wrapped items

unfortunately, i did not take advantage of the breakfast. i have latte at tradesman, etc.

they were able to accommodate an early check in and late check out

- we missed the first night because our flights were cancelled and the second night we arrived late to be caught up in the global it outage - and this is why we have rated this so highly = with

there is no laundry.

fairly close to downtown/ bostons main tourist attractions and airport staff accommodated early check

room location was in front of laundry room - all night long the doors of that room were opening and closing

safe location, everything you need i could not recommend the staff enough, very accomodating to late check out, always greeted by staff everywhere in hotel 5 stars

would love breakfast options/cocktail bar earlier than 5pm

the gym is big and has almost everything except roller skates and a stretching band

parking should be free. expensive bar and restaurant. no draft beer.

we didn't eat in the restaurant but it looked very nice, with a big bar and nice outdoor area

excellent location! asked for the late check out and i was promptly attended!

for late check out went well

advertise late checkout on weekends but they don't actually have late check out, no fitted sheet on bed, and

very comfortable bed, late check out

location is fantastic being able to walk to all the shops also, they were able to provide a late check out