the late check out time and proximity to groceries/pharmacy/hospital/coffee was perfect for my family

rooms are old, they smell like stale cigarettes, and the gym is poorly equipped

shuttle to harvard square

i wish we took advantage of the free shuttle

staff was friendly and free shuttle service made life easier

i was also allowed a late check out

the gym area was nice

staff very accomodating for early check in

kids didn't get option for food - 35 minutes waiting for eggs and rude and inattentive staff ;

plus, we had breakfast included during our stay

late check out accommodated, too

great breakfast

big rooms, full kitchen, great breakfast

the pool was too cold to get comfortable and swim

entire staff including those in charge of the breakfast, at the front desk and housekeeping were all wonderful

they were nice about late check out

no do it yourself laundry

if you are a hotel you really should have a laundry room

the wifi in our room was nil and void until we complained then it was made easy.

room service valet service breakfast menu

i tried to get a late check out due to the timing of my flight and the amount i was being charged was ridiculous to

they accommodated my late check out

late check out and my room to have a working tub

the gym is very small

the staff of ms sammy very warm and friendly, and room service are so careful.

very comfortable big bed,smart tv, early check in and late check out.

my grand kids (whom i came to visit) and i, did also enjoy eating at the bisuteki tokyo restaurant

very comfortable big bed,smart tv, early check in and late check out.

welcoming by staff, clean, breakfast pretty good, parking option worth it (must pay), 24 hour gym

very comfortable bed, great small gym with all the essentials and a great view

requested for late check out only to find out i was billed for it when i got back to my country

location, room size, late check out

room at the end of the hotel; wifi was not working, i had to pay for roaming data, i asked for a late check out as my flight was at 10 pm at night that day, but was granted only a check out of 12

grateful for the breakfast every morning we woke up early and everything was so well put out the juices were fresh

breakfast is not consistance and they say they have gluten free options, but there is cross

allowed for a late check out, which was definitely appreciated since we were there after a surgery

the swimming pool is small but warm, excellent for kids

the accessibility. the lift in the pool specifically.

staff was very collaborative and friendly. gym and swimming pool were also good

parking garage took some practice with steep exit. pool was pretty small.

the staff is so accommodating (need an early check in/late check out- sure

also they have coin operated laundry which is a massive plus when you're on long holidays

was awesome, she has been working there a long time, very friendly, helpful and accommodated an early check in which was very much appreciated

the staff is so accommodating (need an early check in/late check out- sure

access to clean, full kitchen, dining room, laundry facilities, outdoor deck and patio

safe location, everything you need i could not recommend the staff enough, very accomodating to late check out, always greeted by staff everywhere in hotel 5 stars

they have housekeeping every days the place is well secured, laundry facility and a gym.

also a big plus that the hotel has self-service laundry

parking should be free. expensive bar and restaurant. no draft beer.

very clean accommodations and great gym

i was asking late check out if possible - my flight was at 7

thank you soooo much for everything and the easy handling of our late check out request

stayed over new year's eve and the hotel had a late check out the following day which was a bonus

a bar would have been nice. but we didn’t miss it.

there is a sushi bar downstairs though we didn't try it

appreciated the late check out option as well as a coupon to use towards onsite parking and restaurant charges

great staff and nice on site gym

were remodeling so was a little bit inconvenient to get to the gym and the pool and you could only access them by the stairs

the gym was excellent - spacious and good equipment

there are only three in the whole building and with the pool located on the seventh floor there was a lot of starting and topping

free parking and late check out

the pool didn't open early enough for my kids!

don't like this no more complimentary breakfast or microwave in the room no coffee to make coffee

the water was warm but getting out, the kids were so cold, they wanted to leave

i liked the pool and recreation area great for kids

the most conerning thing was that i was granted a late check out, which i appreciate, but when i had been out and returned to my room to get ready

password so it s ridiculously dead slow) no late check out

very clean and comfortable, staff was very accommodating with early check in and late check out

gym is very well

feel well-made

great value, small but cosy, late check out

delicious breakfast of freshly backed pastries, croissants, coffee and fresh fruit served daily

breakfast pastries were fresh and very good

small standard rooms but all with fridge, very comfy bed, and nice simple breakfast

breakfast was ok

cleanliness and customer service and location. nice early check in with late check out is great.

the kids loved it

great but the bedding for the pull out sofa was inadequate and thin - kids were freezing in bed wearing their sweaters

the gym was outstanding

room service (though they do offer a to-go option from their bar/restaurant (-)but we endup not using it at all, they give you two option for breakfast, buffet or you can order room service, we entered the buffet but it was very limited one, just few main dishes (-)lack of room service (-)would love a jacuzzi in pool area. room service would be a treat also. (-)is no restaurant in the hotel and no room service that's a bummer (+)hotel is good for the value, however there isn't any room service, nor is the ice machine very accessible (-)accessibility to ice, room service, and a more equipped room.

excellent location! asked for the late check out and i was promptly attended!

for late check out went well

location is fantastic being able to walk to all the shops also, they were able to provide a late check out

advertise late checkout on weekends but they don't actually have late check out, no fitted sheet on bed, and

very comfortable bed, late check out

good selection of food at restaurants close to a mall if you like shopping late check out to allow enough time to pack and eat before traveling home

late check out procedures, 3am fire alarm going off in neighboring room, extremely loud rumble from

early check in and late check out were so very appreciated. the staff took great care of us.

the pool was magnificently paired with the gym!

gym and pool were awesome and loved how easy it was to just walk across the street to the mall

the bikes were an amazing perk. also early check in and late check out was amazing.

fresh hydrangeas, they catered to our every need from maps, reservations, a highlighter, pens, room service, robes gave is great recommendations and went above and beyond we were literally

great location, nice toiletries and mini bar is reasonably priced

gym is small

we were told room service was available until 0930pm but no menu as it was only available from tv

when asked for late check out, i had no problem

would have appreciated a late check out option

ich i would have been happy to pay for) or some other solution to enable

he was friendly and efficient and agreed to give us an early check-in and a late check out which worked well with our travel plans

comfy bed, great location, and the availability of a late check out