60 and for what we got was unextceptably we paid an extra 10 for late check out this is based on room 42 know idea what rest of rooms are

i was charged 10 pounds extra for late check out at 2

even gave me a late check out

staff were very friendly, extra towel was provided and wifi password was given when we reached out room

wifi didn t work tv didn t work either

friendly obliging staff: we were given a late check out without any hassle

food in 360 restaurant, plus we requested late checkout which was agreed

late check out ihg rewards nice walk into

i had a 12 late check out arranged and a do not disturb on the door and still came in before 11

m) we must ve had 4 different staff knock on the door to clean

we were allowed a free late check out on request (12 instead of 11) which was great as i was doing a 10k race on the

atmosphere in the bar area with delightful attentive staff

the bar

no room service for food after 10pm but fully understand there are national staffing issues.

of the hotel, location next to the river, room space, bed, and the late check out to 1:00

went for wedding anniversary with kids

limited parking

of the hotel right on the river thames and across the road from hampton court palace, the breakfast and the views of the river from the breakfast room

wifi was absolutely shocking in room but ok in communal areas

we got a free from upgrade, drinks vouchers, late check out and our bed was decorated for our wedding night with a lonely card from the staff

kids loved the pool and the hotel room was spacious and modern

good facilities and kids love the swimming pool

friendly and clean. great for kids

everything the kids want to stay and husband again

late check out time of 11am

plenty of parking

convenient parking

parking was good, lots of spaces

the wifi signal was good but you had to sign in every time you switched on a device which was a little

interiors , location , small touches late check out

not have been more helpful - from parking, to information on local venues etc, to arranging a late check out they were super friendly and easy going

the option for a late check out was greatly appreciated as well

complimentary late check out

staff allowed us late check out as our flight was delayed

friendly manager running the place allowed is to make late check out

of cooking your own breakfast, and having things like bread, milk and eggs available; having a kitchen and fridges to store food was great

the common facility where cooking and laundry is performed has limited space which is too small for an 18room apartment

noisy delivery of laundry very early in morning

excellent wifi

late check out and late availability of breakfast

very handy m&s if you want to grab some food rather than use room service

location was very good, breakfast tasty, coffee fabulous! late check out no problem

staff kindly gave me a late check out so i could rest a bit more

free parking and internet

fantastic location and great to have free underground parking.

room was very beautiful, comfortable and big enough for 2 kids and 2 adults

got early check in and a little helpful late check out

we stayed one night with 3 young kids and then the 2nd night just as a couple

great location great staff - especially the bar lady from ukraine

gorgeous decor, beautiful garden and bar and the rooms were super comfy with lots of thoughtful little touches

the staff are very welcoming, the little tour is unexpected but lovely, did nit get to try the bar this time but the breakfast room has a great view by the river

the following morning and they were so accommodating to my partner and my parents, allowing a late check out, ensuring we have everything we needed and allowing my step mom to store a meal prep

bed lovely lady on reception who gave a late check out as we didn t arrive till just after

were no mushrooms on the breakfast buffet and one morning there were a couple of uncontrollable kids running around at breakfast time

plenty of parking. good breakfast

bed comfortable and room extremely clean and early check in wasn't a problem

they allowed us a late check out and provided cereal, milk, yoghurt and croissants in the room which we weren't

couldn't utilise the 'free' wifi for work, as it either kept dropping off, or wouldn't let me access any sites as it wasn't

great selection of beers in the bar and delicious food

had the best time dancing in the bar with all the locals who were really letting their hair down

the bar staff were another highlight so friendly, chatty, and welcoming

because the hotel was quiet she let us have a late check out at no extra cost so that we could come back and shower before heading

location was excellent and free onsite parking albeit slightly limited in numbers

ideal location, car parking was a real bonus too

breakfast was really plain, bed was very firm, no laundry service on site even though i had seen there was

perfect central location with bonus of free parking

smooth check in process. was allowed a late check out upon request.

great service lovely breakfast no fuss free wifi comfy bed

had problems with the wifi in the past, not during my stay but being unable to get rid of its presence on my laptop after

breakfast was better than expected, room and bathroom were compact but clean and everything was

great european breakfast

also we requested the possibility of a late check out and they allowed us to stay slightly longer than usual which we really appreciated

the wifi provided did not work for either of my devices in the studio

thing was they had free parking in front of the apartments and this was of much value for us

close to kew gardens with good parking

10 minute drive to wedding venue and 10 minute walk from kew gardens. free off road parking.

changed last minute due to some covid restrictions at a wedding; we were able to have a free late check out until twelve which was fabulous

wifi is annoying as you have to log in everytime with names and e-mail over and over again

staff, free wifi and great breakfast options

parking is hard to find a space around the pub

was able to park over the road , but would have liked it made more obvious that parking was on street parking

very friendly staff that cheerfully accommodated my requests for late check in and late check out

comfortable beds and late check out given at no extra

lovely stay for our visit to kew, nice staff lovely breakfast will be back

staff were so welcoming and great with the kids!

great location- friendly staff - loved the fact there was a self serve laundry right next door

they are flexible and allowed an early check in and late check out, which was very helpful

least on a sunday)

they are flexible and allowed an early check in and late check out, which was very helpful

location, great bar breakfast was superb and the rooms had a very nice element of design and cleanliness

the bar and restaurant was buzzing all weekend

the room was lovely and we greatly appreciated the late check out post gig

hotel, excellent bar and drinks

nightclub in bar but still grand

great bar

but there is a lift so no major problem and if you re a smoker no dedicated area to sit out of bar hours to have one

other wise it was perfect there is no late check outs as a nice gesture if you are paying for a bday celebration package, late check out

have been offered upgraded room as a gesture for our wedding anniversary and late check out

when i enquired about late check out it was 20 an hour check in 3pm and check out 11am-the timings really cut in to

extra to have balcony and didn t get one after enquiring we received 2 complimentary drinks and late check out as a gesture as couldn t move us rooms

it s normal to expect decorations in the room, a slice of cake, or chocolates etc from a hotel of this standard

late check out was readily granted upon request

even offered us for free late check out bcoz of our children

they permitted a late check out and the staff were eager to assist whenever they were approached

clean comfy bed and rooms helpful staff even gave us a free late check out on a sunday had a snack and a few beers

no late check out