the option for a late check out was greatly appreciated as well

interiors , location , small touches late check out

not have been more helpful - from parking, to information on local venues etc, to arranging a late check out they were super friendly and easy going

complimentary late check out

staff allowed us late check out as our flight was delayed

location was very good, breakfast tasty, coffee fabulous! late check out no problem

staff kindly gave me a late check out so i could rest a bit more

short staffed no instructions in room for heating/air conditioning, sky tv, about the hotel, room service

the honesty bar was a lovely touch with great options, but priced quite high - though this is to be expected

no room service request card in room

i was charged 10 pounds extra for late check out at 2

even gave me a late check out

60 and for what we got was unextceptably we paid an extra 10 for late check out this is based on room 42 know idea what rest of rooms are

i didn t have time to use the wifi , so, no opinion about that

wifi didn t work tv didn t work either

of the hotel, location next to the river, room space, bed, and the late check out to 1:00

the wifi could be better

staff were impeccably polite and helpful in particular the guy sorting out the parking outside

wifi was hit and miss, parking not great

wish food and bar hours ran later especially given it was a friday night but all in all there was nothing i was

got early check in and a little helpful late check out

we stayed one night with 3 young kids and then the 2nd night just as a couple

the location by the river - the bar was fun- the room was well designed

gorgeous decor, beautiful garden and bar and the rooms were super comfy with lots of thoughtful little touches

got early check in and a little helpful late check out

they allowed us a late check out and provided cereal, milk, yoghurt and croissants in the room which we weren't

bar music below was a bit loud, but then you could just join the bar for a pint

the free wifi

wifi didn t work, no thermostat in room, bathroom very average

the wifi was slow and inconsistent, having failed a couple of times

because the hotel was quiet she let us have a late check out at no extra cost so that we could come back and shower before heading

in a good location. nearby to shops. free car parking available and comfortable room.

basically: clean, affordable, no frills, professionally run hotel in central richmond with parking

the laundry was clean

in the basement, with laundry bags piled up outside, and quite a bit of noise from the street in the morning

m) we must ve had 4 different staff knock on the door to clean

friendly obliging staff: we were given a late check out without any hassle

free bed for under 17s, comfy room, late check out

late check out ihg rewards nice walk into

food in 360 restaurant, plus we requested late checkout which was agreed

late check out

should give favor for late check out they should not ask to pay 10/hour

abused me while i already informed them late check out

late check out great if having two long haul flights to travel on

ailable at the demand in the reception), wifi

also we requested the possibility of a late check out and they allowed us to stay slightly longer than usual which we really appreciated

good free wifi

ich we were gone for anyway) or wifi

the host was nice and helped us with connecting to the wifi

the wifi provided did not work for either of my devices in the studio

it s normal to expect decorations in the room, a slice of cake, or chocolates etc from a hotel of this standard

extra to have balcony and didn t get one after enquiring we received 2 complimentary drinks and late check out as a gesture as couldn t move us rooms

other wise it was perfect there is no late check outs as a nice gesture if you are paying for a bday celebration package, late check out

have been offered upgraded room as a gesture for our wedding anniversary and late check out

when i enquired about late check out it was 20 an hour check in 3pm and check out 11am-the timings really cut in to

unfortunately by the time i was shown a third room it was extremely late and i had to settle on a room that i felt was the best the hotel could offer

friendly reception, able to book late check out easily

he gave us a complimentary late check out because the day we checked in, the pool, jacuzzi, sauna and steam room were closed

paid for late check out and cleaners tried to let themselves into our room whilst we were in bed

staff were very helpful and late check out was perfect.

very friendly staff that cheerfully accommodated my requests for late check in and late check out

comfortable beds and late check out given at no extra

we had a family room which consisted of a king size bed and a fold out double sofa bed for the kids

wifi was fast, but you have to register once and log in every time when you come back to the

had requested and early check in which was granted) but on arrival some one else had signed for our room

no late check out

clean comfy bed and rooms helpful staff even gave us a free late check out on a sunday had a snack and a few beers

even offered us for free late check out bcoz of our children

late check out was readily granted upon request

they permitted a late check out and the staff were eager to assist whenever they were approached

we were allowed a free late check out on request (12 instead of 11) which was great as i was doing a 10k race on the

no room service for food after 10pm but fully understand there are national staffing issues.

were told room service was 24hrs and checked with the duty manager

the car parking is convenient and free and wifi is good

the hotel has a lovely bar and restaurant,and excellent service in every area

breakfast, late check out, good powerful shower, fridge in room

requested for a late check out which booking

helpful staff at check in and when i asked for a late check out which was agreed to without charge

free wifi

great dinner and breakfast!

changed last minute due to some covid restrictions at a wedding; we were able to have a free late check out until twelve which was fabulous

the only negative , the wifi signal was so weak , unable to make wifi call and not connect on social media which was a

staff, free wifi and great breakfast options

arrival we ordered a pizza on room service which turned out to be the best pizza i tasted in a while and me and my partner went

it has a spacious bar and restaurant, plus attractive beer garden - which is a real sun trap

very helpful late check out friendly and great food

check in and late check out

the night before we was told we could have a late check out till 3pm at 10 an hour when called in the morning i was told would have to be out

and the surprise for an executive suite and late check out was amazing

manager gave us a complimentary drink, free late check out, few other things

also, i asked for a late check out which was again accommodated by the reception staff

no minibar..., but great bar downstairs.

room service was poor

room service food wasn't value for money, too expensive for what it was

gym was a bit poor, heating not working there, remote control didn't work, no music

late check out time of 11am

and stylish, easy access with parking and good food

comfortable bed, good wifi

the wifi connection expected one to access through social media

location, comfortable bed, wifi signal good

he even agreed for a late check out upon my request

laundry facilities were expensive

wifi signal not strong enough.

there are nearby grocery stores, coffee shops, and a laundry, adding to the appeal

the bar next door was closed for renovation.. was expecting a bottle of water in the room ..

we were given early check in and late check out which made our stay very comfortable

late check out at

small toys for the kids

wifi connection, nice evelyn & crabtree toiletries

beyond to make sure we were comfortable and that my daughter had everything she needed such as a kids menu, treats here and there etc

smooth check in process. was allowed a late check out upon request.

staff and the breakfast, wifi was good

we asked for early check in and parking and were very pleased to get both

great location,helpful staff,warm comfortable room with super breakfast,great value,thanks.

great choice of breakfast to suit all tastes

the late check out is also fantastic, so nice to be able to enjoy a morning at leisure without being

great location many of the staff were very pleasant late check out

loved the late check out

is lovely, short walk from the tube in a nice family area with good shops and a couple of late night bars up the road

late check out facilities

staff allowed us a late check out at noon as opposed to 11 free of charge

it was worth it for what i paid, free car park, complimentary breakfast and fast wifi

helpful staff, free parking and free wifi

you get free parking, spacious room, comfy bed, clean toilets, good wifi

parking space and good breakfast

late check out to deal with work call

no chance of late check out

also accommodated late check out

local shops and kfc etc to keep the kids happy

loud noise at 3am when the hotel was hauling around laundry carts right outside the room for about 20 minutes

nice design and good rooms. facility s were also good and the late check out was good.

very helpful chap on check in, helped me book late check out and offered friendly chat!

very good room for the price - no additional charge for the late check out and parking was free!

nos for adults, great choices comfortable hang out spots, games for kids too, even though it look super adult with check in at the bar

the staff were friendly, and the bar area looked amazing