of the hotel, location next to the river, room space, bed, and the late check out to 1:00

the wifi could be better

breakfast is wonderful

more parking facilities although these were managed very well by staff

staff were impeccably polite and helpful in particular the guy sorting out the parking outside

really comfortable, last minute late check out too which was really helpful. good location

friendly obliging staff: we were given a late check out without any hassle

food in 360 restaurant, plus we requested late checkout which was agreed

i had a 12 late check out arranged and a do not disturb on the door and still came in before 11

excellent and very supportive and assisted in giving me a a larger room as per my booking and a late check out

staff allowed us late check out as our flight was delayed

complimentary late check out

the option for a late check out was greatly appreciated as well

not have been more helpful - from parking, to information on local venues etc, to arranging a late check out they were super friendly and easy going

interiors , location , small touches late check out

60 and for what we got was unextceptably we paid an extra 10 for late check out this is based on room 42 know idea what rest of rooms are

i was charged 10 pounds extra for late check out at 2

even gave me a late check out

good wifi connection

good wifi

staff kindly gave me a late check out so i could rest a bit more

location was very good, breakfast tasty, coffee fabulous! late check out no problem

tried to order room service but no one answered phone

room was very beautiful, comfortable and big enough for 2 kids and 2 adults

was lovely, rooms great, comfy beds, staff friendly and helpful, good quality food, lots of free parking, hotel easy to find

changed last minute due to some covid restrictions at a wedding; we were able to have a free late check out until twelve which was fabulous

parking is hard to find a space around the pub

good size tv if you need it and strong wifi signal

parking a few streets away

parking wasn t great but a small price to pay for such a lovely place

late check out time of 11am

wifi service was very poor. virtually non-existant,very frustrating.

and stylish, easy access with parking and good food

convenient parking

we didn't get to taste the bar but had an array of items in the room that we could purchase

got early check in and a little helpful late check out

and the restaurant and bar a is great

the reception and restaurant and bar staff amazing

gorgeous decor, beautiful garden and bar and the rooms were super comfy with lots of thoughtful little touches

we stayed one night with 3 young kids and then the 2nd night just as a couple

because the hotel was quiet she let us have a late check out at no extra cost so that we could come back and shower before heading

breakfast was really plain, bed was very firm, no laundry service on site even though i had seen there was

tiny parking area

ideal location, car parking was a real bonus too

limited parking, but very helpful staff

they allowed us a late check out and provided cereal, milk, yoghurt and croissants in the room which we weren't

there was a mini fridge with plenty milk for drinks and complimentary breakfast items as the bar isn't open for breakfast

couldn't utilise the 'free' wifi for work, as it either kept dropping off, or wouldn't let me access any sites as it wasn't

great selection of beers in the bar and delicious food

accessing wifi a pain

abused me while i already informed them late check out

late check out

late check out great if having two long haul flights to travel on

should give favor for late check out they should not ask to pay 10/hour

of iron and ironing desk and hair dryer in every room

staff were very helpful and late check out was perfect.

paid for late check out and cleaners tried to let themselves into our room whilst we were in bed

unfortunately by the time i was shown a third room it was extremely late and i had to settle on a room that i felt was the best the hotel could offer

friendly reception, able to book late check out easily

he gave us a complimentary late check out because the day we checked in, the pool, jacuzzi, sauna and steam room were closed

i requested late check out and it was confirmed but we were called in the morning and told we had to pay extra

i got complimentary late check out as well

room service was good and very happy with the fee for a late check out

we had a snack in the bar it was fabulous and the breakfast was amazing and very reasonable at 15

was disappointing that some other guests took parking spaces designated for ev charging when they were not in an ev vehicle

we were allowed a free late check out on request (12 instead of 11) which was great as i was doing a 10k race on the

sky tv was a welcome addition , tea and coffee facilities were v good , room service food was delicious

of gins very limited in the bar - this is the only area l can think of that could be improved

no phone signal had to go outside to make calls wifi very poor impossible to do business

the bar

helpful staff at check in and when i asked for a late check out which was agreed to without charge

requested for a late check out which booking

breakfast, late check out, good powerful shower, fridge in room

also they should have explained how to access the wifi using the code

room service charges

have been offered upgraded room as a gesture for our wedding anniversary and late check out

it s normal to expect decorations in the room, a slice of cake, or chocolates etc from a hotel of this standard

extra to have balcony and didn t get one after enquiring we received 2 complimentary drinks and late check out as a gesture as couldn t move us rooms

other wise it was perfect there is no late check outs as a nice gesture if you are paying for a bday celebration package, late check out

when i enquired about late check out it was 20 an hour check in 3pm and check out 11am-the timings really cut in to

also we requested the possibility of a late check out and they allowed us to stay slightly longer than usual which we really appreciated

i got the weaker wifi access which basically disconnected all the time and reception in the rooms outside is really

the host was nice and helped us with connecting to the wifi

the accommodation was clean and the wifi had a good signal

thing was they had free parking in front of the apartments and this was of much value for us

very friendly staff that cheerfully accommodated my requests for late check in and late check out

comfortable beds and late check out given at no extra

laundry was easy due to the laundry matt kiddy corner to the hotel

we had a family room which consisted of a king size bed and a fold out double sofa bed for the kids

great location- friendly staff - loved the fact there was a self serve laundry right next door

we were given early check in and late check out which made our stay very comfortable

late check out at

spacious clean room, and great location. all the usual: tv, wifi, etc. at a good price.

was able to get an early check in at 10am which was greatly appreciated after 24 hours of travelling although the

any time of the day/night, self-laundry option/proximity to hatton cross station the 24/7 gym with

no late check out

clean comfy bed and rooms helpful staff even gave us a free late check out on a sunday had a snack and a few beers

late check out was readily granted upon request

they permitted a late check out and the staff were eager to assist whenever they were approached

even offered us for free late check out bcoz of our children

late check out is not

have asked for an early check in as my flight arrived heathrow at 7 am in the morning

kind enough to give me an early check in

was rejected for check in due to room unavailable, but if you pay $15 early check in, suddenly the room is available

to the airport by a covered passage way, it s really convenient to roll up for an early check in

cleaner waking us up twice i asked for a late check out

location is fantastic too as was the very late check out we were able to have

late check out very handy

lovely stay convenient to airport, sauna was great as was late check out

booking i asked if there was a way we could have a later check out

clean , location , late check out

received a late check out due to joining the loyalty program

staff very helpful able to accommodate a late check out

had a late check out but this didn t seem to be conveyed to housekeeping as they kept knocking on the

accommodating to a late check out

club lounge was great - staff member fantastic and at reception we were offered a free late check out due to our flight times having changed due to the situation in the middle east

i was particularly impressed by the ease with which i was able to get a late check out, to 7

staff went above and eons to ensure my stay was great, and accommodated my late check out request with ease

he was most concerned and offered a late check out as well

late check out for evening flight bathroom, rain shower, eco friendly products in pump bottles

late check out was accommodated

car park is small and was busy with diners when we arrived, we were lucky to get a parking space

electric went off as we were in the bar shortly after we arrived and we could not get served for an hour despite showing my room number

there is good secure parking

wifi did not work and unfortunately the room was freezing cold

very helpful chap on check in, helped me book late check out and offered friendly chat!

very good room for the price - no additional charge for the late check out and parking was free!

nice design and good rooms. facility s were also good and the late check out was good.

maybe could add something like a kids area to play and a playstation fifa football corner

staff helpful and check in/out speedy and simple, bar and restaurant area looked fun though i didn't use them

manager gave us a complimentary drink, free late check out, few other things

and the surprise for an executive suite and late check out was amazing

check in and late check out

very helpful late check out friendly and great food

the night before we was told we could have a late check out till 3pm at 10 an hour when called in the morning i was told would have to be out

got late check out (at no cost

having travelled from north of england it fulfilled my requirement of a stress free prelude to early check in

pounds for an early check in

late check out on day of departure really nice staff particularly in bar and restaurant restaurant

staff are brilliant - they allowed us early check in early and late check out

staff are brilliant - they allowed us early check in early and late check out

everything- staff friendly, spa and gym facilities great , beds comfy and a very clean hotel.

the mini bar fridge had some food leftovers from previous guests

late check out available for 30

good location, late check out and great breakfast selection.

silver status perks late check out

basic just what we needed after long flight good late check out and early check in, also does day rate if

location, lovely staff, we got a free late check out for our departure day which we really appreciate it by this lovely gentleman who was