the rooms were spacious and the family/kitchen area was comfortable and practical

went there with 2 kids, the stay was wonderful

nothing was open nearby but the room unit had a kitchen

for families with kids, the playground and many toys right in front of it

the apartment is beautifully clean with a well equipped kitchen - in fact everything you need for a comfortable stay

would benefit from some information in the room such as wifi code, spa prices and availability, tourist information

wifi in the room was horrible

the wifi was good

great lication! sea watter swimming pool. friendly staff.

staff, very comfortable room, nice terrace, very nice breakfast, delicious coffee, good wifi connectivity, situated in the city centre

wifi worked well

great wifi

bar below was convenient, eroski market almost next door

it had a bar and was clean

the little bar is nice and staff helpful and friendly.

the facilities were like swimming pool and etc was extra

we would have liked to have tried the spa but just didn't have time

the bar area and outside area especially without cleaning and a bar lady hating her job it seems

for breakfast was good

pool in the spa area and the dinner

equiped kitchen with tea, coffe, all the necessary plates etc common room, big kitchen and terrace, where

found out at the property that we had to pay extra 6 eur to use the kitchen, and this was not stated in our booking initially

it has a communal kitchen where it is possible to prepare and store all your food

there is also a communal kitchen area and washing machine that can be used

i liked the kitchen and a very nice breakfast

comfortable, very clean, everything is thought of, it even had a gym

delicious and rich breakfast, nice staff, beautiful house and gardens, and lot of facilities, gym, etc

the swimming pool was out of action though we were not informed of this

breakfast is excellent

the swimming pool, the breakfast, the sitting room

breakfast good but should have some different variety over the days

excellent breakfast outside

was a four post bed , breakfast was good too , looked even better than expected , and undercover parking for our

free parking is a plus as well

plenty of car parking

to the nice beach - breakfast was simply great, with fresh pastries and home-made products - safe parking

and bathroom super clean excellent breakfast with fried egg a must from there own hens garage parking for motorbike short walk into town plenty of restaurants

the wifi is excellent and the car park with its ev charging point being a real plus

• clean rooms, kitchen and dining space

a peaceful place to relax (stayed in the 'apartment' - we'll equipped small kitchen, and large shared kitchen downstairs

spa in the room

oh, and there’s delicious coffee, plus a communal kitchen-dining area, where you could cook some meals, if you stay for longer

they have a washer and kitchen to cook in with several grocery stores nearby

rooms are above a very popular bar and restaurant and have hard floors, so noise from below and between floors can be a problem

the bar and restaurant were pleasant and busy

hotel was a great antidote because we were able to sit in the very-lively outside restaurant and bar for a few hours

however, once you walk through the front gates and into the beer garden for the bar, it's like a little sanctuary from what's outside

lively bar and restaurant - apparently it's popular with the locals who drops by to eat and drink

bar staff were kind even when we wanted a drink late into the

very good wifi

great location, good wifi

bar outside and off to the side was a little louder than early to bed folks who get up early and (we requested a back room away from the noise of the plaza), friendly and helpful staff and the bar downstairs was great (+) lively bar with good simple food (+) nice reception staff, nice room, an a great bar downstairs very reasonable price and good pintxos and (+) the bar downstairs serves delicious food and wine and a great breakfast (+)fantastic, room was functional and large enough, parking and place to unload was great, resto and bar downstairs, close to (+) the bar downstairs is very popular and lively with tourists and locals alike and the tapas is superb

we were a family group of 5 (2 kids, 3 adults) and the staff arranged for us to switch from two rooms on different floors to a (+)loved the location and the family room was ideal as kids had their own space. (-)ringing bell out my window and screaming kids every day

property seems more focused on being a bar than a hotel and isn't very covid-safe

playground for kids

this time and because i had to leave very early, they prepared a take away breakfast bar for and it was delicious

the kids bed was comfy and the cot was a genuine wooden crib rather than the standard travel cot

closed but roberto and his staff were excellent and rustled us up a lovely spread and kept the bar open and joined us for a drink

the wifi system has a problem and lacks any security

and hadn t been cleaned , pubic hair in the bathroom all over and the hotel advertised having wifi it didn t work at all, no air con

wifi was very poor, there was no bar

wifi with disruptions in several rooms

wifi was very slow

plenty of free parking

the breakfast had lots of options and was yummy

have an absolute amazing view over zarautz from either one of the rooms or from the restaurant/breakfast area

free parking right by the hotel

breakfast is great and the staff is very friendly

clean room and restaurant/ bar in the hotel

staff. bar facilities. near town center

good breakfast and pintxos were available at the bar in the lobby

a irish bar with great food

room, modern and fairly new, very helpful staff and they serve food and drink at the bar of the hotel, which allowed us to have some late diner when almost everything else was closed

had not gotten things sorted out re wifi,parking,restaurant

super close to the great beach. brand new hotel comfy beds, good wifi

location right by the beach, with a few bars and restaurants nearby

00) but the camping site bar/cafe was still open so not a big

super breakfast with good coffee and plenty of choice

great little bar with friendly staff.

nice staff, bar on property

loved the place, set somewhat in the hills in a delightful town, with a well stocked bar downstairs and an extremely hospitable owner who cooked dinner for €11

the double room was very nice and in an romantic environment. wifi sufficient. welcoming staff.

i had to then start all over again half an hour later to find someone who could help me with wifi and and give me advice on the hotel food and town

even the best hotels (noise from rooms/guests, lack of sockets, retrieving the car, unreliable wifi, etc (+) free electric vehicle charging and a solid wifi were also nice to have

speaks for itself, but the hotel is modern without being dry, the staff are excellent, the the spa is delightful

we only wished that the spa pool and steam room were open more hours a day.

everything, restaurants service was excellent specially at breakfast

breakfast was the best i ve ever had

i liked the grounds and the appearance of the gardens and pool.

reception and most (apart from one waitress) restaurant and bar staff super helpful and attentive, peaceful surroundings but close to the town of san sebastian

pool didn’t work, restaurant have poor menu and quality not so good

the spa is awesome and everything is brand new

with virtually no people in the bar or restaurant the atmosphere was poor

the wifi was inconsistent and slow

wifi in my room, which was a bit disappointing as it is supposed to be a four star hotel

good bedding, good wifi, pleasant park , very good coffee at cafeteria.

very pleasant place to stay . dog friendly. good wifi. secure parking

swimming pool was closed, no wifi

wifi very good

mentioned in other reviews, the wifi is an issue

wifi was available

slow wifi. very slow at times.

wifi was good

pool was a bit too small to accommodate more than one family with kids.

awesome swimming pool with proper depth, lot's of sun beds on two levels

there are nice spaces to hang out such as the common room near the reception and the gym, the breakfast was delicious and served in a room overlooking all the town

we used the gym, which was small but comfortable

lovely breakfast. pool rateable great. quiet.

everything - design, location, surroundings, staff, breakfast

they serve a very nice dinner at a reasonable price, breakfast is great

welcoming friendly hosts , beautiful room , lovely breakfast on the pretty terrace , access to free coffee, teas and water

the shower was excellent and breakfast was scrumptious

breakfast is abundant and delicious, and yolanda made sure we had our fill and then some every

spectacular, the food and drink were scrumptious, the facilities were clean and sparkling, the pool was luscious

the lobby bar was nice and the breakfast buffet had delicious food

and people with kids next to our room were very loud

the highlight was the breakfast room where the views cannot be matched

breakfast was pretty

hotel bar was lovely and relaxing

the gym is in a separate building, two doors up the road

great gym on the premises too

facilities in room, bar & restaurant served excellent food and were able to accommodate dog in bar

we were able to have an early check in, which was great.

there’s also a small gym and several cozy areas where you can relax and unwind

lots of gym equipment

gym could have more facilities

kind and pleasant staff, comfortable room, small but serviceable gym (a few cardio machines, a rack of dumbbells and a lat pulldown/fly machine)

a modern hotel, nice spatious room, good facilities and common spaces (even a gym).

very good wifi in room

poor wifi, noisy neighbors

wifi

the wifi connection was intermittent and bad. the door to our room was very difficult to open

ow and unsecured); the key card for the room often didn't work.

the free underground parking is a huge bonus

spacious room, confortable, parking available. also, they were so nice to us.

the snack bar is very pleasant and ideal for a drink or snack any time of the day

plenty of restaurants nearby, amazing trattoria for families with kids, and bus stop outside to get to the old town

from the beach and old town(you need to use bus) was good, in addition, there are a lot of good bar and restaurant near hotel

they helped to get 2 rooms together so parents and kids could be together

the food at the bar is really bad

the staff were friendly and helpful, and a special mention for brigi in the bar and restaurant who went out of her way to make us feel welcome and well looked after

restaurant and bar were nice and staff was great especially the manager xegun who was very helpful

the service was delightful and topped off by the truly excellent restaurant next door (also breakfast)

we didn’t want the breakfast buffet the next day as we don’t tend to eat a lot at breakfast, so opted for coffee and

good breakfast and restaurant

wifi not good

spacious room and bathroom perfect comfort exellent wifi bus stop to centre within few meters

wifi didn't work inside our room. we had to go into the hallway

tapas bar was awesome - food extraordinarily tasty

cleanliness super comfy & the bar restaurant had the nicest staff at night

staff all very helpfull and did a bit extra when asked (including reception, dining room and bar staff) good breakfast with plenty of choice, location near to the beach 30 minutes walk to the

good bar and restaurant with a terrace

great bar for drinks and food

evening meal in the restaurant was very good along with bar services too

staff allowed an early check in, the location is very close to the beach and some cafes, bars etc

our kids had 103, also a great room

remember though kids, this is donosti and this is what €99 gets you on a monday night

there were also kids making a racket at 6am

cleaningness, ambience, staff and chamber. and special mention for the breakfast

the breakfast buffet was also very nice

staff were friendly and accommodating. breakfast was delicious and the room was perfect.

lovely bed and breakfast inn in the basque countryside, exceptionally well outfitted and furnished

breakfast

caffe and gym

everything was perfect, great quiet location , great food and drinks in the hotel bar and very reasonably priced, far better than the

there was a decent sized restaurant and bar area, although we didn’t have food, so can’t comment

there is a rooftop pool with a snack shack for convenience and the main hotel bar had a lively atmosphere in the

and the rooftop pool was the icing on the cake

pool was lovely

faculties were top notch especially the gym and spa, the best l have ever been too

the pool and the pool bar were great

- breakfast was excellent with a wide variety of food choices, well appointed and comfortable room

were a family of 4 and we paid £430 for a room, not including breakfast for the kids

location, good wifi

lovely onsite restaurant providing great dinner and plentiful breakfast

loved the views plus great to have parking on

building, the decoration, the location, the history, the view from the dining/breakfast terrace

self service bar was a bit limited in choice of drinks.

nice hotel with parking, convenient location if traveling by car. clean rooms. good wifi.

free wifi, easy to connect

unfriendly front desk service, no parking available, the wifi is not stable.

the wifi didn't seem to work in my room

wifi signal wasn t very strong.

the pool was tiny with very little space for people as there were only 4 loungers

breakfast was lovely

beautiful room with incredible views. nice breakfast.

room service for breakfast wasn’t accessible via phone so we had to order at main reception.

pool and pool area was very nice but small.

location, comfy room, plenty of power points, bar downstairs, absolutely brilliant breakfast included in our stay

2-3am) bar and disco

and most of all - disco bar under the hotel and loud music till 1 am on friday and saturday, impossible to sleep

beautiful historic property with very nicely appointed rooms. wifi was fast and stable.

no wifi poor tv interface poor value for money air conditioning , noisy , not regulatable

was beautifully clean, with great staff, very reasonable food in the bar and comfortable rooms the whole property is unique in that it is part of a middle ages palace

location was good; breakfast buffet also good; bar with snacks or restaurant available!

bar and restaurant are really really nice

i needed an early check in and they facilitated it

don't expect a buffet breakfast, it's more like a coffee and a croissant.

location, bar and motorcycle parking facilities were excellent

free breakfast option was excellent and perfect for starting the day before exploring the area

the owner was exceptionally helpful and friendly. the lady serving breakfast was also lovely.

friendly reception, very clean and spacious. good location near centre of town. good breakfast.

breakfast is very basic, but better than what i am used to in this area of europe

we had the most amazing view of the iconic peak of txindoki from our room and from the rooftop bar area

the bar staff were neither pleasant nor helpful

friendly staff with check-in and breakfast

lively bar & pichos looked very tasty

the bar makes the best gin and tonic i have ever had

pintxos at the bar are excelent

price and the fact that there was no mini bar or safety deposit box in our room

10-15 minute walk to old town and all the main attractions and pintxos bars

we had a 2 bedroom apartment with a double room and a bunk bed room for the kids

was tasty but too much effort to have to choose from a menu when you have young hungry kids

very friendly and helpful , gave us early check in comfortable bed , fresh linens , great breakfast with homemade cheese cake carrot

street noise was loud but sound machine for the kids worked fine.

coffee, cackes, advice, late check out not a problem

location, the interior, the complimentary welcome drink and breakfast…

we loved the breakfast, with options of having it downstairs or in the room at no charge.

was only a small glass of orange juice and a small cup of tea for breakfast

the breakfast was delicious and the staff always ready to help

expectations, the upgrade offered allow us to feel as royalty, the facilities, staff, interior, breakfast, the view of the balcony, the location