the kitchen is well-equipped and everything works perfectly

we were told the swimming pool downstairs is from time to time flooded by the tides and the building itself has been affected

a natural pool with sea water and a beach are just downstairs

the location is secluded and quiet, but it has a natural pool and a beautiful beach only a few meters away

comfortable with great views alfonso was so helpful loved the sea filled pool as

a birthday present which was so kind we went to the attractions in the south most days with the kids and returned to our haven in the evening for food and games

we also enjoyed a lot playing and just being on the finca itself, i think families with kids may appreciate it

perfect for our family with small kids, very safe since all fenced

breakfast was delicious every morning, and the staff were extremely lovely

great selection of breakfast

amazing room, amazing pool, tasty breakfast

breakfast and dinner were amazing

and elaine prepared a delicious breakfast for us every morning, with great care for special wishes

in the kitchen, there is no hot running water, which has to be carried from the nearby bathroom

kitchen is equipped pretty well, apartment is designed neatly and traditionally, although a little

everything you need in the kitchen

being with 3 small kids we had at least one

overall, it's great property especially good space for kids to run around

pretty much everything other than the wifi.

the wifi setting was a bit tricky on my macbook but the it support came out immediately and fixed it

wifi in the bedroom should be stronger

hotel, great location with walking distance to the center,great wifi, i would defiantly go back

size of room, stunning views from roof terrace, facilities, breakfast choice, wifi speed, cleanliness, short taxi ride from airport, massage spa very professional, decor

staff made it lovely especially the ones in the bar and restaurants

quality of the rooms and breakfast

additional charge to use the spa facilities

pet friendly we will definitely be back and so will harvey also have to mention the gorgeous spa and service there excellent all

historic hotel with modern facilities, generous breakfast and excellent dinner

awesome digital tv & excellent high speed internet (finally - somebody has wifi done (+)good wifi (+) free wifi and netflix (although i didn't use (+) room was comfortable: crisp white bed linen, good wifi, good aircon, good shower (-) the wifi was awful, almost always disabled

very helpful paid 10€ for parking which was right outside facilities were very good pool area had lots of sunbeds and lots of different

nice pool & gardens & excellent breakfast

only no sugar lemon in infinity pool would like in all bars for people with diabetes

the breakfast was fantastic, the dinner was great

just too many pigeons around the pool.

7) was weak - we were distant from reception.

information on wifi in room. it was only on display in reception.

wifi in the room didn t work first night. location is a bit outside city center.

wifi was a bit slow

wifi was good

wifi connection isn't bad, but the system to connect to the wifi is not really friendly

their wifi was fast and allowed me to work with no interruptions

and helpful staff comfy pool area with a large pool

brand new room. modern equipment. high speed wifi. nice surroundings near a peacefull park.

ter is quite cold), good breakfast, fast wifi

the big swimming pool across the road, quiet location.

were many photos of pool in the description of the place and room, but on the arrival we heard the pool is not used

didn˙t know in advance that we won`t be able to use the pool, leaking in the bathroom, we expected more variety from

we could not have time to spend in swimming pool or for breakfast, we had to leave early morning

neighbourhood with use of a very good community pool just opposite the accommodation

roof terrace and two jacuzzis, selection and quality for breakfast, proximity to shops, wifi speed

good wifi

wifi very difficult to use with a sign that would not accept my email address

great wifi

modern and clean room, fast wifi

the kitchen has all needed equipments and induction stove top that is pure luxury

y by day) car parking very close by, well equipped apartment, comfortable, well stocked kitchen

apartment has equipped kitchen, that is nice

good pressure shower good wifi good staffs at reception

location, bedroom was not so big but it was very comfortable, wifi with good connection and very friendly

the wifi was fast and the staff very friendly

parking extremely difficult in this area, wifi usage cumbersome

the wifi dropped several times but then got working again. but that wasn t a big deal.

is fantastic, wifi in the room was excellent, staff was extremely helpful and friendly

room - 405 was clean and comfortable with a little balcony and ok wifi

free wifi and fridge available,

wifi was ok but only available in 1st floor lounge

would be better with wifi in the rooms.

central location, free wifi.

this hotel, very central location, clean rooms, great wifi, great breakfast, friendly staff

wifi set up a bit strange, make sure you book their paid parking well in advance

wifi is bad, slow and frequently disconnects

good wifi

sheets and towels fresh and clean kitchen useful and modern with some free coffee, and water laundry on site is quick and not expensive parking spot i paid 15 euros was for was incredibly

family room was a hostelroom, but kids loved the bunk beds. great location.

was no wifi in my room as the signal simply didn't reach the 4th floor

the wifi only worked if i sat right next to the door using a chair that was not quite comfortable

no air-conditioning, no wifi

rked from the room)

the staff was very helpful regarding my queries on the wifi

at the hotel during the epiphany festivities and our room was on the 6th floor, so the rooftop bar was just on top of us

very nice bar upstairs with fabulous roof terrace overlooking the harbour

they are working on the gym and terrace so in the future it will be surely a place to return to

location, clean, spacious, modern rooms, good cocktail bar on the roof, friendly staff, made our stay memorable for a special celebratory weekend

gym is a joke and difficult to access

very noisy at night also wifi did not work mattress needs replacing as very uncomfortable

wifi 2 it's time for the walls of the rooms to be painted

wifi rather poor

wifi connection very poor and despite the rooms are big, there was no desk to work

great breakfast. good location. wifi worked well in room. staff friendly.

excellent rooftop bar . very clean good practical rooms

pool and bar are excellent and we also made use of the gym facilities

gym was very small and with no ac

friendly staff, fast to react to a problem room was really pleasant nice pool tasty breakfast

pool, room, staff

what then possessed the management of the hotel to host a private party in the bar of the hotel situated on the 4th floor all afternoon and evening (until 22

noise. room was above a bar that played very loud bass music until 3am on one night

the hotel bar can be noisy..

what then possessed the management of the hotel to host a private party in the bar of the hotel situated on the 4th floor all afternoon and evening (until 22

breakfast was in a sister hotel, no bar in hotel, under renovation.

is not run by the hotel but mojito at the bar was not good

roof top bar is a must visit

patrons from the rooftop bar was disruptive on a saturday night (3am)

5 star service roif top bar added bonus

there was a fitness room

nothing at all the only downside is it's adults only so i can't come back with my daughter.

- i used the gym daily and while it doesn’t have a massive array of equipment it has enough to get the job

coffee at breakfast wasn’t the best and before 10:00 am (when the rooftop bar opens) there aren’t any alternatives in the hotel

thing i didn’t love was where the pool was located

beautiful sea views from our room, the dining room & the rooftop bar / jacuzzi area

the pools were lovely and it was great for kids

hotel is more suited to older people with no entertainment or pool activities for children / teenagers

the breakfast is amazing and the staff is super friendly

who likes massages, i can recommend the aroma spa nearby

the location, breakfast and staff were all brilliant. a lovely stay.

wifi internet (almost unusable, except for early mornings or very late evenings), expensive private (-)wifi tripped out on the final day but remained accessible in the foyer. (+) comfortable bed, wifi was ok (3rd floor) (+) the wifi worked, and was quite fast (-) wifi was not always working (-)wifi was ok but not the fastest (-)slow wifi (-) the wifi and chromecast in the bedroom wasn't working and nobody bothered to come fix it during our (-)no wifi for 3 days. rooms not updated.

the staff is really kind, there is a comfortable outside pool with a bar and also an inner pool with several types of hidromassage on the 13th floor

you get a free 90 minute water circuit access in the spa and also access to the level lounge where you can always grab drinks and snacks during the day

nothing for the kids!

there is a hotel parking foe 15 euro per day the room with view to the sea is amazing the breakfast is very

- the wifi connection barely worked

the wifi wasn't effective

wifi was terrible

air conditioner did no work, the wifi in the room is no working so you can not connect your divises to the tv, the dinner was ok la

wifi was randomly connecting and disconnecting

internet wifi

wifi connection at the pool and reception was good but at my room, the 11th floor, not or hardly

front of the seat; white net curtains, though clean, were grey with age; appalling, barely usable wifi - the signal was stronger from the hotel next door; only one usable power socket, awkwardly

the breakfast was fantastic, free towels for the beach and the pool, wifi was very good, rooms cleaned every day

wifi is excruciatingly slow - like dial up speeds

you have to pay for wifi.

there is no wifi in the rooms. not enough hot water for a bath, only enough for showers.

limited wifi

wifi is terrible, its basically non existing

disadvantage of the spacious room, is that the wifi is not build for it

staff, everything was amazing, the sense of history ud83dudc97 everything was wow, our kids were super impressed

room in old chapel was beautiful, lovely bed linen with separate bedroom and bathroom for kids,but still part of same suite

the wifi was poor.

wifi was weak in the rooms but ok in the lobby

the wifi in the rooftop rooms isn t great, but outside is fine.

their wifi was unsatisfactory. no connection in our room and not good in the central area.

the bed was very comfortable

breakfast selection is a bit

only improvement need is more choice at breakfast

the large bar with palms, like a traditional patio, is elegant and

thing was all good loved our stay very much, bar staff were brilliant very friendly, we will be back again soon

the breakfast was really good with great choice and also well organised and controlled

the wifi was crippled. kept dropping very often.

outside bar staff very slow. wifi iffy at times.

was clean, modern and had a very comfortable bed, great shower and a few english tv channels the wifi was excellent too

the wifi was a bit iffy

the only issue was the slightly slow wifi.

pool on roof

view, spacious bathroom, clean, swimming pool, dachterasse, quiet, supermarkets nearby, bus

room clean, good rooftop pool with good sunbathing, nice balcony with sea/mountain view on 3rd floor

cool when it's baking hot , it has a pool with a little bar and food there is amazing , the view from the balcony is by far the best view on the island

nice pool with bar and lots of sun loungers available

the pool is heated by sun, and may be a little bit chilly in winter

nice clean place, spacious room, bear the beach and near bus station.. nice roof pool as well

the pool on the roof is great, good strong loungers an wc facilities also there with drinks vending

location in the middle of town is brilliant and roof terrace with pool is great

the lovely rooftop pool is a bit chilly in november. but certainly ok the rest of the year.

entire island with ease from this hotel, television had netflix and youtube which was a bonus, pool was secluded and quiet, would recommend and definitely stay

the pool is beautiful, there is a great hanging spot and a roof

the hotel has facilities and even a pool, though we didn’t have time to use them

kind and available staff, nice pool, large bed, everything very clean.

lovely hotel, good facilities, liked the options of pool, breakfast, microwave and fridge

the roof top bar and pool are very nice with great views over the city and the breakfasts are good

the rooftop pool and lounge area give a nice alternative to spending your day

breakfast was also great and the terrace is as nice as in the photos - worth it

great location, clean room, helpful stuff, tasty breakfast!

thing i can pinpoint is quite limited opening hours of pool (11-19) - one doesn´t have a chance to jump into the pool before departure

the staff are the best so friendly and helpful. the breakfast was lovely so much variety

pool area and gardens

the spa treatments in this hotel also worth a mention absolutely fantastic and very reasonably priced

the staff were amazing from the hotel reception desk to the dining area and from the bar to the pool

excellent food, and a huge choice at breakfast and dinner

- the lack of range at the breakfast buffet, was more 3 star than 5, but what was there was tasty

staff-clean surroundings-good breakfast although the lady cooking eggs/omelettes during our stay did not cook them well

breakfast was very good with plenty of choice

great breakfast, nice terrace with sea view, swimming pools.

good buffet breakfast

there is a swimming pool in hotel as well

location, very friendly service, comfortable rooms, very nice view from the hotel pool - perfect for a business trip or

loud drunks in the street culminating in a running screaming match between a bunch of spanish kids on the sat night which ended up with a couple of police cars driving up the plaza to tell them

no bar in the pool area. however it is a rooftop pool so probably safer that way.

there is music from a bar (a live person singing), this stops at 12

breakfast is varied and of high quality and the bar and restaurant also excellent

highly recommend- good breakfast, nice view, close location to several good

the three owners run this hotel perfectly beautiful grounds and great pool excellent breakfast in very spacious dining

the outside tables and chairs for sitting and the pool area were spacious and uncrowded

the hotel garden was beautiful and fascinating, pool area tidy and cozy, and the food at breakfast as well as in the restaurant delicious

station and ocean promenade), - cleaned everyday, - balcony with nive view, - safe area, - good wifi, - polite hotel staff

hotel is nicely decorated in the old canarian style, the rooms are big and the wifi is really fast

wifi, lack of parking

everything was clean and comfortable and the wifi worked in the room

wifi access works only in lobby at reception.

it has small rooftop pool and a lot of space for sunbathing

kindness of the staff, excellent breakfast, terrace and swimming pool, super clean everywhere.

gym was ok

bar wasn’t open so couldn’t just get a quick glass of water or ice

coffee and juices at breakfast are not great ... toast and eggs lovely ...

great location fantastic breakfast spacious rooms great staff

could do with a gym, and breakfast could do with a bit more love/quality.

breakfast was complete and very good

pool, breakfast, wifi, staff especially receptionist josé carlos is a gemstone.

though i'm not a swimmer or sunbather the rooftop pool area had a bar where you could sit and get reasonably priced drink and food

close to city center and bus station hotel staff put an extra bed for my kids for no charge, very nice of

loved my room- top floor with balcony, view with pool and trees, quiet and private, 2 desks for working and writing, tv and fridge, a lot of natural

i am not sure if the pool is suitable for kids, it was very cold

nice and kind personel, very nice garden with a pool

the view from the pool , cause you can see teide

was a lovely hotel very well kept grass and garden expect for the pond the pool area was nice and bar was cheap

gym is available in the premises for 6€ per person per day, equipment was good for money

comfortable beds all areas spotlessly clean early check in when we arrived at 2pm good size pools

breakfast was excellent

is allowed at the pool area which is very disturbing

pools are very nice with palm trees and exotic plants around

flawless wifi, excellent gym

only real problem was the lack of decent wifi

wifi worked and was pretty stable - reasonable price - good location, close to the main bus station

the balcony had zero privacy and wifi was awful.

wifi in the room but only in the reception

wifi was good and media streaming

free wifi in hotel rooms

had to lay for wifi

the limited area in which you could use wifi

wifi weak. at least one more english speaking tv channel

pool was great and the staff food wasnt that good as expected just plain and simple just the same

the pool is rather cold as placed in the shade most of the day

was very good, hotel and swimming pool as well

nice small-size pool and relaxing facilities

nice little pool and places to sunbathe

i chose the my favorite club option which is worth it in my opinion as the kids enjoyed jellies, marshmallows, a different selection of nuts and branded drinks which are not

walking distance to the loro parque zoo/aquarium, kids loved

gym does not open on weekends and during the week opens at 8am

area with lovely setting area and a marble walk way to the next landing where the swimming pool and dining room bar lounge area was

breakfast is reach and with good variety

the bar was probably the best part, and everything was amazingly priced like eight euro cocktails and

lobby bar wasn’t to a resort’s standard; friendly staff, however, the level of service wasn’t as

the room and the pool area had a good view of the ocean

small pool and sad pool bar

the breakfast is very good, not an extremely wide selection but you could find your choice during your

views, delicious breakfasts and dinners, nice pool and area around the hotel (including a garden)

the only negative would be the very old equipment in the gym… everything else was perfect

the kids loved the minigolf

the building itself is gorgeous, with a lovely pool and stylish décor throughout

in a quiet place not in the center of the city with a great view to the ocean great pools, mini golf, garden, very nice and lovely atmosphere hotel resturant is very nice with pretty much variety

the room also had a tv, free wifi and was overall very cozy

he provided very basic info re breakfast, wifi, the room and keys and the restaurant being closed for dinner

restaurant, nice spacious room, good wifi

there is a parking in front of the house, and areas in the garden to sit and chill

some facilities for kids

breakfast is good lovely coffee the food in restaurant is excellent and staff very good our 6th

rather than complaining about anything, some more fruits or a bit more variety in fruits for breakfast would have been welcome; although the fruit salads were already nice enough, among the

breakfast was good with a varied selection of food, nice coffee and wonderful welcoming staff

the swimming pool, with its stunning view, was a highlight of our stay

lots of choice at breakfast

great location. roomy and great views. breakfast was great. garden and pool were lovely

breakfast and dinner was delicious, we received wide range of local and continental food as well

i had quiet nights of sleep, a beautiful view, good swimming pool time, all the staff was super friendly everywhere i went and very accommodating

pool was not actually with warmed water, as advertised on booking

the bar was nice to have a drink during the day as you could sit inside or outside

dinner and breakfast was good-nothing special, but for the price you pay it is an amazing value

also loved the late check out

views, not far from restaurants, have a public parking spaces nearby, big pool, comfortable room (we had one with kitchenette)

the healthy breakfast options

we arrived late due to the flight issue and she was very kind to let kids have dinner and then check in, thinking everything about customer

pool is heated and we got a great breakfast with freshly made omelet

swimming pool 24/7 open

the staff was the best we could expect. very good sweeping pool. tasty breakfast. all good

good breakfast, the pool and public transport nearby really added up to an exceptional experience

place with great view 20 minutes from puerto de la cruz warm indoor pool heater and warm blanket in the

i was especially impressed by the kitchen

a similar, more savoury scent lingers in the kitchen which made me want to start cooking right away

my kids enjoyed

we missed a playground or at least something to attract the kids to stay outside more

kids were super happy to rin around and play on the small

alcohol spirits at bar limited

+nice kids

for one night ( 2 adults and 2 kids of 7 and 9 that we needed to have 2 rooms but one is enough if the kids are like ours smaller)

the pool (even if not very big) with amazing view on the teide

bot much really. pool showers were cold and bike in gym was broken but that’s pretty much it!

great hotel,spotlessly clean,lovely friendly attentive staff. excellent wifi. great food.

ays)

wifi very poor reception in room

being pushed for something negative to say it would be the wifi at night in our room would disappear

really bad wifi and the smallest tv i've seen in 10 years!

breakfast was good with plenty of choice

i and my kids lived on the fifth floor in a room overlooking the busy square and the ocean

if you have kids, there is a public kinder park right in front of the hotel

nice room. great breakfast! on the sea.

breakfast was good, varied and enjoyable

free parking is provided and good-quality wifi is in the room

wifi was also included

the beach is so close the wifi can still be received

wifi could be a bit hit and miss but generally worked fine and i'm really nitpicking here for

right on the beach clean, modern room. wifi good.