had lost their wifi and you can imagine it takes them a few days to fix it

wifi wasn t reliable

liked everything but found the wifi signal was quite weak in our room

access to wifi was a problem and that was the only thing that made messaging difficult

great breakfast, kind and very welcoming staff and owners, free parking and wifi

feel very clean large room that was tasteful decorated excellent pub grub in a very present bar , with great

beautiful location, clean rooms, great restaurant and bar area.

the breakfast was such good quality and a great selection to suit most tastes

the food , absolutely lovely , every meal we had gorgeous , good selection of drinks , breakfast was spot on both mornings

location, clean, comfortable good food in the bar . lovely view .

was some choice language from some of the locals at the bar

highly recommend staying here there is evening entertainment on over the weekend in the pubic bar downstairs bar prices are very reasonable there is also a shop just across the road that stocks

lovely bar with original features and nice outdoor seating area, dog friendly

lovely bar area

accommodating for an early check in (having travelled 6 hours for a friends funeral) & an early (4am

the girl on reception was friendly chatty and just , brilliant ud83eudd29 all the staff in the bar a young blonde girl and a young man where again friendly and chatty and brilliant ud83eudd29

very clean room comfy bed kitchen good

size of rooms was good an it had a kitchen

e pubs, restaurants, so we used the hotel bar and

poor parking, spaces taken by gym next door

wifi was good and much needed as we were reluctant to use the post-brexit roaming (expensive (+) good wifi, shower,proper bath towels,tea and coffee (-)wifi password in room was wrong

food menu extensive and delicious plentiful breakfast

parking for the motorbike

i never use the spa/pool in those places anyway very comfy, very reasonable

homely traditional pub , lovely beef and pork sandwiches for lunch and fab breakfast the next morning, very friendly landlady and staff , we stayed in the chalets which were

only thing i can complain about is that the pool bar was shut for over three hours while i was dying for an alcohol

nice bar with outside seating

loved the pool and spa

area was amazing, staff were amazing, gin selection was phenomenal, breakfast was delicious, room service was exceptional and the resort is beautiful

staff and food were excellent. golf and clay pigeon shooting.

poor wifi, still awaiting receipt for stay, not enough hot water for bath..

wifi was working

quiet stay and good wifi

the wifi was fast and easy to connect, and the location convenient to break a journey north or south on

friendly welcoming staff location parking

very poor wifi and no breakfast included in the price.

the wifi wasn't that good but i wasn't to bothered about it

downside would be the wifi is not very good in the room but worked better in the

wifi not great

clean wifi good and quiet

wifi slow.

wifi is very good, tv streaming easy

frustrating that the wifi reception as intermittent.

wifi very intermittent

wifi poor but some could say that is a benefit, however we face time and unable to get a connection

the staff on arrival were lovely and luckily we got to enjoy a few wind down drinks in the cosy bar before relaxing in our gorgoeus room

good parking and good location

loved all the car parking availability too

really safe and covid secure, team working in the hotel and bar were wonderful

delicious food, hearty breakfast, free fudge and home made cookies in the room

the staff could not be more friendly, and the breakfast excellent and beautifully presented

especially enjoyed the breakfast and how they catered for my gluten intolerance

also provided was a kettle and the dining area/ bar were superb and the village is

bar was very quiet as it was out of season, but there was a good range of beers at reasonable

there was no noise from the bar at all and it was nice to open the curtains in the morning and see the sheep in the field

food from the bar outstanding, speciality was pizzas and the cooked breakfasts were to die for

stay - loved our very spacious, comfortable room, the staff were friendly and helpful and the bar was warm and welcoming

excellent comfortable room .superb bar with friendly staff

allowed early check in which after an early morning start was very useful.

i appreciated the late check out which helped with specifics on my stay

wifi was weak. however we had a different room last time and it was better.

just the weather lol.....wifi little slow or none existent ..... think down to weather.

wifi was free and pretty good

wifi was poor but i guess that s the location?

wifi not brilliant, think due to weather

only thing that can be an issue is the guest wifi, which does not have great coverage in all the rooms

didn't have the wifi code, so used our own data and it wasn't very clear to us what we needed to do

wifi could be better.

wifi. buffering all the time

great ensuite shower with toiletries good interactive tv and wifi restaurant was fantastic with breakfast included in cost of room

free wifi

location and staff. reasonable facilities inc tv and wifi.

, hd tv, coffee and tea making facilities in the room, safe on wardrobe, free wifi, fantastic breakfast you basically can order whatever hot breakfast you want, staff are so

bar was a lovely area decorated nicely with great choice of beersthefood was excellent

was no room service food on when we got back to the hotel, despite being told from reception we didn't

freindly staff great location and great pool/gym

the late check out was great, the bed was really comfy and the breakfast was amazing.

location is brilliant for metro and the spa facilities are brilliant

ordered breakfast in the room whilst hubby went to gym

bar food was good in portion size and breakfast buffet was very well stocked with plenty choices to

breakfast good plenty of choice especially for kids, great parking, in the middle of everything fab place will definitely go again

the beds were comfortable and all laundry and towels were like new

cleanliness friendliness of the staff and the quality of the breakfast and options

the staff were all very accommodating to me with early check in and late check out so i was very thankful for that

very easy , staff brilliant and car park very accomadating for our car and trailer

fresh milk available from the bar and a teapot in the room small but important things

requested an early check in because we were attending a family funeral and we needed to change clothing after

the bar and restaurant were spacious, comfortable and cosy

the restaurant and bar area are really comfortable and welcoming

excellent dog friendly bar & restaurant

amazing fresh breakfast!

early check in, reasonable check out time... hotel was clean, and staff were lovely ..

we would have preferred to have a proper breakfast rather than the 'grab and go' breakfast

.everything except the breakfast

neighbouring restaurant didn't open until 9am, so i had to go off-site to get a full breakfast (but not the fault of the hotel itself)

bed was ok to sleep and they allowed early check in and later check out

nice bar with a pool table downstairs

nice bar downstairs and if your going out in the town this location is good, it’s a 10 minute taxi

downstairs bar with pool tables

it is excellent value for money with a bar down stairs and a lovely breakfast in the morning

10am and went in to ask if i needed to register my car before heading back out but they gave us early check in

the breakfast was lovely as was the bar meal we had on arrival

the bar and restaurant were also beautifully furnished and tasteful decorated for christmas

breakfast was delicious and host was lush. location was stunning.room was very good and clean

the full english breakfast was substantial, well cooked and very tasty, served with a bright smile by jo

the breakfast was delicious, and all the staff were very friendly

stay friendly staff excellent breakfast location good next to train station local tourist spots not far from durham sunderland

we had a late lunch in the bar which was very nice and the staff who looked after us were very pleasant and attentive

however i am pleased the queue to the bar wasn’t big for checking in

we ate lunch there but didn’t have breakfast

very clean friendly staff good food and bar prices reasonable

an old tv that did not work and no wifi

to ask for wifi code, tv didn't work, one ceiling light didn't work and the light over the mirror in the

the wifi signal not very strong, cold bathroom

wifi did not work

bathroom every 2 minutes; the tv only worked on some channels - no bbc; the bathroom was dirty; wifi didn't work; breakfast was shambolic and tasteless, not easy for a full english breakfast

friendliest bar manager and staff we have come across in a long time

bar staff and restaurant staff where great and friendly

it wouldn't put me off visiting again but would probably avoid xmas time if bringing kids

noise, kids running around the corridors at night, bathroom very old and needs updating and draft coming

big car park with enough room to park my truck

the wifi stops working as soon as you get in the room

tv didn't work, flaky wifi. no in room heating contold

friendly staff all 3 diff members of staff o saw were briiant, was very clean throughout, free wifi tv with a enough channels very clean room the bed was that comfty was a shame to have to get

wifi connection was great too

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

no bar yet not for familys but clearly states that.

there is a bar with everything you could need

the hotel staff, bar and pool table

good location for our event at exhibition park. good bar area. just what we needed and clean.

were very helpful, we arrived early and they were able to accommodate an early check in, great value for money at only a 20min

we had dinner in the evening and breakfast the next morning and the food was all excellent

the staff are really helpful and friendly,food is delicious, breakfast and evening meals

breakfast was fab

early check in as was in the area for a wedding, after a phone call to the hotel they arranged for

it says on the tin- spotless, comfortable, best john smiths pint at great value and a fantastic breakfast

early to our early check in just on the off chance we could get in

it was like kids breakfast

clean, comfortable, secure. complimentary biscuits. late check out.

quiet and no kids running around got a room with window that opens

with lots of school kids/youth near the park etc

we had a family emergency and we unexpectedly needed our 2 kids to stay with us even though we had only paid for a double room they let us have the

breakfast

parking, good location, staff super friendly, cheap late check out, what more could you ask for

i had a quiet night, i had a free continental breakfast which was good they are following covid rules, thank you so

up to mark, quiet night, nice view from my window, worth for the amount which i paid, got free breakfast it was good this place is very comfortable for travelers, located near to city

were really friendly and helpful, they arranged ,2 hours early check in time

wifi was poor

excellent rooms with brilliant wifi

flushing wc, plenty of hot water, comfortable bed, good wifi & a tasty breakfast, but breakfast could have done with a bit more choice of food items

wifi was slow

the wifi was very good

breakfast cooked to order

the restaurant/ bar were lovely well priced drink’s excellent menu for dinner and a substantial breakfast

breakfast was excellent - comprehensive tick sheet the previous evening and a time of your choice

we ate in the bar at night - it had a lovely atmosphere and food was good, as was breakfast which we pre ordered

breakfast was excellent- great quality and choice

staff helpful with early check in and late check out as we are ihg members

and the hotel was clean and the bar reasonably priced

thank staff enough, come to newcastle for a rvi hospital appointment and we got free late check out due to an afternoon appointment for our child

very good breakfasts plenty thing's for adults and for kids

the staff were amazing and so good with the kids and very patient. the rooms were very clean.

good stay ideal for the arena good room very clean great temperature breakfadt and bar good too

very friendly staff clean room with a lot of space. fabulous breakfast

late check out (well 12 noon on sunday), mezzanine lounge with complimentary coffee and

a very bright smoke detector flashing all night. noisy spa area full of kids.

location was excellent and the staff were pleasant and helpful. spa facilities were good too.

the bar was very relaxing and the restaurant was soothing

ambiance and bar was so welcoming & enjoyable

we had a lovely meal in the library bar prior to the event and an amazing breakfast the following day

evening meal unless you book you only get a bar snack.

with my adult son, who has a learning disability - he is prone to anxiety, but the staff in the bar and restaurant couldn't have been more welcoming and accommodating

very friendly staff, and nice bar area to get a

the bar and garden room downstairs were beautifully presented

the dishes in the bar were really delicious

nice room, excellent restaurant and bar just downstairs

walk from station (uphill), beautiful beer garden, lovely staff, good bar selection and prices, lovely clean decour, very affordable, nice bathroom and very comfy bed,

wifi didn't work when i was there at all.

t i had unlimited data so i didn't bother asking for help) and the plug in the bath was not

couldn't connect to wifi in the room.

wifi needs improvement. shower not quite hot enough!!

wifi connection was poor in our room 208.

could not get wifi in room?

weekend rate with free drinks vouchers, free wifi and decent car park price and very convenient location for the sage theatre and newcastle

surprisingly the wifi was poor not enough strength to download a newspaper

round 15 mins) - very friendly and cooperative staff - rooms are clean with fast free wifi

loved the balcony, great views, great location, great wifi, staff were friendly and helpful, has parking available which is great

wifi didn t always work

wifi didn't work first time

wifi was a little annoying in that some of the most standard web sites threw up security warnings,

great room, bathroom, wifi, breakfast and dinner

wifi was really fast and didn't have any connection problems

rooms were ready when we arrived at 2 but they wanted £10 each as an early check in fee for just 1 hr

late check out on sunday was particularly good

bar menu limited, would have liked more choices

buffet breakfast was a bonus

room really clean and fresh, nice bar area and excellent breakfast

wifi connection was poor

issues getting online with wifi

when i had trouble getting on to the wifi the receptionist helped me

wifi worked well and got on and worked in the small lounge on skype calls

could connect to the wifi but but i was not able to connect to the internet to use

the breakfast bar was ok and the cooked options really good

realised i was overcharged on my bar bill that was added to my room bill, didn't notice till i left

breakfast bar was ok but the milk was not cold enough for my liking.

in keeping with the style of building, very warm in bar on a cold day/night

for a slightly early check in

wifi took a little while to connect on my computer but worked straight away on my phone

the room was great!! lovely walk in rain shower, big bed, great amenities. wifi, not so good.

wifi in our room

problematic connection to wifi in reception area

good wifi, as i needed to work while in the room

should be a manual in each room explaining the facilities, wifi etc

wifi: you must become a

also the free wifi is really straightforward to connect to, and it's fast

the hotel clearly has wifi but

linens, no spoons of stirrers for tea & coffee making in the room, no mobile signal and woeful wifi

good parking, excellent wifi, tasty breakfast

wifi tv and nice shower gel/shampoo

cosy, quirky and a lovely place to stay. great wifi!

bed was very comfy, wifi was good, service was great, parking outside the hotel

good wifi

i didn't use the washing/drying or kitchen

off wall radiator didn't work desk extremely wobbly iron board had no cover just metal frame kitchen was dirty with pots of green food on cooker very noisy at night, steward left keys for

kitchen to be more tidy

we were told there was a shared kitchen but weren’t shown it, in fairness we didn’t need it and didn’t ask either

it's centrally located, quiet, good wifi, near everything else that matters.

the wifi was working great and the bed was very comfortable

the wifi did not work in the room but did in the corridor? air conditioning was noisy

staff very friendly and helpful buffet. breakfast excellent comfortable room free wifi fantastic

great location near the station. clean and had everything i needed. good wifi

there was a hairdryer, extra linens and pillows, tv and free wifi

very good breakfast, reliable wifi

internet/wifi speed wasn t fantastic but it was decent.

clean room, big shower. good air-conditioning and wifi. extra pillows available.

good wifi; selection of teas etc

- great bar - great customer service - fast wifi negatives: - broken furniture in room - key cards being demagnetised constantly - out of

wifi in the rooms was weak. no toiletries in the bathroom. just soap dispensers.

sadly the wifi was patchy in the reception area and non existent in my room.

wifi didn t extend into our room which was a shame, and a few toothpaste marks on the mirror from

quiet and good wifi

lovely decor and beds are super comfy and the late check out was great.

early check in & late check out. window opened much appreciated.

lovely bar and breakfast area

ambience and was lucky to get an early check in

early check in & late check out. window opened much appreciated.

it was a faff having to get the hilton app to obtain free wifi

wifi should be free in the rooms

no free wifi parking 12 for overnight

no free wifi!

free wifi

wifi is extremely poor/slow but i am sure it can be fixed!

good wifi

wifi a bit slow but good enough for emails and browsing - can't use for streaming

was pretty much perfect except wifi is very poor

d has been every time i ve stayed here).

not great wifi and since i went for business this was crucial for me...

wifi a bit dodgy. there's nothing else i can think of.

super wifi

beds lovely. great wifi and working space. fantastic breakfast offer.

very clean and modern entrance and bedroom. good wifi. friendly staff. great location.

there were no issues with the wifi which we sometimes get

free parking and wifi was a bonus

i asked for the wifi code and was told it was on the room door

early check in as room ready on arrival

easy to find, plenty of parking and friendly staff and customers

on a beautiful, quiet road, yet short walk to city centre, cathedral, riverside, bars, restaurants & railway station accommodation: immaculately presented property with elegant &

a little bit of class is the honesty bar with homemade creations

gem of an hotel, the decor is beautiful, the hotel is kept spotless plus the breakfast was absolutely delicious cooked to perfection

similarly the staff at breakfast

there was a good selection of cooked options for breakfast

very helpful cleanliness nice warm room nice bar area central location quiet value for money laundry room sausage baps secure lots of hot water chill out area bright modern

excellent location, nicely refurbished and bar on site

lovely hostel, a great communal bar area. ensuite bathroom and toilet for the dorm

bar area is a

security rooms warm and cosy sky sports good selection of beers and wines plenty of hot water laundry good

had a lovely stay even got a early check in room was very clean and it was a nice touch with the tea and coffee making

noisy guests letting their kids run around the corridors till 1am.

1 girl upon check in - she was great even though the full thing was a riot n kids were in tears when seen where we were stuck

has arses flashed at me and 2 young kids

shared toilet/bathroom facilities as we had kids

the staff were lovely, friendly and really helpful to the kids and the location was perfect

our party to stay in the family room had 2 adults and 2 children (7 and 9 years old) and when the kids climbed into bed for the night the bottom bunk collapsed with the 7 year old in it

beautiful old charm. amazing breakfast.

i was also on a cycle and i was allowed to bring this into the bar area - superb as a cycle is quite vulnerable

the breakfast is delicious, the bar area is very relaxed, the room i had was all i needed given the price i paid

staff were really friendly and helpful, always greeted with a smile. breakfast was delicious.

kids pizza didn’t have much taste either

good service by staff.especially bar staff late a night when we arrived late.

late check out at no extra cost.

breakfast was

wifi slightly temperamental.

wifi didn t connect in our room, they had just changed supplier and was having a few issues, it

location near to central car park; good size room and comfortable bed; excellent shower; secure wifi; very good breakfast; pleasant helpful staff

) wifi very dodgy one day of our three day stay pricy for what we got though the rooms were

to have the choice of a full vegetarian breakfast on the breakfast menu, portion was large, very filling

nice modern rooms, comfy beds, good wifi.

ot ideal when my wife wanted to sleep and i needed to work) the wifi was very slow

the table the bath air con size of the room choice of tv channels free wifi

the wifi could be faster and less temperamental

a secure wifi connection would be better as oppose to the only unsecured connection, meaning online banking

the wifi worked wel

the wifi was a did iffy but that was being fixed the day we left.

wifi kept disconnecting

couldn t access the wifi as it was unsecured.

free wifi:), and the bed was very

little bar, room was decent enough just very squeaky floors and bed, and noise of kids outside wasn’t the best but if you make the most of the bar you don’t really care

the bar has a great atmosphere we will definitely be

bar was great as was location

an early check in which was super helpful

handy for where we needed to be, very clean, comfortable bed, friendly bar staff and fruit in the g and t

no free wifi in room would have been great if breakfast was included in the room rate.

gym just what i needed wifi fast

one of the few hotels that still charge for wifi. 10 is a joke!

how confusing the supposed free wifi was to organise. ended up having to buying it.

do enough for me, ordering taxis, arranging the spa visit with my daughter, sorting the wifi

the wifi in he hotel was very poor

there is no option for secure wifi

wifi good signal close enough to walk from gateshead metro or newcastle train station

great helpful staff lovely clean rooms fantastic wifi would stay again

good wifi and shower was hot every morning

spacious and comfortable rooms. king size beds. fridge and safe in room. free wifi

the wifi was good quality and easy to connect to

good wifi

difficult wifi

more explanation about fitness room and breakfast facilities, we only stayed one night and did not venture in the hotel to

early check in

the bar and restaurant area is always busy and has a great atmosphere

with the atmosphere, staff, easy check-in, lovely spacious room (even though standard), cool bar with bi-folding doors opening out to the street

very professional sunday lunch was lovely bar area very welcoming and

wht a fantastic team and amazing room and excellent bar

feel of the building which is one of its great attractions there is a little noise from the bar and traffic in the street (the building is directly on the footpath) but not excessive by any

the bar was unreal so well stocked

early check in

checked in early , warm welcome from everyone in the bar too

great bar

open wifi network is insecure.

very weak wifi

good wifi throughout

offered different restaurant however we travelled most of the day, just had room service

bar wonderful, we didnt have breakfast

but clean rooms nice bathroom , good facilities with a large table outside and lovely micro bar inside this is the perfect location for a night out with the girls

bar for a drink, breakfast available in the morning, a fantastic humorous host

breakfast room was very nice with a large breakfast bar and comfy sofa

the bar is situated on the ground floor and the staff were very helpful

in a club house hotel (lots of party animals and drunks) i arrived to lads getting drunk in the bar and trying to chat me up when all i wanted to do was relax after travelling 7 hours

modern, lovely location. the kitchen/ living area and bathroom were spacious and fantastic!

amazing little kitchen

spacious rooms, a very modern kitchen with everything required for self catering

much more space and with a kitchen you can make some tea or coffee or even cook

accommodated an early check in. very clean apartment and friendly staff.

wifi was not free a little extra milk for extra cuppa tea in morning would have been in room,

were very comfortable room very clean good wifi excellent service at breakfast staff very friendly would stay there again

poor wifi connection

free wifi

there are tea and coffee making facilities, air conditioning, great bathroom and free wifi

wifi a bit hit and miss.

wifi in our room was unusable and there was a gap under our door meaning the corridor light shone

very poor wifi

just the wifi was poor at times, breakfast service was a bit slow

bad wifi signal...

comfortable rooms and beds excellent prices and value great location for easy access to bars, restaurants, coast and city centre flexible hospitality including bar opening times and

great location - clean, lovely breakfast, welcoming staff and a good nights sleep

enjoyed my breakfast & the staff were welcoming & friendly

there was also a bar by reception which we used prior to meeting up in newcastle and on our return late evening

the staff were very friendly and even allowed an early check in when i needed to work from the hotel room

clean large room with big ensuite good continental selection at breakfast reliable, free wifi

the free wifi was very good

great wifi and tv

service, room had all the necessary equipment, tv, iron, hairdrier,kettle, shower, wifi etc

really appreciated the free wifi - wouldn't stay without it - and the free parking makes the cost of a stay even more value for

poor wifi , cold beans and dated bedroom/bathrooms

the wifi isn't very consistent

unable to get wifi

the wifi was not very good . the beds were not that comfortable although extremely clean.

liked the staff. liked the parking. liked the room and breakfast. loved the wifi