free breakfast, no free wifi and no indoor pool

had issues with the wifi and door keys but this was a city wide power issue no fault of the hotel

the room was a nice room, outside of the wifi and counters not clean

no microwave the wifi was impossible to get on to get work done

location, trolley to casino was nice extra, free covered parking across the street was great

dry close to casino could walk over and not go outside

to have to wear a mask at the machines and not drink when you could drink without a mask at the bar area with no mask where everyone was closer together then at the machines

the place was absolutely gorgeous! very large gorgeous casino, hotel rooms were very spacious.

would love to come more often and try our luck at the casino, but the price is pretty steep, so we'll just have to save up for special occasions

the casino

cincinnati, one block from the casino

location was great since we were going to the hollywood casino

the proximity to the casino was great, and the room was large

location to our activities. many choices for breakfast. staff helpful and friendly

breakfast was great! hot breakfast was provided.

breakfast was great

loved hot breakfast

°less than an hour from ark encounter, creation museum, and newport aquarium °indoor heated pool

the pool was a bit small, but it was really nice and the kids had a lot of fun

the pool, work out room and hot breakfast in the morning.

facilities are clean, beds are comfy, pool well maintained and breakfast was hot

pool is way to cold

excellent location to restaurants and casino

my grandson enjoyed the pool

the breakfast was excellent

there was none available so we told the kids they ran out (

was a very comfortable stay, breakfast was very good

breakfast sandwich was really tasty

they even had rooms reserve time at the pool so we weren’t sharing with other families

very clean and great breakfast

the pool was closed

for one, the pool was closed the entire time which is disappointing to the kids who were super excited to swim

the chlorine level seemed a bit high in the pool...

) the boys loved the pool and breakfast

the breakfast was excellent with lots of options

my kids absolutely loved the breakfast

shuttle to the airport

room staff breakfast shuttle were all excellent.

didn't have a shuttle to and from then airport so it cost us a total of $35 to and from using a taxi

well maintained and close to the airport and provided shuttle service.

the room was great, i opted for the spa tub and it was useful after the long days.

the pool was super cold

spa tub was weak

breakfast was beyond what most other hotels offer

we paid for the spa tub room and the tub was great however the jets didn’t work

we loved the pool table, pool, snacks and all the games in the lobby

the pool area was great

staff contemporary feel shuttle cleanliness free breakfast

there was a bit of a mix-up in the early morning (4am) for the shuttle to the airport, as a family of 4 showed up to take it but had not signed up the day before,

clean comfortable easy check in great value 24 hr gym beautiful indoor heated pool

breakfast was delicious

we enjoyed the freshness of the foods. the kitchen staff was helpful.

room was clean, the pool and hot tub was very nice

free breakfast, free dinner/drinks mon-thur, large rooms, great pool, clean, good location

lots of hotels but i have never had a shower like they had feel in love with it when we went for breakfast which was different both days we were there we were greeted by lois who really help made

the breakfast was good and the staff was super helpful

i liked the pool area

was a light going out on the pool so it was flashing into the room all night long

gym and good location

urged us to get up and have breakfast and told the times but didn’t say that all that was available was wrapped up bagels a

amazing staff, clean property, and excellent breakfast

being able to do our laundry since we were there four nights was very helpful

tried calling the front desk to find out the shuttle schedule (which ended up being consistently 45 min behind) couldn't get ahold of anyone and

the access to a laundry room and clean rooms.

on-call hotel shuttle service to and from cvg is good

the pool

indoor pool

great breakfast and service by the young lady serving breakfast.

breakfast was good and plentiful.

breakfast was good …. could’ve had some meats

good breakfast with variety of choices

it was clean the staff was great breakfast was hot and good choices

super clean, great amenities such as pool and continental breakfast, room was fabulous

everything seemed new, amazing breakfast, the staff was super polite and there was lots of stores close to the hotel

i even used the laundry services and found an employee cleaning the washing machines with a toothbrush

breakfast did not meet expectations

the pool was nice and everything was all clean and well kept as well

plenty of restaurants and shopping center 20 min from newport aquarium and cincinnati zoo kids had a blast in the

we loved the kitchenette in the room

indoor pool was amazing, our granddaughter loved the gym

breakfast wasn't all that good

the room was comfy but the breakfast sucks and we saw roaches by the food!

kids playing in the hallway, too many people allowed in one room

they didn’t have essentials , no fruit , no eggs , no oatmeal … kids were running down the hallways

wasn't even shut when we got to our door and the lights qouldnt come on i had 3 small kids in tow and did not feel safe

almost a full size fridge and freezer with counter space and kitchen sink

the gym is quit small there was no dumble at all.

the pool was great

gym was closed and there’s no guest laundry.

the outdoor pool was perfect, clean and temperature

my son and i went to the gym and worked out together

we also love the shuttle service and ability to park our car at the

breakfast was quite picked over about 30 minutes before breakfast ended

location and shuttle

amazing breakfast / very clean /friendly staff / location

, love the different layout , great ac , beds nice and comfy , no pets, extra snacks if kids get hungry, love the desk area , we are on a medical trip for my special needs son to cincy

being fresh, spacious, modern, clean, amenities. excellent gym, very nice bathrooms.

close to the airport, great staff, and easy shuttle run in the morning.

night desk clerk lied about the unavailability of 24/7 airport shuttle when i arrived at airport at 1am

the main reason we booked this specific hotel was because they had an outdoor pool

an airport shuttle was available for a very early flight

the breakfast was a really nice bonus

full kitchen with a full size fridge, microwave, stovetop and all silverware/dishes, which would be

the beds and pillows were comfy and the rooms had a full kitchen with utensils and cookware that were handy

the breakfast was great and well organized. the pool was nice and clean. location was great.

laundry was handy

had spinal surgery so no breakfast. but it sure smelled good.

wish the breakfast would have been more than just self serve

morning hot buffet breakfast was very nice to start the day with

liked the little gym

the breakfast was great

great breakfast, nice pool area

loved the bar in the main lobby, pool, and the shower head in the shower was amazing!

bottom of pool a little cleaner

pool had too much chlorine. caused a rash on my grandson

of the hyatt benefits were available: gym, pool, breakfast, decent rooms

right next to the cracker barrel. 24 hour shuttle to the airport.

was clean the pool was nice

was friendly, breakfast was great

24/7 shuttle, breakfast included, clean and comfortable, great staff

i called hotel and shuttle was right over to pick me up

the parking, laundry and staff

no breakfast because of covid decent daily price stupid pet

very friendly, breakfast always refilling

the kids had an amazing time

we didn't eat breakfast because our flight left too early

was clean, staff was friendly, kids enjoyed the pool, close to lots of shopping and restaurants

breakfast choices could be expanded.

hotel is clean, the staff is friendly & it’s an affordable price for it to have a full kitchen included

very clean close to attractions personalized kitchen good value for the money

the room is big, kitchen is good, very nice staff

i love having a spacious kitchen

big rooms and kitchenette

the fitness center was a nice touch, and i was able to get an early morning work out in.

room is great, free breakfast every morning!!

room, the staff and the delicious breakfast in the morning were all very much to our liking

staff, breakfast, indoor pool

price was okay. good restaurants around. had a fitness room.

breakfast was great, pool was nice, and staff was nice.

the bed was so comfortable that we overslept and missed breakfast all three mornings

vending machines not overpriced, breakfast was great, pool was clean and well maintained

re under covid, but they get breakfast that they had in the bag was just terrible

pool out of order.

our shuttle driver was a great ambassador for your brand as well

location and shuttle to/from the airport

not able to have shuttle available

convenient location right off the interstate and free parking is great

i didn t like the fact that online it states that they have a pool

also, there was to be laundry facilities but that was not so, i had to find a laundromat

got great sleep in the comfy bed and was happy to wake up to fresh waffles in the breakfast room

laundry machines not working

breakfast was very good

laundry dryer was thumping against the wall

kitchen, refrigerator, stove, room size, tv, laundry faciities,

oatmeal, coffee, muffin and nutrigain bar was an ok start for grabngo breakfast

we found dirty laundry sticking out from behind the dresser that should have easily been found it the room was

hotel was not able to provide kitchen items in the night so we had to wait until morning to eat

the grab and go breakfast.

there is a fitness and laundry room

pool was great for the kids

clean & comfortable! friendly staff! good hot breakfast!

more options for breakfast!

people smoking poolside

that the room didn't connect and we was across from each other. we were staying with kids.

needs a bigger gym and pool fixed

i be gone to work but my kids love the breakfast and the facility is always clean.

gym treadmill motor making sounds

down, was looking forward to their hot breakfast ice heard so much about in reviews, also the gym was closed, workout equipment looked lovely

beautiful hotel kitchen and bar till midnight pool and hot tub till 10 rooms were great

breakfast was awesome

will take that into consideration for next trip with the kids

beautiful hotel kitchen and bar till midnight pool and hot tub till 10 rooms were great

breakfast was very good and although we did not have any of the evening meals, it looked very good

the pool and the heart shaped spa tub in the room

rooms were nice and the pool was great

very nice people and great pool

nice swimming pool and game room

the bed was very comfortable and the spa was awesome

staff was great with helping me access wifi on both my phone and ipad

ended up using cell service instead of wifi), toilet was loud and made a

the wifi somehow logged in to my phone and my accounts were hacked

thin and we were placed next to someone, even though there were few guests staying at the hotel, wifi is terrible

furniture was very dusty and floor in swimming pool was dirty

breakfast was good room was clean bed was perfect

the pool could have been bigger.

everything was very clean, bed was comfortable and their breakfast was very good

the bathroom next to the pool did need some attention the gathering area by the front desk was comfortable and very inviting

the breakfast was great and also pool.

breakfast was phenomenal

the rooms are very clean and breakfast is actually very good

also, we had called ahead about two pets and were told it was a $25 pet fee but were not told it’s per pet per night

breakfast - was there at 8:40am and no attendant around

be the breakfast, but it is more than enough for this price, can make people full

also they give out a free one day membership at the gym across the street even though they have a fitness center inside the hotel

the people at the front desk and cleaning staff abd ladies in the kitchen were awesome

the pool was heated but could have been just a bit warmer.

breakfast is pretty incredible

great breakfast and price.

everything was awesome! breakfast was great. pool was perfect

very clean and breakfast was great.

early check in with no issues.

we didn’t make it early enough for the pool but i’m sure we will come back again

really good staff! the lady at breakfast was super nice every morning

there was also room to park the truck and boat trailers and places to plug up the battery

the location close to casino/price was good

less than 5 minutes away from the casino

bed in a clean room, friendly and helpful staff, good breakfast served early

was not good, gym was under construction and nobody bothered to inform early

it felt sketchy arriving late at night- kids congregating in parking lot

everything you need, friendly, great breakfast

the downstairs had a pool table, foozball table and a tv area

bar off the lobby was very nondescript

and clean, fitness room was great and community rooms with the pool table, mini home theater and bar area were a nice added bonus for the kids

pool and the extra area downstairs with pool table and tvs

location, restaurant and bar on the bottom floor

lobby bar and comfortable spacious room.

we really loved the bar area

excellent bar and restaurant

room was very comfy - really nice bed and the bar area was fun after a long day of work

wifi wasnt the greatest either, it kept skipping every few minutes

i didn t use the wifi but i left with bedbug bites

no hot water and wifi was rubbish

no free wifi as advertised 3

was no hot water, no wifi, was told there was no room service when we were told that there was room service when we

free breakfast, good location, nice gym.

delicious breakfast and great location

breakfast was wonderful

great value for the location. continental breakfast was very nice!

the gym could do with another bench for free weights. there were 2 of us lined up to use it.

i had no issues.. unfortunately the bar was not opened but we still didn't have no problem.

bed compfy and breakfast good

complementary dinner and breakfast were delicious

the kitchen staff was amazing!! also cleaning lady with blond hair was great

that the billiards and bar were on separate floors

was uncomfortable, wifi cost extra and was terribly slow

wifi signal was so poor i ended up using my phone as a hotspot

i chose a 4-star expecting access to food, drinks and wifi

inoperable wifi 2

didn t even know about wifi

the rooftop bar has a fun vibe with wonderful bartenders

the roof top bar / lounge is very nice and relaxing , the bartenders were wonderful and very welcoming

know about the $40 a night valet in advance, construction in the hotel no hotel bar or restaurant

went to the brick & morter bar & restaurant or drinks

food was just bar food and very mediocre

my colleague and i stopped at the bar on the second floor at 5:00 for happy hour, we had one of the worst and weirdest experiences

the location was near both stadiums and the bar street and was only about a 15 minute walk from all of them

slow wifi outdated fitness center

friendly staff, well equipped rooms and flying wifi less than 5 minute walk from riverfront

the gym was standard -- nothing too special, but adequate.

some staff were amazing

loved that had a spa and bar. beds were so comfortable. loved the nice big bathroom

wifi should be included, and the valet is pricey.

wifi is not included.

wifi was solid

have to pay for wifi 13$ or 15$ a little bit more incentive for $300

what happened to free wifi

free wifi and complementary breakfast were much appreciated

swimming pool it felt great

breakfast was very good. fresh cooked items. large spread.

24 hr pool. too many kids to wanna swim

the pool

fun and vibrant look! the bar area was very nice!

the rooftop bar was heavily advertised and we were so excited to experience it

location was good and the roof top bar was cool, the bartenders were very good and my drink was excellent

we loved the location. it was close to attractions. the rooftop bar was nice.

the room room was awesome and the breakfast was great!!!

good bar food and breakfast

there needs to be more glassware and kitchen items

over charger , paid for parking that was not mentioned. no room service.

i have rarely experience such pride in one's work that was on display daily, especially the kitchen personnel

the breakfast was horrible. need to explain the options better. and need more options

room, breakfast

friendly and helpful staff, which included the valet, front desk, bar tenders

there was an incredible rooftop bar and dining venue

breakfast was excellent

the indoor pool was small.

i liked the comfort of the room, the quality of the gym and the service of the staff.

beds a bit stiff and the pool was highly clorinated

comfortable beds, nice pool, good breakfast.

liked the friendly staff, clean rooms, and breakfast was great

the location and parking garage are great. hotel bar cool. room clean and staff very friendly.

drinks at the bar were way too expensive. especially for bottom shelf alcohol

the kids thought it was really neat

the bar food/drinks were also pretty yummy

my kids loved the fun decor throughout the hotel

liked the availability of a kitchen if you want to save on going out and cooking your own meals

the front desk was very friendly. the room had a kitchen and a large refrigerator with freezer.

breakfast was suitable

no cold water in faucet hair around kitchen area drain in bath sink broke floors dirty

liked that it had a mini kitchen with a nice an clean refrigerator

microwave and mini fridge plus a smart tv to get you own apps to watch your fav shows the breakfast was great

it was new, clean; we liked the pool and gym

gym was nice, rooms were big and spacious, breakfast was nice, pool looked nice and felt warm ( we

the entire staff were awesome, especially the ladies working the breakfast area....

it was new, clean; we liked the pool and gym

the bar was nice and breakfast was great

my kids did not get to get in

my room, which it was, but they didn't tell me that you have to reserve times for the pool so my kids didn't get to swim

nice staff, clean rooms unique way rooms are set up, pool was great

sofa bed was not your normal sofa bed, more like a trundle bed, only fits little kids

breakfast was decent

pool or hot tub, seems like a bad part of town, had to switch rooms cause the first one had no heat

meager breakfast. same every day. no pool, pool had been filled in.

gym and laundry room were a plus

free breakfast was great value

was very disappointed that you list having a fitness center but didn’t have one

everything else was as expected. kids loved the pool!

the pool was out of order.

blueberry waffles were great, the heated pool was a hit with the kids. rooms are nice

place doesn't have its own fitness center

good selection of breakfast food, hot pot in room for coffee.

beds comfortable and breakfast was great

had a great breakfast selection

the full sit down breakfast was great - a real benefit since many places just do a grab and go

a piece of fruit, some juice added to breakfast.

the lights are dim and the main light in the kitchen only had one of the two florescent bulbs working

upon arrival the major kitchen lighting was burnt out. thought that odd. it was fixed .

good location and good facilities though didn’t use pool or gym

very nice layout. well thought out. very clean nice breakfast. will definitely stay there again.

the rooms are large, comfortable, and have plenty of conveniences, like the near-full-size kitchen, great desk/work area, plentiful shelves and drawers, and even well-placed hooks

the pool was on the small side and was a max depth of 4 feet deep

the pool was too cold

the breakfast and coffee snack bar was a nice feature and the gentleman working it was very nice

but the downside was the pool was too cold

the pool was out of order

pool is cool haven't used it yet but hey maybe next time

the breakfast was very good

this hotel is clean, quiet & has an indoor pool with a small fitness center

no breakfast major disappointment

the swimming pool and beds are comfy

didn't have the complimentary breakfast so can't comment on that

the kitchen and that i was about to cook instead of going to a restaurant everyday.

easy access, very clean, complimentary breakfast.

the breakfast.

breakfast area was spacious and tables spread out-i didn’t feel jammed in next to people,

limited breakfast

quickly breakfast was replenished with the amount of guests eating

the lady that does the breakfast in the morning has become my favorite

comfortable room and good breakfast

thing about it is after she bust in the room i have to argue with this employee about having a late check out

everything was great, friendly staff, awesome breakfast, would definitely recommend

pool and close to wedding i was attending.

full kitchen was convenient and well stocked

room was a suite, with a kitchenette, a little sitting area, a very comfortable bed and a sink area separated from the

breakfast was great all the days and the hotel was pleasant.

the breakfast, gym, and pool were great!

the kitchenette was nice - full size refrigerator, microwave, dishwasher

we couldn't get wifi in our room at all, we tried the whole time we stayed

night: no wifi

wifi didn t work on the playstation

poor wifi

facility was dirty, it smelled, i wasn t told about free wifi or how to access it

the breakfast was not setup as advertised

was no breakfast, only coffee

the rooms were not complete and there was no complimentary breakfast as advertised, no iron, microwave, hair blow dryer

no breakfast

smell of smoke in the room and no breakfast provided.

wifi too weak to use, no local tv stations, no major networks, phone didn't work, plugs literally

wifi was terrible and the continental breakfast was laughable

wifi password did not work

the phone to our room was broken couldn t call the front desk to ask for wifi password it wasn t provided

the phone to our room was broken couldn t call the front desk to ask for wifi password it wasn t provided

booking. com stated breakfast was included. i checked with staff, no breakfast included.

no wi-fi until i pay for the room no breakfast

hotel was booked, pool was closed and ac was broke- in 90 degree summer weather

no breakfast

not look for breakfast, was a simple room an from what i experienced was clean as any i've stayed at well really