room and bed, kitchen area, nice host, parking within premises, breakfast, stable wifi, nice area and base to

oven and kitchen cannot be used for insurance reasons (fridge and microwave are available)

well planned, comfortable, warm, great shower area, useful location, good parking, kitchen well equipped

wifi didn't work, kitchen facilities not as described

we arrived late and their kitchen was closed so they recommended a very nice local restaurant a couple of miles away which

rather fussy registration for wifi. slight irritation that the restaurant closed so early.

wifi signal could not reach half of the room

was excellent except for the wifi

no wifi for the duration of the stay.

the wifi was difficult to connect to.

the wifi was also good and i managed to get some work done

wifi was a little hit and miss also

the wifi was also stable and had a good signal

spacious rooms, spacious shower, good wifi, enough safe parking

heating and cooling options available, as well as a tv and free wifi access

there is free wifi available, but it kept dropping out in the evening.

slow wifi

wifi also worked well in main hotel so i was able to meet a deadline on a very late project which

wifi wasn t blindingly fast

the room was very comfortable, with free in room wifi

bar chap was really friendly sorted breakfast and showed us our room, breakfast was excellent and

location, good price, easy to find parking space, staff very friendly, although bar was quite busy and loud, room was very quiet (we had family room)

as i had to go into a bar where people were drunk and vaping inside

the bar needs updating to be in line with the hotel rooms.

room ideal .bed comfy. bar prices very reasonable

bar area, room was nice, clean and spacious

breakfast was excellent with great choices, good bar area and superbly decorated throughout, next time we’re in ponty this is where we’ll stay

the bar / restaurant on the ground floor is very striking, attractive and welcoming and the staff

worked better if black out as it was very light in the early hours of the morning, quite a noisy bar just a few hundred meters away which

stairs a struggle if infirm .. lift was a tad slow wine in bar was beyond disgusting ...

liked the use of the pool/sauna etc. kids loved it

your meals from the restaurant and carry it back to the room, up stairs and though fire doors, room service would have been a great offer

health spa facilities were a nice additional extra we did not expect at this price

hotel staff and manager did their level best serving limited good menu to room and allow the bar to be open again to room only

the pool and spa facilities, the ambience. the staff were so friendly and helpful!

entry from the street was a climb of approximately fifty steps from the bar to our room

wonderfully clean, bar staff excellent and food fantastic

there was some noise from the bar but nothing that stopped me from sleeping

the staff in the bar were really helpful and welcoming, and it was a lovely place to sit if i didn't feel like

bar that was a fab stay and the food is

it was quiet and wifi was a good speed

reasonable price evening meals and great wifi connection in room

wifi was too weak

good location, great wifi, good facilities and the staff were great.

starbucks wifi

liked the fact that there was dinner and bar facilities, also bed comfy, and clean

accommodation separate bar and restaurant to the accommodation rooms have ever thing you need meals in the restaurant are

rooms and surroundings a little tired but cafe bar area great

there is a bar and

was dreadful you had to run round to get wet,and bar very expensive but nice pub just down the road at half the

free wifi

the room was clean and the wifi was free and super quick.

the wifi was also very fast

the wifi speed was very fast which for a business traveller was a big plus

the wifi speed was great

the staff at the bar were a bit slow seemed to be only one person behind the bar

we didn’t eat at the hotel but did go to the bar staff friendly

everyone we encountered, in the hotel, the restaurant and the bar was professional, friendly and helpful

the bar area & food was nice enough

room was clean and comfortable and the breakfast in the bar across the way was lovely, and again, super friendly staff

nice hotel, good wifi signal, clean and confortable room, good location, wide parking even if with extra cost

was disappointed that the free wifi seemed to think it was from abroad, or maybe had a vpn, so would not let me watch programmes

located close to the motorway and free parking and wifi

shower, big bed, big flat screen tv, good wifi connection, free drink token provided for the hotel bar, friendly staff and attentive service

excellent food and service. very good wifi.

limited bar menu on a monday evening.

lovely restaurant and bar with nice local people and excellent kitchen, best madras curry ever

nice locals in the bar area to talk to

the staff were very warm and friendly, as were the customers in the bar and restaurant

the noise that came up from the bar til very late

wifi was very weak

although a password was provided it wasn't needed for the wifi

wonderful experience nice clean room strong wifi

good hotel . staff , cleanliness, wifi , even bar had not bad prices. all good ud83dudc4d.

wifi was fast , room service was

were so lovely and friendly, accommodated late check out for me

a lot of kids running around without parental control.

room above had numerous kids staying

perfect and kids option

everything especially the breakfast n my dog allow to stay. nice big room.

plenty of electric plug-ins, both usb and classic, free parking, free wifi, convenient location, breakfast included

lovely room. comfortable bed. great price. free breakfast. restaurant serves many options.

great breakfast, special mention to owen who was of great assistance in helping with the on site ev charger

spotless hotel, staff very friendly. breakfast was fresh.

i got the sense that the hotel is family run, and some of the kids help serve breakfast which i thought was very sweet

very clean and comfortable. excellent breakfast.

everything. great welcome, lovely room, sparkling clean and the best breakfast ever

breakfast i’ve ever been offered in a hotel like this

breakfast choice decent shower great location comfy bed and very obliging staff also free

very clean and comfy rooms. bar meal was delicious and breakfast. staff were excellent!

the staff was very friendly and helpful room was great and the bar food was amazing

breakfast was lovely

pool and spa facilities are great

were first class with the main restaurant offering breakfast and other meals, and the lounge bar offering smaller meals and snacks all day

my welcome from both the landlord and his bar manager could not have been better - and that great service continued throughout

downstairs has a lovely bar with a log fire, frequented by locals, amazing for a good natter

the bar and restaurant serves lovely food and the quiz night when we stayed was very good

for a group of friends on a golf weekend

early and very helpful staff worked to prepare the room for an early check in for me

the bar downstairs was buzzing and really reasonably priced

we were there during the rugby world cup so it was fun to have the bar absolutely filled to the brim

lovely clean room, comfy bed, nice shower, quirky design, coffee machine, cereal bar was a bonus

the bar below the room was well-stocked and atmospheric and the location of the pontcanna inn is

pub and the rooms are decorated to match, friendly staff and a fun atmosphere - busy at night but bar closes at 12 and the rooms are great, comfy beds and everything you could need

wifi worked well (room 201) (+) free wifi (+)hotel was beautiful and had the fastest hotel wifi i have ever had (60+ mbps) ud83dude2e (-) 10 per breakfast. wifi didn't work (+)comfortable bed. bath. breakfast. wifi. friendly and helpful staff. (+) the wifi in the room was very good (+) good strength wifi (-)street where hotel is located was a bit rundown. wifi signal was poor. (+)everything was perfect except for the wifi. our room was 218. (+)location, good size rooms, wifi worked properly.

even had a little gift for our first anniversary) and spa were amazing and

spa facilities were great

the main restaurant looked a bit tired but the bar area was lovely.

really liked the chocolate bar and box of goodies for

wifi wasn t great but i overheard a conversation at reception that they had to get an engineer in

room.and bed and great wifi signal

room, well working wifi

the location was excellent and the wifi worked well comfortable bed and the breakfast was good

wifi was great. the room was quiet

wifi signal is excellent and the speed is very good

the bathroom and tea/coffee amenities were well stock and there was free wifi throughout our stay

could connect to wifi but not get on internet, even after doing the sign-on part

wifi is very good

wifi very slow & when they say king bed they mean 2 singles put

very comfortable bed, nice bathroom, good wifi, lovely bar and rooftop terrace

anks to the good wifi)

desk was solid for doing work and taking calls

strong wifi to staff

decor was very chic, bed really comfortable, good wifi facility, and the bathroom was nicely decorative with a brilliant power shower

at check in we were informed that late check out was only £5 and we could pay this when we returned from our night out

the only downfall was that when we asked for late check out there was clearly a lack of communication between the customer facing staff in the

also gave me a complementary late check out due to personal circumstances

during my visit this time i was kindly given a late check out time even though it was not required

staff were great and gave us late check out for the inconvenience so can’t fault them

big free car park, gets congested close to the hotel but masses of space at the far end

room was clean and the £10 late check out fee to stay until 5pm was most welcome after the marathon

there 4 x now still not got a late check out with a little talking allowed to check out 1pm instead of 12 noon

we had tao rooms but was going to a festival so needed early check in

late check out

wifi was inadequate

beds comfortable, wifi strong, breakfast good

wifi a bit slow to respond

the wifi wasn't working and the shower

the free wifi was very slow. had to pay an extra 10 for premium wifi.

great location, good wifi, good breakfast, clean and tidy rooms

wifi signal was good in the lobby, but no signal in our room.

wifi can be improved. very minimum connectivity in our room.

wifi was hopeless in the room, i had to go to the lobby to get it

hospitality. welcome. attention to the traveller's requirements. great free wifi. flexibility.

breakfast was lovely and a good range of choices (some at extra cost but this was nominal)

excellent breakfast choices.

superb breakfast

beautifully decorated boutique hotel in fab location. roof terrace honesty bar gorgeous

slippers and robe in the room, theres a peaceful communal area and roof terrace with an honesty bar and complimentary drinks

friendly staff at the gyros assisted with early check in

earlier check in and late check out had email to confirm they told me to take it up with booking

the late check out. the comfortable bed. helpful staff. cheap for one night too.

the gym was better than average hotel gyms

luxurious environment / super clean / friendly staff / great breakfast / central location

the spa was a relaxing retreat and felt totally relaxed on the the heated beds and jacuzzi

good gym facilities and open 24 hours which is a bonus in a hotel definitely a very high standard of

best spa massage i've ever had (from marcus, i've never been so comfortable and relaxed, i'd highly

only an extra £10 for late check out (6pm instead of 11am)

wifi was weak in the reception area

high speed wifi

wifi was good with only a few

had a smart tv so could use all internet apps and the wifi connection was good

have to say, the wifi in the room was

wifi was unpredictable

ee), there was tea/coffree making facitilities, tv, good bathroom, with

staff were fab free wifi fab bathroom i stayed in the old big sleep - the hotel is nothing like that now, the furry

room with a great view from the top floor, cosy and comfortable, netflix and wifi access was great for a chilled night after some shopping

good wifi connection

wifi i actually didn t understand how it worked and whether i would get charged after my first

no wifi in room

, cause we stayed 2 nights , our room didn t receive room service on second day, no one gave us wifi code and most disappointing that tables were booked in bar area for rugby in tv- surely we

had to pay for wifi

wifi connection not great

the wifi kept dropping

wifi was terrible.

comfortable and very clean, good wifi, friendly staff, great food at the restaraunt and decent breakfast, nespresso machine in the

wifi on 16th floor was slow.

itself a bit dated, and a few things didn t work - tv didn t work, wifi was patchy in our room, and hairdryer didn t work

early check in was a godsend in the rain. straight at the desk and keys. no messing. superb

breakfast was good, close to train station & all the action

friendly staff good area. comfortable beds and bunks for kids nice touch.

the only complaint would be not having fried egg on the breakfast but that’s only because i don’t like scrambled egg

lovely clean room, nice breakfast and great location

like the wifi connectivity that was always good

some hairs in the bath couldn t connected wifi to tv

wifi

wifi signal on the 11th floor was not very good

nothing we didnt like, but couldnt get on a secure wifi for some reason. probably our network.

breakfast was excellent

didn't have breakfast

had more than enough that i would require decor excellent clean shower excellent no faults at all breakfast plenty everything for everyone and good service price of hotel for the night was

breakfast was okay

need to inform there residents that the breakfast is not hot food available apart from toast and crumpets other than that was an amazing

clean, comfortable and full of amenities including decent free wifi

breakfast and wifi and bar

excellent fast free wifi, ideal for the business traveler

comfortable well sized rooms, fast free wifi which is essential for a business traveller

so many things were broken - poor bathroom, no plugs near the beds, no instructions for wifi, very small room, we were three guests but only two cups in room, issues with breakfast

free wifi via the tv.

wifi didn t work on our floor and bar/restaurant closed at 9.30

loud, intrusive music at breakfast. very poor wifi. air-conditioning poor

wifi seemed to be unavailable in the room.

my point problem was the casting to the tv you had to do it though the hotels wifi and the wifi kept cutting out which apparently happens

to use it as i have a blue badge and need to be close to the entrance, plus could do with a kids

staff are fantastic especially lisa at breakfast

the sofa bed was narrow for 2 kids and a poor mattress.

not impressed with the people next door to me with all their shouting and kids screaming at the top of their voices and the parents not taking control and just leaving them

ev chargers at the hotel's car park with reasonable charging rates

the breakfast was delicious - lots of variety

thank goodness for the pancake maker which my kids loved

was basic item and good choice of health options and great pancake maker was great for the kids

room was very clean and modern, nicely decorated and super impressed with the mini kitchen in the room

much better than hotel, with kitchen facilities, lounge, coffee shop & gym

no wifi access

wifi in room not good, but not a problem in the big scheme of things

wifi was intermittent

comfortable, clean rooms very helpful and friendly staff free carpark near accommodation free wifi in rooms and restaurant/bar areas excellent restaurant, with great menu

the wifi was fine and the breakfast very good

late check out on request and an excellent breakfast

we really appreciated the late check out following our race.

checked in very late- not a problem and then i asked for a late check out-not a problem

closer, value for money, staff were fantastic , breakfast and free wifi such a quirky hotel the bar area was

room clean and bar area very impressive, lovely stay

the bar was nice too and very good service

after our day out we spent the evening in the hotel bar with the owner and met some of his family which was lovely and we felt we were welcomed with

the bar was also fantastic, offering a great selection of drinks

good rooms, comfortable, friendly staff. free car park and wifi.

staff quickly helped us use the good wifi with our ios and osx apple devices

wifi poor

the future inn was a nice comfortable hotel with good free parking wifi and breakfast.

stayed multiple time now and always good. wifi fast and free and parking easy and onsite.

great location for pontypool. staff friendly and clean rooms and bar area etc.

gang of kids in the car park running about on evening, bit worried about my car but checked later it was ok

ev charging

how overjoyed was i to spy a comfortable lounge area complete with a bar and a dining area; what a lucky find

​ there is a 24/7 bar on site and breakfast is available, and the coffee/cappuccino was genuinely excellent

turned up, the staff were so friendly, the locals in the bar equally as friendly

very clean, nice bar , nice breakfast

breakfast was very good and the staff very helpful

delicious cooked breakfast

the rooms are above the bar in the hotel it was very noisy until midnight on one of the three nights we spent there which

would be better if the pool was open for the kids.

great location, charming surroundings, friendly staff, great bar area and fantastic breakfast

staff very helpful especially the lady that booked me in particular the young girl on the bar friday morning

tv didn’t have a lot of channels (for my kids)

the kids discovered the pancake machine at breakfast so that was a winner

tv was not working properly and poor wifi

had some trouble connecting to the provided wifi - the security settings seemed to be quite restrictive

wifi was good. views are spectacular.

wifi was great as well

good wifi

everyone was very friendly, the snack bar in the room was the best i've seen!

early check in location

for early check in of 10

wifi was hit and miss (mostly miss) but i was glad of the break from my phone ha! (+)my stay, comfy clean quiet room, friendly staff and excellent fresh food in the restaurant great wifi (-)the wifi was intermittent in the room but not an issue and nor did spoil our stay (-)wifi was okay during the day but patchy in the evening (+) we were given the wifi code when we checked in, the hotel is in a great location with a cycle/walking route that goes (-)wifi and breakfast was limited (-)wifi could have been better. (-)had to change room because of poor wifi (+)the wifi in my room was terrible!

very little. i think i preferred the old long bar layout.

the bar and restaurant were amazing

menu in the room which i tied to order from, and i couldn t get through to reception to order room service, it was a very busy time due to it being caerleon festival weekend

it would be a nice touch to have the option to have breakfast room service to spend more time enjoying the little garden

good breakfast and decent 'pub grub' diner menu

had played rugby that day - so there was a bit of noise from the bar which could be heard in our room

very lively bar area with a lot of functions and live music

the breakfast was out of this world as well

breakfast was fabulous-and the staff couldn’t do enough for you- 10/10 would recommend

staff let us park a little earlier as we wanted to have a walk and explore the area

comfy beds, able to accommodate early check in, clean rooms and lovely decor in the rooms

very reasonable prices. nice location. free wifi.

i had free wifi which helped me with my work

friendly staff; fast free wifi; good choice of facilities; comfy rooms.

accessibility, friendliness, excellent breakfast, easy wifi, decent tv, helpful manager - all good

wifi didn't work in the room

the staff were friendly and helpful. the bar area was lovely and breakfast was great

great central location , lovely decor , great lounge bar area , lovely welcome and great staff

i am a thirty seven year old woman with three kids and was visiting a friend nearby

didn't use the bar but that looked

couldn't stay the whole evening due to an emergency but we had a fantastic time in the bar with really welcoming staff

beds were comfy and the wifi was good.

restricted wifi requiring personal data to be allowed to use it

super comfy bed, well appointed bathroom with elemis products, and great wifi

very comfortable bed. good tv in the room. fast wifi

wifi was aweful phoning room service around 9pm, didn't get answered, had to phone a few times,

stay at with easy access 24h, parking right outside and the food was lovely, big breakfast and a bar that's quiet in the evening

had a couple of reasonably priced pints in the bar before going over the road for an indian

one suggestion for owners leave a list of bar food in the room

friendly cosy bar with log burner so lovely and warm on a cold winter's night

breakfast was fantastic and dinner was equally good

wifi in room was shocking i had emails to send couldnt get online at all, called reception twice

poor wifi service mold in showers

comfortable, clean and had everything i needed - especially an iron, ironing board, slippers and wifi

easy wifi connection

i couldn t connect to wifi i phoned up tgerecit helpdesk in the end but it wasn t resolved

there was no communal lounge or bar though the manager informed that the hotel will be accommodating a bar very shortly with the

bar and quality of breakfast

it's a b&b hotel, so no lunch or evening food but they are just having a bar installed

there is a bar there and very reasonable prices, the staff are helpful, polite and friendly

awsome breakfast comfortable bed friendly staff and a bar which was unexpected

access the wifi in the room, parking was on the street outside but easy enough

the wifi is excellent

though the wifi code is misspelled in the room guidance sheet

wifi connection in the room

the wifi was a little slow at times but worked well enough to be able to work.

brilliant location early check in

i requested a late check out which they very kindly allowed

bar is competitvely priced and staff very attentive and helpful

it's every friendly place to be in and good for value of money aprt from a drink in the bar tho

booked in , we had a meal in the carvery which was very good, very clean throughout the hotel, bar and

very friendly staff and facilities of bar and restaurant.

staff were very friendly, the bar and restaurant were comfortable and really good

the newly refurbished bar downstairs was a great place to have a drink after a long journey

room was lovely, food booked in the bar area was lovely and a continental breakfast in the morning was available in the kitchen area

would have preferred a full breakfast instead of continental but it wouldn't stop me returning

although it would be great if they did do breakfast but they do leave pastry's out and you can make a coffee

great little kitchen for breakfast with endless coffee

couldn't connect to wifi and couldn't get tv channels

only the wifi wasn't straightforward.

re wifi, there could have been a ticket code

food came quick , wifi good

very friendly staff, lovely as newly refurbished room with a better wifi this time.

friendly atmosphere good location great breakfast

the included breakfast was superb, again with both veggie and vegan option

staff were lovely, breakfast was amazing

gorgeous little bar and restaurant with plenty of outside seating too, if the weather is being kind

was right over the bar so could an issue for some - but the bar closed at 8pm so not really an issue for us