the wifi is excellent

wifi was weak due to the room's distance from the isr, as an it worker i appreciate having a strong

the wifi was a little slow at times but worked well enough to be able to work.

couldn't see any wifi. would have liked parking but fine over the road. no issues.

wifi could benefit from a little improvement

staff let us park a little earlier as we wanted to have a walk and explore the area

the included breakfast was superb, again with both veggie and vegan option

location great. sea view room. breakfast tasty and friendly staff.

gorgeous little bar and restaurant with plenty of outside seating too, if the weather is being kind

the chef carefully arrange the components of breakfast on the plates, the food itself, the bar staff and choice of draft beers was all great

was right over the bar so could an issue for some - but the bar closed at 8pm so not really an issue for us

get the wifi connection on the tv, would be great if there was option to have apps on tv, eg netflix

wifi did not operate in the bedroom

wifi was really slow

wifi was great as well

had some trouble connecting to the provided wifi - the security settings seemed to be quite restrictive

stayed multiple time now and always good. wifi fast and free and parking easy and onsite.

good rooms, comfortable, friendly staff. free car park and wifi.

hotel ticked all boxes for us with onsite parking, excellent wifi and a very comfortable modern and spacious room with a great view

good wifi if you have apple device seek help at reception

the wifi didn't work up on the 5th floor.

clean and easy. good location and also had an ev charger which was a big plus

upgraded to a water view room on arrival lovely and clean with doubly aspect balconies amazing breakfast all in all would recommend to anyone really great value for

much better than hotel, with kitchen facilities, lounge, coffee shop & gym

lovely room very comfy bed staff were very friendly breakfast was great all round great stay x

the breakfast was fabulous, everything from cereals, fruit, toasts and pastries, with a selection of

the view from the bar area was lovely

rang reception at 2:00pm and asked for early check in which they said yes no problem 2:30 so traveled back to hotel to be told room not

i was staying on the ground floor, and the toilet looked like the kids' size was too low

was extremely friendly and really helpful, breakfast was tasty and breakfast lady was great, explaining where everything was and also offering

lovely room. lovely breakfast. great location

wifi on an apple device was a nightmare

wifi - never glitched once which was great workwise

clean, comfortable and full of amenities including decent free wifi

to ask about air con as wasn't on, no instructions, had to ask about wifi which had to register again after 24 hours

so many things were broken - poor bathroom, no plugs near the beds, no instructions for wifi, very small room, we were three guests but only two cups in room, issues with breakfast

friendly staff good area. comfortable beds and bunks for kids nice touch.

the kids loved having bunk beds for the night

kids loved the quirkiness of the rooms

tiny bar area! didn’t matter as so many pubs nearby though.

room overlooked the railway line so the kids enjoyed watching the trains but the glazing was fab and we weren't bothered by any noise

wifi is very weak.

wifi signal on the 11th floor was not very good

the rain!!! a more secure wifi connection would be preferable

like the wifi connectivity that was always good

no wifi

clean rooms; friendly staff; comfortable bed; stable wifi.

wifi on 16th floor was slow.

wifi was terrible.

wifi needs to be upgraded

good wifi

everything except the charge for wifi

, cause we stayed 2 nights , our room didn t receive room service on second day, no one gave us wifi code and most disappointing that tables were booked in bar area for rugby in tv- surely we

wifi i actually didn t understand how it worked and whether i would get charged after my first

charging for wifi

had to pay for wifi

the wifi was great as well

there is free wifi in

had a smart tv so could use all internet apps and the wifi connection was good

wifi was good with only a few

free wifi

good wifi connection

is a very clean basic budget hotel with wifi, tv etc included but clean which works well

ee), there was tea/coffree making facitilities, tv, good bathroom, with

wifi never worked the whole time we were there

wifi easy to use and fast

queue in breakfast time

grand city centre hotel i picked it for the spa on the 6th floor which i got to enjoy by booking the thermal suite

everything. very quiet room. excellent, brand new gym, delicious breakfast, superb location.

also found a hair dryer and a laundry bag which you can order service for

location and spa even if we paid for it , maybe should be free for guests

only an extra £10 for late check out (6pm instead of 11am)

earlier check in and late check out had email to confirm they told me to take it up with booking

the late check out. the comfortable bed. helpful staff. cheap for one night too.

friendly staff at the gyros assisted with early check in

continental breakfast included, possibly an alternative cereal or pastry option.

beautifully decorated boutique hotel in fab location. roof terrace honesty bar gorgeous

fantastic breakfast and great staff

the breakfast was excellent, very tasty

slippers and robe in the room, theres a peaceful communal area and roof terrace with an honesty bar and complimentary drinks

wifi can be improved. very minimum connectivity in our room.

great location, good wifi, good breakfast, clean and tidy rooms

clean, comfortable, good wifi

the wifi was patchy and unreliable.

wifi was hopeless in the room, i had to go to the lobby to get it

the wifi wasn't working and the shower

free wifi available throughout the hotel

the tv wouldnt connect to our disney plus tidy because of the wifi

information was provided upon check in about where to obtain wifi access but i discovered this by accident when using the tv remote

wifi dropped out frequently

wifi non existent. food in the restaurant was average

anks to the good wifi)

very comfortable bed, decent wifi and very pleasant reception staff

location, wifi & staff

lumpy pillows - bad mobile reception in the room and only non-secure wifi - windows could not be opened - on fri and sat thumping beats from adjoining clubs

wifi is very good

car parking wasn t included as expected and no one told us about the wifi

could connect to wifi but not get on internet, even after doing the sign-on part

area and bar was set out and the way staff accommodated people who used that area for coffee and wifi

the bathroom and tea/coffee amenities were well stock and there was free wifi throughout our stay

also gave me a complementary late check out due to personal circumstances

at check in we were informed that late check out was only £5 and we could pay this when we returned from our night out

during my visit this time i was kindly given a late check out time even though it was not required

2 different members of staff granting a late check out and confirmed, we still had someone come into the room to question why we hadn't

the only downfall was that when we asked for late check out there was clearly a lack of communication between the customer facing staff in the

wifi worked well (room 201) (+) free wifi (+)hotel was beautiful and had the fastest hotel wifi i have ever had (60+ mbps) ud83dude2e (-) 10 per breakfast. wifi didn't work (+)comfortable bed. bath. breakfast. wifi. friendly and helpful staff. (+) the wifi in the room was very good (+) good strength wifi (-)street where hotel is located was a bit rundown. wifi signal was poor. (+)everything was perfect except for the wifi. our room was 218. (+)location, good size rooms, wifi worked properly.

pool jacuzzi and steam room was very relaxing

nice bar and restaurant

fabulous room, comfortable, clean, lots of extras , great size , amazing breakfast and lovely pool and great

pool, size of the room was amazing

room.and bed and great wifi signal

ough the air con wasn't).

wifi was great. the room was quiet

the hotel was very clean with great fast wifi

the location was excellent and the wifi worked well comfortable bed and the breakfast was good

we were there during the rugby world cup so it was fun to have the bar absolutely filled to the brim

great vibe in bar with fab karaoke

lovely clean room, comfy bed, nice shower, quirky design, coffee machine, cereal bar was a bonus

the bar below the room was well-stocked and atmospheric and the location of the pontcanna inn is

pub and the rooms are decorated to match, friendly staff and a fun atmosphere - busy at night but bar closes at 12 and the rooms are great, comfy beds and everything you could need

fantastic breakfast

very clean and comfortable. excellent breakfast.

breakfast i’ve ever been offered in a hotel like this

clean room and fantastic cooked breakfast

lovely character building and lots of choice with breakfast

for a group of friends on a golf weekend

early and very helpful staff worked to prepare the room for an early check in for me

were so lovely and friendly, accommodated late check out for me

a lot of kids running around without parental control.

room above had numerous kids staying

perfect and kids option

the pool and jacuzzi was great; the kids and i loved it

full english for me, muffins and pastries for the kids

in the evening after the game, we went back for a meal, lovely bar restaurant area, very nice food, and plenty of tv screens to finish the end of the 6n's super

staff very helpful especially the lady that booked me in particular the young girl on the bar friday morning

would be better if the pool was open for the kids.

convenient free parking and free wifi

excellent food and service. very good wifi.

i didn't use hotel wifi, but there's no need

shower, big bed, big flat screen tv, good wifi connection, free drink token provided for the hotel bar, friendly staff and attentive service

a good sized, quiet room - good lighting - free wifi

good size rooms, they have everything you need, with being a light sleeper it's great that the bar and restaurant are separate to the accommodation if you like sport they have bt sport and there

accommodation separate bar and restaurant to the accommodation rooms have ever thing you need meals in the restaurant are

there is a bar and

was dreadful you had to run round to get wet,and bar very expensive but nice pub just down the road at half the

comfy location staff bar all excellent

lovely room, great decor, super comfy bed, fast wifi, great shower, helpful & friendly staff.

wifi not good as a business user, struggled with emails.. not the end of the world..

wifi was intermittent but managed to get work done.

reasonable price evening meals and great wifi connection in room

starbucks wifi

free wifi

the wifi speed was very fast which for a business traveller was a big plus

the room was clean and the wifi was free and super quick.

the wifi speed was great

free parking and wifi

late check out

the restaurant was full and couldn't seat me so asked for room service

room service trays were left in the corridor from my arrival on the night and were still there at

kids enjoyed our stay. lovely experience overall

kids loved having access to the pool and we managed to use the pool 3 times over the weekend

no problem with wifi signal

wifi good for business use

wifi was a little hit and miss also

spacious rooms, spacious shower, good wifi, enough safe parking

been better, comfy beds, beautifully equipped shower & bathroom, tea & coffee making facilities, wifi etc, and in the morning, we enjoyed a fantastic breakfast

the wifi was difficult to connect to.

no wifi for the duration of the stay.

was excellent except for the wifi

wifi in the bedroom was slow - but ok in reception area

wifi - no signal in room. waiter could have brushed his hair !!

room was clean and comfortable and the breakfast in the bar across the way was lovely, and again, super friendly staff

everyone we encountered, in the hotel, the restaurant and the bar was professional, friendly and helpful

we didn’t eat at the hotel but did go to the bar staff friendly

the bar area & food was nice enough

the staff at the bar were a bit slow seemed to be only one person behind the bar

late check out on request and an excellent breakfast

wifi connection struggled at times so with no live tv was hard to watch anything using the tv

also i was disappointed with wifi bandwidth available as the tv reception was especially poor with the picture constantly

clean room, bathroom nice and wifi good

free wifi and parking a bonus

great staff. friendly and happy to help. room was blg and clean. free wifi. and great location

nothing really. wifi could have been better

good wifi throughout

wifi very weak couldnt connect,staff wonderful nothing was to much trouble

nice large room with sea view and free wifi

could not connect to wifi

back, good room, comfortable, nice ensuite good shower, tea/coffee and biscuits, good breakfast, wifi in rooms, some parking on site

wifi

wifi was free. food was delicious. beer garden lovely ambiance.

there needs to be a better signal for the tv and for wifi as this was also hit and miss

excellent location, clean and spacious room. wifi was good and lovely balcony

only had wifi in public areas.

the only thing to improve the experience would be to provide wifi in the rooms.

it would have been good to have wifi in the

not being able to connect to the wifi, on this occasion. don t know why.

told i could get wifi in lounge i was unable to connect

free wifi too with good signal strength

were friendly, free wifi, bar downstairs and nice view of the sea front, close to lots of amenities and facilities

traveller) with views over the beach and pier, fantastic location, comfortable bed and great free wifi connection

wifi available

good wifi

plenty of electric plug-ins, both usb and classic, free parking, free wifi, convenient location, breakfast included

price nice clean room comfortable bed and breakfast included in the price was a bonus

breakfast was great and freshly prepared.

easy early check in

really friendly and welcoming staff. the rooms are great even with two kids

excellent shame could not get wifi

booking accommodation i always stipulate free parking and free wifi however, despite my room being lovely room 215 had a poor wifi connection so i had to sit in

the wifi

no complaints this time as the wifi signal to the room was excellent.

the hotel says free wifi, it didn't extend beyond the door of our room

, comfortable , friendly staff , good pressure in the shower, good wifi signal, adequate breakfast , home from

stayed in the annex and wifi didnt reach

decor a quite tired in places. no wifi in bar.

free parking and wifi

free parking and wifi that works

along with help with bags and shown to the room, which was huge as we had a joint room with the kids, it was also super cosy and warm

i couldn't find the wifi in our room but i had plenty of data to use so this wasn't an

stayed in room 17 this time and struggled with wifi/signal other than this our stay was brilliant

wifi was very poor. kept turning off. sausages and mushrooms on breakfast both undercooked .

smart tv with netflix access and wifi

no wifi. room has mold on the walls and smelt fousty

breakfast served in the bar but kitchenette outside the room with table and seating

great little kitchen for breakfast with endless coffee

i would have appreciated a breakfast.

room was lovely, food booked in the bar area was lovely and a continental breakfast in the morning was available in the kitchen area

would have preferred a full breakfast instead of continental but it wouldn't stop me returning

all the staff were pleasant and helpful, nice food, relaxing bar area. spacious, clean room.

exceptional breakfast in the penny farthing over the road

delicious breakfast in the courtyard of penny farthing

breakfast was tasy, in a quiet bar across the street

the cheff was very accommodationg when we made a special request for our evening meal and the breakfast, although across the road in the penny farthing, their sister restaurant, was extremely

the bar was also fantastic, offering a great selection of drinks

the bar was nice too and very good service

is delightful hotel - a time capsule with bar and dining room instantly transporting the traveler back to a time when the port was in its

small bar if one would like to socialise with more than enough space to extend into larger lounge, (could

room clean and bar area very impressive, lovely stay

good have stayed lots of times but wifi should be available

great night sleep - greeted by great staff - bar & food service was great at 10pm.

far exceeded our expectations, amazing value for money with everything we needed and early check in was really helpful so we could be ready for a wedding in the local area

the wifi worked well

free wifi via the tv.

wifi seemed to be unavailable in the room.

extremely poor wifi signal meant that the advertised chromecast was pointless

my point problem was the casting to the tv you had to do it though the hotels wifi and the wifi kept cutting out which apparently happens

breakfast included, friendly, central

the breakfast was perfect and the dinner as well

the self serve breakfast is fantastic and something for everyone

had more than enough that i would require decor excellent clean shower excellent no faults at all breakfast plenty everything for everyone and good service price of hotel for the night was

didn't have breakfast

wifi worked well and even an iron supplied and hair dryer

parking available

we did not meet anna and nick, but they were available via messages to confirm we could use the parking in front of the house once there

liked the off-road parking, the warm welcome, the garden, the room, the fridge, the tv, the walk over the railway line

off street parking excellent

breakfast amazing and black pudding to die for

it was full of character and the bar and restaurant area were very welcoming.

there is a huge choice of food for breakfast, tastefully cooked and presented

excellent food and bar service

breakfast was great and staff very accommodating

we really appreciated the late check out following our race.

checked in very late- not a problem and then i asked for a late check out-not a problem

kitchen was useful

well planned, comfortable, warm, great shower area, useful location, good parking, kitchen well equipped

wifi didn't work, kitchen facilities not as described

really picky maybe a sofa and a folding table and chairs instead of a table and chairs in the kitchen area

we arrived late and their kitchen was closed so they recommended a very nice local restaurant a couple of miles away which

worked better if black out as it was very light in the early hours of the morning, quite a noisy bar just a few hundred meters away which

stairs a struggle if infirm .. lift was a tad slow wine in bar was beyond disgusting ...

bar area, room was nice, clean and spacious

breakfast was excellent with great choices, good bar area and superbly decorated throughout, next time we’re in ponty this is where we’ll stay

the bar / restaurant on the ground floor is very striking, attractive and welcoming and the staff

there 4 x now still not got a late check out with a little talking allowed to check out 1pm instead of 12 noon

it was such a waste of money the bed was not comfy the bathrooms are the size of a laundry basket staff were rude as

room was clean and the £10 late check out fee to stay until 5pm was most welcome after the marathon

big free car park, gets congested close to the hotel but masses of space at the far end

late check out

room, pool, open fire in the lovely lounge.

very clean and comfy rooms. bar meal was delicious and breakfast. staff were excellent!

service, great spa facilities including pool

the staff who met us upon arrival through to the spa and restaurant this hotel exceeded all expectations

great breakfast spread

good hotel . staff , cleanliness, wifi , even bar had not bad prices. all good ud83dudc4d.

wifi was in and out at times

ample free parking and a good wifi signal makes a nice change from other larger chain hotels

wifi was very weak

although a password was provided it wasn't needed for the wifi

the room was very comfortable, with free in room wifi

the room was very comfortable, with free wifi

wifi also worked well in main hotel so i was able to meet a deadline on a very late project which

there is free wifi available, but it kept dropping out in the evening.

wifi wasn t blindingly fast

wifi was hit and miss (mostly miss) but i was glad of the break from my phone ha! (+)my stay, comfy clean quiet room, friendly staff and excellent fresh food in the restaurant great wifi (-)the wifi was intermittent in the room but not an issue and nor did spoil our stay (-)wifi was okay during the day but patchy in the evening (+) we were given the wifi code when we checked in, the hotel is in a great location with a cycle/walking route that goes (-)wifi and breakfast was limited (-)wifi could have been better. (-)had to change room because of poor wifi (+)the wifi in my room was terrible!

very little. i think i preferred the old long bar layout.

commodities where excellent, the restaurant served fresh delicious food and the bar has an extensive selection of alcohols at very good prices, would definitely be coming back

it would be a nice touch to have the option to have breakfast room service to spend more time enjoying the little garden

location is close to 2 major golf centers

wifi in room was shocking i had emails to send couldnt get online at all, called reception twice

i couldn t connect to wifi i phoned up tgerecit helpdesk in the end but it wasn t resolved

comfortable, clean and had everything i needed - especially an iron, ironing board, slippers and wifi

easy wifi connection

an issue i have come across before and was again extreme and couldn t connect to the free wifi when i asked for help i was told that they didn t know what was happening

very friendly staff, lovely as newly refurbished room with a better wifi this time.

couldn't connect to wifi and couldn't get tv channels

only the wifi wasn't straightforward.

not access wifi and told by night order there is no password when the site clearly adjed for one

food came quick , wifi good

the bar needs updating to be in line with the hotel rooms.

hotel was clean and tidy and had a nice pint in bar area

place to stay, clean & tidy,& a bar with a good atmosphere also has a nice dining area with a good choice of meals

room ideal .bed comfy. bar prices very reasonable

as i had to go into a bar where people were drunk and vaping inside

very comfortable bed. good tv in the room. fast wifi

wifi was aweful phoning room service around 9pm, didn't get answered, had to phone a few times,

restricted wifi requiring personal data to be allowed to use it

beds were comfy and the wifi was good.

to the free wifi all the time especially when i move from one location to another within the hotel

liked the location the bar area and the courtyard

rooms bed bar location and the staff are very helpful and pleasant

no bar pubs were close

low season the bar closed at 11 pm

everything was good with this hotel no bar great room and liked the seating area outside room

not good wifi

wifi was poor

wifi would not connect

wifi coverage could be better

wifi was hit and miss.

staff were great and allowed us an early check in

carla and bar staff were very fantastic , the bar area was buzzing but if u wanted to get away from it the

we liked it wasnt just a hotel. there was a bar too and they served food too.

the bar person, amber

however because it was bank holiday they had a karaoke it was quite noisy,our room was above the bar and there was nowhere to go to get away from it