everyone was very friendly, the snack bar in the room was the best i've seen!

early check in location

for early check in of 10

food and drink in a cosy bar was really good

breakfast was continental croissant/pastries and tea/coffee

breakfast wasn't available as the kitchen didn't open until later

breakfast was pastry and coffee ok for us but probably a little sparse for some clients

i would have appreciated a breakfast.

late check out on request and an excellent breakfast

far exceeded our expectations, amazing value for money with everything we needed and early check in was really helpful so we could be ready for a wedding in the local area

wifi didn t work in the hunters lodge but brilliant in the hotel itself.

poor wifi signal in the coach house

they also claim to have high speed wifi which they advertise on their booking sites, they fail to mention that the speed is no way

wifi was working fine

all in the shower , loose toilet seats and if you stay in room 19 although they say you get free wifi , you cannot connect from this

sure why breakfast can't be served in the hotel however the location is not at all far, just across the

were surprised that the breakfast was not in the hotel but situated across the road

sadly this order was not received by the kitchen staff so 1

all the staff were pleasant and helpful, nice food, relaxing bar area. spacious, clean room.

facilities, spacious clean modern room with comfortable bar and dining area

there was a welcoming and cosy atmosphere in both the bar and restaurant with plenty of choice of beers and ales

the bar and restaurant areas are great and the food was exceptional.

breakfast was continental and served in the bar again everything fresh and served with lovely welsh hospitality

stayed on a friday and saturday night and the music from the bar downstairs stayed on until 11pm

the reception in bar staff to the young lady who serve breakfast was a very pleasant stay wish i could have stayed

wonderful experience nice clean room strong wifi

wifi was fast , room service was

good hotel . staff , cleanliness, wifi , even bar had not bad prices. all good ud83dudc4d.

ample free parking and a good wifi signal makes a nice change from other larger chain hotels

wifi connection was poor in room 202

free parking

the only difficulty on occassions was the parking.

parking facility is adequate

m not very techie

friendly staff in the hotel, bar and restaurant

worked better if black out as it was very light in the early hours of the morning, quite a noisy bar just a few hundred meters away which

stairs a struggle if infirm .. lift was a tad slow wine in bar was beyond disgusting ...

breakfast was excellent with great choices, good bar area and superbly decorated throughout, next time we’re in ponty this is where we’ll stay

we liked everything about this hotel , staff, room , bar all was top rate .

the bar / restaurant on the ground floor is very striking, attractive and welcoming and the staff

breakfast was great and staff very accommodating

and clean and comfortable the bathroom was excellent could easily get into the restaurant and bar from the room , food was excellent even had the wine we like

early check in before a wedding at 12

the bar and restaurant were rustic in appearance and welcoming

there is a huge choice of food for breakfast, tastefully cooked and presented

clean and great location for ev charging

breakfast took a little while to arrive but was worth it when it came.

cold breakfast and an hour wait

helpful staff and fantastic breakfast menu

breakfast was very nice but all based on a spanish menu

excellent very welcoming and friendly staff really enjoyed the breakfast

food and drinks were great, the rooms were beautiful and provided nice tea/coffee wifi was good the place was beautiful and clean the pool was my

my room was a little too far and wifi connection was not very stable

the wifi only worked in the corridor

wifi was down in our room, and the shower was cold but, we told the staff and are fixing the

wifi kept dropping out which was frustrating

nice a d clean environment was amazing close to shop to visit also had an amazing lake side view kids love the ducks suitable for every average group love to visit again

bar meal was a bit small for the price but tasty enough, bar prices a bit high

tv didn’t have a lot of channels (for my kids)

full english for me, muffins and pastries for the kids

staff very helpful especially the lady that booked me in particular the young girl on the bar friday morning

the restaurant was full and couldn't seat me so asked for room service

unfortunately the swimming pool and gym were closed but the staff were really kind and helpful.

family, great to have a brilliant family room which was 30 seconds away from the pool which the kids loved

kids loved having access to the pool and we managed to use the pool 3 times over the weekend

liked the use of the pool/sauna etc. kids loved it

room, surroundings area, free parking, breakfast.

parking facilities were excellent

very helpful staff, accommodating dog in bar for breakfast and serving us yhere.

no kids party below my room

i expected to be able to bath my kids before bed

lovely room, great decor, super comfy bed, fast wifi, great shower, helpful & friendly staff.

wifi not good as a business user, struggled with emails.. not the end of the world..

starbucks wifi

reasonable price evening meals and great wifi connection in room

wifi was intermittent but managed to get work done.

centrally, room was exceptionally clean hosts and all bar staff friendly and included me in conversation the locals were

on returning it was evident the room was v poor so i decided to go to the bar and say i was disappointed and that the room wasn't worth the £100

very helpful bar staff checked us in. large 2 storey room

the wifi was poor

wifi didn t work

lack of wifi. as in zero coverage.

the tv had a faulty ariel connection and the wifi did not work. the big rug had a few stains on.

wifi in rooms, coupe of extra welsh cakes!

were so lovely and friendly, accommodated late check out for me

room above had numerous kids staying

perfect and kids option

a lot of kids running around without parental control.

wifi in the bedroom was slow - but ok in reception area

wifi did not work in. room i was in room 28

was excellent except for the wifi

wifi was good

no wifi for the duration of the stay.

there is free wifi available, but it kept dropping out in the evening.

wifi everywhere with no password

slow wifi

wifi also worked well in main hotel so i was able to meet a deadline on a very late project which

lots of parking, good wifi, would stay again

spacious rooms, spacious shower, good wifi, enough safe parking

good quality wifi too

wifi was a little hit and miss also

the wifi was also stable and had a good signal

no problem with wifi signal

clean comfortable and friendly. wonderful breakfast

i got the sense that the hotel is family run, and some of the kids help serve breakfast which i thought was very sweet

everything. great welcome, lovely room, sparkling clean and the best breakfast ever

lovely character building and lots of choice with breakfast

very clean and comfortable. excellent breakfast.

the bar downstairs was buzzing and really reasonably priced

we were there during the rugby world cup so it was fun to have the bar absolutely filled to the brim

lovely clean room, comfy bed, nice shower, quirky design, coffee machine, cereal bar was a bonus

great vibe in bar with fab karaoke

the bar below the room was well-stocked and atmospheric and the location of the pontcanna inn is

the views from the restaurant are incredible and the cosy bar was lovely for a drink by the fire before and after dinner

excellent place. very nice acomodation and views, great bar and restaurant .

everything. hotel staff was amazing, the breakfast was stunning.

the staff were very helpful giving us early check in so we could change for ceremony

loved the setting, the bar i award winning

only an extra £10 for late check out (6pm instead of 11am)

the wifi wasn't working and the shower

the free wifi was very slow. had to pay an extra 10 for premium wifi.

free wifi available throughout the hotel

the tv wouldnt connect to our disney plus tidy because of the wifi

beds comfortable, wifi strong, breakfast good

wifi in my room didn't work

hospitality. welcome. attention to the traveller's requirements. great free wifi. flexibility.

clean, comfortable, good wifi

wifi can be improved. very minimum connectivity in our room.

great location, good wifi, good breakfast, clean and tidy rooms

superb breakfast

just the breakfast, very nice but too rich for me. some beans would be great

we had the room above the restaurant so could hear the music in the bar until 11

had a room at the front and the noise from the bar opposite was a bit intrusive, but that’s to expected in a lively

fantastic breakfast and great staff

no laundry service

location, pool, sauna, bar everything

location and spa even if we paid for it , maybe should be free for guests

grand city centre hotel i picked it for the spa on the 6th floor which i got to enjoy by booking the thermal suite

breakfast is great

friendly staff at the gyros assisted with early check in

earlier check in and late check out had email to confirm they told me to take it up with booking

the late check out. the comfortable bed. helpful staff. cheap for one night too.

desk was solid for doing work and taking calls

very comfortable bed, nice bathroom, good wifi, lovely bar and rooftop terrace

very comfortable bed, decent wifi and very pleasant reception staff

room facilities plug sockets everywhere with integrated usb charging points, excellent and stable wifi connection, good lighting, good black out curtains, decent sized samsung tv with good

wifi non existent. food in the restaurant was average

wifi worked well (room 201) (+) free wifi (+)hotel was beautiful and had the fastest hotel wifi i have ever had (60+ mbps) ud83dude2e (-) 10 per breakfast. wifi didn't work (+)comfortable bed. bath. breakfast. wifi. friendly and helpful staff. (+) the wifi in the room was very good (+) good strength wifi (-)street where hotel is located was a bit rundown. wifi signal was poor. (+)everything was perfect except for the wifi. our room was 218. (+)location, good size rooms, wifi worked properly.

even had a little gift for our first anniversary) and spa were amazing and

30 am by kids

was lovely, spa was relaxing, rooms were spacious and clean, bathrooms were very clean

comfortable, clean, lots of extras , great size , amazing breakfast and lovely pool and great gym

free wifi

the wifi was great as well

there is free wifi in

wifi was weak in the reception area

the only criticism i can possibly say was that the wifi was slow. didn't affect my stay at all!

my welcome from both the landlord and his bar manager could not have been better - and that great service continued throughout

downstairs has a lovely bar with a log fire, frequented by locals, amazing for a good natter

the bar and restaurant serves lovely food and the quiz night when we stayed was very good

breakfast was good, close to train station & all the action

early check in is available. friendly and helpful staff. just 2 mins walk to the train station

a big win after we had discovered our room was probably only fit for 2 kids or a dad and child, i did mention this to the desk staff on the way out for our evening gig -

early check in is a massive bonus and the staff were lovely

breakfast could have been hotter

car parking wasn t included as expected and no one told us about the wifi

area and bar was set out and the way staff accommodated people who used that area for coffee and wifi

the wifi could be better

wifi very slow & when they say king bed they mean 2 singles put

could connect to wifi but not get on internet, even after doing the sign-on part

nothing we didnt like, but couldnt get on a secure wifi for some reason. probably our network.

wifi signal on the 11th floor was not very good

like the wifi connectivity that was always good

some hairs in the bath couldn t connected wifi to tv

first, i could not connect to the wifi with my computer, only with the mobile phone

everything except the charge for wifi

free parking and wifi near to city centre

charging for wifi

had to pay for wifi

, cause we stayed 2 nights , our room didn t receive room service on second day, no one gave us wifi code and most disappointing that tables were booked in bar area for rugby in tv- surely we

comfortable and very clean, good wifi, friendly staff, great food at the restaraunt and decent breakfast, nespresso machine in the

confused about wifi, and finally resolved. good breakfast spread, excellent location

wifi was terrible.

itself a bit dated, and a few things didn t work - tv didn t work, wifi was patchy in our room, and hairdryer didn t work

clean rooms; friendly staff; comfortable bed; stable wifi.

staff were fab free wifi fab bathroom i stayed in the old big sleep - the hotel is nothing like that now, the furry

everything - the hotel, staff hospitality, constant wifi!! it was great!!

wifi never worked the whole time we were there

room with a great view from the top floor, cosy and comfortable, netflix and wifi access was great for a chilled night after some shopping

ee), there was tea/coffree making facitilities, tv, good bathroom, with

at check in we were informed that late check out was only £5 and we could pay this when we returned from our night out

during my visit this time i was kindly given a late check out time even though it was not required

2 different members of staff granting a late check out and confirmed, we still had someone come into the room to question why we hadn't

also gave me a complementary late check out due to personal circumstances

the only downfall was that when we asked for late check out there was clearly a lack of communication between the customer facing staff in the

convenient location, large room nice clean bathroom very comfy bed, free wifi good breakfast.

the location was excellent and the wifi worked well comfortable bed and the breakfast was good

ough the air con wasn't).

wifi was great. the room was quiet

good wifi signal. good breakfast. spa was lovely. only 5minute walk from town centre.

my expectations and requirements, restaurant service and food excellent, room, parking and wifi perfect

to ask about air con as wasn't on, no instructions, had to ask about wifi which had to register again after 24 hours

clean, comfortable and full of amenities including decent free wifi

wifi - never glitched once which was great workwise

wifi on an apple device was a nightmare

nice complimentary breakfast

there’s also a laundry room in the building, which is super convenient

in the hotel there's also a laundry, lounge area, meeting rooms, small gym, 'social meeting' for an hour on some evenings with

central parking available ev charger

was basic item and good choice of health options and great pancake maker was great for the kids

for a group of friends on a golf weekend

early and very helpful staff worked to prepare the room for an early check in for me

my kids were in another room without this problem and they were

the view from the bar area was lovely

lovely room. lovely breakfast. great location

nice bar area

great location. good to have parking and an ev charger on site.

had some trouble connecting to the provided wifi - the security settings seemed to be quite restrictive

get the wifi connection on the tv, would be great if there was option to have apps on tv, eg netflix

wifi was good. views are spectacular.

good wifi

wifi was great as well

i didn't use hotel wifi, but there's no need

a good sized, quiet room - good lighting - free wifi

convenient free parking and free wifi

located close to the motorway and free parking and wifi

8)

stayed multiple time now and always good. wifi fast and free and parking easy and onsite.

good rooms, comfortable, friendly staff. free car park and wifi.

good wifi if you have apple device seek help at reception

good wifi connectiin

staff quickly helped us use the good wifi with our ios and osx apple devices

staff let us park a little earlier as we wanted to have a walk and explore the area

did have to wait a while at the bar for our first drink and then again for our starters but after that service was

excellent location for porthcawl (both the centre and the golf

great location for our weekend golf trip. staff were very hospitable and the food excellent.

breakfast was great. room was very clean and quite spacious. the bar downstairs was excellent.

the room was great, the bar and food were fab

,location very handy as mins from motorway ,10 min drive too porthcawl ,5 mins too grove bay golf club which was lovely course

were over for a golf competition

really loved this place the staff were very friendly- good food and drinks at the bar and at a price that doesn’t break the bank

the atmosphere in the lounge bar was relaxed and the drinks prices were good

good location for golf. the staff were very friendly and the room was pretty clean.

liked the fact that there was dinner and bar facilities, also bed comfy, and clean

was dreadful you had to run round to get wet,and bar very expensive but nice pub just down the road at half the

good size rooms, they have everything you need, with being a light sleeper it's great that the bar and restaurant are separate to the accommodation if you like sport they have bt sport and there

comfy location staff bar all excellent

rooms and surroundings a little tired but cafe bar area great

we were in town for the golf and it was perfect location for that

breakfast was lovely.

location, staff were all really friendly and accommodating, great breakfast

nice breakfast

the staff were very friendly, room was clean and had great view of the sea, breakfast in the morning was also very good

location great. sea view room. breakfast tasty and friendly staff.

brilliant location early check in

i requested a late check out which they very kindly allowed

limited bar menu on a monday evening.

nice locals in the bar area to talk to

the noise that came up from the bar til very late

the staff were very warm and friendly, as were the customers in the bar and restaurant

lovely restaurant and bar with nice local people and excellent kitchen, best madras curry ever

this was very much above average excellent wifi nice food bed / pillows superb

pleasant, quiet room in an annex to the pub. bathroom clean, bed comfortable, good wifi.

free wifi

the room was clean and the wifi was free and super quick.

the wifi was also very fast

wonderfully clean, bar staff excellent and food fantastic

bar that was a fab stay and the food is

i could have asked for help at the bar but i simply couldn't be bothered

there was some noise from the bar but nothing that stopped me from sleeping

entry from the street was a climb of approximately fifty steps from the bar to our room

location for my work and cym carn forest; clean, well cared for and good facilities in the room - kitchen and lounge area

kitchen was useful

wifi didn't work, kitchen facilities not as described

it had a loveley kitchen and had everything to offer

we arrived late and their kitchen was closed so they recommended a very nice local restaurant a couple of miles away which

we didn’t eat at the hotel but did go to the bar staff friendly

the bar area & food was nice enough

everyone we encountered, in the hotel, the restaurant and the bar was professional, friendly and helpful

the staff at the bar were a bit slow seemed to be only one person behind the bar

room was clean and comfortable and the breakfast in the bar across the way was lovely, and again, super friendly staff

comfy beds, able to accommodate early check in, clean rooms and lovely decor in the rooms

lady at the bar and breakfast area were welcoming and friendly

place to stay, clean & tidy,& a bar with a good atmosphere also has a nice dining area with a good choice of meals

the bar needs updating to be in line with the hotel rooms.

as i had to go into a bar where people were drunk and vaping inside

room ideal .bed comfy. bar prices very reasonable

bed and although i was given a password to use the hotels wifi it didn't work

accessibility, friendliness, excellent breakfast, easy wifi, decent tv, helpful manager - all good

couldn't connect to the wifi.

nice breakfast, good wifi

i had free wifi which helped me with my work

looked after adults, kids, dog and even had secure lock up for bikes

great central location , lovely decor , great lounge bar area , lovely welcome and great staff

i am a thirty seven year old woman with three kids and was visiting a friend nearby

there's a lovely little bar downstairs for a drink in the evening

didn't use the bar but that looked

it's every friendly place to be in and good for value of money aprt from a drink in the bar tho

nice bar and a outstanding carvery best one we have ever had

room was comfortable furniture a bit dated but that didn't matter lovely bar and restaurant food amazing

bar is spacious which allowed us to enjoy our company as a group in comfort

very friendly staff and facilities of bar and restaurant.

breakfast was included and you get a full english - tasted amazing

really tasty veggie breakfast

almost no noise from the bar

very clean, nice bar , nice breakfast

the room was perfect & the breakfast was amazing