it was cold and the heater took all night to warm it up. no laundry room.

this motel has only one laundry machine and was not working

the suite was perfect with its own kitchen and comfortable bed

i loved everything especially the kitchen that was in the room too!

lightbulbs in kitchen ceiling were out making it hard to see

room was much larger than i thought it would be and had a it’s own kitchen!

the kitchen was incredible! the staff was super friendly.

also, gathered in the parking lot and were noisy all through the

some of the furniture was worn and the parking lot needs to be resurfaced

parking lot/outside the building is very dark

there were many people in the parking lot smoking weed both nights, which lingered on our clothes as we came and went

there were numerous signs of the old bones still showing through around the hotel and in the parking lot

were ornamental; did not close so parking lot light streamed into our 1st floor room; we had to pin them together with hangars

lots of parking.

room was big and free parking

ffle machine was a bonus

a lot to hate besides the construction stuff in the parking lot that time

desk for a few minutes when checking in and checking out, did not realize it came with a whole kitchenette that was not

low cost, clean, updated, had kitchen facilities like sink, stove, fridge. comfortable bed.

a laundry and even a gym

the bed was very comfy, full kitchen as this place caters to extended stay

no supplies in the kitchen area

parking is easy, staff are friendly and accommodating, rooms are clean, and the gym very complete for my needs

tons of space in the lobby and a beautiful bar area as well

there was some gym equipment that was not working properly.

stay at the pool after 10pm, adults have no right to swim in peace, kids been messing with gym equipment after 10pm, staff needs to move and do the

no breakfast. no swimming pool, no gym was open and was advertised

continual breakfast was cheep quality food

great staff, clean room and breakfast

pool & bedfast

have the pool & hot tub to use & have good night sleep

self laundry free of charge.

the staff is friendly the breakfast is good overall i will stay again

hotel was old, outdated, had mold in the bathroom, burns on the bedside table, people's laundry hanging outside

the breakfast is ok, but i wish there were a few more items to choose from, and i love that they have a

the guest laundry room was a wreck mainly because there was no trash can for the laundry room

more breakfast hot options.

the. breakfast choices were great.

my in-laws were able to take a shuttle straight from the airport to the hotel while we were still traveling

breakfast could be a little more friendly

my room has small kitchen which we really loved it and breakfast was awesome !

the staff was polite & breakfast was good

the pool was over crowded and was not heated as it was stated to be.

free parking - clean room - free breakfast - staff was kind enough to let me check in early - room decor - close to the

to get down to breakfast before 10am

no pool, no gym, no breakfast due to covid

said continental breakfast but was a hot breakfast

in the parking lot

forced to enter through grimy carpeted end hallway on side of building with over half of hotel parking lot blocked off

the location, the parking, the building layout ...

construction being done but not noted when i booked. very limited parking.

parking

there are no amenities for kids, not family-friendly

it was nice having a full service bar and restaurant

great location to the airport, timely shuttle!

i understand it's due to covid, but the gym was open & other hotels had theirs opened

airport shuttle runs every 30 minutes like clockwork

the laundry room was nice

early breakfast hours, size of room/bathroom. pool.

facility was excellent the pool the stuff the breakfast was amazing and good customer service

laundry takes only quarters but no change machine on site and front desk does not make change

good size a good-sized swimming pool to cool us down

com did not include pet fee, which we were told nothing about

complimentary hot breakfast with many options

friendly staff, clean, spacious rooms, awesome free happy hour and a hot breakfast

break in the area so kids tracking water (from the pool) in hallways and elevators which created a slip hazard

clean rooms, friendly staff, great pool (althought extremely busy) breakfast is also hot and wonderful

clean, awesome pool, kids loved popcorn. great breakfast;

continental breakfast.

the pool floor is too slick when wet and my daughter fell and she was walking carefully.

nothing. it was all good. even breakfast was great!

great staff, clean, great breakfast

the pictures reflected a jacuzzi in the pool room, however upon arrival there was no jacuzzi

no shuttle to airport after 12 noon

for the airport before breakfast was served

clean ,updated ,shuttle, parking,pool breakfast variety, suites

pool and bar wasn’t open

besides the airport shuttle was great

shuttle to airport ended at midnight even though we confirmed ahead of time

love the kitchen, everything but an oven

wish the pool was a little warmer.

room was good size, we stayed for one night to use the bus shuttle to the airport.

location, room size, gym and laundry access, comfortable

location, shuttle to airport at 4am, very comfortable bed.

i wish there was a hot tub not just a pool

the shuttle was 30 minutes late.

airport shuttle service not timely.

the comfortable bed, the breakfast service

comfortable rooms super nice shuttle service and front desk and dining area staff i highly recommend

airport shuttle was vital to me, it was free and the driver was very punctual

excellent choice of healthy breakfast.

it was quiet, clean, good location, and the breakfast was very good

the spa/pool area was less than desirable

swimming pool or hot tub

the layout was kind of odd as you entered it through the kitchen bathroom

breakfast was a brown bag with all sugary foods

the pool.. free breakfest

in my spa suite the tubs jets didn't work

i experience the shuttle on my last visit and it was great, timely and great service

thank you for having the pool open!

there was a small bar open with starbucks coffee but the staff didn’t arrive until 9am or later

you guys made my kids feel safe and welcome

it place hotel and nice place to stay if u have a family nice pool jacuzzi steam room workout center surrounded by good food places in

plenty of parking close to entrance

cleanliness, free breakfast and convenience to airport with plenty of free parking spaces.

enough parking spaces for guests, had to park on other side of different hotel nearby

a lot of people outside in the parking lot doing stuff not sure what

the parking lot was very icy and so were parts of the

breakfast was good

i like the gym, but i think needs some new machines

the pool was very nice and clean - great for kids

pool and gym closed of course, as they should have been due to covid-19.

kids loved the pool and hot tub

my kids wanted to swim in the pool, but every time we checked it, it was packed with a dozen or more

it was a bit scary especially for those that have their kids with them heating loud yelling in the middle of the night right under their window

breakfast was delicious and the dining area was organized in a way to provide a lot of privacy

no late check out for non-loyalty

we took full advantage of the on-site laundry facilities, washing all ten days’ worth of clothes so we could come home and unpack right

the spa tub

the king size spa tub room

they also helped me with an early check in which was greatly appreciated

there was no marked parking, and there was

seriously watched drug deal in parking lot

construction and everything is half finished with construction supplies and nails in the parking

see above-no view from balcony, just parking lot and pavement everywhere you look!

cob webs on balcony, over priced vending machines and rusty nail in the parking lot.

experience and i am not the type to comment these things the parking lot and grounds of this facility are completely covered with trash and debris

parking lot was not plowed for deep snow.

they are dog friendly and have free parking

the parking lot was potholed and unlined

morning, there were people congregating in the parking lot

the pool wasn’t up and we weren’t informed.

the weekend don’t offer breakfast

the breakfast was nothing special.

breakfast was kinda

room was nice the people were friendly the staff kept it clean the pool at the top was fun the games were cool and the ac worked really

diverse lodgers & truckers. parking lot usage by non-hotel persons.

lots of action in parking lot i did sleep well, stayed on second

looked like a lot of people were living there. had a horrible view of the parking lot.

room was cozy...staff friendly...parking was safe..well lit

could not firms reservation, parking lot was closed.

vegetarian options at breakfast- need recycle baskets in the rooms and through out the

sauna, fitness room

fitness room

breakfast was superb

of the building facing i-131 --- don't mind the interstate view really, but the backside of the pool room wasn't great

friendly desk staff; great location (you can walk anywhere in gr from here); free & safe parking; wonderful breakfast (+) free parking/shuttle downtown (-)got super busy during the 4th of july festivities because they open their parking lot for paid parking (+)the location is perfect walking downtown. we love the large parking lot on the property as well. (+) the location is great for us with parking included (+) free parking and very clean (+)location was perfect for downtown walking with plenty of parking. (+)location from highway, van andel arena and the free parking. (+) loved being right downtown and free parking (+)location and free parking

room was clean, love the bark bar, pool/hot tub, location and driver from germany was funny.

service, polite staff and a clean pool and hot tub!

the company provide a shuttle service

more options for continental breakfast

breakfast had lots of great options

location. breakfast.

the breakfast could have been better

breakfast was great!

very friendly staff, great breakfast, newer facility, very clean, state of the art, lobby opened all night with coffee, ice

breakfast was pretty standard. more options for kids would be nice!

breakfast selections were limited

are terrible kicked me and my kids out call police on us we where the 1 hour they said it’s because it was more than 4 of us we

breakfast was fresh and tasty

we were surprised to see that the kitchen was fully stocked with dishes and cooking utensils

gym is in an old kitchen and the breakfast is not fresh

pool was cold, no place to sit, no towels, big kids throwing wet balls into hot tub

trail mix bar was good and so was the tangerine

area for kids was great

kids using there room as a jungle gym jumping etc

the pool looked

best ever young lady at the reception, helpful and absolutely friendly, well equipped with guest laundry and nice pool area indian restaurant is very good for

we had a good time on our night out. nice clean pool, and rooms.

seat cover was loose and became detached the first time it was sat on and i was charged to do laundry with a coin operated laundry machine that did not dry my clothing

they were able to accommodate our late check out with no hassle

too bad the pool, etc were closed because of covid...would have loved to use

children enjoyed the pool & adults the hot tub

the pool has been broke for over a year. fix it

plenty of space for our family, great breakfast, great location, pool

we were on the 1st floor, right by the pool

were upgraded at no extra cost to a room with jacuzzi tub as we requested an early check in

i like this motel it is nice and they have breakfast and a pool

i like this motel it is nice and they have breakfast and a pool

breakfast was good hot and cold

i enjoyed that fact we were able to use the pool

the gym looked nice with new equipment

stayed during the middle of the week and by 8am each morning the breakfast was slim pickings, and the coffee was empty both mornings, but we made it work

breakfast was very good

friendly staff and great location, heated pool was nice!

i didn’t eat the breakfast, we didn’t wake up early enough.

breakfast could of had a little more variety but it was good, eggs & waffles

close to the tanger outlet and the gun lake casino

breakfast wasn t that great

good breakfast. very helpful staff.

breakfast is just ok. coffee could be better at breakfast and in the room.

the kitchenette was very nice as well

is only 2 years old, but maintenance was disappointing: sink blocked in kitchen, light bulb blown in lamp, no hair conditioner in shower dispenser

the pool and 24 hour gym are a bonus

the pool area does not have hot tub.

a small kitchen area in our room with sink, dishwasher and hob - clean room with new furniture - plenty

we enjoyed having a couch and a kitchen

everything was neat/clean & had a fully stocked kitchen which was great for early morning coffee and late night snacking from the fridge

breakfast

was great have a great time at the pool with my family all together a great place to

very clean, great breakfast, nice pool

parking was convenient.

the elevator needed bulbs replaced, hard to open door because it was swollen the door, limited parking spaces, and no microwave inside the rooms

but the hotel s dead bushes, overflowing trash bins and trash in the parking lot make it worse

no parking 4

parking was horrible

a small shower, bed next to the window and pool was broken.

i liked the jacuzzi room and the fact it had a pool

i could open the window, laundry facility on site, close to shopping and entertainment

pool no laundry facilities

location and the pool. also has a decent elevation.

room set-up and breakfast selection

nice and clean. pool was clean and room was nice.

breakfast was very good

was very happy the pool was open and the cold breakfast was perfect

maybe just extending breakfast to 10:30 a.m. other than that it was great.

the kitchen was well-stocked with tableware, pans, and utensils

we were disappointed that the pool was closed, but that was out of their control

the pool

location, kitchen, pool

breakfast was great

breakfast was basic. coffee was ok. rather have good coffee

of the grand rapids skyline from the gym would have been nice, but can’t complain too much about that

i missed the free breakfast

breakfast breakfast could’ve been better scrambled eggs sausage bacon hashbrowns toast would’ve

clean s as nd very much organized friendly staff great breakfast

breakfast was great and the hotel and room was very clean. loved the location

breakfast in the morning had a very nice variety of hot and cold items and the hot tub by the pool

room was clean, pool and hot tub was open, a little too much chlorine but we still enjoyed it.

pool and spa was open, friendly staff, clean room, hot breakfast and location.

the pool was great for families

this isn't a super important amenity but i was a little disappointed to find there was only a pool

only thing we were disappointed with was how cold the pool was

modern, comfortable, fitness room, pool, quiet

pool was nice

modern, comfortable, fitness room, pool, quiet

breakfast was wonderful and the breakfast staff was so courteous and friendly

the staff was very friendly, and the continental breakfast was good quality

spacious rooms, walk in shower, clean, free parking, decent breakfast.

very quiet, nice desk area, gym

pool was a little small but that's it.

no breakfast.

breakfast. could be better

really enjoyed pool hot tube breakfast and location. great place to be.

no breakfast or pool but understandable with covid

it is close to my family, and it has a pool.

parking

we only saw other guest 2 times and they had a full parking lot

friendly staff, plenty of parking, and an excellent breakfast

not too big of a hotel,good parking, friendly staff

was a small group of younglings hanging out in rear of parking lot drinking beer and smoking

always and the same with every hotel ever; the gym could use more free weights and a squat rack or 2

24 hr gym room is nice

it was such a cute place! super comfortable and breakfast was amazing!!

gym was top notch

breakfast we very good, loved everything about this place really

room was right across from their laundry room

our room was right across from laundry room. too loud all night :-(

the space. the laundry room.

no do not disturb sign or laundry bag,nothing for breakfast!

smelled like sour laundry

i really like the staff. i like the breakfast. the bed was comfortable.

good selection of breakfast items, all freshly made.

breakfast was lacking healthy opitiins

they have a nicer breakfast than hotels you pay more money for a room.

decent pool and price makes it a great choice for my family.

nice large room! great pool/hot tub. delicious full breakfast included! comfortable beds.

pool was a little on the cool side

breakfast was delicious and free, included with the room

pool open until 10pm for the kiddos

breakfast was great

love the place! love the staff! super love the bar tender/breakfast girl!!

and they have a bar area, that was nice

breakfast was great considering the circumstance

breakfast was not free

the pool was definitely too cool for me personally- would have enjoyed a hot tub option

parking lot was pretty packed and tight maneuvering, during the busy restaurant times

parking

from the genuinely friendly staff to them having tractor trailer parking to such a clean, quiet,comfortable place to the laundry facilities that

the lighting could have been better in the parking lot

i like that there is a restaurant located in the parking lot. that is convenient.

to much chlorine in the pool.

the hot tub was overflowing when we used the pool facilities

free breakfast

was very clean the staff was friendly altogether i like the place pool was clean breakfast was pretty decent will

nice room and breakfast. i would stay there again.

parking is a little far from entrance.

only thing would be the crosswalk for guest parking to lodging should be more direct we had to walk in kind of a round about way to get from

we even were picked up in the parking lot by someone with gun lake who drove us up to the door

parking situation is horrible

we were checking in as they were in parking lot taking shuttle

we visited our grand kids and great granddaughter

let me assure you my kids never stays up past 9

the breakfast was amazing, good food the clean of the area love it

salt water pool was nice and they had a very good breakfast!

the breakfast is always great

they didn t clear the snow on the parking lot.

americinn seemed to be well taken care of. staff was friendly. seemed to be plenty of parking.

snowed 5 inches and the parking lot and side walks were not cleaned properly

parking lot was close by

more parking area