was very clean the staff was friendly altogether i like the place pool was clean breakfast was pretty decent will

the breakfast was excellent, and the employees were helpful and knowledgeable

breakfast

very very clean, super friendly staff, great breakfast

absolutely fantastic breakfast selections. staff very friendly!

we even were picked up in the parking lot by someone with gun lake who drove us up to the door

pressure in showers was weak and , rediculous walk to self parking area, need to work on this for

parking situation is horrible

only thing would be the crosswalk for guest parking to lodging should be more direct we had to walk in kind of a round about way to get from

we were checking in as they were in parking lot taking shuttle

breakfast was good

close to the highway and casino, which we went to after the reunion

breakfast had no extra's, but was ok our room had a loud, running toilet that they said they were

breakfast wasn t that great

close to the tanger outlet and the gun lake casino

was very clean, breakfast was nice

room was beautiful. breakfast had a nice variety.

didn't use the pool area was clean and convenient as well as breakfast area clean and convenient

were upgraded at no extra cost to a room with jacuzzi tub as we requested an early check in

the pool was green

maybe warmer water in the pool

also, the pool & hot tub were great

too bad the pool, etc were closed because of covid...would have loved to use

the tv was my fav. the breakfast was bomb. staff is very respectful and kind.

went above and beyond to be sure we had breakfast before leaving at 5am for a flight

trail mix bar was good and so was the tangerine

the kids had plenty of fun and enjoyed the stay

in room: no creamers/sweeteners for the coffee. breakfast: dried out

clean and inviting facilities, and they had cartoons on the tv for the kids

4 different pools, great breakfast, kids ate free. water park for kids

bottom of the pool looked dirty

the climate of the pool, i think, can improve the water temperature very cold.

the pool area does not have hot tub.

pool was kind of cold and there was hunks of hair in the pool area like it doesn’t get cleaned

pool is literally freezing

everything but breakfast.

breakfast selections were limited

great breakfast, location, comfy rooms, and friendly staff

the kitchen area in the room had everything that we needed and more

the bed was comfortable, the desk expansive, and the storage closet in the kitchen was a welcome

location, appearance, breakfast was offered at 6am on a saturday!

very friendly staff, very clean facilities, breakfast was wonderful!

very friendly staff, great breakfast, newer facility, very clean, state of the art, lobby opened all night with coffee, ice

staff, cleanliness and hot breakfast all exceeded our expectations.

breakfast had lots of great options

this place was spotless and the staff was awesome, the gym is also great.

breakfast was excellent.

friendly staff and great location, heated pool was nice!

stayed during the middle of the week and by 8am each morning the breakfast was slim pickings, and the coffee was empty both mornings, but we made it work

didn’t get to take advantage of the breakfast, but the staff were exceptional and kind

pool and hot tub were great nice and warm

was clean quiet breakfast was not breakfast due to covid but they still had fruits, juice, cereal, etc

there was water on the floor from other guests going directly from the pool to the elevators

sauna, fitness room

vegetarian options at breakfast- need recycle baskets in the rooms and through out the

we were able to park our truck there at low cost while we took a weekend

i was only there from late at night to early the next morning so i didn't get to try the pool or the breakfast, but given the state of the rest of the hotel (waiting area, hallways, and

i asked for early check in and late check out and got it with no problem

we took full advantage of the on-site laundry facilities, washing all ten days’ worth of clothes so we could come home and unpack right

i asked for early check in and late check out and got it with no problem

parking is plentiful

enough parking spaces for guests, had to park on other side of different hotel nearby

parking, way way too tight and not enough of it

a lot of people outside in the parking lot doing stuff not sure what

cleanliness, free breakfast and convenience to airport with plenty of free parking spaces.

lots of action in parking lot i did sleep well, stayed on second

at night, guys skateboarding & drinking in the parking lot around vehicles

ough the entrance to the hotel parking lot was difficult to navigate)

location. broken lamp shade. people loitering in the parking lot.

could not firms reservation, parking lot was closed.

a few more breakfast choices would have been nice

this is a wonderful place to stay! so clean! very nice amenities! breakfast never disappoints!

breakfast was good. the place was clean and quiet. good location.

pool was closed due to state orders and no where was that posted beforehand and the provided breakfast was very unprofessional and not what was

they had a delicious breakfast

breakfast is good! there’s a microwave and mini-fridge in the room

the breakfast in the morning was good and nice to have available

the breakfast was great!

swimming pool was nice, but small and there were no changing facilities there, which made things a bit

friendly staff, clean room and common areas, hot breakfast

very clean and up to date! the breakfast we great as well.

the staff was great. the bbq and pool were amazing. the room was super comfortable.

they were friendly and helpful even the breakfast staff were great

the room had everything we needed. the breakfast was great.

just outdoor pool and hot tub. got to at least have hot tub going during off-season!

breakfast, comfortable rooms, and the pool was good as well

found the breakfast bar just great

property was great but for the breakfast the eggs tasted really weird

the gym has 5 pieces of equipment - all in great condition

great breakfast

breakfast was good, location was great for the activities that we had planned

the pool is very tiny. weren't able to swim because 10 people in the pool was crowded

spacious rooms, walk in shower, clean, free parking, decent breakfast.

i actually enjoyed the breakfast too

even the pool area was clean

pool was cold and very small which was the main reason we got the room but when we had the pool to

swimming pool was open till 10pm for kids and till midnight for adults

was friendly and clean. pool and hot tub open till midnight.

it was quiet no kids or noise coming from the hallway and waffles for breakfast

breakfast same as all comfort. close to our activities. clean carpet and clean room

the pool the kids love it

the bed was very comfy, full kitchen as this place caters to extended stay

only part time staff. no hair dryer, full length mirror or dishes/utensils in kitchenette

clean and seemed new, security card tap to get in after hours, efficiency type room with mini kitchen, access to laundry and work out room

we really appreciated the full kitchenette with a full-size fridge and freezer as well as a two-burner stove

low cost, clean, updated, had kitchen facilities like sink, stove, fridge. comfortable bed.

bigger towels. more variety for breakfast.

children loved the pool. close to holland.

free breakfast is nice, too

pool area can use some updating

getaway for the weekend ud83dudc4c pool and staff was great jacuzzi suite next time and the restaurant down the street was fabulous

they also helped me with an early check in which was greatly appreciated

the spa tub

the king size spa tub room

were ornamental; did not close so parking lot light streamed into our 1st floor room; we had to pin them together with hangars

property was in a great location, had plenty of parking spaces, great breakfast options

room was big and free parking

lots of parking.

ffle machine was a bonus

see above-no view from balcony, just parking lot and pavement everywhere you look!

staff was friendly, parking options were good, and the location is close to food, gas, and other necessities

cob webs on balcony, over priced vending machines and rusty nail in the parking lot.

seriously watched drug deal in parking lot

construction and everything is half finished with construction supplies and nails in the parking

there were bums and prostitutes just hanging around parking lot and doors

experience and i am not the type to comment these things the parking lot and grounds of this facility are completely covered with trash and debris

morning, there were people congregating in the parking lot

parking lot was not plowed for deep snow.

lots of people hanging out in the parking lot around vehicles and there were dogs barking all night

didn’t get to use the upstairs pool table and indoor pool because it was after 11 once we got back

the indoor pool was nice

breakfast was delicious

i will say great value for the price, breakfast didn't include many hot options but it was better than nothing

we enjoyed the pool and that social distancing rules were being enforced.

some of the furniture was worn and the parking lot needs to be resurfaced

also, gathered in the parking lot and were noisy all through the

there were parking lot lights but none on the building itself, not even the entrance

there were many people in the parking lot smoking weed both nights, which lingered on our clothes as we came and went

i have no complaints! oh wait just a small one. the parking lot needs a little work. :) .

it was cold and the heater took all night to warm it up. no laundry room.

this motel has only one laundry machine and was not working

great staff, clean room and breakfast

clean nice hotel. great price, nice breakfast.

was pleasantly surprised to have dinner there, i knew i would have free breakfast, but it was great to have free dinner

self laundry free of charge.

the pool hours were very great. the breakfast was very nice

the kitchen was incredible! the staff was super friendly.

room was much larger than i thought it would be and had a it’s own kitchen!

i did notice some sticky residue on part of the table int he kitchen area.

lightbulbs in kitchen ceiling were out making it hard to see

close to resturants and stores. has a kitchen and living area in the room.

our go to place everytime we visit grand rapids. clean, spacious, great staff, nice breakfast.

pool and bar wasn’t open

booked for my college age kids weekend away

that we weren't able to use the pool.

the pool was little

to get down to breakfast before 10am

good location, clean, nice pool.

that we didn't have time to take a dip in the very nice pool.

gym, pool

free parking - clean room - free breakfast - staff was kind enough to let me check in early - room decor - close to the

pool and hot tub. staff very friendly

pool was so heavily chlorinated kids were coughing my eyes were burning never experienced this at a

was told the pool was open

clean well located. decent breakfast. it was as expected and i appreciate that.

breakfast items i tried were great

friendly staff, plenty of parking, and an excellent breakfast

parking

we only saw other guest 2 times and they had a full parking lot

not too big of a hotel,good parking, friendly staff

was a small group of younglings hanging out in rear of parking lot drinking beer and smoking

lampshade had writing of the words love on the inside stains on the ceiling there was puke by a laundry bin just outside he elevator

thought there was a bar and grille.

the breakfast is ok, but i wish there were a few more items to choose from, and i love that they have a

hotel was old, outdated, had mold in the bathroom, burns on the bedside table, people's laundry hanging outside

there was not much to the breakfast but it was ok. the staff was exceptional.

best pool ever clean and very family friendly

pool closes at 11 pm which is a bit early

the pool and laundry room were closed due to renovations.

room was great, the pool was clean and the staff was friendly and knowledgeable about things to see and do in the area

the breakfast was actually good

entry and parking lot needs to be paved, or fixed

construction being done but not noted when i booked. very limited parking.

parking

in the parking lot

the location, the parking, the building layout ...

airport shuttle runs every 30 minutes like clockwork

it was old, not clean and we were kept all night by loud people and small kids all night long

airport shuttle

the pool was super cold the kids couldn't even swim

proximity to airport, free shuttle service, nice staff

no breakfast or pool but understandable with covid

breakfast. could be better

really enjoyed pool hot tube breakfast and location. great place to be.

no breakfast or pool but understandable with covid

room by the pool niçe staff clean just a great place to stay

the laundry room was nice

thing that could have been better would have been if the pool was open but its michigan and 20 degrees outside

com did not include pet fee, which we were told nothing about

attractive room, friendly polite service, breakfast and complimentary dinner

allowed early check in

breakfast b so good the rooms clean n smell so fresh n the beds r soo comfortable i recommend u

really enjoyed the pool and bar area. breakfast was very good but on the expensive side.

the pool towels were more like gym towels

stay at the pool after 10pm, adults have no right to swim in peace, kids been messing with gym equipment after 10pm, staff needs to move and do the

the pool was well taken care of and the hotel was easy to find and had lots of great places to relax

the room was very spacious and the pool was great!!

the kids around made a lot of noise in my next-door.

pool was freezing even before getting into the hot tub!

clean rooms, friendly staff, great pool (althought extremely busy) breakfast is also hot and wonderful

if anything, pool was smaller than expected but clean and well maintained and the bed could have been slightly

wouldn't stop running- way too many kids(spring break-not a ding on the hotel) hotel was amazing

the laundry facilities were out of order

dishes in cupboard, stained sheets) heavy air freshener smell odd layout with pullout couch in kitchenette no dishes in kitchenette claimed “breakfast included” at reservation and had

the king suite with spa suite

room was dirty for being a spa tub room

breakfast hostess was the best we showed up showed up as breakfast was ending but she made sure we

it place hotel and nice place to stay if u have a family nice pool jacuzzi steam room workout center surrounded by good food places in

i got a late check out and breakfast vouchers and spoke to staff that morning

no restaurant / bar no breakfast

the beds were also super comfy and the outside pool and fire table was a bonus

the shuttle service was a big plus

i loved the pool and how close it was to everything

the pool and hot tub were in working order and very clean

breakfast was great

breakfast in the morning had a very nice variety of hot and cold items and the hot tub by the pool

breakfast was so-so, but it was on par with other hotels in this price range

the pool was a bit smaller than expected but a pool was a bonus at all so no complaints there to be

i loved the warm feeling (fireplace) of the lobby. i also loved the complimentary breakfast.

excellent choice of healthy breakfast.

bed, walk in shower, nite staff went above & beyond helping us with securing an uber when the shuttle to airport didn’t

breakfast since covid is not the same of course. but when you run out of coffee....

kitchen area very useful as there is a supermarket next door

wish the pool was a little warmer.

location and staff were all excellent to work with and the availability of shuttle service and parking at the hotel during travel were bonuses

bonus: free laundry machines in second floor, just bring detergent and

liked the full kitchen, that was a bonus

the pool was closed but that couldn't be helped and staff was apologetic about it.

was staying for my sons devos hospital trip and we weren't happy our kids were woken up, called the front desk to ask what was happening and the lady was very

staff went above and beyond to serve our family of six, especially great with the kids!

they had an airport shuttle and the beds were nice.

the shuttle was 30 minutes late.

friendly desk staff; great location (you can walk anywhere in gr from here); free & safe parking; wonderful breakfast (+) free parking/shuttle downtown (-)got super busy during the 4th of july festivities because they open their parking lot for paid parking (+)the location is perfect walking downtown. we love the large parking lot on the property as well. (+) the location is great for us with parking included (+) free parking and very clean (+)location was perfect for downtown walking with plenty of parking. (+)location from highway, van andel arena and the free parking. (+) loved being right downtown and free parking (+)location and free parking

very good breakfast!

great restaurant on site/room service

shuttle drivers were very nice and friendly

was walking distance to the concert at van andel arena, onsite restaurant and bar with happy hour

front desk staff are very friendly and helpful when i called about early check in

i also wish the gym was open 24/7

always stay here for my daughters gymnastics competition in grand rapids

the pool was very nice and clean - great for kids

narrow it to one? the beds were great and breakfast was awesome everyday.

very clean rooms - great pool

no closet! no plastic laundry bag

it sounds like a laundry room is near by which makes no sense being on the 6th floor

loved the hot tub & pool! great customer service!

make sure you ask for a view. some rooms overlook the pool roof and your view is blocked.

no remote control for the tv laundry room has been closed 4 weeks, no availability for coffee

disappointing to see the pool closed

clean beds nice pool and the staff is really good...

for the money, the refrigerator, the beds were comfortable, free breakfast, the nice shower, the laundry room, the friendly staff, the location is near by restaurants and stores

location and the pool. also has a decent elevation.

no parking 4

parking was convenient.

handicap parking is on opposite side of building from handicap room

parking lot needed replaced

the elevator needed bulbs replaced, hard to open door because it was swollen the door, limited parking spaces, and no microwave inside the rooms

kids didn't have access to juice in the morning because staff said it was

breakfast was good, location was convenient, staff was friendly, common areas and room was very

pool was very cold

ability to log on to personal netflix account easily from the tv, pool was shallow so smaller kids could play without worries of going over into a

the pool is too small and had entirely too much chlorine in it. no hot tub.

it was clean, updated, and they even had breakfast to take back to your room (most hotels are not doing breakfast right now)

my family liked everything, the rooms, the location, the pool, and the friendly staff.

felt the pool and hot tub area seemed dated- but thankful at least it was open and not crowded so we could

friendly staff and great breakfast

kitchen