i didn’t like how far my room was from the elevator and pool

breakfast choices were average at best

the breakfast is always great

very clean and comfortable. nice room and dining area for breakfast.

lots of kids parties going on and we did not hear a sound from all of them

had breakfast area closed

kids loved the breakfast

the breakfast menu could have had a few other choices such as english muffins, bananas, etc.

needs more breakfast options

loved the breakfast

the pool was fun for the family

flight was very late at night and they gave us a late check out time, and the staff were all very nice

indoor pool comfortable bed nice staff

very clean & friendly staff. swimming pool!

i asked for early check in and late check out and got it with no problem

the parking lot was very icy and so were parts of the

a lot of people outside in the parking lot doing stuff not sure what

enough parking spaces for guests, had to park on other side of different hotel nearby

parking, way way too tight and not enough of it

plenty of parking close to entrance

free breakfast

the pool was perfect used it twice

the hot tub was overflowing when we used the pool facilities

the outdoor maintenance guy offered to help with luggage, lady hauling laundry stopped to ask if we enjoyed our stay, cleaning lady found me in parking lot to give me my

was very clean the staff was friendly altogether i like the place pool was clean breakfast was pretty decent will

only thing would be the crosswalk for guest parking to lodging should be more direct we had to walk in kind of a round about way to get from

we were checking in as they were in parking lot taking shuttle

we even were picked up in the parking lot by someone with gun lake who drove us up to the door

good location. parking a little hard,but ok.

self parking not good location for hotel entrance.

was like a mini apartment loved all the extra space having two rooms with a door a kitchen and bar area and a full bath on both sides and fold out couch’s perfect for a family with a bunch of

the room was very comfortable and clean. the pool was nice as well.

live in california and fly to grand rapids airport to see my kids in muskegon in norton shores because of this i'd like to come twice a year your hotel is at a

no brekfast no pool no gym

shuttle service and personnel were excellent

the breakfast was great.

mistake was made with shuttle , but it was quickly fixed to get me to the airport on

i wanted to take my kids on a fun experience and it turned into them being pretty upset and me feeling awful

were no towels at the pool so we had to walk up to our rooms soaked and the couch in our room was overly broken in

the staff we encountered was super friendly and great with the kids.

the hotel was clean and the staff was amazing. the breakfast was a great value.

the layout was kind of odd as you entered it through the kitchen bathroom

the pool.. free breakfest

i love the spa tube it was very comfortable and fit two people!

in my spa suite the tubs jets didn't work

clean well located. decent breakfast. it was as expected and i appreciate that.

the breakfast was wonderful, as good or better than you would get in a restaurant (worth$15-20 easy) we

hot breakfast

better option for breakfast

the pool and hot tube was relaxing

in room next to pool, very loud! kids screaming.

i intended to use the laundry machines and the fitness center, but both were out of order during my stay

and we were located next to the laundry and the lobby

the pool was a bit smaller than expected but a pool was a bonus at all so no complaints there to be

was warming more than with the fire and chairs , coffee and biscuits, breakfast was included and there was plenty of everything

pool could have been open longer

the kitchen in the room that really came in handy and the pillows were so soft

wish the pool was a little warmer.

beautiful clean room, very spacious with full kitchen minus an oven!!

comfy bed, nice dark shades of window, full fridge, the stove, nice pool and hottub

friendly staff, clean, spacious rooms, awesome free happy hour and a hot breakfast

wished the pool had and adult only hour and the alcohol could have gone a but longer too

hotel was perfect, the number of kids at the kickback, pool and breakfast was crazy but understandable seeing that it was new years

there were a few groups of teenage kids with parents there for a competition they were going to

snacks and a full baked potato bar in the evening

staff went above and beyond to serve our family of six, especially great with the kids!

my daughter was upset that the pool was closed and we needed to leave prior to breakfast

the comfortable bed, the breakfast service

the fact that the pool is smaller so 5 people seems crowded.

i wish there was a hot tub not just a pool

breakfast and the privacy

i woke up early to get breakfast

none of the equipment in the fitness center worked

early breakfast hours, size of room/bathroom. pool.

room, service, location...was near everything and the very yummy continental breakfast!

there was a million kids running around and it was very noisy

location,friendly staff and service,convenient bar and restaurant.

it was old, not clean and we were kept all night by loud people and small kids all night long

the airport shuttle was timely and helpful

the pool was super cold the kids couldn't even swim

it was absolutely beautiful the lobby. was great pool table swimming it is worth the stay

said continental breakfast but was a hot breakfast

it was a nice modern looking lobby complete with pool table, a snack area and a wonderful pool

they changed breakfast sausage to chicken instead of pork. hahaha

staff, free coffe, tea, and muffins 24/7, pool and games in the lobby

lampshade had writing of the words love on the inside stains on the ceiling there was puke by a laundry bin just outside he elevator

the security, their attention, the parking space, the pool, the all place was so nice and close to great places to share with my baby boy

our room was incredibly clean, the staff was extremely friendly, and the pool area was immaculately clean

is ok, but i wish there were a few more items to choose from, and i love that they have a pool, but i wish there was a hot tub

the staff is friendly the breakfast is good overall i will stay again

the pool was perfect size for my smaller kids and big alike and the hot tub was great for us adults

was pleasantly surprised to have dinner there, i knew i would have free breakfast, but it was great to have free dinner

clean nice hotel. great price, nice breakfast.

breakfast didn't start until 6:30am.

they didn't have a change machine nor did they carry change for laundry or vending

best pool ever clean and very family friendly

was very comfortable and the pool was fun the kids love it made sure they went every day and the breakfast was good and it was close to everything

breakfast area and adequate items

breakfast could be a little more friendly

course i wish the pool had been open so we could have splashed around, but it was closed due to state governor

the bed was very comfy, full kitchen as this place caters to extended stay

clean and seemed new, security card tap to get in after hours, efficiency type room with mini kitchen, access to laundry and work out room

it smelled of a mix of dirty gym shoes or laundry, and old marijuana smoke mixed with the chemicals that come off of new build

we really appreciated the full kitchenette with a full-size fridge and freezer as well as a two-burner stove

only part time staff. no hair dryer, full length mirror or dishes/utensils in kitchenette

lots of parking.

room was big and free parking

property was in a great location, had plenty of parking spaces, great breakfast options

ffle machine was a bonus

were ornamental; did not close so parking lot light streamed into our 1st floor room; we had to pin them together with hangars

the pool has been broke for over a year. fix it

here was top notch: the staff, room, breakfast, wifi, pool

the breakfast was great . the bed was comfortable

went above and beyond to be sure we had breakfast before leaving at 5am for a flight

maybe warmer water in the pool

it was a nice place and they had a indoor pool

the free breakfast was better than most, the staff was very friendly.

rates,pool,cleaniess

were upgraded at no extra cost to a room with jacuzzi tub as we requested an early check in

didn't use the pool area was clean and convenient as well as breakfast area clean and convenient

there were many people in the parking lot smoking weed both nights, which lingered on our clothes as we came and went

there were numerous signs of the old bones still showing through around the hotel and in the parking lot

i have no complaints! oh wait just a small one. the parking lot needs a little work. :) .

also, gathered in the parking lot and were noisy all through the

there were parking lot lights but none on the building itself, not even the entrance

shopping centers and resturants, great free breakfast, coffee well supplied in lobby, nice little kitchen with room and all utensils included

room was much larger than i thought it would be and had a it’s own kitchen!

i did notice some sticky residue on part of the table int he kitchen area.

some of the kitchen supplies were not in the room as when i stayed here before.

close to resturants and stores. has a kitchen and living area in the room.

really enjoyed the pool and bar area. breakfast was very good but on the expensive side.

the gym is big and is open 24 hours

parking is easy, staff are friendly and accommodating, rooms are clean, and the gym very complete for my needs

jenna was amazing and hooked us up with an early check in

there's a laundry facility on st as well as a pool and spa

great night sleep in a very comfortable bed & the breakfast was great.

the pool and it was a quiet stay

i also liked the assortment of breakfast items

the gym room was in the staff room, w/ a refrigerator and other items, not conducive to exercise at all

i didn’t like breakfast. vey poor selection of food

pool and hot tub were also nice and relaxing, even for an unusually cool day in august

breakfast was good

breakfast could’ve sever hot eggs instead of boiled i was a lil upset there but maybe im spoiled

breakfast was awesome and the property is fresh and clean.

excellent bed, pool was awesome. breakfast was great

property was great but for the breakfast the eggs tasted really weird

we were accommodated for an early check in up to 1 hour which made a big difference in our day

breakfast should have more choices

nice place, pool ,hot tub, free breakfast, walking distance to a very nice bistro with a full bar and only 10 min to bittersweet

the gym has 5 pieces of equipment - all in great condition

breakfast was good, location was great for the activities that we had planned

the spa tub

the king size spa tub room

they also helped me with an early check in which was greatly appreciated

there was no marked parking, and there was

easy to get in and out of parking lot

cob webs on balcony, over priced vending machines and rusty nail in the parking lot.

staff was friendly, parking options were good, and the location is close to food, gas, and other necessities

however there were torn apart abandoned cars dumped in an empty, out of use parking lot next door which was weird

accessible, nice pool, laundry room available and breakfast items all individually wrapped for covid precaution

breakfast was just ok quality

friendly staff, the breakfast was excellent, room was extremely clean and comfortable

screaming kids at the pool was unbearable due to the indoor acoustics of the room.

it was so clean i loved it kids loved it

there were bums and prostitutes just hanging around parking lot and doors

lots of people hanging out in the parking lot around vehicles and there were dogs barking all night

parking lot was not plowed for deep snow.

experience and i am not the type to comment these things the parking lot and grounds of this facility are completely covered with trash and debris

morning, there were people congregating in the parking lot

we enjoyed the pool and that social distancing rules were being enforced.

the breakfast was a great variety food was hot and good

staff were helpful. gym has good equipment.

the pot holes in the parking lot and the pool not being open.

comfortable bed. breakfast. location in proximity to highway.

fantastic breakfast

everything was great. pool could be open until 11 that would be nice

the spa tube was amazing

pool/spa closed and not hot tub rooms

the whole thing the staff the room the pool that's hot tub the exercise room everything was just

friendly desk staff; great location (you can walk anywhere in gr from here); free & safe parking; wonderful breakfast (+) free parking/shuttle downtown (-)got super busy during the 4th of july festivities because they open their parking lot for paid parking (+)the location is perfect walking downtown. we love the large parking lot on the property as well. (+) the location is great for us with parking included (+) free parking and very clean (+)location was perfect for downtown walking with plenty of parking. (+)location from highway, van andel arena and the free parking. (+) loved being right downtown and free parking (+)location and free parking

no continental breakfast????

pool area was crowded and the room had no fridge

free parking/shuttle downtown

had a good breakfast in the morning

back late in the evening and it was hard to find a parking spot near our room

the parking lot had way to many pot holes

we didn't use the free shuttle over to the casino, we ended up using the casinos valet parking but will definitely use the hotel shuttle service next time

the parking lot was full but it was a busy weekend. not a complaint.

parking lot was dark. needs more lighting.

beyond blew my expectations for the pool and hot tub, very pleased

make sure you ask for a view. some rooms overlook the pool roof and your view is blocked.

no closet! no plastic laundry bag

requested a 2 hour early check in which was denied

seat cover was loose and became detached the first time it was sat on and i was charged to do laundry with a coin operated laundry machine that did not dry my clothing

near firekeepers casino & hotel.

clean and great breakfast

room, comfortable bed, kitchenette, clean facility, friendly staff, great location for our visit to drop off our son at

close to the casino

food and hot water, swimming pool water was good

nice pool

i was expecting a suite, not a room with a kitchenette

the mini kitchen and fridge were a bonus

the bed was comfortable, the room was spacious, there is a full kitchen to utilize and every amenity you could need

the pool was too cold to go in, and there wasn't a hot tub.

indoor pool was available but cold, not warm for guests to use

was great, the staff and all, they even called me a day before my stay to let me know the pool was being worked on

dryer sheets for laundry, no atm

staff pool

we were not able to access the swimming pool or the hot tub it was closed

hot tub and pool was wonderful

customer service, breakfast, comfortable beds, clean.

hard to get an opportunity to use the hot tub as kids were all over the entire pool area, screaming and jumping from hot tub to pool

amenities were nice. love that there was a gym available.

breakfast was everything we needed

hot tub and pool area were very neat and clean and we enjoyed a hot tub in the morning

ridiculous ly small swimming pool

pool was closed, shower is small

the bed was comfy. pool was clean and warm.

towels at pool could be bigger. towels in room could be more comfy

very nice staff and clean facilities. great breakfast as well

over night stay, clean,quiet, friendly staff and good breakfast in the morning

the staff was wonderful. the pool was just what the doctor ordered.

the pool was also closed because of renovation, should have mentioned that in discription, i also

think of anything although their choice of breakfast bagels , chocolate chip or garlic , were not to my taste

i got a good night's sleep and appreciated the breakfast and friendly staff

coin laundry not working, no sign, lost a buck fifty. whatever

very nice place but laundry room waz closed because only maintance man had key was very very late didmt get to do

no laundry on site

didn’t like the coffee and there is only one laundry machine for guests

i gave back my dirty laundry every time

the bar & pool close early during the week

covid pandemic...closed pool.

no hot tube near the pool

didn't use pool but did see it was pretty small

pool. refrigerator. tv. bed.

also had very little parking space

no frills, dark parking lot, staff non existent.

limited parking for vehicle with trailer

va parking.

parking lot could have been maintained better

the elevator needed bulbs replaced, hard to open door because it was swollen the door, limited parking spaces, and no microwave inside the rooms

handicap parking is on opposite side of building from handicap room

close to downtown, shopping , food etc if needed. parking no problem

parking was horrible

no parking 4

laundry service was broken and only available 1 w/d with a line a mile long every day

we stayed a total of 4 days and the mini kitchen with a full fridge, dishes and dishwasher were the cherry on top for my family of 4

beds are little hard and hate that the pool closes at 10 pm, but just minor things.

the pool

could use a bigger breakfast variety. but i can’t complain it was free.

clean, bright colors, great breakfast, large room

room set-up and breakfast selection

was very happy the pool was open and the cold breakfast was perfect

didn’t notice there was a swimming pool did not see a hot tub

good breakfast and pool locations

i liked the jacuzzi room and the fact it had a pool

pool was not open the wi-fi didn’t work and there were a pair of dirty panties on the side of the

clean n pool

good location, breakfast and pool included, choice of nearby restaurants

also, pool was