they didn t clear the snow on the parking lot.

americinn seemed to be well taken care of. staff was friendly. seemed to be plenty of parking.

good parking

parking lot was icy in many spots

snowed 5 inches and the parking lot and side walks were not cleaned properly

clean, beautiful hotel. helpful, friendly staff. great breakfast. perfect location!!

the staff we encountered were friendly yet professional, the facilities were new and clean, the breakfast was complete and delicious and the location couldn't have been better

the pool could have been warmer.

but everything was amazing, breakfast was a bit cheap but it's expected with the price of the hotel

great pool, friendly service and clean building

everyone was so friendly, the pool and hot tub were lovely and its close to town.

breakfast could’ve sever hot eggs instead of boiled i was a lil upset there but maybe im spoiled

breakfast included & staff was super nice & very friendly

staff did allow us to park our car trailer on the property

the pool was not open. but understand why.

bed is comfortable, room is clean, my kids love the free cookies

i loved the military displays on the pool level & my friend thought the game room was so cool, laundry facilities there as well

narrow it to one? the beds were great and breakfast was awesome everyday.

i also wish the gym was open 24/7

clean, cheap, good breakfast.

clean, nice employees and great breakfast

always and the same with every hotel ever; the gym could use more free weights and a squat rack or 2

very clean and modern great gym and pool as well would stay again if i have more work there.

it was clean, nice staff, quiet, comfortable beds, and i really enjoyed the gym

great amenities, breakfast was good and the room was nice, clean and comfortable

staff extremely nice and has a shuttle that is 24 hr and will take you almost anywhere

the pool ruined the kids hair,too much chemicals!!

shuttle service and personnel were excellent

great décor and pool

a restaurant, airport shuttle, and access to nearby businesses

friendly staff great breakfast. nice pool area.

nice clean new hotel. great breakfast amongst free breakfast hotels

the room was very clean and breakfast is definitely a plus!

sole purpose of renting a hotel room was for the grandkids to swim

the shuttle was excellent

the laundry room looked like a complete mess as well

it has a kitchen and lending station

it's location , shuttle service and parking.

the smell of the pool in the hallway the next time i’m a get a room on the second floor

location, room size, gym and laundry access, comfortable

my room was over the laundry, so there were loud sounds of water turning on & off until 11pm

carpeting, disgustingly stained chair, dust on nightstands and lamps, huge hole in towel, dirty laundry and trashed lined up in hallway

list shuttles and when we arrived the sign said no shuttle service to the airport

booking my hotel online, i called to verify the free shuttle service from the hotel

no deep end in pool.

laundry costed $10

we didn't stay for breakfast due to flight time

the spa tub in our room also made noise anytime the person next to us showered

was there for 11 days, i needed to use the laundry

dishes in cupboard, stained sheets) heavy air freshener smell odd layout with pullout couch in kitchenette no dishes in kitchenette claimed “breakfast included” at reservation and had

has a bar and restaurant

break in the area so kids tracking water (from the pool) in hallways and elevators which created a slip hazard

hotel was perfect, the number of kids at the kickback, pool and breakfast was crazy but understandable seeing that it was new years

and attentive staff, quick check in, clean rooms, no smell, breakfast was good and evening snacks +complimentary adult beverage was a welcomed surprise

if anything, pool was smaller than expected but clean and well maintained and the bed could have been slightly

allowed early check in

very clean and the breakfast was amazing.

facility was excellent the pool the stuff the breakfast was amazing and good customer service

thwy served a hot breakfast and a light dinner

i woke up early to get breakfast

hot breakfast

the breakfast was wonderful, as good or better than you would get in a restaurant (worth$15-20 easy) we

i enjoyed the friendly staff and my kids enjoyed the pool

there was a nice pool but i did not use it

great staff, clean, great breakfast

i wanted to take my kids on a fun experience and it turned into them being pretty upset and me feeling awful

besides the airport shuttle was great

did say that they had a shuttle to the gerald r

were right next to three or four familys of traveling hockey moms and to have the kids running up and down the halls starting at 6 am wasn't great

pool and bar wasn’t open

the pool was super cold the kids couldn't even swim

there are no amenities for kids, not family-friendly

location,friendly staff and service,convenient bar and restaurant.

the airport less than 10min drive, you canwalk to 7+ restaurants & shops w/out a car, restaurant/ bar on the premises, great staff shout out to hotel employee at front desk & the waitress

it was old, not clean and we were kept all night by loud people and small kids all night long

the lighting could have been better in the parking lot

and convenient parking

parking

from the genuinely friendly staff to them having tractor trailer parking to such a clean, quiet,comfortable place to the laundry facilities that

tight parking in the first building

pool closes at 11 pm which is a bit early

my in-laws were able to take a shuttle straight from the airport to the hotel while we were still traveling

to covid, there was no breakfast bar with the usual offerings

the breakfast was actually good

course i wish the pool had been open so we could have splashed around, but it was closed due to state governor

pool wasnt open 24hrs a day

laundry service was offered inside the service description but only self service was possible.

hotel was old, outdated, had mold in the bathroom, burns on the bedside table, people's laundry hanging outside

they really need to update the pictures of the pool area

they had guest laundry service

everything from room to pool was well maintained and clean

good location, clean, nice pool.

said continental breakfast but was a hot breakfast

clean!!! very nice breakfast choices.

that we didn't have time to take a dip in the very nice pool.

laundry service was broken and only available 1 w/d with a line a mile long every day

a full kitchen with full refrigerator/freezer, dishes, silverware, all complete with a dishwasher was so

room was very cozy and there was many facilities to use like the pool/gym

kitchen appliances included

very comfy beds! clean, beautiful, and tasty breakfast.

the pool and hot tub facility were open longer honestly

pool and hot tub are the cleanest i have swam in at a hotel, the staff was very friendly and

continual breakfast was cheep quality food

staff was beyond helpful and diligent about having all the breakfast amenities and care area stocked and full

the pool was perfect size for my smaller kids and big alike and the hot tub was great for us adults

didn’t notice there was a swimming pool did not see a hot tub

would have liked to have coffee available after breakfast ended.

was very happy the pool was open and the cold breakfast was perfect

loved the breakfast to go bags!

breakfast was very good

handicap parking is on opposite side of building from handicap room

parking was horrible

no parking 4

staff was super friendly and the room was very nice parking was great and they even had free

close to downtown, shopping , food etc if needed. parking no problem

a drink from the bar and i didn’t even taste the alcohol in it

hotel bar is wonderful

stay at the pool after 10pm, adults have no right to swim in peace, kids been messing with gym equipment after 10pm, staff needs to move and do the

tons of space in the lobby and a beautiful bar area as well

jenna was amazing and hooked us up with an early check in

me and my kids had a great stay.. the staff was good and kind.

needs more breakfast options

the breakfast menu could have had a few other choices such as english muffins, bananas, etc.

love the early check in

loved the breakfast

ffle machine was a bonus

a lot to hate besides the construction stuff in the parking lot that time

lots of parking.

property was in a great location, had plenty of parking spaces, great breakfast options

were ornamental; did not close so parking lot light streamed into our 1st floor room; we had to pin them together with hangars

the kitchen was incredible! the staff was super friendly.

room was much larger than i thought it would be and had a it’s own kitchen!

lightbulbs in kitchen ceiling were out making it hard to see

some of the kitchen supplies were not in the room as when i stayed here before.

shopping centers and resturants, great free breakfast, coffee well supplied in lobby, nice little kitchen with room and all utensils included

clean and seemed new, security card tap to get in after hours, efficiency type room with mini kitchen, access to laundry and work out room

desk for a few minutes when checking in and checking out, did not realize it came with a whole kitchenette that was not

clean, nice little kitchenette, plenty of storage space, comfortable, good lighting in bathroom

a laundry and even a gym

no supplies in the kitchen area

a small shower, bed next to the window and pool was broken.

disappointing to see the pool closed

no remote control for the tv laundry room has been closed 4 weeks, no availability for coffee

for the money, the refrigerator, the beds were comfortable, free breakfast, the nice shower, the laundry room, the friendly staff, the location is near by restaurants and stores

i could open the window, laundry facility on site, close to shopping and entertainment

best ever young lady at the reception, helpful and absolutely friendly, well equipped with guest laundry and nice pool area indian restaurant is very good for

the pool looked

it sounds like a laundry room is near by which makes no sense being on the 6th floor

towels for the pool/ hot tub were

we had a good time on our night out. nice clean pool, and rooms.

there were numerous signs of the old bones still showing through around the hotel and in the parking lot

i have no complaints! oh wait just a small one. the parking lot needs a little work. :) .

some of the furniture was worn and the parking lot needs to be resurfaced

parking lot/outside the building is very dark

there were many people in the parking lot smoking weed both nights, which lingered on our clothes as we came and went

friendly desk staff; great location (you can walk anywhere in gr from here); free & safe parking; wonderful breakfast (+) free parking/shuttle downtown (-)got super busy during the 4th of july festivities because they open their parking lot for paid parking (+)the location is perfect walking downtown. we love the large parking lot on the property as well. (+) the location is great for us with parking included (+) free parking and very clean (+)location was perfect for downtown walking with plenty of parking. (+)location from highway, van andel arena and the free parking. (+) loved being right downtown and free parking (+)location and free parking

pool area was crowded and the room had no fridge

friendly, clean, modern, shuttle to downtown, restaurant in the hotel for breakfast, room service, maintained really

also, the pool is a bit small

it was good distance from our venue. pool was available without too many people. room was quiet.

i asked for early check in and late check out and got it with no problem

the hotel had a decent fitness gym

breakfast was delicious and the dining area was organized in a way to provide a lot of privacy

a lot of kids

i was only there from late at night to early the next morning so i didn't get to try the pool or the breakfast, but given the state of the rest of the hotel (waiting area, hallways, and

there was a lot of trash in the parking areas

a lot of people outside in the parking lot doing stuff not sure what

enough parking spaces for guests, had to park on other side of different hotel nearby

cleanliness, free breakfast and convenience to airport with plenty of free parking spaces.

parking. i had to park at the holiday inn next door. next time i will just there.

they also helped me with an early check in which was greatly appreciated

the spa tub

the king size spa tub room

seriously watched drug deal in parking lot

easy to get in and out of parking lot

see above-no view from balcony, just parking lot and pavement everywhere you look!

parking lot was a bit raggedy

there was no marked parking, and there was

morning, there were people congregating in the parking lot

big parking, clean linens. comfortable bed

there were bums and prostitutes just hanging around parking lot and doors

experience and i am not the type to comment these things the parking lot and grounds of this facility are completely covered with trash and debris

lots of people hanging out in the parking lot around vehicles and there were dogs barking all night

tub and pool

staff were helpful. gym has good equipment.

the breakfast was nothing special.

we enjoyed the pool and that social distancing rules were being enforced.

room was nice the people were friendly the staff kept it clean the pool at the top was fun the games were cool and the ac worked really

the kids had plenty of fun and enjoyed the stay

the complimentary breakfast more than exceeded my expectations

pillows were great. kids sundae bar was wonderful!!

the grandbabies loved the pool area and the free breakfast

think pool area should be monitored more closely

breakfast bar should be open later

too bad the pool, etc were closed because of covid...would have loved to use

plenty of space for our family, great breakfast, great location, pool

also, the pool & hot tub were great

here was top notch: the staff, room, breakfast, wifi, pool

super clean spacious room and amenities plus an excellent breakfast bar.

were upgraded at no extra cost to a room with jacuzzi tub as we requested an early check in

the free breakfast was better than most, the staff was very friendly.

room was beautiful. breakfast had a nice variety.

the children loved the verity for berfeast and enjoyed the pool.