downstairs bar looked nice (did not use it)

the bar at night is lively but closes early, at 10pm

hard beds, noisy ventilation system (outside the room, impossible to switch off), no breakfast (just a croissant

no plug for bath. kitchen equipment needs refreshing as things missing, so hard to cook properly

hotel in a very quiet area, in well-maintained condition, two bedrooms in the room, a tiny kitchen, 30 minutes

having the restaurant and bar downstairs was so convenient and dinner was fantastic

bed was comfortable and room was clean. hotel bar and bar staff were cool.

facilities, eg a gym, a more extensive breakfast and better value, friendlier staff and definitely not paper

found the internet/wifi was extremely variable, very frequently just freezing for minutes at a time

staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

she was the only one who only spoke spanish and when i called for room service she said getting it yourself is

close to shopping center, good wifi. friendly stuff

decent rooms and wifi

helpful staff, clean and good wifi

the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

kind of tired looking. smallish room but adequate for a night stay. pet fee rather high imo.

good wifi and ok breakfast

room service was bad , no laundry, little bet far away

gymnasium equipment is limited and very old

comfortable hotel which is pet friendly

is a gym, which i suppose is a plus, but it's terrible

regular price over 100 is too expensive for a facility where the gym and swimming pool is not ready for use

finally logged in to unsecured wifi from restaurant downstairs

we, 7 people drove 3 cars, so hotel offer free parking was so convenient to us.

how to rent a golf cart etc

to motorway and easy to find with plenty of parking

some problems with the wifi although they were resolved successfully

staff is very supportive, and the rooms were super clean and every day we had room service

it means the restaurant and laundry close on the weekends and holidays

bed was comfortable and the food i ordered through room service was better than expected

a 4-star hotel one expects a bit more extra facilities such as gymnasium, sauna, swimming pool or spa of good

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

adjoining rooms for the kids as well

free parking with easy access off the a6, but no road noise, great

wifi

very helpful staff, spacious room, good breakfast, location by the main road, no parking fees

the rooms. location. parking

they don't have many cots or any small extensible beds for kids.

only kids dare to go there because you know

breakfast

staff was super friendly, and the breakfast was awesome!

strong wifi, free parking :)

the noise , we needed to left and they still charged us , was full of kids , running a noising

wifi signal poor inside the room and the shower sometimes the water was cold.

underground free parking is a plus

nice location - extremely good breakfast- staff very nice and cordial

no swimming pool , no gym , and no food for room service

good value for money. quiet. clean. has a pool which is not too busy. seemed kids friendly.

eat go, there s is also a commercial center only 11 minutes walking where you can go with the kids, shop eat

had to pay for parking.

no bar on site

the pool area is super nice too, sometimes crowded but not too crowded like not to find a spot where to

a deal breaker as there are several restaurants nearby, but an onsite bar would have been great

the hotel is advertised as having a bar and snack bar, it wasn't open during my stay

they don t offer room service, but i guess that is why the price is so wonderful.

poor wifi reception in the lobby area.

wifi, very unusual in hotels

late check out mas tarde

missed the hotel bar for a drink

comfortable, nice staff, good breakfast and a small gym

no bar or restaurant on friday and saturday

mini bar fridge not working, shower broken support so you need to hold it with 1 hand

free wifi, with good connection

24-hour cafeteria on site, which is super handy and free parking as well

the 24hr bar served food and was ideal after a long day working

above the bar can be a little noisy but wasn t a big issue for me

free parking at the hotel

pizzas for the kids were small, tasted bad, and looked like they came straight from the supermarket

no restaurant no room service

hotel had no restaurant or bar facility open

no room service, just a fridge with small amount of items

very close to shopping malls and good fitness club

cosy bar restaurant attached

it was spotless, staff super friendly, excellent soft pillows and good continental breakfast

good value for money , clean and decent with plenty of parking space on site

the breakfast was excelent and all the staff was very friendly

superb breakfast

the buffet style breakfast was okay, nothing fancy. we walked 10 minutes to have dinner at

lobby, bar and common spaces in general perhaps they should start thinking about renovation.

2) the page of room service in english didn't work and the guy in reception said: it's not my problem, you must

diner in the bar was terrible, too much waiting for only one waiter, too much waiting for dishes, the menu was

wifi signal quite low in the room. working only in a position.

wifi was non-existent. very bad for business

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

no room service

room service never answered the phone when i called to order dinner.

good wifi connexion, convenient parking in the building, variety of restaurants on site and around, very

clean rooms and friendly staff, good quality hotel good wifi

car parking availability was great also

good location if you want to be on outskirts of city with free car parking but with convenient public transport

apart from excellent breakfast no dining options

the breakfast was good

supermarket, sushi bar and metro station all within a few minutes walk so great for visiting madrid for the

the overall experience (i was traveling with 3 kids) was great

during the big san lorenzo festival), and the restaurant ticked all the boxes for adults and kids alike

the overall experience (i was traveling with 3 kids) was great

comfortable beds and wifi

wifi password on the page inside the room

fridge there but no option of a mini bar or room service

lack of atmosphere, particularly in the evening. bar closed, no hub - bub.

traditional bar for a pre dinner drink although there was a sign for one but only appeared to be a lounge area

wifi good for me the price was little high for a week night but i would highly recommend and

seasonable swimming pool

of kids running the hole day in the corridors, screaming, beating doors

service was very slow, order at the bar if you are in a hurry

coffee at breakfast bar needs upgrading

was very basic and was served in the bar next door, which belonged to the hotel, but was also public

location. cleanliness. room size and comfort. free wifi. staff availability to sove any issues.

parking area is not

easy parking

very nice hotel. friendly staff and great attitude to our pet.

pool was not open.

excellent location, clean rooms, and friendly staff. the only problem was the weak wifi signal

helpful staff an issue with wifi was resolved quickly and pleasantly, and good suggestions for where to

sockets, lights and the router for the wifi was behind the tv and therefore reception was excellent

we ended up taking the suite (at special price too) with a huge bath/spa in the middle of the room

no pool but we located very nice public outdoor pool about 2kms from hotel

the room was spacious with lovely interesting view all topped off by a wonderful jacuzzi spa bath

location and ev charger

wifi in the evenings was weak. no kettle in the room

comfortable bed casting service to the tv wifi is super near the metro station (7 min walking) 24/7 free coffee

welcoming, pet friendly with welcoming helpful staff

used the gym a few times and it had what i needed so it was great

of coffee/tea making facilities in room coupled with low availability through restaurant or room service

room service system is inconsistent

nice external swimming pool. good parking access.

the gym needed more inside of it

early bar closing

everything was fine. a shame that the gym didn't have a static bicycle

were delighted with the young man on reception who allowed us to park our car and trailer with bikes in the

bedroom was very large and comfortable with nice views. parking right outside the entrance

access to room service menu was via scanning qr code - not ideal for those of us golden oldies who aren t

wifi was great.

close to metro station. clean. nice and helpful staff. free wifi

nice prices in the hotel bar, bar opened till 23,00

bed is really big, exceeded my expectations. wifi is excellent. good breakfast.

-stable wifi

in house parking procedures a bit challenging but nothing much.

tight parking

parking was included

was fabulous free underground parking ( 1st come first served) staff at reception were fantastic to be honest

they have a private parking underground

area is great, good fast and free wifi

day laundry service

wifi offered free was an unsecured network

wifi was good too

came late for lunch, just arrived in madrid, and we were told that the kitchen was just about to close (not

interconnecting rooms are great when travelling with kids- not when you're traveling by yourself, because it

it is in front of the metro station moncloa and close to the bus station. it has a gym.

options for late check out

the bed was a very comfortable california king, it had all the amenities we could want, and the breakfast was

breakfast and terrace are very nice . staff are friendly.

if you are travelling with kids looking for an hotel with a pool, this hotel is not an option

it's good for family with kids

kids

staff were very accomodating good location, clean and modern, my kids enjoyed the pool.

the kids were disappointed because the pool is much smaller than how it looks in the

breakfast could have more variety

in addition, the gym facilities could do with being improved - there was, for instance, only one dumbbell

wifi wasn t working very well for us

very helpful staff, friendly and knowledge of area , breakfast attendant very freindly,

we could eat whatever was in the bar

my kids loved the pool and the pool bar

kids loved the pool

kids loved the pool

loved the breakfast and gym

the cosy room and bar the location

pool was crowded, not really for younger kids

property is not suited for families (especially with with kids), christians, muslims or in general religious

special thanks for a well-equipped gym, one of the best hotel gyms i've ever seen

great to have laundry for guest use, close to metro & busses one block

the hotel facilities are pretty cool and a good option if you wanna hang out by the pool or just have a drink

my kids were disappointed

rooms were good size and comfortable bed and travel crib came with cute bedding and kids set

air conditioning system was not easy to control. my kids felt cold during stay.

booking day and we haven t received any prior information: this was a high expectation for our kids after

my kids couldn t come to breakfast that morning since they were taking the train and i was not

room was too warm and there have been people speaking aloud all night long and kids running all over from 7 am

great location and atmosphere! the breakfast is really good.

recommend changing to an unscented laundry detergent

the breakfast we got was simple, but definitely still good, a pleasant start to the day

wifi worked flawlessly (and i had to use it for work purposes, including remote teaching) and a

we enjoyed our stay, my kids loved that the fact that breakfast goes with the room

good wifi

location was great, the hotel was very clean and the small kitchen the room had can be very useful

the gym could have had more weights options and the breakfast could do with some more veggie/vegan

there is room service, but the options weren't great

connected by a part of the hall way that could be closed off which was very convenient with small kids

the junior suite was great! clean rooms - spacious. perfect for a stay with my kids.

we had two interconnected rooms which were good enough for a family including two kids

there is also a great playground nearby (for those who travel with kids)

you have the chance to have late check out but depends on the availability of the day

and asked the front desk to support her with the luggage, at least because she was alone with my kids and the

a clean, beautiful, well maintained property, central location, great for family with kids

was unable to log in to wifi

i didn t like that they didn t have a laundry service. they also didn t have room service

+location +tidiness of the rooms +room service

laundry facility is costly. no provision for washing underwear and drying.

a day for wifi is from the last century

breakfast and wifi speed could be better improved.

paying as expensive as near hotels with one more star, nicer reception, bar and breakfast, international tv

wifi very poor- none in rooms and free wifi in reception was painfully slow.

not so accommodating during the electricity blackout for a family with kids (even the elderly) even when they

the kids loved the pool

it is expensive and there is no way for a family of four to use--we had three because one of the kids was on

too expensive: adults breakfast i was charged 20 euros per person, kids 15 euros

i came with 2 kids, we wanted to go to swimming pool, it was the reason we chose your hotel

pool, gym, kids play area

my kids couldn't watch tv, because it was on spanish programm

room was comfy for two kids aged 15 and 11 yo

i believe all the families with kids tell you thank

pool, gym, kids play area

nothing to say in terms of facilities except wifi

the staff where quite friendly and the wifi good

plus laundry facilities

the bar food and coffee were excellent

wifi was great, staff were great and bed very comfortable

full kitchen is definitely plus for traveling with kids

brought my kids with me and i was in awe

were very poor, nobody at reception many times, breakfast is in a cafeteria outside the hotel, no room service

couldn t believe we had a kitchen. a bit old building but clean and good staffs

and had netflix the bed was super super comfy the bathroom was very clean the room had a small kitchen well

however, the ac was blowing directly on the sofa bed where the kids were sleeping

we ordered room service (the food was good, so it was worth it, especially with tired and hungry kids), but it

hotel staff were brilliant with kids, and the room was a great size for a family of 4

staff were extremely accomodating, they allowed us to checkin early with a cost, and with kids and jet lag, it

big hotel so it was very crowded at breakfast; the kids bed was very squiky; should have one more

it was a quite uncomfortable to spend all this time waiting with our tired kids at airport

size since we had kids with us and did not have enough space to open 3 suitcases in the room, but we managed

my kids loved the mystical glass waterfall

all the things you could order and the gym is perfect for training a lot of time especially for kids and has a

the spinning entrance gate maybe, my kids got stuck there a few times !

breakfast was excellent and the pool on the roof was a fun experience for my kids

the rooftop/pool area is not fit for kids

, staff very friendly including paula at the front desk you make all the extra touches for the kids extra

the roof terrace is amazing with fantastic views all around and had we had longer in madrid, the pool was very

wifi signal was not always stable.

also we were 2 adults and 2 kids and the family room it s excellent, you have plenty of space

a particularly nice gesture was the two small bags of candies left for the kids, which they absolutely loved

booked family room for 2 adults and 2 kids (17 and 15)

big room but not functional - useless kitchen where the kids sleep might be nice for a couple if you only eat

our room was for myself and my 2 kids and was a great size, beds were comfortable

to show my displeasure, but they didn't care nor the teachers or adults didn't disciplined the kids to behave

lots of street noise until 7am and lots of noise from breakfast kitchen at 6.29am no sleep !

the wifi disappear from time to time

wifi was very very slow

there was a prob with the wifi

we had little kitchen in toom too which was convinient when travel with kids

having a small kitchen

mini kitchen was very handy

the gate at night room looks old, but spacious , clean and has everything you want specially kitchen equipment

very good hotel for very reasonable price. good breakfast. kitchen in the room.

people walking with kids and dogs etc

i kept hearing kids shouting and crying in other rooms

room was tiny and dark, staff was rude and my belongings were left in random places after room service

no bar or room service

the wifi was great and the shower was fantastic... that's about it