pizzas for the kids were small, tasted bad, and looked like they came straight from the supermarket

hotel had no restaurant or bar facility open

tv channels were basic, bar and restaurant are open in the weekends and the breakfast foods were over cooked

room service was absolutely unacceptable

no restaurant no room service

the hotel is advertised as having a bar and snack bar, it wasn't open during my stay

they don t offer room service, but i guess that is why the price is so wonderful.

wifi, very unusual in hotels

a deal breaker as there are several restaurants nearby, but an onsite bar would have been great

poor wifi reception in the lobby area.

staff is very supportive, and the rooms were super clean and every day we had room service

breakfast was too expensive and the buffet was not as good as in other 4 star hotels

the wifi in unusable if you have to work with it

great breakfast and nice bar

marks for wifi - very good signal with no interruptions

wifi - we had to glue our noses to the bedroom door to download anything in the first room

breakfast was additionally paid but very good

not open after breakfast and no bar

breakfast was your normal breakfast at these type of restaurants

short walk to the tram station and plenty of free parking

free on site parking, spacious room, friendly staff and good location 30 second walk from a bus stop that takes

24-hour cafeteria on site, which is super handy and free parking as well

near train straight to atocha. free parking for car

above the bar can be a little noisy but wasn t a big issue for me

right by the motorway, free parking, restaurant on site, and service station close by

free parking at the hotel

room service never answered the phone when i called to order dinner.

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant

no room service

rich breakfast with real orange juice - clean and modern room - working wifi connection - nice and professional

parking outside the front was very straightforward, although we were told there was also hotel

spacious. nice bathroom. parking available. good value for a night stay while traveling.

bar and restaurant area was limited and not particularly comfortable when we had an early evening

parking is also good plenty underground and outside

property is excellent if you are travelling south with a pet and do not want to travel far off the motorway

did not work the pool was opening very late ( only 10:30) the access to terrace in the bar was not

the gym because it was destroyed and i had to fix it myself

bed, spotlessly clean, polite staff ready to help, delicious meals in the restaurant, indoor parking, quiet

fantastic spacious, secure outside parking area free of

there is no room service available during the day

close to shopping center, good wifi. friendly stuff

nothing really. well the wifi wasn't the best.

one of the main reasons i booked this place was because i thought it had a swimming pool only to be told

leaving the patio door opened, she vacuums the duvet after doing the room floor arguing it had pet hair, they

needs refurbishment, they advertise gym but all machines are not functional

very slow wifi connection in the room.

thought that the wifi was very poor & the room was quite warm

moreover, there is the offer for late check out at 13:30, with only 10 euros charge

came late for lunch, just arrived in madrid, and we were told that the kitchen was just about to close (not

wifi was good too

interconnecting rooms are great when travelling with kids- not when you're traveling by yourself, because it

loved the rooftop pool and bar area

slow lifts if you're on the upper floors & poor wifi

no room service

options for late check out

minibar refrigerator , no kettle service , wifi in some rooms arent good enough, but k was busy outside anyway

we could eat whatever was in the bar

breakfast could have more variety

nothing - although maybe they could start breakfast a little earlier at 7am rather than 7.30am!

great location, super service, friendly staff, great bar and restaurant

staff were very accomodating good location, clean and modern, my kids enjoyed the pool.

the kids were disappointed because the pool is much smaller than how it looks in the

it's good for family with kids

kids

if you are travelling with kids looking for an hotel with a pool, this hotel is not an option

kids loved the pool

my kids loved the pool and the pool bar

pool hours

breakfast was fantastic, great choice of everything

crew - it has everything you need: cinema room, great restaurant, working spaces, communal kitchen, bar, pool

pool was crowded, not really for younger kids

property is not suited for families (especially with with kids), christians, muslims or in general religious

areas, comfortable workspaces, a ping-pong table, a playstation 5, free laundry 24/7 and a modern gym equipped

room overlooking the palace (king executive room), fabulous pool and outdoor seating area which didn t get

great to have laundry for guest use, close to metro & busses one block

air conditioning system was not easy to control. my kids felt cold during stay.

my kids were disappointed

booking day and we haven t received any prior information: this was a high expectation for our kids after

the extra bed for kids is a bit hard to sleep on, other than that all is great

the bath room is small and it's hard to bath kids as the space is so small.

room was too warm and there have been people speaking aloud all night long and kids running all over from 7 am

there s free wifi and the staff specifically chris is such a gentleman and his family are all so nice and

wifi worked flawlessly (and i had to use it for work purposes, including remote teaching) and a

comfortable, clean, beautifully designed, stylish, lovely staff, very nice breakfast.

the nicest staff, very clean, good breakfast and the location is perfect!

we enjoyed our stay, my kids loved that the fact that breakfast goes with the room

basic kitchen

the room was very spacious and there was a huge terrace. breakfast is very good.

the gym could have had more weights options and the breakfast could do with some more veggie/vegan

good choice for breakfast and a gym

we had two interconnected rooms which were good enough for a family including two kids

there is also a great playground nearby (for those who travel with kids)

the junior suite was great! clean rooms - spacious. perfect for a stay with my kids.

connected by a part of the hall way that could be closed off which was very convenient with small kids

the price charged for a pet was excessive and taking advantage.

and asked the front desk to support her with the luggage, at least because she was alone with my kids and the

a clean, beautiful, well maintained property, central location, great for family with kids

i didn t like that they didn t have a laundry service. they also didn t have room service

wifi required to sign-in via a web interface

such a lovely vibe, extremely pet friendly staff, my dog loooved it

it is expensive and there is no way for a family of four to use--we had three because one of the kids was on

not so accommodating during the electricity blackout for a family with kids (even the elderly) even when they

were technical issues with the tv in the kids room multiple times

the kids loved the pool

nothing! the pool hours for kids could be longer or have an early morning session.

brought my kids with me and i was in awe

full kitchen is definitely plus for traveling with kids

very good location and nice staff. studio was clean and had a lot of space. free wifi ,

it was modern, and we loved having a kitchen available

the little kitchen was adequate unfortunately no wine opener or knife

great location. we got to do an early checking so our kids could rest with no inconvenience.

great location and breakfast. the rooftop was great and fun for adults and kids.

however, the ac was blowing directly on the sofa bed where the kids were sleeping

we booked a junior suite and ended up with a separate room with pull out sofa for the kids, which was great

location, staff and view - excellent for kids as also has a park near by!

the spinning entrance gate maybe, my kids got stuck there a few times !

it was a quite uncomfortable to spend all this time waiting with our tired kids at airport

bed is not only big, it's enormous :-) sofa bed for kids is also great

size since we had kids with us and did not have enough space to open 3 suitcases in the room, but we managed

my kids loved the mystical glass waterfall

, staff very friendly including paula at the front desk you make all the extra touches for the kids extra

the rooftop/pool area is not fit for kids

breakfast was excellent and the pool on the roof was a fun experience for my kids

wifi signal was not always stable.

the roof terrace is amazing with fantastic views all around and had we had longer in madrid, the pool was very

our room was for myself and my 2 kids and was a great size, beds were comfortable

a particularly nice gesture was the two small bags of candies left for the kids, which they absolutely loved

also we were 2 adults and 2 kids and the family room it s excellent, you have plenty of space

booked family room for 2 adults and 2 kids (17 and 15)

big room but not functional - useless kitchen where the kids sleep might be nice for a couple if you only eat

to show my displeasure, but they didn't care nor the teachers or adults didn't disciplined the kids to behave

had a 2 bedroom apartment including a washing machine for laundry

wifi excellent

lots of street noise until 7am and lots of noise from breakfast kitchen at 6.29am no sleep !

in the darkness i assume waiting for someone to appear - my husband went to what seemed to be the kitchen and

we had little kitchen in toom too which was convinient when travel with kids

room was not ready upon arrival and we had to wait, it also took us some time to connect to wifi

mini kitchen was very handy

nice location. good room kitchen is a bonus. good staff and also wifi.

wifi worked well

aside from those two hours kids are

the pool was great for our kids

my kids really appreciated the rooftop pool as a way to cool off

family suite was absolutely brilliant for 2 adults and 2 kids and could have actually fitted 3 very

sofa bed was a little too small for our two kids aged 9&11

no general bar area so no central ambience

maybe the room service more diligent, they skip the service on one of the nights

bar would be great, especially as we had a lot of rain, it would have been nice to have an area to

room service, very slow checkin

the breakfast was great good value for the money

kids loved the muffins for

lounge bar closing so early 11pn?

rooms were smaller than expected and wifi in my room was poor

paid extra expecting some form of spa access because we were extremely tired, and it didn t even need to be

gym was poor, machines didn't work properly and convoluted system of having to get a key from

one night i had to beg for someone to prepare the sofa bed for the kids

that the mattress of the sofa bed were quite thin, therefore on the hard side - it was ok for my kids, as they

family friendly, was definitely a plus, as we were travelling with 3 kids

breakfast due covid was through menu but still highly enjoyable

great location with a beautiful roof top pool

photos hanged and used suggest that this is more of a love hotel than a hotel for a family with kids

child put his hand against the glass (and hand got suck in, so careful for parents with young kids

no pool for kids

price the rooftop bar now it does only open at 18:00pm till 01:00am and metro plaza de espana few metres from

since the hotel in the city center no facilities in the hotel like spa and pool

great breakfast and room service. room was ok. good value for money for three adults.

wifi did not work well in our room on that side of the building over the gas station .

bar staff always away when you wanted a drink

were very friendly and professional on arrival and throughout my stay, the bar staff was especially good and

room service

very close to the restaurant so at 7am in the morning you could hear everybody talking loudly, kids running

wifi in our room was working well all the time the hotel is in a perfect location

included free pocket wifi helped us with later checkout really friendly and helpful

the breakfast had a good variety of products, everything was great

the breakfast was really good and worth the extra 7 euros

travelling with kids the safety features were important for us and the hotel provided it

i loved the welcoming, friendly breakfast room

speed of wifi is a bit slow and the flow of the shower is a bit small

of the staff, especially yanira de front desk girl, who went out of her way to arrange for room service when i

wifi reception in the room was very poor

let me chose when and what my kids are exposed to

ideal if you are travelling with your pet

room service is timely and efficient, and the location is unbeatable

the hotel's comfortable cocktail bar looked onto the square and the barman made a very good cocktail

more shade by the pool seating as it would have been nice to sit out with a drink but it was too hot

for one night it was fine, but with kids it's difficult to stay more

what are these kids and why it allowed staff

proper breakfast is not served.

central, close to city centre (gran via) and different metro stations good wifi met all the basic needs reasonable

everything on time, early check in

i kept hearing kids shouting and crying in other rooms

people walking with kids and dogs etc

wifi worked great

room service is outsourced but an excellent service delivered in a lovely box by a very smartly

room was tiny and dark, staff was rude and my belongings were left in random places after room service

there was a gym

laundry facility is costly. no provision for washing underwear and drying.

paying as expensive as near hotels with one more star, nicer reception, bar and breakfast, international tv

the free wifi wasn't great. you had to pay for the high speed wifi.

breakfast and wifi speed could be better improved.

wifi was good

very good breakfast

stayed at the fifth floor and there is a wifi problem

the wifi is superb, staff friendly and helpful, the room was very clean and tidy and the location is

not really helping to reduce unnecessary laundry

we also had a worker take my kids yogurts after having to leave because he wouldn't let my son sit on his knees

asked for 3 adult beds and paid for 3 but only got a double and short bunk bed for kids

they gave me rooms in different floors, i had to pay more to have my kids room on same

fault it all apart from not being able to get breakfast in the bar until 10

in the madrid heat you definitely need a pool. this hotel is perfect

property has a big kids playground in front of it

so great, not just with their recommendations but helping us with a late checkout and with our kids who were

no issues at all - all fine. just a bit weak wifi signal sometimes - could be stronger

is a 20 pet fee and on their website it says that rooms are provided with a dog bed, water bowl and treats

also room service was awesome

shout out to the bar man who was amazing and hilarious

-stable wifi

the offer of choices in bar and restaurant for breakfast was excellent

bed is really big, exceeded my expectations. wifi is excellent. good breakfast.

wifi is very good 20 down and 10 up last time i speed tested

breakfast needs improvement if you want families to come. nothing for kids.

bathtub could improve on safety manners for kids and mature guess

rooftop pool and bar was brilliant to relax for a couple of hours inbetween the chaos- kids loved it

the pool is a party hang out not really ideal for kids at all: very very deep, everyone drinking and railings

thank you to all the staff, the kids really enjoyed it

it was in the middle of major attractions, they welcomed my dog and my kids.

also the kids tv didn't work, although not a big deal as they had their tablets but still not nice

it was hard to clam down my kids about it :) - another first time seen hotel feature was 2 layers sheets on

our kids stayed in that room and they reported the bathroom smelled terrible once the shower was used

kids enjoyed the bunker bed.

lovely breakfast and nice bar area

wifi connection kept cutting out. that was annoying.

expensive breakfast, window only opens a few cm

a very efficient room service is also provided

fact that they changed the wifi everyday was a bit inconvenient, as i lost signal while asking for an uber

unfortunately during our stay for the 2 nights, the hotel was full of kids, noises, and having breakfast there

even with kids, it was a very comfortable, easy walk everywhere

the rooms are perfect for students and kids small and cramped ( during our stay there was a full bus of kids

the kids were running throughout the whole floor at night

there were kids running and yelling in the hallway and on the stairs for hours

staff was friendly and helpful; laundry service was much appreciated at that time (one week into a two-week trip

air con; wifi didn't work for me, but did work for my boyfriend; super cute presentation of towels on bed;

when we checked in, our room had clean linen and towels; there was 4 shared bathrooms,; there was wifi; and the

the hostel looks pretty good, rooms are very well furnished and equiped and the room service

excellent cleaning, free wifi, a small but well-functioning air conditioner, friendly staff, elevator, great

breakfast can be noisy when there is a school party in but that's kids

pool: small, but ok to get a cool down or for the kids

the pool was a small one for kids and not for adults but they lied and said it was for everyone.

room is of average size and is not secure for kids (windows can be easily wide opened, and glass on tables is

at the time, it was mostly adults drinking and smoking, so not very inviting for kids

had a room on the first floor which was very noisy at night with kids roller blading up the street at 3 am in

if you go with kids, ask for connecting rooms

complimentary mini bar was a nice surprise which was stocked daily

we also found a nearby laundromat 4 minutes away and it was easy to do our laundry mid-trip

loved the walk-in shower and room service was quietly efficient

during our stay, the spa was not yet ready, but i can't wait to stay here again during my next visit to madrid

at night is very dark they should add a sign with lights or something and the lobby, elevator and gym are old,

room and bathroom very clean, very comfy bed and good wifi

everything with the room was really good, including great wifi

hopefully next time we get to use the spa facilities

staff was super friendly and helpful. they accommodated the needs of my kids.

staff was super friendly and helpful. they accommodated the needs of my kids.

no wifi in the room a 300 x 300cm window in the room

very central, the staff were polite, the facilities including the gym were great

the gym is very decent and played great tracks

layout of the room was perfect for our family of 4 (2 kids ages 10, 12)

thnx god our 3 kids stayed there

nelson, who works very hard in the kitchen getting the breakfast ready, was very nice and took an extra few

great location, wonderful big room with two windows and a kitchen

there is also a kitchen which we didn't notice when we booked a room so it was a pleasant surprise ( some

my kids were very satisfied as well

it would have been handy to have room service.

you will really enjoy breakfast, is awesome

the location, the amenities, the customer service, the breakfast...

location, breakfast was really good. modern room, very comfortable bed

we started to move around and getting showers etc i realises this room is only for a couple, not kids with parent

we started to move around and getting showers etc i realises this room is only for a couple, not kids with parent

renovated, stylish, clean, fridge in the room, fast wifi, excellent location, friendly service, english speaking

friendly and helpful bar staff

hotel is really funky and cool, and is situated above a ground-floor bar and restaurant

the bed for kids in th family room was uncomfortable.

sometimes it's not as easy to find hotels with rooms for 4 (easier for 2 adults, 2 kids, but not so much for

wifi

interesting decor and layout in the bar and restaurant

i can't think of anything. faster wifi maybe? but really everything exceeded my expectations.

the location is fantastic and the staff is great. recommended for families with kids

big, useless cot in our bedroom taking up a lot of space - we have no small kids

road to the hotel seems to be bit dark and foul smelly especially when we were walking with small kids though

in the middle of the center of madrid, for a single person is perfect, also automatic 24hrs laundry a cross

it took some time for the key to work, it took three times before the door opened and the wifi was absolutely

if you had kids then the noise on the street at night might be an issue as it was really noisy until about 1am

it would be good to have better support for kids and people with disability

be the wifi password didn't work, eventually they came in my room and resolved the issue with pw

plus the room service is so delicious

wifi connection is bad

toliets seat was a little bit down,looks like a toilet for kids and i get shower gel and samphoo for 1 day,even

walking and i asked in the reservation for king size bed but not available in same floor with my kids so i had

the gym could have been better.

the laundry service was extremely expensive

gym only open 9am-10pm limited gym space and equipment

my kids, 12yeo, went to breakfast at 10:28 (weekend breakfast time was 9-11 am) and told that

no sun light no view not dutiable for family travelling with kids a lot of things around

wonderful and comfortable room with ac, interiors, fully equipped kitchen. good location

the room and bath stub and room service

shower keep falling off it holder and the spa bath holes were broken and sprayed the whole room ruining clothes

water consumption in other parts of the hotel i'm guessing, but was dangerous when showering the kids

i stay for few day one of the night receive a phone call from kids, and i guess walls are not very good, because

the gym had dumbell weights, cardio equipment, and a resistance exercise machine, so while it's tiny,

wifi needs improvement and the pillows are very hard.

gym was boiling and the mixed toilet was a little smelly as was earlier hot whilst there

beautiful clean hotel, lovely rooms - staff was amazing and let us check in early with two small kids

we book 2 rooms for 2 adults and 2 kids, one was quite spacious the other which was wrapped around the our room

view, (make sure you specify this) pool was closed for kids after 2pm.

small rooms gym area not super clean, probably because it doesnt get used a lot.

room service food was delicious

are travelled together with two kids an stayed comfortably in one family room

our kids were on floor 2 and they didn t have the same problem at all, so keep that in mind when

bunk bed option in family room was nice for the kids.

do not appreciate the attitude of this person younger than my own kids

we were a family of 4, two adults and 2 kids and the room had 2 bunk beds which was ideal for the kids, in