services , the gym , the restaurant was closed for lunch and dinner.

gym. could be open 24/7

gym and pool was closed

room service was bad , no laundry, little bet far away

the pool and gym are closed due to covid but they did not mention in at the time of booking

missed the hotel bar for a drink

comfortable, nice staff, good breakfast and a small gym

no restaurant or bar facilities at the weekend

bad room service

no manned bar available for afternoon/evening drinks (at least not in august when we were there)

to motorway and easy to find with plenty of parking

how to rent a golf cart etc

free parking under the hotel with easy access to the motorway network around madrid

property is excellent if you are travelling south with a pet and do not want to travel far off the motorway

free fast wifi

no bar this is a big mistake you need a bar

good value for money. friendly staff. free parking. excellent place for travelers by car.

the buffet style breakfast was okay, nothing fancy. we walked 10 minutes to have dinner at

the breakfast and the friendly staff were great !!

the breakfast was excelent and all the staff was very friendly

really helpful lady on reception when we arrived easy parking on site dog friendly

parking area is not

very nice hotel. friendly staff and great attitude to our pet.

the wifi signal was weak throughout the room. it was hard to stay connected, especially for work

parking is free, and the hotel s location is convenient for travellers with their own car - easy

staff is very supportive, and the rooms were super clean and every day we had room service

hard beds, noisy ventilation system (outside the room, impossible to switch off), no breakfast (just a croissant

small breakfast selection

it even had a small kitchen which of course we didn't need but lovely to have that option

we rented a penthouse apartment with 2 floors and 3 bedrooms and a kitchen

wifi needs improvement and staff were a bit nonchalant. it is also very far from madrid.

location and ev charger

wifi in the evenings was weak. no kettle in the room

comfortable bed casting service to the tv wifi is super near the metro station (7 min walking) 24/7 free coffee

welcoming, pet friendly with welcoming helpful staff

the breakfast was amazing

wifi signal quite low in the room. working only in a position.

mini bar with fruit juices, water and can drinks, replenished every day

marks for wifi - very good signal with no interruptions

fantastic breakfast

breakfast ok with just a few options. good wifi and very nice staff.

needs refurbishment, they advertise gym but all machines are not functional

swimming pool which is very disappointing also

one of the main reasons i booked this place was because i thought it had a swimming pool only to be told

facilities, eg a gym, a more extensive breakfast and better value, friendlier staff and definitely not paper

pizzas for the kids were small, tasted bad, and looked like they came straight from the supermarket

room service was absolutely unacceptable

hotel had no restaurant or bar facility open

no restaurant no room service

very close to shopping malls and good fitness club

the breakfast was great plentiful and satisfying, with everything you need to keep you full from

free parking outside the hotel, calm surroundings, very quiet at night

the free wifi is good. i used for working remotely.

the wifi was broken on arrival but was fixed during the stay.

was literally in the middle of nowhere and no bar or leisure around

wifi, very unusual in hotels

a deal breaker as there are several restaurants nearby, but an onsite bar would have been great

the hotel is advertised as having a bar and snack bar, it wasn't open during my stay

they don t offer room service, but i guess that is why the price is so wonderful.

poor wifi reception in the lobby area.

downstairs bar looked nice (did not use it)

the bar at night is lively but closes early, at 10pm

good that there is parking free of charge, room was big and bathroom also was big, which i personally like a

parking was included

tight parking

they have a private parking underground

nice hotel with a great free parking

cosy bar restaurant attached

wifi wasnt working in the room but it was ok in the reception area

nothing to say in terms of facilities except wifi

plus laundry facilities

the staff where quite friendly and the wifi good

the bar food and coffee were excellent

pool, gym, kids play area

room was comfy for two kids aged 15 and 11 yo

i believe all the families with kids tell you thank

my kids couldn't watch tv, because it was on spanish programm

breakfast was great, room was comfortable.

free wifi, with good connection

the 24hr bar served food and was ideal after a long day working

the parking lot spaces for cars are not many and small.

near train straight to atocha. free parking for car

24-hour cafeteria on site, which is super handy and free parking as well

wifi was great.

bed is really big, exceeded my expectations. wifi is excellent. good breakfast.

shout out to the bar man who was amazing and hilarious

spa bath was amazing

-stable wifi

no room service

rich breakfast with real orange juice - clean and modern room - working wifi connection - nice and professional

a lovely restaurant bar beside hotel (castizo)

good wifi connexion, convenient parking in the building, variety of restaurants on site and around, very

room service never answered the phone when i called to order dinner.

center which makes it very convenient to go shopping / eating after a hard business day + enough parking slots

there was no bar open due to covid

the parking was excellent

also - the bar on the ground floor was never open during my stay, was it a 'walk up service' or was it closed

very basic , no bar or restaurant, and very 70,s style stuck in a time warp .

issue was that the wifi was very poor making it hard to communicate with others

-free coffee and tea -comfortable and quite spacious rooms and beds (4 pillows) -good working wifi -parking spot

pet friendly too, a bonus for us

the lady at reception was very nice and allowed me to early check in.

very clean, comfortable beds, big bath rooms, very nice breakfast, free parking places

if you are travelling with kids looking for an hotel with a pool, this hotel is not an option

it's good for family with kids

the kids were disappointed because the pool is much smaller than how it looks in the

kids

staff were very accomodating good location, clean and modern, my kids enjoyed the pool.

quiet place, on site parking, the bed is super comfortable

the worst of all was so called wifi, the speed of dial up was faster than their connection, really really poor

room service wasn't answering to be able to place an order but phoned reception and they went to

no gym, and terrace area for breakfast was not open .

large, closed and secured parking in front of hotel

food and bar service available at very reasonable prices

bar and food on site

everything was very clean, and we had a frigo bar in the room with bottle of water for free

rooms and bar and absurd pricing also i paid for a room for three and the room was single

not enough bathroom amenities. wifi a little slow at times

wifi offered free was an unsecured network

wifi and heating (heat pump) worked perfectly

the wifi service was also very good as well as air conditioning system

came late for lunch, just arrived in madrid, and we were told that the kitchen was just about to close (not

area is great, good fast and free wifi

a very efficient room service is also provided

the room service was expensive and the waiter was rude.

central location, clean hotel, nice breakfast and extremely friendly staff

room service staff really noisy in the corridors outside the room from very early in the morning

staff, clean room with large comfortable bed, amazing buffet breakfast with lots of variety, and room service

kids loved the pool

my kids loved the pool and the pool bar

solid gym, cool rooftop pool, and bar

paying so much for the stay in a below average room, they are charging 5 extra for hotel room service like

small thing: the towels at the rooftop pool tend to run out quickly and we had to wait 30mins for fresh

at least two bottles of water in the room , my kids had no complimentary water in their rooms.

i loved that there where two room one for the parents and the other for kids

the hotel has good wifi, including in the rooms

wifi was in and out of range would be my only complaint !

the comfort of the room, bed and excellent breakfast

pool was crowded, not really for younger kids

property is not suited for families (especially with with kids), christians, muslims or in general religious

the hotel facilities are pretty cool and a good option if you wanna hang out by the pool or just have a drink

also great rooftop bar with good music and fair priced drinks

we arrived earlier than check-in, and they kindly stored our luggage and let us relax by the pool while we

room for family (2 adults, 2 kids) is bit packed and there is a desk over one of the single beds that you might

room is of average size and is not secure for kids (windows can be easily wide opened, and glass on tables is

breakfast can be noisy when there is a school party in but that's kids

pool: small, but ok to get a cool down or for the kids

the pool was a small one for kids and not for adults but they lied and said it was for everyone.

room was too warm and there have been people speaking aloud all night long and kids running all over from 7 am

not to like although for such a nice seating area downstairs it was missing a little bar or area to pick up a

the nicest staff, very clean, good breakfast and the location is perfect!

and funky decor; comfortable common spaces; good breakfast, friendly staff; able to get laundry done

some lesser points: * the wifi in our room (at the very end of the hallway) was spotty (with all networks i

there is also a great playground nearby (for those who travel with kids)

the junior suite was great! clean rooms - spacious. perfect for a stay with my kids.

we had two interconnected rooms which were good enough for a family including two kids

connected by a part of the hall way that could be closed off which was very convenient with small kids

clean - pet friendly

we enjoyed our stay, my kids loved that the fact that breakfast goes with the room

there is room service, but the options weren't great

close to plaza and food courts. nice breakfast at hotel. nice staff

the breakfast is good

apartment well equipped with a handy little kitchen with plates, bowls, a pot and pan

wifi unreliable, streaming or voice calls would cut every 5 or 10 mins

location, fantastic staff, good breakfast, clean and comfortable

gym treadmill was broken and one reason for staying there was the gym

gym could use a bit of a pick me up, but for a hotel gym it had the basics

the gym room is very simple and small

we started to move around and getting showers etc i realises this room is only for a couple, not kids with parent

great historic hotel in the best location. very friendly staff and nice bar downstairs.

renovated, stylish, clean, fridge in the room, fast wifi, excellent location, friendly service, english speaking

hotel is really funky and cool, and is situated above a ground-floor bar and restaurant

wifi in the flat, due to its position at the groundfloor of a courtyard, was very slow and

the bed for kids in th family room was uncomfortable.

sometimes it's not as easy to find hotels with rooms for 4 (easier for 2 adults, 2 kids, but not so much for

wifi and 3g connection

also the wifi on the third floor was a bit flakey, disappearing then coming back, which meant that streaming

the cava baja street where the hotel is located is filled with one pub/tapas bar after another and is great

and asked the front desk to support her with the luggage, at least because she was alone with my kids and the

a clean, beautiful, well maintained property, central location, great for family with kids

breakfast good. very clean. great central location. staff very friendly and wifi very good.

+location +tidiness of the rooms +room service

was unable to log in to wifi

brought my kids with me and i was in awe

full kitchen is definitely plus for traveling with kids

it was modern, and we loved having a kitchen available

wifi is not quite unstable

kettle would have been welcome in the kitchenette and would have been great to have had a bar at the hotel

location, good family room with bunks for the kids, massive bathroom with separate tub and shower

no of the kids wanted to sleep up there because it felt claustrophobic

also the kids tv didn't work, although not a big deal as they had their tablets but still not nice

kids enjoyed the bunker bed.

it was in the middle of major attractions, they welcomed my dog and my kids.

kids loved the muffins for

kids loved the muffins for

internet wifi was poor in my room

wifi not superfast but good enough

water pressure and gym facilities.

it was a quite uncomfortable to spend all this time waiting with our tired kids at airport

my kids loved the mystical glass waterfall

the spinning entrance gate maybe, my kids got stuck there a few times !

i was with kids who were hungry and tired

size since we had kids with us and did not have enough space to open 3 suitcases in the room, but we managed

interconnecting rooms are great when travelling with kids- not when you're traveling by yourself, because it

the sauna and gym are also really nice

breakfast in a hotel i had in a long time

super central with good connections. very nice hotel, clean, friendly staff and good breakfast!

the pool, sauna and gym were closed also the restaurant was only open at breakfast, no bar

it is expensive and there is no way for a family of four to use--we had three because one of the kids was on

too expensive: adults breakfast i was charged 20 euros per person, kids 15 euros

i came with 2 kids, we wanted to go to swimming pool, it was the reason we chose your hotel

nothing! the pool hours for kids could be longer or have an early morning session.

not so accommodating during the electricity blackout for a family with kids (even the elderly) even when they

the pool is a bit small but good for kids and also for doing laps

my kids were disappointed

booking day and we haven t received any prior information: this was a high expectation for our kids after

the kids (11 years) were anot alowed to use the gym even with the parents next to them.

my kids couldn t come to breakfast that morning since they were taking the train and i was not

let me chose when and what my kids are exposed to

very friendly and helpful with directions and restaurant recommendations and they even prepared a breakfast pack

could hear everything happening in the corridor and rooms (cleaning, other guests) very limited room service

we had breakfast included which you could choose off a menu (pancakes, benedict, omelette etc) and also

location, rooms are modern, mattress so comfy, great shower, staff super friendly, great roof top pool area,

very close to the restaurant so at 7am in the morning you could hear everybody talking loudly, kids running

wifi is hit or miss depending on room location

asked for an early check in but hotel said it depended on vavailability- not available when we arrived at 9 in

wifi in our room was working well all the time the hotel is in a perfect location

very good breakfast, and clean room

one night i had to beg for someone to prepare the sofa bed for the kids

family friendly, was definitely a plus, as we were travelling with 3 kids

that the mattress of the sofa bed were quite thin, therefore on the hard side - it was ok for my kids, as they

staff very friendly and helpful, bar and restaurant food excellent

breakfast due covid was through menu but still highly enjoyable