found the internet/wifi was extremely variable, very frequently just freezing for minutes at a time

facilities, eg a gym, a more extensive breakfast and better value, friendlier staff and definitely not paper

staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

she was the only one who only spoke spanish and when i called for room service she said getting it yourself is

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving

the 24hr bar served food and was ideal after a long day working

car parking was available at the hotel

24-hour cafeteria on site, which is super handy and free parking as well

free parking at the hotel

right by the motorway, free parking, restaurant on site, and service station close by

a deal breaker as there are several restaurants nearby, but an onsite bar would have been great

poor wifi reception in the lobby area.

they don t offer room service, but i guess that is why the price is so wonderful.

wifi, very unusual in hotels

the hotel is advertised as having a bar and snack bar, it wasn't open during my stay

staff is very supportive, and the rooms were super clean and every day we had room service

decent rooms and wifi

good wifi and ok breakfast

wifi was not good. didn t work most of the time.

kind of tired looking. smallish room but adequate for a night stay. pet fee rather high imo.

the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

clean rooms and friendly staff, good quality hotel good wifi

rich breakfast with real orange juice - clean and modern room - working wifi connection - nice and professional

no room service

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant

room service never answered the phone when i called to order dinner.

pizzas for the kids were small, tasted bad, and looked like they came straight from the supermarket

bar does not open at night and little choice for dinner

room service was absolutely unacceptable

very close to shopping malls and good fitness club

back at the hotel, the well-equipped fitness room further complemented my active lifestyle, ensuring i could

no complains. perhaps the gym could be somewhat better equipped.

bed was comfortable and the food i ordered through room service was better than expected

stay in room 108 unless you like being kept awake - right next to the bar and restaurant

property claims to have a sauna and gym

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

to motorway and easy to find with plenty of parking

parking is also good plenty underground and outside

has parking inside the building

some problems with the wifi although they were resolved successfully

parking sensors don't detect them which resulted in one gouged alloy wheel

adjoining rooms for the kids as well

adjoining rooms for the kids as well

wifi

free parking with easy access off the a6, but no road noise, great

location, with lots of free parking spaces & near station into madrid

no room service

fantastic spacious, secure outside parking area free of

bar in the evening doesn't open till 19

wifi a bit slow

room service system is inconsistent

only kids dare to go there because you know

they don't have many cots or any small extensible beds for kids.

breakfast was very limited, could def have had a bigger & better selection

wifi and heating worked well

everyone on the staff was very kind, breakfast was nice, rooms were clean, wifi was fast

the noise , we needed to left and they still charged us , was full of kids , running a noising

very nice parking in basements

however a snack or a simple room service could be an easier option

arrived in the evening (~8pm) and there was no possibility to eat at the hotel, not even room service for a

that there are no tea or coffee facilities in the room only in reception and the minimum order on room service

breakfast was horrible.dinner could be much better.

small breakfast selection

concept of double stage lodgement with 3 rooms and small kitchen was interesting

we rented a penthouse apartment with 2 floors and 3 bedrooms and a kitchen

it even had a small kitchen which of course we didn't need but lovely to have that option

very clean, great breakfast

fantastic breakfast

the breakfast in the bar was even better than in the restaurant

the breakfast was amazing

breakfast was very good,

free parking outside the hotel, calm surroundings, very quiet at night

free on site parking, spacious room, friendly staff and good location 30 second walk from a bus stop that takes

free parking. close to tram station to access madrid

short walk to the tram station and plenty of free parking

supermarket, sushi bar and metro station all within a few minutes walk so great for visiting madrid for the

downstairs bar looked nice (did not use it)

the bar at night is lively but closes early, at 10pm

eat go, there s is also a commercial center only 11 minutes walking where you can go with the kids, shop eat

good value for money. quiet. clean. has a pool which is not too busy. seemed kids friendly.

the gym does not have a functioning treadmill. the breakfast was poor quality with

the pool area is super nice too, sometimes crowded but not too crowded like not to find a spot where to

eat go, there’s is also a commercial center only 11 minutes walking where you can go with the kids, shop eat

gymnasium equipment is limited and very old

is a gym, which i suppose is a plus, but it's terrible

comfortable hotel which is pet friendly

wifi is excellent

room service was bad , no laundry, little bet far away

no manned bar available for afternoon/evening drinks (at least not in august when we were there)

missed the hotel bar for a drink

mini bar fridge not working, shower broken support so you need to hold it with 1 hand

no bar or restaurant on friday and saturday

easy parking, even though it's a bit tough to find it. room and sheets clean. wifi works.

interconnecting rooms are great when travelling with kids- not when you're traveling by yourself, because it

good wifi

it is in front of the metro station moncloa and close to the bus station. it has a gym.

the sauna and gym are also really nice

super central with good connections. very nice hotel, clean, friendly staff and good breakfast!

breakfast and wifi speed could be better improved.

the wifi was poor also the breakfast was poor

there was a gym

wifi very poor- none in rooms and free wifi in reception was painfully slow.

a day for wifi is from the last century

the wifi has to be connected through a webpage, there was no ay to connect the tv to watch netflix or

wifi and heating (heat pump) worked perfectly

no way to work comfortably with a laptop, and the wifi was on&off depending on who knows what

day laundry service

came late for lunch, just arrived in madrid, and we were told that the kitchen was just about to close (not

good breakfast friendly

gym treadmill was broken and one reason for staying there was the gym

the bar staff is awesome

no wifi service

nothing - although maybe they could start breakfast a little earlier at 7am rather than 7.30am!

the bath room is small and it's hard to bath kids as the space is so small.

the kids (11 years) were anot alowed to use the gym even with the parents next to them.

the extra bed for kids is a bit hard to sleep on, other than that all is great

and just a heads up this pool is in the fitness area and is not necessarily a 'fun' swim for kids

booking day and we haven t received any prior information: this was a high expectation for our kids after

we enjoyed our stay, my kids loved that the fact that breakfast goes with the room

wifi speed is excellent

the breakfast is good

and comfortable the room service from the nearby restaurant was nice and convenient very close to gran via,

the breakfast buffet and room service

kids loved the pool

my kids loved the pool and the pool bar

great location. friendly staff, coffee shop, bar, restaurant. early check in.

staff were really lovely - one particular girl went above and beyond helping me with my laundry after a very

lovely rooftop pool, bar and work areas

pool was crowded, not really for younger kids

property is not suited for families (especially with with kids), christians, muslims or in general religious

location, breakfast, friendly staff, and the additional offering such as the pool bar, nice play area everywhere

location was good and the facilities were clean and nicely organized, i was even able to do laundry during my

friendly staff and good services, pool & sun terrace

and asked the front desk to support her with the luggage, at least because she was alone with my kids and the

a clean, beautiful, well maintained property, central location, great for family with kids

i didn t like that they didn t have a laundry service. they also didn t have room service

such a lovely vibe, extremely pet friendly staff, my dog loooved it

the bar area was also comfortable and all the staff were friendly and helpful

room was too warm and there have been people speaking aloud all night long and kids running all over from 7 am

wifi worked flawlessly (and i had to use it for work purposes, including remote teaching) and a

super nice administrator, good breakfast, comfortable room for 2

the nicest staff, very clean, good breakfast and the location is perfect!

not to like although for such a nice seating area downstairs it was missing a little bar or area to pick up a

were very nice, and we could get an extra bed in the room as we are travelling with 2 kids

small clean gym with basics but no weights

didn t have the toilet brush and maybe some small gym or swimming pool would be

didn t have the toilet brush and maybe some small gym or swimming pool would be

poor gym. only three machines and the one for running was out of order

people walking with kids and dogs etc

i kept hearing kids shouting and crying in other rooms

the wifi functioned well

the wifi signal on my room was sometimes dropping, maybe because of the walls.

room service did not meet my expectations. looked better in pictures but it's less than average

the pool was a hit with the kids

kids swimming area, the pool is 1

at the basement of the hotel we stayed outside until 1:30 am with kids in front of the hotel no access to the

lots of computers available for the kids to be on

size room, very comfortable environment, especially when we have small kids (2

hear water running through the pipes in the wall right next to the bed a wall shared with the kitchen, where

we had two interconnected rooms which were good enough for a family including two kids

connected by a part of the hall way that could be closed off which was very convenient with small kids

the junior suite was great! clean rooms - spacious. perfect for a stay with my kids.

there is also a great playground nearby (for those who travel with kids)

the hotel staff (reception, room service and breakfast) was kind and helpful throughout our entire stay

clean (u do hope they know to appreciate their cleaning lady) and was in a very good shape; wifi worked fine,

poor wifi.

noisy neighbours who talked in the corridor late at night- not the fault of the hotel

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

i like that they let me had an early check in to the room

it is expensive and there is no way for a family of four to use--we had three because one of the kids was on

i came with 2 kids, we wanted to go to swimming pool, it was the reason we chose your hotel

not so accommodating during the electricity blackout for a family with kids (even the elderly) even when they

the kids loved the pool

were technical issues with the tv in the kids room multiple times

big hotel so it was very crowded at breakfast; the kids bed was very squiky; should have one more

the kids it was a great experience, as our room was at the 18th floor, but not with a front view so it

location, staff and view - excellent for kids as also has a park near by!

great location and breakfast. the rooftop was great and fun for adults and kids.

we booked a junior suite and ended up with a separate room with pull out sofa for the kids, which was great

it's good for family with kids

staff were very accomodating good location, clean and modern, my kids enjoyed the pool.

the kids were disappointed because the pool is much smaller than how it looks in the

kids

if you are travelling with kids looking for an hotel with a pool, this hotel is not an option

full kitchen is definitely plus for traveling with kids

brought my kids with me and i was in awe

kettle would have been welcome in the kitchenette and would have been great to have had a bar at the hotel

were very poor, nobody at reception many times, breakfast is in a cafeteria outside the hotel, no room service

it was modern, and we loved having a kitchen available

may be better for this price in madrid; mini bar is empty, mattress is not very comfortable

wifi did not work well in our room on that side of the building over the gas station .

you should not knock the door and ask for laundry in the morning

very stylish hotel, clean, and great room service

were very friendly and professional on arrival and throughout my stay, the bar staff was especially good and

it was a quite uncomfortable to spend all this time waiting with our tired kids at airport

i was with kids who were hungry and tired

size since we had kids with us and did not have enough space to open 3 suitcases in the room, but we managed

all the things you could order and the gym is perfect for training a lot of time especially for kids and has a

bed is not only big, it's enormous :-) sofa bed for kids is also great

so great, not just with their recommendations but helping us with a late checkout and with our kids who were

property has a big kids playground in front of it

i stayed there because they accept pets , but they are not pet friendly

moreover, it is ridicolous that a 4* hotel does not offer laundry services on weekends

good gym and breakfast

the rooftop/pool area is not fit for kids

breakfast was excellent and the pool on the roof was a fun experience for my kids

, staff very friendly including paula at the front desk you make all the extra touches for the kids extra

drinks at the bar were very good

the wifi was quite slow

big room but not functional - useless kitchen where the kids sleep might be nice for a couple if you only eat

a particularly nice gesture was the two small bags of candies left for the kids, which they absolutely loved

also we were 2 adults and 2 kids and the family room it s excellent, you have plenty of space

our room was for myself and my 2 kids and was a great size, beds were comfortable

booked family room for 2 adults and 2 kids (17 and 15)

to show my displeasure, but they didn't care nor the teachers or adults didn't disciplined the kids to behave

wifi good, shower good, even the single is a double bed

clean room and bathroom, comfortable bed, nice warm room with a balcony, good wifi, we didnt hear any noise from

wifi was very very slow

excellent wifi (fast, easy to connect with direct

we had little kitchen in toom too which was convinient when travel with kids

comfortable beds, black out curtains, quiet room, great kitchen facilities, powerful shower, good air conditioning

wifi worked well

check in to check out only one complaint-no kettle in kitchen

as a suggestion, the kitchen should include basic items such as salt, olive oil, pepper, and vinegar

the pool was great for our kids

baths need slip mats for climbing in and out of the shower it was slippy for us and the kids it would be

spa facilities were good for families, it's possible to bring the kids between 10:00-12:00 and it was included

aside from those two hours kids are

family suite was absolutely brilliant for 2 adults and 2 kids and could have actually fitted 3 very

breakfast friendly staff, helpful with kids good wifi connection close to metro station

breakfast friendly staff, helpful with kids good wifi connection close to metro station

breakfast friendly staff, helpful with kids good wifi connection close to metro station

excelent wifi

room was clean and tidy every day, and the wifi was fast

nothing, wifi a bit slow though

the wifi could have been better

breakfast was great plenty for all diets

the hotel doesn t have a bar that you can chill out at

superb location. le room service was fantastic. breakfast was great. awesome awesome awesome :)

photos hanged and used suggest that this is more of a love hotel than a hotel for a family with kids

child put his hand against the glass (and hand got suck in, so careful for parents with young kids

no pool for kids

customer service for room service

breakfast was really good. rooms were very clean. roof top bar was fab.

the wifi struggled and was inconsistent, but didn t remain not working for extended periods of time

excellent cleaning, free wifi, a small but well-functioning air conditioner, friendly staff, elevator, great

wifi and tv, sometimes deconected

is great, the tv and wifi worked fine, and they held my bag for me for the afternoon after checking out, which

wifi not working properly

kids loved the muffins for

amazing location. very good breakfast, comfortable and super clean room. helpful staff!

kids loved the muffins for

gym could have done with better air conditioning but it was july & hot outside

website shows a picture of the terrace/ spa that is not applicable when you book a double room with spa bath

one night i had to beg for someone to prepare the sofa bed for the kids

family friendly, was definitely a plus, as we were travelling with 3 kids

that the mattress of the sofa bed were quite thin, therefore on the hard side - it was ok for my kids, as they

very comfortable room. excellent breakfast.

only one comment - wifi was not so good

would have loved to have a room with an adjoing door to my kids room

good wifi

wifi box ( i think ) glowed bright green at night

really comfortable bed, good wifi and good shower

free wifi and onsite parking.

the kids were running throughout the whole floor at night

the rooms are perfect for students and kids small and cramped ( during our stay there was a full bus of kids

there were kids running and yelling in the hallway and on the stairs for hours

even with kids, it was a very comfortable, easy walk everywhere

unfortunately during our stay for the 2 nights, the hotel was full of kids, noises, and having breakfast there

bathroom's design looks great but not very convenient especially for young kids

for cleaning, it was not good specially in my case becasue when my kids was sleeping and we told them to come

free foosball!!! i had great time playing foosball bar with my kids

price for a breakfast especially for kids and which the bacon and eggs where cold!

perfect hotel for kids

thank you to all the staff, the kids really enjoyed it

breakfast needs improvement if you want families to come. nothing for kids.

rooftop pool and bar was brilliant to relax for a couple of hours inbetween the chaos- kids loved it

servers were rude to the point it made you laugh but i figured they were just kids trying to get through school

the pool is a party hang out not really ideal for kids at all: very very deep, everyone drinking and railings

petit palace is a tiny little gem of a place, we booked for our budget and were very pleasantly

the wifi is superb, staff friendly and helpful, the room was very clean and tidy and the location is

pet friendly, super clean

location was great. the staff were friendly, especially vanessa. the breakfast is very good.

very good breakfast

very close to the restaurant so at 7am in the morning you could hear everybody talking loudly, kids running

the breakfast was generous, delicious and

excellent communication support with a small mobile wifi

really nice staff. allowed me a free early check in.

they also let us borrow a portable wifi hotspot, which was very useful

travelling with kids the safety features were important for us and the hotel provided it

travelling with kids the safety features were important for us and the hotel provided it

we were happy with everything but a bar for refreshments would have been perfect ud83dude00

speed of wifi is a bit slow and the flow of the shower is a bit small

i don t know whether it came from management or the room service staff

welcoming, pet friendly with welcoming helpful staff

location and ev charger

comfortable bed casting service to the tv wifi is super near the metro station (7 min walking) 24/7 free coffee

wifi in the evenings was weak. no kettle in the room

what are these kids and why it allowed staff

for one night it was fine, but with kids it's difficult to stay more

wifi without any problems

wifi was poor and the room was quite dark and oppressing

wifi connection quality was average

asked for 3 adult beds and paid for 3 but only got a double and short bunk bed for kids

we also had a worker take my kids yogurts after having to leave because he wouldn't let my son sit on his knees

they gave me rooms in different floors, i had to pay more to have my kids room on same

breakfast could have been more choice (only one kind of cheese) - however, the rest of the

there is no room service before 1pm although we ve turned the heat on, the room tends to get very cold,

let me chose when and what my kids are exposed to

have the trouble of a rooftop pool we were disappointed that it was already closed and also that you do not heat

very friendly and helpful with directions and restaurant recommendations and they even prepared a breakfast pack

breakfast was amazing ! fresh fruits, the croissant were excellent, so were the cold cuts

the bar staff were excellent & very friendly & helpful though

poor wifi signal and sometimes there was not hot water in the shower

not so clean and wifi did not work in the room. i had the 315.

also wifi is terrible, the signal comes and goes from time to time

wifi was useless, no plug in the sink, no english t

one of the receptionists was kind enough to let me try other available rooms is i could get good wifi