the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

lobby, simple and comfortable. everything clean and new. good wifi. coffee and tea were free.

wifi was not good. didn t work most of the time.

kind of tired looking. smallish room but adequate for a night stay. pet fee rather high imo.

good wifi and ok breakfast

stay in room 108 unless you like being kept awake - right next to the bar and restaurant

there is no room service 24 hours !!!

no 24 room service

one of the plates in the snack bar was quite low quality for such a place.

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

adjoining rooms for the kids as well

location, very close to the outlets nice staff 24 hours free drink and fruits free parking

awesome parking lot

very helpful staff, spacious room, good breakfast, location by the main road, no parking fees

english tv channels, the wifi was not reliable

only kids dare to go there because you know

they don't have many cots or any small extensible beds for kids.

very well located for our purposes, very cheap, nice breakfast, i will come back.

good localization, very friendly stuff, good breakfast, close to train station, grocery store.

wifi connection was quite bad, had to reconnect every 5 minutes

the noise , we needed to left and they still charged us , was full of kids , running a noising

no swimming pool , no gym , and no food for room service

very nice parking in basements

very friendly and professional staff, clean and comfortable room. breakfast was very good too!

great breakfast and evening meals

good value for money. quiet. clean. has a pool which is not too busy. seemed kids friendly.

eat go, there s is also a commercial center only 11 minutes walking where you can go with the kids, shop eat

in smart gardens with pool

just an unmanned self service snack bar facility dispensing sandwiches, chocolate, coffee etc

lovely grounds and swimming pool

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving

i was grateful you had a gym but a few weights would be great

one of the main reasons i booked this place was because i thought it had a swimming pool only to be told

swimming pool which is very disappointing also

the bar area was very comfortable

right by the motorway, free parking, restaurant on site, and service station close by

above the bar can be a little noisy but wasn t a big issue for me

the 24hr bar served food and was ideal after a long day working

free wifi, with good connection

free parking at the hotel

good wifi connexion, convenient parking in the building, variety of restaurants on site and around, very

a lovely restaurant bar beside hotel (castizo)

no room service

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

room service never answered the phone when i called to order dinner.

a deal breaker as there are several restaurants nearby, but an onsite bar would have been great

the hotel is advertised as having a bar and snack bar, it wasn't open during my stay

they don t offer room service, but i guess that is why the price is so wonderful.

poor wifi reception in the lobby area.

wifi, very unusual in hotels

it was all great. i just wished the swimming pool was open earlier.

bed, spotlessly clean, polite staff ready to help, delicious meals in the restaurant, indoor parking, quiet

no gym, and terrace area for breakfast was not open .

laundry pickup to early (around 6:30) and the driver is not very smooth.

wifi a bit slow

staff is very supportive, and the rooms were super clean and every day we had room service

downstairs bar looked nice (did not use it)

the bar at night is lively but closes early, at 10pm

us in within 1 minute with no information and when i asked questions about where the room was and breakfast,

breakfast was horrible.dinner could be much better.

hotel in a very quiet area, in well-maintained condition, two bedrooms in the room, a tiny kitchen, 30 minutes

it even had a small kitchen which of course we didn't need but lovely to have that option

only croasan or tost but tost you must to pay because is not include in breakfast

pizzas for the kids were small, tasted bad, and looked like they came straight from the supermarket

tv channels were basic, bar and restaurant are open in the weekends and the breakfast foods were over cooked

no restaurant no room service

back at the hotel, the well-equipped fitness room further complemented my active lifestyle, ensuring i could

hotel had no restaurant or bar facility open

property is excellent if you are travelling south with a pet and do not want to travel far off the motorway

parking outside the front was very straightforward, although we were told there was also hotel

bar and restaurant area was limited and not particularly comfortable when we had an early evening

has parking inside the building

free parking under the hotel with easy access to the motorway network around madrid

there was a pair with spoiled kids nextdoor and did not take proper care of them, but this is not the fault of

perhaps as expected for a university residence, breakfast is rather basic.

there was a kitchen with all the equipment for cooking; however, i did not use the kitchen as the canteen in

no bar of soap in the bathroom, but just a mini shower

breakfast was excellent so much to choose from and tasty

everyone was exceptionally friendly, and the parking was simply fantastic right in the middle of the city center

- the parking lot is huge

we left our car in their private parking, which is securely closed at night, and relied on public transportation

no hotel bar no gym or pool

no restaurant, room service or bar facility after breakfast, not really good enough for a four star hotel

good for families with little kids

size room, very comfortable environment, especially when we have small kids (2

we had booked this hotel purely as it had a pool so disappointing for the kids

at the basement of the hotel we stayed outside until 1:30 am with kids in front of the hotel no access to the

2 adults and 2 kids in the room were perfect in terms of size

very comfortable bed, great wifi coverage, cleanliness;

room service etc

many little things were wrong, from wifi bouncing all devices and tv working very poorly, to a freezing cold

very small tv, no foreign tv stations. breakfast starts not before 7:00. slow wifi

wifi is terrible hotel lacks relaxation areas with comfortable seating and is devoid of atmosphere

because my kids loved the place

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

location north of madrid where we enjoyed peaceful evening walks and found things for all our kids to enjoy

the breakfast was a good deal for 6 euros, and had a good variety--nice bread rolls and some ham/cheese

breakfast is

free parking

location, and has its own parking

the cafeteria saved the day with drinks and bar food

could not get the wifi to work on a windows pc and an android phone but worked on iphone.

the room was a good size and comfortable gardens were good and the parking exerlent

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

lack of international tv channels. wifi needs reconnection overnight

new and clean room. i like to gym and i could, however the gym room is small.

wifi was non-existent. very bad for business

breakfast was too expensive and the buffet was not as good as in other 4 star hotels

the breakfast in the bar was even better than in the restaurant

marks for wifi - very good signal with no interruptions

diner in the bar was terrible, too much waiting for only one waiter, too much waiting for dishes, the menu was

beds and showers were excellent. parking was super easy and available for free.

problem with wifi (i

gym

good value for the money, fair for a one night stay in business travel, with free parking.

my only complaint, an erratic wifi connection, seems to have been fixed recently.

the breakfast was great plentiful and satisfying, with everything you need to keep you full from

the breakfast was excellent

was literally in the middle of nowhere and no bar or leisure around

the breakfast was good

supermarket, sushi bar and metro station all within a few minutes walk so great for visiting madrid for the

room and the breakfast.

breakfast was also good

breakfast was basic

breakfast was basic but plentiful

before i had breakfast with my group, i woke up earlier and they didn t accept that i could have a cup of

a day for wifi is from the last century

laundry facility is costly. no provision for washing underwear and drying.

paying as expensive as near hotels with one more star, nicer reception, bar and breakfast, international tv

wifi very poor- none in rooms and free wifi in reception was painfully slow.

there was a gym

good staff, bar food was ok. rooms very clean. gym was ok

rooms were very clean and comfortable, the bar and the food were very nice, the staff were very kind and helpful

room service was available and room had a mini bar also

there was some awful construction work and hotel was nice enough to not make me pay for my mini bar as a token

room service is supposed to be 24 hours but when i ordered at 5am it's closed

wifi didnt connect in my room.

one of the receptionists was kind enough to let me try other available rooms is i could get good wifi

wifi poor and safe broken

also wifi is terrible, the signal comes and goes from time to time

not so clean and wifi did not work in the room. i had the 315.

several different types of business close - restaurants, laundry

i like that they let me had an early check in to the room

i liked the room. modern, clean, good feee wifi

wifi was spotty - we had to stand in the hall to get it reliably.

wifi worked most of the time but could improve its coverage

would have loved to have a room with an adjoing door to my kids room

good wifi speed

good wifi

wifi was poor, despite it being advertised as great.

really comfortable bed, good wifi and good shower

hear water running through the pipes in the wall right next to the bed a wall shared with the kitchen, where

breakfast friendly staff, helpful with kids good wifi connection close to metro station

breakfast friendly staff, helpful with kids good wifi connection close to metro station

breakfast friendly staff, helpful with kids good wifi connection close to metro station

the room was very quiet, the bed good, and the wifi excellent, better than in many 4-star hotels

very friendly helpful staff, great price, good wifi.

were very nice, and we could get an extra bed in the room as we are travelling with 2 kids

while we were in the room so i have to say soundproofing is good, no complaints about the wifi (on the contrary

it has a nice enviroment. the rooms were clean and welcoming. the wifi was very fast.

although room service for dinners was available, for a solo traveller in a twin room there would be space at

breakfast was very basic with very limited options. no gym or pool.

interconnecting rooms are great when travelling with kids- not when you're traveling by yourself, because it

loved the pool, the breakfast, the shower, the gym

also added bonus of laundry pay machines around next block

good wifi

breakfast was good, room clean and big, close to the park and subway.

that in that night of maintenance work and also requested an extra bed for the kids and sati only late at 2 pm

booked to take my daughter swimming. no kids in the pool ..

i loved the hotel and next time i will come with my kids for sure.

easy because of construction, so if you are traveling with a lot of suitcases or strollers or kids, you may need

that in that night of maintenance work and also requested an extra bed for the kids and sati only late at 2 pm

limited to 20 people for the pool.

jose and his colleague advised us about the room, the pool and breakfast options

in a good area of madrid,tree lined streets and cute restaurants,shops,laundry nearby

hotel was clean and they had a very nice selection for breakfast

perfect for working remotely; big desk, great light and powerful wifi connection

there room door have a 1cm space between wood and floor, you can perfectly hear jumping kids and talks from

the check-in took very long when you travel with kids

very annoying when you have little yelling kids in the opposite room (i have to say

on arrival with a family of 5 (3 kids under 6), we were told check in would be 2pm without checking my name

the wifi was super slow, almost useless.

the gym room is very simple and small

we could eat whatever was in the bar

gym is very small and some of the equipment didn't work

restaurant and bar on the ground level which served very good food presented beautifully

nice quiet hotel breakfast had great choices bar staff friendly

also kids on the rooftop is a massive vibe killer

really not for family with kids

i love pets and kids but i also love my sleep and it's not fair to be robbed of a good night sleep

bathroom's design looks great but not very convenient especially for young kids

price for a breakfast especially for kids and which the bacon and eggs where cold!

the decor is beautiful, very child friendly but not overrun with kids, room was spacious, spotless, and very

these were factors which we took into account in choosing the accomodation so we ( and the kids in particular

the pool area didn't seem very welcoming to kids, it is only small and not very wide so didn't feel comfortable

the pool was really good for family with kids

clean and modern, great vibe specially with kids

people walking with kids and dogs etc

i kept hearing kids shouting and crying in other rooms

the room service food was really overpriced and not that good.

no room service available

room service did not meet my expectations. looked better in pictures but it's less than average

no adjoining rooms so my partner and i had to split rooms as our kids are under 18 and weren t aloud to spend

to communicate and asked me to pay extra 450 euro , i booked 2 rooms for 3 adults and 2 kids , they said still

its personnel at reception, the room space and cleanness, having an agreement with a very good gym at walking

breakfast is a must try and

hot drinks in room, although you could hire a kettle, they were not available with room service

the pool is a bit small but good for kids and also for doing laps

and just a heads up this pool is in the fitness area and is not necessarily a 'fun' swim for kids

rooms were good size and comfortable bed and travel crib came with cute bedding and kids set

the extra bed for kids is a bit hard to sleep on, other than that all is great

booking day and we haven t received any prior information: this was a high expectation for our kids after

enjoyed its amenities and the breakfast was of the gods

10 min by tube to the center, rooms are comfortable, bathroom is clean, there is a gym, also the bar and food

room service was very efficient and friendly, everything i asked for was delivered in a timely

sized bedroom, nice bathroom and excellent highspeed wifi

high-speed wifi

wifi and air con working perfectly

day laundry service

moreover, there is the offer for late check out at 13:30, with only 10 euros charge

wifi offered free was an unsecured network

wifi was good too

the food wasn t the best for kids i thought and didn t like the glass bathroom door

gym was large and well

also the bars and the swimming pool are added value to your stay

lovely roof top facilities including bar and pool

enjoyed the breakfast, decent selection

after i went to reception to pay my bill and i asked if was the same price for adults and kids and she told me

everything went well staff was helpfull for my kids

the hotel provide late check out for a nominal fee

everything was super. excellent wifi connection.

wifi very slow. dinner was rather poor.

advice would be to limit window opening- it may be dangerous for kids

we were a family with 3 kids

on the door step of the santiago bernabeu and such a classy hotel i love to stay with my young kids when we

my room didn't have coffee machine like my kids room

wifi was poor in rooms that i had to use my 4g most of the time

we enjoyed our stay, my kids loved that the fact that breakfast goes with the room

we used the kitchen in our suite for breakfast and there was a supermarket within 5 minutes walk

the room was very spacious and there was a huge terrace. breakfast is very good.

evening reception staff, gentleman on was not helpful when l tried to order room service

wifi kept disconnecting sometimes and took a few tries to reconnect, but other than that the wifi

a clean, beautiful, well maintained property, central location, great for family with kids

and asked the front desk to support her with the luggage, at least because she was alone with my kids and the

parking and pet friendly

they do not have washing machines or laundry service

+location +tidiness of the rooms +room service

was very modern and clean and had a lovely seating area and bar in the main reception

good hotel in walking distance to all major sites in the city, excellent breakfast, strong wifi connection in

hotel bar hasn't reopened since covid, used to be good for evening drinks and snacks.

wifi was kind of slow. several times i did not have any connection .

was sad that there was not a restaurant or bar there

so great, not just with their recommendations but helping us with a late checkout and with our kids who were

property has a big kids playground in front of it

also room service was awesome

laundry is too expensive

from early in the morning you could hear the wheels of the laundry baskets moving through the corridors waking

i was traveling with kids and they should have anticipated this being an issue

we also tried the buffet breakfast (because of the kids)

and we expected that we can use the pool specially the kids, and they were excited about it specially from the

especially i want to thank them for the presents for the kids

swimming pool is only for +12 years old , so kids dont have an opportunity for fun

room was too warm and there have been people speaking aloud all night long and kids running all over from 7 am

breakfast was fine - toast, cerals, croissants jams yogs fruit etc and hot & cold drinks - as much

quirky and lovingly decorated with many seating-accommodations in common area, as well as wifi and a/c and very

some lesser points: * the wifi in our room (at the very end of the hallway) was spotty (with all networks i

the nicest staff, very clean, good breakfast and the location is perfect!

my kids loved the pool and the pool bar

kids loved the pool

no wifi and also no cellular data

ingot injured with a screw in front of the mirror wifi was not working

that the pool is a small and it opens at 9 and not earlier

there was construction being done or someone with kids, but at 8 or 9 am there was a hammering

it was modern and clean. wifi worked really well. restaurant on site.

breakfast was simple, nothing too crazy

breakfast

the bedding was extremely comfortable and the breakfast was excellent

pool was crowded, not really for younger kids

property is not suited for families (especially with with kids), christians, muslims or in general religious

energetic place, vibrant and full of positive vibes, there are organised events in the swimming pool area and

great atmosphere around the place and we liked the rooftop bar in the evenings

a few minor things: nice that free laundry service was offered, but many of the machines were broken

the kids loved the pool

were technical issues with the tv in the kids room multiple times

it is expensive and there is no way for a family of four to use--we had three because one of the kids was on

not so accommodating during the electricity blackout for a family with kids (even the elderly) even when they

too expensive: adults breakfast i was charged 20 euros per person, kids 15 euros

the kids it was a great experience, as our room was at the 18th floor, but not with a front view so it

we ordered room service (the food was good, so it was worth it, especially with tired and hungry kids), but it

location across a lovely park for kids hidden in the square, large family room with all amenities, very clean

staff were extremely accomodating, they allowed us to checkin early with a cost, and with kids and jet lag, it

great location and breakfast. the rooftop was great and fun for adults and kids.

there is also a great playground nearby (for those who travel with kids)

connected by a part of the hall way that could be closed off which was very convenient with small kids

the junior suite was great! clean rooms - spacious. perfect for a stay with my kids.

we had two interconnected rooms which were good enough for a family including two kids

the common areas are pleasant and well equipped, and the wifi is very good everywhere

in the room to get some privacy but still be close to the kids, even included a small

rooms, breakfast, pool

my son used the gym which was good

bed was super comfortable, the breakfast was delicious and had lots of variety even for my very arfid brother

everything was great, i think the bar could maybe stay open a bit longer :-)

comfortable room, nice terrace (with pool), small gym, and a good breakfast.

pool is small and shallow 90cm it would help if it is deeper also, it would be nice if it was

i also appreciated the rooftop pool and the convenient access to public transport, making it easy to get into

staff was amazing loved michael and martha and the pool was great!!!

there was not price list on the mini bar and we were a little chocked at check out.

full kitchen is definitely plus for traveling with kids

brought my kids with me and i was in awe

brought my kids with me and i was in awe

wifi was for free but not working perfectly

full kitchen is definitely plus for traveling with kids

my kids loved the mystical glass waterfall

the spinning entrance gate maybe, my kids got stuck there a few times !

i was with kids who were hungry and tired

size since we had kids with us and did not have enough space to open 3 suitcases in the room, but we managed

all the things you could order and the gym is perfect for training a lot of time especially for kids and has a

not a deal breaker at all, just an observation as one of my kids was looking to have a bath

my sister s family was also staying at the same hotel and they dealt with all issues (kids)

wifi was bad

no gym, no spa, no fitness room

not enough sitting areas in lobby, narrow hallway, no gym or other things to do

breakfast was excellent and the pool on the roof was a fun experience for my kids

, staff very friendly including paula at the front desk you make all the extra touches for the kids extra

the rooftop/pool area is not fit for kids

the wifi was quite slow

hotel was beyond wonderful, and i barely wanted to leave my room as i loved the interior so much :) the upstairs