to motorway and easy to find with plenty of parking

spacious. nice bathroom. parking available. good value for a night stay while traveling.

parking outside the front was very straightforward, although we were told there was also hotel

how to rent a golf cart etc

is a pet friendly hotel which i was not aware of when i booked

staff is very supportive, and the rooms were super clean and every day we had room service

mini bar with fruit juices, water and can drinks, replenished every day

2) the page of room service in english didn't work and the guy in reception said: it's not my problem, you must

the breakfast was too expensive and it wasn't as good as we expected

the hotel offeres hot or cold breakfast, delicious ud83dude0b fresh fruit and fresh juices all loyally bought

the wifi in unusable if you have to work with it

pizzas for the kids were small, tasted bad, and looked like they came straight from the supermarket

bar does not open at night and little choice for dinner

no room service, just a fridge with small amount of items

back at the hotel, the well-equipped fitness room further complemented my active lifestyle, ensuring i could

tv channels were basic, bar and restaurant are open in the weekends and the breakfast foods were over cooked

the breakfast was great plentiful and satisfying, with everything you need to keep you full from

free parking. close to tram station to access madrid

the breakfast was good

bed comfort, bathroom hygiene products and toiletries, breakfast and the sympathy of the staff.

not open after breakfast and no bar

a bar would have been nice, but there was a mini bar in the room and vending machines with hot and

easy parking, even though it's a bit tough to find it. room and sheets clean. wifi works.

close the bar and restaurant friday to sunday

missed the hotel bar for a drink

premium wifi was not premium at all (10mbps)

the hotel is advertised as having a bar and snack bar, it wasn't open during my stay

poor wifi reception in the lobby area.

wifi, very unusual in hotels

they don t offer room service, but i guess that is why the price is so wonderful.

a deal breaker as there are several restaurants nearby, but an onsite bar would have been great

comfortable bed casting service to the tv wifi is super near the metro station (7 min walking) 24/7 free coffee

welcoming, pet friendly with welcoming helpful staff

location and ev charger

wifi in the evenings was weak. no kettle in the room

gymnasium equipment is limited and very old

services , the gym , the restaurant was closed for lunch and dinner.

comfortable hotel which is pet friendly

wifi is excellent

gym and pool was closed

breakfast is not bad, but could be better, did not have any cheese or ham, but the pictures showed

the buffet style breakfast was okay, nothing fancy. we walked 10 minutes to have dinner at

superb breakfast

secure parking

it was spotless, staff super friendly, excellent soft pillows and good continental breakfast

the bar area was very comfortable

the room was large, clean, comfortable. good desk. underground parking available. good wifi.

found the internet/wifi was extremely variable, very frequently just freezing for minutes at a time

leaving the patio door opened, she vacuums the duvet after doing the room floor arguing it had pet hair, they

staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

price good for madrid. parking a bit difficult but available right below

car parking was available at the hotel

the parking lot spaces for cars are not many and small.

the cafe/snack bar had plenty of food and drink and well priced

the 24hr bar served food and was ideal after a long day working

easy parking

the wifi signal was weak throughout the room. it was hard to stay connected, especially for work

excellent location, clean rooms, and friendly staff. the only problem was the weak wifi signal

parking is free, and the hotel s location is convenient for travellers with their own car - easy

there was a large parking area, and the rooms had excellent air conditioning

wifi, good room, decent bathroom

-stable wifi

the offer of choices in bar and restaurant for breakfast was excellent

nice prices in the hotel bar, bar opened till 23,00

old furniture, only one chaire in the room, coffee in the bar is fair, expensive parquing

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant

room service never answered the phone when i called to order dinner.

a lovely restaurant bar beside hotel (castizo)

good wifi connexion, convenient parking in the building, variety of restaurants on site and around, very

rich breakfast with real orange juice - clean and modern room - working wifi connection - nice and professional

was fabulous free underground parking ( 1st come first served) staff at reception were fantastic to be honest

good that there is parking free of charge, room was big and bathroom also was big, which i personally like a

wifi is not working very well

nice hotel with a great free parking

they have a private parking underground

kids

it's good for family with kids

staff were very accomodating good location, clean and modern, my kids enjoyed the pool.

the kids were disappointed because the pool is much smaller than how it looks in the

if you are travelling with kids looking for an hotel with a pool, this hotel is not an option

no gym, and terrace area for breakfast was not open .

great room, bed and views. good room service, not cheap.

there is a parking, good access to the supermarkets and malls

of coffee/tea making facilities in room coupled with low availability through restaurant or room service

we missed it we took a pack up breakfast one of the days but it s not the same restaurant and bar closed

thought that the wifi was very poor & the room was quite warm

wifi was good too

very slow wifi connection in the room.

day laundry service

no way to work comfortably with a laptop, and the wifi was on&off depending on who knows what

kids loved the pool

my kids loved the pool and the pool bar

also , supermarket a few minutes away as possible also to cook on the hotel in a shared kitchen

pool hours

at the front where anyone can sunbathe or chill and the room itself has its own section for a kitchen like area

pool was crowded, not really for younger kids

property is not suited for families (especially with with kids), christians, muslims or in general religious

this place is a mazeud83dude04we killed 30 minutes just trying to find our poolud83dude04

with inviting social areas, comfortable workspaces, a ping-pong table, a playstation 5, free laundry 24/7 and

great to have laundry for guest use, close to metro & busses one block

the breakfast was excellent

wifi connection kept cutting out. that was annoying.

breakfast there was plenty of everything except marmalade - i know, a typically english observation

great breakfast with different meats, fruits, cheeses, coffee and different breads

the temperature in the room was great, the breakfast was good enough and the food at the bar was also good

room was too warm and there have been people speaking aloud all night long and kids running all over from 7 am

the nicest staff, very clean, good breakfast and the location is perfect!

wifi worked flawlessly (and i had to use it for work purposes, including remote teaching) and a

recommend changing to an unscented laundry detergent

breakfast was fine - toast, cerals, croissants jams yogs fruit etc and hot & cold drinks - as much

center which makes it very convenient to go shopping / eating after a hard business day + enough parking slots

parking was an issue as it was santa semana full of people in the mall

free parking. 15 into centre of madrid in uber.

wifi was very unreliable and there was a bad smell that filled the room every time i used the taps

the rooms a very clean but dated the furniture in the reception area very poor and the bar never

we had two interconnected rooms which were good enough for a family including two kids

there is also a great playground nearby (for those who travel with kids)

connected by a part of the hall way that could be closed off which was very convenient with small kids

the junior suite was great! clean rooms - spacious. perfect for a stay with my kids.

connected by a part of the hall way that could be closed off which was very convenient with small kids

room for family (2 adults, 2 kids) is bit packed and there is a desk over one of the single beds that you might

breakfast can be noisy when there is a school party in but that's kids

at the time, it was mostly adults drinking and smoking, so not very inviting for kids

the pool was a small one for kids and not for adults but they lied and said it was for everyone.

pool: small, but ok to get a cool down or for the kids

we enjoyed our stay, my kids loved that the fact that breakfast goes with the room

breakfast was nice, but ran out and they did not refill the station and had to ask for more hot

rather disappointed with room service

the small kitchen was suitable for cooking/heating light meals and the location was central while close to

we enjoyed having the small kitchen even if we didn't use it too much

nice quiet hotel breakfast had great choices bar staff friendly

property was clean and the staff were great. bar man was lovely.

wifi was intermittent, signal weak, but ok in reception

wifi wasn t working very well for us

nothing - although maybe they could start breakfast a little earlier at 7am rather than 7.30am!

interconnecting rooms are great when travelling with kids- not when you're traveling by yourself, because it

loved the rooftop pool and bar area

i aske if room service was available , and was told no

the rooftop terrace and bar are great for relaxing after sightseeing, with fantastic views

nice room, nice gym, great rooftop terrasse!

and asked the front desk to support her with the luggage, at least because she was alone with my kids and the

a clean, beautiful, well maintained property, central location, great for family with kids

the breakfast and bar services are commendable

was nothing done out of the norm for our pet

there is also no shop just a bar which differ from the photos

brought my kids with me and i was in awe

full kitchen is definitely plus for traveling with kids

the little kitchen was adequate unfortunately no wine opener or knife

mini bar was good and reasonably priced though no price list provided

were very poor, nobody at reception many times, breakfast is in a cafeteria outside the hotel, no room service

at least two bottles of water in the room , my kids had no complimentary water in their rooms.

i loved that there where two room one for the parents and the other for kids

the room service menu it was saying from 07:30 but when we were calling to order coffee they were

friendly staff, value for money, location, breakfast everything was perfect.

the staff was also very friendly and helpful, wifi very

the pool is a bit small but good for kids and also for doing laps

the extra bed for kids is a bit hard to sleep on, other than that all is great

rooms were good size and comfortable bed and travel crib came with cute bedding and kids set

booking day and we haven t received any prior information: this was a high expectation for our kids after

my kids couldn t come to breakfast that morning since they were taking the train and i was not

my kids loved the mystical glass waterfall

i was with kids who were hungry and tired

all the things you could order and the gym is perfect for training a lot of time especially for kids and has a

the spinning entrance gate maybe, my kids got stuck there a few times !

size since we had kids with us and did not have enough space to open 3 suitcases in the room, but we managed

not so accommodating during the electricity blackout for a family with kids (even the elderly) even when they

i came with 2 kids, we wanted to go to swimming pool, it was the reason we chose your hotel

the kids loved the pool

it is expensive and there is no way for a family of four to use--we had three because one of the kids was on

were technical issues with the tv in the kids room multiple times

kids loved the muffins for

comfortable, good wifi. everything great

spa jacuzzi was a lovely touch and the location of the hotel was very good for the metro and for

only point against is the connectivity of the wifi, i don t know if it was because i stayed at the 5th floor

the wifi could have been better,it was really slow sometimes.

we started to move around and getting showers etc i realises this room is only for a couple, not kids with parent

we started to move around and getting showers etc i realises this room is only for a couple, not kids with parent

hotel is really funky and cool, and is situated above a ground-floor bar and restaurant

plenty of sockets, very good wifi and a selection of lighting modes

the wifi speed in my room was very slow. even google search was taking some time.

also the kids tv didn't work, although not a big deal as they had their tablets but still not nice

location, good family room with bunks for the kids, massive bathroom with separate tub and shower

it would be tight for 6 unless 4 are kids

it was hard to clam down my kids about it :) - another first time seen hotel feature was 2 layers sheets on

our kids stayed in that room and they reported the bathroom smelled terrible once the shower was used

we booked a junior suite and ended up with a separate room with pull out sofa for the kids, which was great

hotel staff were brilliant with kids, and the room was a great size for a family of 4

location across a lovely park for kids hidden in the square, large family room with all amenities, very clean

great location and breakfast. the rooftop was great and fun for adults and kids.

great location. we got to do an early checking so our kids could rest with no inconvenience.

sometimes it's not as easy to find hotels with rooms for 4 (easier for 2 adults, 2 kids, but not so much for

the bed for kids in th family room was uncomfortable.

wifi sometimes not working - telephone in room didn t work

nice bar and restaurant

i can't think of anything. faster wifi maybe? but really everything exceeded my expectations.

let me chose when and what my kids are exposed to

more shade by the pool seating as it would have been nice to sit out with a drink but it was too hot

have the trouble of a rooftop pool we were disappointed that it was already closed and also that you do not heat

staff, the extremely comfortable bed and shower, the cleanliness, and the relaxing rooftop pool area

great location, lovely room with a terrace. rooftop pool a bonus after a busy day sightseeing

also we were 2 adults and 2 kids and the family room it s excellent, you have plenty of space

booked family room for 2 adults and 2 kids (17 and 15)

a particularly nice gesture was the two small bags of candies left for the kids, which they absolutely loved

big room but not functional - useless kitchen where the kids sleep might be nice for a couple if you only eat

our room was for myself and my 2 kids and was a great size, beds were comfortable

one night i had to beg for someone to prepare the sofa bed for the kids

that the mattress of the sofa bed were quite thin, therefore on the hard side - it was ok for my kids, as they

family friendly, was definitely a plus, as we were travelling with 3 kids

staff (especially hotel employee at the door), location, breakfast and ambiance were all just incredible

very comfortable room. excellent breakfast.

room was comfy for two kids aged 15 and 11 yo

my kids couldn't watch tv, because it was on spanish programm

pool, gym, kids play area

i believe all the families with kids tell you thank

breakfast is not that good

very close to the restaurant so at 7am in the morning you could hear everybody talking loudly, kids running

excellent communication support with a small mobile wifi

the breakfast had a good variety of products, everything was great

lots of nice restaurants and laundry nearby

i was offered a complimentary use of portable wifi throughout the 8-day stay and that saved me a hefty price

breakfast was excellent and the pool on the roof was a fun experience for my kids

, staff very friendly including paula at the front desk you make all the extra touches for the kids extra

the rooftop/pool area is not fit for kids

wifi wasn't reliable

the pool is also very small, more like a plunge pool and the wifi wasn t the best

travelling with kids the safety features were important for us and the hotel provided it

pictures of property on line showed a picture of a restaurant and bar but they are at a different hotel

i loved the welcoming, friendly breakfast room

bar area or restaurant in the hotel but you had to walk down the street and around the corner to

supermarket across the road and laundry service 3-4 doors up

the breakfast excellent

the wifi wasn't the best

the breakfast was great good value for the money

an internal restaurant for meals (but there are excellent ones in the surrounding area) and the breakfast is

very good location. rooms were very nice and clean, breakfast was really nice too.

to show my displeasure, but they didn't care nor the teachers or adults didn't disciplined the kids to behave

wifi good, shower good, even the single is a double bed

good bedding, equipped kitchen with dishwasher and washing mashine

wifi was very very slow

multiple bedrooms, big bathroom, kitchen and of course flat screens in every room

we had little kitchen in toom too which was convinient when travel with kids

wifi connection classified by smart phones as unsecured

great location , gr8 staff big rooms comfortable beds good free wifi connection good breakfast

confortable, the kitchen in the room was excellent and practical. excellent location!

the bar didn't have the drinks we were looking for.

for one night it was fine, but with kids it's difficult to stay more

what are these kids and why it allowed staff

wifi was not working in the room but it was in the lobby, so probably a matter of poor router

breakfast is poor .

breakfast is consisting of orange juice,coffee,youghurt and croissant which is plenty but if you

wifi needs improvement and staff were a bit nonchalant. it is also very far from madrid.

having the restaurant and bar downstairs was so convenient and dinner was fantastic

no plug for bath. kitchen equipment needs refreshing as things missing, so hard to cook properly

hotel in a very quiet area, in well-maintained condition, two bedrooms in the room, a tiny kitchen, 30 minutes

we rented a penthouse apartment with 2 floors and 3 bedrooms and a kitchen

spa facilities were good for families, it's possible to bring the kids between 10:00-12:00 and it was included

the pool was great for our kids

aside from those two hours kids are

my kids really appreciated the rooftop pool as a way to cool off

family suite was absolutely brilliant for 2 adults and 2 kids and could have actually fitted 3 very

we book 2 rooms for 2 adults and 2 kids, one was quite spacious the other which was wrapped around the our room

view, (make sure you specify this) pool was closed for kids after 2pm.

beautiful clean hotel, lovely rooms - staff was amazing and let us check in early with two small kids

room service, wifi connection. food arrived cold and wifi was very spotty.

restaurant and breakfast service

child put his hand against the glass (and hand got suck in, so careful for parents with young kids

no pool for kids

photos hanged and used suggest that this is more of a love hotel than a hotel for a family with kids

lacked a nice gym

breakfast was really good. rooms were very clean. roof top bar was fab.

my kids were very satisfied as well

the breakfast exceeds my expectation

wifi worked well

from the friendlyness of all staff, front of house, bar staff, cleaners

the only negative was that the wifi did not work inside the room.

we also had a worker take my kids yogurts after having to leave because he wouldn't let my son sit on his knees

asked for 3 adult beds and paid for 3 but only got a double and short bunk bed for kids

they gave me rooms in different floors, i had to pay more to have my kids room on same

room service menu could be a bit more extensive, tea cattle would have been a nice addition to the

walked through the door - the feeling of being in a garden , the water , plants and the roof top bar

not really helping to reduce unnecessary laundry

they gave early check in

wifi not great

very good breakfast

they can be more better in room service

thnx god our 3 kids stayed there

layout of the room was perfect for our family of 4 (2 kids ages 10, 12)

plenty of room for all of us-including the extra half bath, and the kitchen, really made our stay in madrid

laundry service and better selection of food in breakfast

the room was a big suite, well maintained, really comfy bed, air com, free wifi hotspot, friendly staff

if you go with kids, ask for connecting rooms

had a room on the first floor which was very noisy at night with kids roller blading up the street at 3 am in

no room service

free refreshments in mini bar! clerks at front desk were extremely helpful! free wifi!

smells from the kitchen, a specially after dinner was awful

hopefully next time we get to use the spa facilities

shower and wifi good

the gym is open from 7am till 9 am only and they say it is because of covid

to metro stations, cultural attractions, restaurants, bars, stores and more -good amenities, wifi connection,

at night is very dark they should add a sign with lights or something and the lobby, elevator and gym are old,

bathtub could improve on safety manners for kids and mature guess

thank you to all the staff, the kids really enjoyed it

servers were rude to the point it made you laugh but i figured they were just kids trying to get through school

the pool is a party hang out not really ideal for kids at all: very very deep, everyone drinking and railings

rooftop pool and bar was brilliant to relax for a couple of hours inbetween the chaos- kids loved it

it was only stairs to a room with 6 beds so a bit cramped and not the greatest for 4 adults and 2 kids

great location. large room for kids. clean.

area - taxis may reach it only early in the morning and we had to walk out with luggage and kids to street away

had a room with our kids in it and it was right up in the eves - adults couldn't stand up in the room when

against money value poor amenities, breakfast is not suitable for kids

walking and i asked in the reservation for king size bed but not available in same floor with my kids so i had

toliets seat was a little bit down,looks like a toilet for kids and i get shower gel and samphoo for 1 day,even

the staff were wonderful, breakfast delicious and the hotel was beautiful

the laundry service was extremely expensive

no complimentary bottled water, tea or coffee in the bedroom; wifi intermittent