the staff were friendly and helpful, and the bar attached to the hotel is terrific; great service and fabulous

easy check in/out and a good bar next door

get a table in the bar on the saturday night, but there was a local festival and all were

honestly i was in disbelief when we stayed here, there is a lovely bar / cafe on the ground floor of the hotel

lovely hotel in great location. great bar & restaurant

great place to stay to explore the area and there is a great restaurant and bar downstairs that is great quality

very good ac and excellent wifi

the bar and restaurant downstairs is modern and not too expensive

our room was spacious, stylish and comfortable and the adjoining bar and restaurant serves delicious food at

the village is basically dead after 9 but the hotel does have a restaurant and bar (closed tues the night of

small kitchen facilities available and restaurant-bar attached to the property if you don't want to cook

guests have access to the first floor as well where they have a kitchen and a living room

even the bar prices were reasonable for a hotel of this

we travel on our motorcycle and although there is no covered parking here they have always allowed us to park

was great, food very good, staff very helpful room was big and clean and well catered for the dog parking

choice in snack bar was poor (and unfortunately the restaurant was closed)

the staff are great and the bar and restaurant are lovely

booked one room but made a mistake and didn t indicate that we are two adults and two kids

s modern clean comfortable with outside terraces and a good bar and dining room

catering and bar quality is excellent and reasonably priced rooms are modern and well

the breakfast buffet was fresh and plentiful

great beds, shower and breakfast

breakfast was a kids dream with many homemade cakes

ftover from the restaurant i'd imagine), plus many other

clean and big enough room with a terrace, air conditioning, tv, ok view, playground for kids

playground on site so kept the kids happy

it was the best breakfast we had during our 1 week trip around the basque country

our kids couldn t let go of all the dogs and cats around the house

shared kitchen was very convenient

breakfast is in the communal kitchen, where a wooden box with your roomnumber containing delicious chocolate

furnished rooms, well equipped kitchen facilities

our kids couldn’t let go of all the dogs and cats around the house

beautiful historic property with very nicely appointed rooms. wifi was fast and stable.

hotel, tapas in the bar good, comfortable, very friendly and helpful staff

bar and restaurant are really really nice

location was good; breakfast buffet also good; bar with snacks or restaurant available!

no wifi poor tv interface poor value for money air conditioning , noisy , not regulatable

nice room with a decent shared living room and shared kitchen

lovely property, large garden and all facilities bbq, kitchen to use comfortable rooms.

should be kitchen facilities for the morning too

was a great host, made us feel welcome and granted access to kitchen area for wine glasses etc

you do not get access to the kitchen and rooms are tiny

such friendly and kids friendly staff!!

big parking area even if you travel with trailer

modern rooms, very big bathroom, little balcony /private garden, lift, coffee machine & mini bar (free sparkling

the snack bar provided good menu of light meals

limited choice at breakfast (though quality is good), very remote and hard to find, wifi sometimes a little weak

in the hotels that we had stayed indifferent countries they dont charge the kids for breakfast, but in the case

it was dirty and smelly, a/c was not working in 36 temperature and there were no fans even for my kids

staff, comfy stay, great parking and also dog friendly

perfect if you are travelling with a pet as they were very dog friendly having 2 dachshunds themselves which

location and a big parking lot

room was equipped with a kitchenette worktop with cupboards and drawers underneath and a fridge, together

the guest house is a short drive to san sebastian, where we were able to park easily in a parking garage and

big parking space

however we booked a room that showed a small kitchen and this had been made obsolete

accomodation, great view and usefull parking

bathroom: large, open shower area (we have go a room for disabled persons), heated, warm water wifi: works well

good wifi

excellent wifi connection

super breakfast with good coffee and plenty of choice

the massage at their spa was exceptional

we were told we had to book our daily pool time and breakfast times, yet the place was virtually empty

breakfast is very poor and not tasty

bar could have done with more staff or waitress service at busy times

nice outdoor seating area and free parking directly at the hotel

we enjoyed diner and breakfast at the hotel, all very tasty

free parking

free parking in front of the hotel

outdoor area has kiwis growing, and breakfast includes fresh locally sourced

parking is available either in front of the hotel or in the surrounding streets

staff were friendly and accommodating. breakfast was delicious and the room was perfect.

parking just for two cars

the good town restaurant was shut that night but the hotel manager directed us to a local, fun bar

our host was welcoming and polite, nothing was too much trouble and the breakfast was lovely

some of the things for breakfast were rather low quality, such as the waffles and the bread.

huge terraces outside; beautiful view; very friendly personnel; nice food, breakfast was ok; a parking space

the staff are super helpful and offered us a complementary super late check out without any problems:)

a comprehensive and tasty breakfast was provided with a large variety of choices

parking in zarautz was a problem - especially if you do not speak basque

i wish we had time to use the pool

the outdoor infinity pool is gorgeous and refreshing in may

rooms are a bit bare, and entrance to building/car parking not clear nor signed

terrible wifi connection, but it is the perfect place to enjoy without receiving emails anyway

peaceful place on the basque coast with a unique infinity pool

i rented two rooms and my kids and husband were very upset about this

very beautiful building in an amazing location , very good breakfast (the coffee is one of the best hotel-coffees

spa treatment

spa is closed saturday mornings and sunday afternoon; breakfast should use the wonderful local

pool in the spa area and the dinner

the location is good, 5 min to the beach. it has a kids room with books and games.

reading materials, different styled chairs to several quaint children s plays areas that small kids would

the hotel is beautiful, clean, spacious and they have nice play areas for kids

the wifi was too bad. didn t work properly in the bedroom.

if u are doing the camino then hand wash or find a laundry place. cant make a cuppa

loved the location and the family room was ideal as kids had their own space.

ringing bell out my window and screaming kids every day

we were a family group of 5 (2 kids, 3 adults) and the staff arranged for us to switch from two rooms on

nice reception staff, nice room, an a great bar downstairs very reasonable price and good pintxos and

great location, good wifi

we had 2 connected rooms, ideal with kids. the rooms are comfortable, nice beds and good shower.

closed until 3pm which is not great for kids

a bunch of kids under 14 were staying there too (with parents) and nobody told them to be quiet

and it s a fancy one, so not as easy to get something to eat for kids

you news to take the car or bus to go center but the bus was resolu easy, even with the kids

pool is nice but not so much when full of kids

to children, as the only pool that was open was for 18+, and there was no babysitting or kids club which meant

that kids were not allowed even with supervision the go to the gym or spa

com website is not sufficient as you will have to pay 30 euro per person to use the spa area, and kids are not

kids loved the science museum that is just behind the hotel (just take the walking

beautiful hotel, excellent breakfast and dinner. great cocktails l. staff was fantastic.

it's hard to single out one particular aspect; the breakfast times we had overlooking the ocean were special

we only wished that the spa pool and steam room were open more hours a day.

the bar outside is spectacular with a great choice of amazing cocktails

pricing model for minibar and room service is way out of line, 25% surcharge for anything in the room

unable to take dog into bar to get a coffee very small parking space 46

welcoming staff, room was very clean, wifi was great, very quiet and cosy

breakfast and gym were excellent

were no facilities in the room - no tea and coffee making - and no bar fridge

the wifi connection was intermittent and bad. the door to our room was very difficult to open

considering we were with the kids and many luggage this was not

is a 20 min walk to the sites a bit long if you have young kids

no special room or place for the kids to play. a little far from downtown on foot.

and a full kitchen if you wanted to prepare quick bites for the kids

breakfast, staff was friendly with us and the kids and helpful at all times

nice late check out option of 12pm

food in restaurant/ bar was good

nice clean hotel, room was a good size with air condition, wifi connection very good and a nice restaurant for

free parking next door

clean room, comfy bed and ac available, friendly staff, parking is very close (and free)

good service in the bar

free wifi also

great hotel location good very central bar people very efficient and helpful

the cafe/snack bar next door,which is part of the hotel is fantastic,i've not had better food anywhere

wifi wasn't the best connection on third floor

with 3 year old daughter, the personnel set up a separate comfort bed for her and even gave her kids amenities

in the room of my kids, it smelled like smoke because of the restaurant in the ground floor

great views and location. kids loved the free sweets! clean rooms and good facilities.

had interconnected rooms so our two young kids could have some independence

very nice hotel and was accommodating for our pet dog.

they need smart tvs or tv channels in english for families that travel with kids like us

great with connecting rooms for us as a family with small kids

bar and whirl pool were closed

i like sandwich zenit on the room service menu

would of loved a pool

they helped to get 2 rooms together so parents and kids could be together

plenty of restaurants nearby, amazing trattoria for families with kids, and bus stop outside to get to the old

the food at the bar is really bad

good location, friendly staff, pet welcome pack

the snack bar is very pleasant and ideal for a drink or snack any time of the day

s a very nice hotel and well located, the rooms are spacious and kids enjoy the swimming pool

family room is composed of two rooms connected with each other - good option for a bit older kids

were a family of 4 and we paid 430 for a room, not including breakfast for the kids

gave up and had to order the food in the restaurant (to be delivered in the room once my kids were already

only large lights in sofa bed room- a little night light would have been helpful for kids.

scenery, nice pool area, room was grand, breakfast was good if a little pricey but you get a bottle of the house

secluded pool

not far from san sebastian, we drove up to the loiola train station, the last entry point where parking is free

pool, staff and breakfast

for cycling down into the centre of san sebastian, truly amazing breakfast and a swimming pool to cool down in

it lit up the whole back end of our room- making it difficult for the kids to sleep

we didn t want to discuss at that moment with two sleepy kids

they had such loving detail in everything, like packages for pets and kids, etc

the breakfast buffet was good and the kids enjoyed the food

fact it s pet friendly and the pista de hielo is next

when travelling with kids, sometimes you need help with food deliveries or assistance with baby food

super clean, super confortable. in the city center so you go anywhere on foot. my kids loved it

20minute walk from the beach with kids

i went to park and realized i had to go and check in first and that was complicated to do with kids in the car

everything. really nice decoration. nice details for the kids.

fine for singles, couples or groups but not for families with young kids

decent, modern hotel, wifi was good.

pet could not be left in room unattended - not normally an issue but rain meant that we were forced

great placement and extremely pet friendly!

pet friendly, parking onsite (underground), 20 minute walk to centre, clean and tidy

staff who went above and beyond especially seeing we had 3 little kids, free coffee and tea and muffins during

very handy for the amusement park if you have kids - but not close as to be intrusive

there was a family who let their kids run about until 10

my kids really enjoyed the breakfast room and the outside area

the to/from san sebastian bus stops just outside the hotel are a real plus point as parking in san sebastian

there were also kids making a racket at 6am

remember though kids, this is donosti and this is what 99 gets you on a monday night

our kids had 103, also a great room

wifi never worked in my room

the mattresses need replacement for all 4 beds we had. the wifi doesn't reach room 402

the kids loved being so close to the

our beds were flimsy beds on wheels, almost like holiday camp beds for kids

a bonus is the restaurant bar downstairs

liked the restaurant which was very good plus the large terrace in front of the hotel and the bar was very jolly

tapas bar was awesome - food extraordinarily tasty

breakfast was lovely

room service for breakfast wasn’t accessible via phone so we had to order at main reception.

- although advertised with pool the rooftop has what can be considered a jacuzzi with 4 (four) sunbathing chars

the gym is tiny, as is the pool

chose this hotel because of the pool but on arrival we were told pool was closed and unavailable

indoor playroom for kids advertised does not exist, very slippy shower and no mats

overlooked the highway; the rooms and bathrooms were dark - lot of black; it s a residence for kids going to

we were travelling with 2 kids and they loved it

it often felt as though the establishment was being run by kids who simply hadn t received enough training

are very thin so when the soccer tournament is in town and the hotel is full of kids running ans playing in

and bathroom super clean excellent breakfast with fried egg a must from there own hens garage parking for

easy, onsite parking

was a four post bed , breakfast was good too , looked even better than expected , and undercover parking for

free parking is a plus as well

situation and parking facilities are excellent the property is situated in amongst vineyards

lovely apartment - awesome play area for kids right across the street/in front of the

place for the kids, so close to a playground and to the beach

with the hosts was great, easy to access the property and parking was across the road

parking

it can be difficult to find a parking spot close to the hotel.

also, our room was very hot and loud at night from the kids on the beach partying

was traveling with 2 kids and had to rent 2 rooms

clean room, good location, good wifi, helpful staff

the wifi didn't work in our rooms

great location and bar at the front