booked one room but made a mistake and didn t indicate that we are two adults and two kids

free parking, close to the highway but far enough to avoid nuisance

breakfast or even a coffee was not available before 8am.

brand new, with bed the size of a football field! breakfast was excellent and good value.

great beds, shower and breakfast

in the hotels that we had stayed indifferent countries they dont charge the kids for breakfast, but in the case

it was dirty and smelly, a/c was not working in 36 temperature and there were no fans even for my kids

the hotel is pet friendly

bar open till late hours

big, free parking

should be kitchen facilities for the morning too

kitchen facilities available in the evening

lovely property, large garden and all facilities bbq, kitchen to use comfortable rooms.

nice room with a decent shared living room and shared kitchen

you do not get access to the kitchen and rooms are tiny

the breakfast was excellent, and the staff could not have been kinder and more accommodating

breakfast is abundant and delicious, and yolanda made sure we had our fill and then some every

we loved the customized breakfast, we were offered a choice of home made cakes, eggs, cheese and so on

free parking in front of the hotel

spot to retreat to outside of the city, wonderful breakfast and very helpful staff, and a lovely room

and it s a fancy one, so not as easy to get something to eat for kids

closed until 3pm which is not great for kids

we had 2 connected rooms, ideal with kids. the rooms are comfortable, nice beds and good shower.

you news to take the car or bus to go center but the bus was resolu easy, even with the kids

a bunch of kids under 14 were staying there too (with parents) and nobody told them to be quiet

kids loved the science museum that is just behind the hotel (just take the walking

to children, as the only pool that was open was for 18+, and there was no babysitting or kids club which meant

that kids were not allowed even with supervision the go to the gym or spa

pool is nice but not so much when full of kids

playground for kids across the bridge

private parking behind a close

quiet, very clean, convenient free parking, simple but good breakfast, wonderful view of the mountain and valley

accomodation, great view and usefull parking

however we booked a room that showed a small kitchen and this had been made obsolete

good parking facilities and easy access for wheelchairs

size room, comfy beds, great shower, small gym available

poor wifi, noisy neighbors

breakfast and gym were excellent

liked that the hotel had a comfortable bed, its own parking, was very easy to reach the center, pet-friendly,

it does not have a gym

bar and restaurant next to it was perfect and breakfast was

however we did have our evening meal on arrival in the bar adjoing, and possibly part of, the hotel

the bar could have stayed open later than 11pm

room was a bit noisy at times as there is cafe/ bar below

great hotel location good very central bar people very efficient and helpful

breakfast, staff was friendly with us and the kids and helpful at all times

is a 20 min walk to the sites a bit long if you have young kids

no special room or place for the kids to play. a little far from downtown on foot.

considering we were with the kids and many luggage this was not

and a full kitchen if you wanted to prepare quick bites for the kids

scenery, nice pool area, room was grand, breakfast was good if a little pricey but you get a bottle of the house

the swimming pool was great

not far from san sebastian, we drove up to the loiola train station, the last entry point where parking is free

swimming pool was not so clean

above all, a wonderful cider bar is just around the

they need smart tvs or tv channels in english for families that travel with kids like us

great with connecting rooms for us as a family with small kids

gym needs expanding updating

room was very clean and no problem with wifi

i m being picky, bar could have a bit more options but bar staff were very nice and welcoming as were the

we didn t want to discuss at that moment with two sleepy kids

they had such loving detail in everything, like packages for pets and kids, etc

the breakfast buffet was good and the kids enjoyed the food

it lit up the whole back end of our room- making it difficult for the kids to sleep

the breakfast is great

i went to park and realized i had to go and check in first and that was complicated to do with kids in the car

20minute walk from the beach with kids

when travelling with kids, sometimes you need help with food deliveries or assistance with baby food

super clean, super confortable. in the city center so you go anywhere on foot. my kids loved it

everything. really nice decoration. nice details for the kids.

fine for singles, couples or groups but not for families with young kids

great placement and extremely pet friendly!

very pet friendly (dog got its own bed and bowls) and absolutely great value for money

pet friendly, parking onsite (underground), 20 minute walk to centre, clean and tidy

pet could not be left in room unattended - not normally an issue but rain meant that we were forced

were a family of 4 and we paid 430 for a room, not including breakfast for the kids

person and kids are not allowed gym also is additionally paid 8euro /person, but around there are plenty of

s a very nice hotel and well located, the rooms are spacious and kids enjoy the swimming pool

only large lights in sofa bed room- a little night light would have been helpful for kids.

gave up and had to order the food in the restaurant (to be delivered in the room once my kids were already

overlooked the highway; the rooms and bathrooms were dark - lot of black; it s a residence for kids going to

there are local play areas for kids

/ yoga & gym fabulous/ rooftop pool & bar delightful - perfect for us as a family of 4 with x2 kids (aged 9 &

we were travelling with 2 kids and they loved it

clean and great facilities, older kids loved it

great views and location. kids loved the free sweets! clean rooms and good facilities.

had interconnected rooms so our two young kids could have some independence

in the room of my kids, it smelled like smoke because of the restaurant in the ground floor

with 3 year old daughter, the personnel set up a separate comfort bed for her and even gave her kids amenities

the hotel has secure underground parking and ev charging points

plenty of restaurants nearby, amazing trattoria for families with kids, and bus stop outside to get to the old

they helped to get 2 rooms together so parents and kids could be together

good location, friendly staff, pet welcome pack

staff were amazing. the pet accommodations were excellent

well located in quiet area with bus stop outside, supermarket very near, laundry few yards away

our pet max was treated like a king

room service for breakfast wasn’t accessible via phone so we had to order at main reception.

the pool was tiny with very little space for people as there were only 4 loungers

well, have had better the 150 euro supplement for the dog is absurd in comparison to all other pet friendly

silence, aizome, pillows, room service menu

i called the front desk once and he said, yes, there s kids up there, i ll take care of it, but that

too far from beach hard beds no kettle in room terrible wifi so expensive for what it was

was traveling with 2 kids and had to rent 2 rooms

also, our room was very hot and loud at night from the kids on the beach partying

lively bar & pichos looked very tasty

very limited public areas. no bar .no tea or coffee in room.ni room service

there is no safe nor a minibar but when i booked the reservation, i was offered the use of their fridge (dining

there were also kids making a racket at 6am

remember though kids, this is donosti and this is what 99 gets you on a monday night

our kids had 103, also a great room

wifi never worked in my room

wifi (first world problem) small room poor amenities (broken tap ware) very noisy as opposite

and also, kids are not allowed

rooftop pool is small and only 1m deep, so rather made for kids

can't dip the small pool, it's part of the spa package only. kids disappointed!

location excellent staff general level of cleanliness excellent roof top pool gorgeous with panoramic view s of

pool and terrace bar have fabulous views, and the underground car park with freely available ev chargers made

downstairs had a spacious area for breakfast and then open work space with good speedy wifi

can enjoy an assorted breakfast, rooms are comfortable, wifi works good

wifi in the room not hood but strong 3 and 4 g so not a problem for us.

no bar or restaurant. breakfast mediocre

it would be nice to have a bar area for guests.

that was quiet at night, but i never managed a siesta due to kids playing down there both days, and the sound

the swimming pool would be better described as a large spa tub

an indoor pool and a gym would be nice some plus.

room service was very limited, we asked to have a fresh coffee and orange juice bought up to the

also thought it was a pool on the roof terrace but was more a splash pool

the kids loved being so close to the

our beds were flimsy beds on wheels, almost like holiday camp beds for kids

cleanliness super comfy & the bar restaurant had the nicest staff at night

a bonus is the restaurant bar downstairs

wifi not good

great breakfast, great location, friendly and helpful staff, pet friendly, accessible garage.

value for money good and free wifi well located within walking distance to city centre and old part of town

the location is good, reception nice but no room service

only thing we didn't like was the breakfast. the food wasn't very good.

excellent breakfast at a reasonable price, fitness centre, good hearing (it was cold when we were there)

even the best hotels (noise from rooms/guests, lack of sockets, retrieving the car, unreliable wifi, etc

left the staff rushing around multiple errors on our room service orders

my last tip is to really enjoy the hotel, go for a walk, and enjoy the spa, and the pool is not for swimming

everything, restaurants service was excellent specially at breakfast

speaks for itself, but the hotel is modern without being dry, the staff are excellent, the the spa is delightful

super lovely helpful staff from the front desk to the bar to housekeeping

location , close to everything touristy, wonderful staff and superb housekeeping, did not try the breakfast so

nice bathroom we were given a late check out after the half marathon, so we could take a shower, before going

have preferred a buffet for breakfast and i felt like they were going to hard on the olive oil

loved that the breakfast was so relaxing and staff easy going and helpful

also after asking for a kids extra bed they could mention the existing sofa, as they also charge for extra beds

no concierge, only one person at reception who kept on saying i am alone , the shower of my kids room

the gym is very basic.

also, the hotel has a small gym and sauna in the basement

hotel facilities; poor room service; restaurant

a little noisy from kids staying next door.

disappointing considering we were there to celebrate my husbands 40th with no kids

the price, i would expect some spa facilities

note spa is not on site nor is access included with booking a room

wifi ran a bit slow at times.

great connecting rooms so kids had their own space

i would suggest to get a suite if travelling with kids/baby

room service options limited only to michelin star narru

the fireplace in the lobby is so welcoming on a cold evening

was nothing i disliked but i was not aware that the breakfast was not a buffet

kids having breakfast woke us up just outside our room making lots of

would not let my kids there alone

a good size, plenty of sockets, good lighting, comfortable bed, very good shower and good free wifi

great location, useful fridge/kitchen area

spacious room and access to coffee and kitchen

there was a family who let their kids run about until 10

very handy for the amusement park if you have kids - but not close as to be intrusive

staff who went above and beyond especially seeing we had 3 little kids, free coffee and tea and muffins during

my kids really enjoyed the breakfast room and the outside area

wifi very good

gym facilities were a bonus

location, quite, nice room, delicious breakfast, reason able gym, fun roof bar, parking was

rooftop terrace and bar was excellent

the room service meal we ordered was exceptional

the wifi unsecured. properties of this standard should provide a secure network.

breakfast and gym were ok, can be improved slightly.

wifi access was too long winded

breakfast and gym were ok, can be improved slightly.

gym on the site

the gym was too small to have any value

the breakfast is a buffet with a cost of 45 per person and the half for kids

were very severe rules about the pets staying

amazing view, exiting interior, comfort, style, everything was excellent! room service was great

wifi login not straightforward or maybe just me.

but room service made up for it

we were traveling with the kids, 1 child and 1 baby and the room was too tight, we couldn t move inside

breakfast was amazing!

gym even though they said they had one

everything was awesome! only the gym and the hotel facilities can be improved.

we had an early check in with no problem

breakfast, helpful staff and a great swimming pool to spend some siestas relaxing while the kids play

expect kids in a boutique hotel

stated it was adults only but there were kids everywhere owner was very inflexible

staff were exceptional always going the extra mile, the free drinks in the minibar, breakfast and pool area

pool and patio features were nice

the room was spacious and very clean. beds were comfy- kids slept til 9am!!!

very poor wifi

the instructions on how to get it in advance, but we made the mistake of assuming we would have wifi upon arrival

nicely decorated rooms, great wifi and shower units

the room was spacious and very clean. beds were comfy- kids slept til 9am!!!

our kids stayed in a different room without a view, but a very cool deck patio tucked into the hillside

was tasty but too much effort to have to choose from a menu when you have young hungry kids

bit noisy in the room in the morning with all the kids going past to get to school but the location was worth

street noise was loud but sound machine for the kids worked fine.

alley which was at the exact same height as the apartment (2nd floor) and it's a pathway used by kids to get to

be loud for families with small kids, but windows are very high quality, so external sounds won't disturb you

rooms are fantastic, breakfast is amazing with pinxtos style food as well as more standard breakfast fare

gs, toast,

loved the bar and as it was really rainy we spent most of our time there the waitress called ibeth was

it has an amazing location in the heart of the old town with a fantastic pinxos bar downstairs

super clean, great location, comfy beds, strong wifi. really an all-around excellent hotel.

wifi works great

great wifi, great staff

good wifi

wifi works well, tv is new, bed is super comfortable

i was at the edge always with kids in the room

in a beautiful garden, silent, modern rooms, liked it very much, stayed in junior suit with 2 kids, comfortable

we were travelling with two kids and stayed here for one night before getting a ferry from bilbao

in a beautiful garden, silent, modern rooms, liked it very much, stayed in junior suit with 2 kids, comfortable

the hotel did our laundry was 10 euros a bag

great location. friendly helpful staff, super quick wifi

good connection to wifi

wifi with good connection

the wifi password was not shared on the key card, and required asking staff

also the wifi was frustratingly bad, kept freezing and dropping off

experience, great with kids (friendly and very helpful), room was spacious, good restaurant recommendations and

jm on the bar made some great recommendations for food and drinks

served as part of the room service menu was disappointing, presentation, selection, menu, ingredients, quality

i ordered tea as part of room service

experience, great with kids (friendly and very helpful), room was spacious, good restaurant recommendations and

a park outside for young kids

i do not recommend, especially for allergic and kids

i also saw the bag to which the room service lady puts the towels - it was covered with fungus too

wifi could be a stronger, it's pretty basic for messaging.

the wifi doesn t connect

our kids couldn t let go of all the dogs and cats around the house

parking is nearby

furnished rooms, well equipped kitchen facilities

our kids couldn’t let go of all the dogs and cats around the house

we stayed 7 nights in the room next to the kitchen

such friendly and kids friendly staff!!

parking secure right next to the hotel

and pet friendly

free parking

free on site parking too

the breakfast was very good, with many choices of salty and sweet options

breakfast was overcrowded both days and the food selection would be a bit better

very smart for a mid range hotel, excellent breakfast and attentive staff.

good breakfast, room is pretty much ok.

it is a budget hotel with very good breakfast, rooms could be a bit more spacy but for short stays it's perfect

infinity pool also with great view

poor wifi

peaceful place on the basque coast with a unique infinity pool

when at the pool i was missing a virgin mojito :-)

i wish we had time to use the pool

good wifi

excellent wifi connection

nice welcome by the staff, comfortable and spotless bedroom with balcony, awesome location, nice breakfast

couple of the bar staff could have made a bit more effort to be friendly

and if you think you ll take a nice dip in the pool think again

super breakfast with good coffee and plenty of choice

out of dining room breakfast buffet could have been more user friendly

breakfast with so many thing private parking for the car you can sleep very quiet if you have stufs in your

a comprehensive and tasty breakfast was provided with a large variety of choices

parking in zarautz was a problem - especially if you do not speak basque

good restaurant food , excellent breakfast , fresh fruit, juice etc easy parking

large parking lot

great place to stay to explore the area and there is a great restaurant and bar downstairs that is great quality

very good ac and excellent wifi

bidebide bar & restaurant next door, and many options in the plaza for evening drinks

another small issue: wifi in my room was rather weak

lovely hotel in great location. great bar & restaurant

easy check in/out and a good bar next door

get a table in the bar on the saturday night, but there was a local festival and all were

the staff were friendly and helpful, and the bar attached to the hotel is terrific; great service and fabulous

honestly i was in disbelief when we stayed here, there is a lovely bar / cafe on the ground floor of the hotel