good wifi

excellent wifi connection

such friendly and kids friendly staff!!

very beautiful and friendly hotel free parking tasty breakfast

parking secure right next to the hotel

nice extra with the free bar of champagne and popcorn

perfectly located for overnight stop with pet! superb breakfast.

out of dining room breakfast buffet could have been more user friendly

spa was wonderful with lots of pools with massage jets as well as a sauna and steam room

location was great, wonderful terrace bar outside, good breakfast buffet & professional and nice staff

bar staff friendly

did not have breakfast. staff was extremely helpful and very friendly. no negativ to say at all!

the outdoor infinity pool is gorgeous and refreshing in may

amazing location, the sunset, the friendly staff, the excellent breakfast and the wonderful pool that unfortunately

i wish we had time to use the pool

views were breathtaking and the infinity pool was a great treat

rooms are a bit bare, and entrance to building/car parking not clear nor signed

good restaurant food , excellent breakfast , fresh fruit, juice etc easy parking

only thing they could do to improve the property would be the addition of secure parking for motorcycles

a comprehensive and tasty breakfast was provided with a large variety of choices

the staff are super helpful and offered us a complementary super late check out without any problems:)

parking in zarautz was a problem - especially if you do not speak basque

our kids couldn t let go of all the dogs and cats around the house

shared kitchen was very convenient

our kids couldn’t let go of all the dogs and cats around the house

furnished rooms, well equipped kitchen facilities

are very thin so you are woken up as soon as someone comes to the kitchen for breakfast in the morning

the location is good, 5 min to the beach. it has a kids room with books and games.

the hotel is beautiful, clean, spacious and they have nice play areas for kids

reading materials, different styled chairs to several quaint children s plays areas that small kids would

if u are doing the camino then hand wash or find a laundry place. cant make a cuppa

wifi not always stable. breakfast very simple.

we were a family group of 5 (2 kids, 3 adults) and the staff arranged for us to switch from two rooms on

ringing bell out my window and screaming kids every day

loved the location and the family room was ideal as kids had their own space.

lively bar with good simple food

the bar downstairs is very popular and lively with tourists and locals alike and the tapas is superb

of parking

however we booked a room that showed a small kitchen and this had been made obsolete

parking is plentiful and secure

room was equipped with a kitchenette worktop with cupboards and drawers underneath and a fridge, together

beautiful, chap in reception helped us sort out a parking fine,

we only wished that the spa pool and steam room were open more hours a day.

worth noting the pool indoors and there is really nowhere to sunbathe.

no outdoor pool

pool

lovely spa facilities room size and decor was perfect

place for the kids, so close to a playground and to the beach

lovely apartment - awesome play area for kids right across the street/in front of the

in november free parking wasn't a problem, but the hosts had inexpensive paid parking as well

parking

with the hosts was great, easy to access the property and parking was across the road

didn't have a signal but thanks to a good wifi connection we were able to use our laptops to watch news and a

bar was not very well stocked, but we did have a mini-bar fridge in the room

a bar would have been nice in the lounge - even a self-service type

very clean, charming and pet friendly

setting with views over the beach from the balcony area where the receptionist/ bar brought our drinks up to us

only problem was that the wifi was not very good

room, large safe) 6) good price-quality ratio (78 euro / 2 people / day, bb in june 2021) 7) free parking in

secure parking

parking is a bonus

of the city and there was parking

and bathroom super clean excellent breakfast with fried egg a must from there own hens garage parking for

free parking is a plus as well

was a four post bed , breakfast was good too , looked even better than expected , and undercover parking for

easy, onsite parking

situation and parking facilities are excellent the property is situated in amongst vineyards

wonderful view, excellent hospitality, honesty bar/snack bar very good idea

owner was very helpful and lovely, the view was amazing, and the honesty bar was very fun and friendly

view, first class service and homely atmosphere; the self-service evening bar and buffet was a big plus

super nice staff and common area with honour bar and the best views

pains me to have to make any negative comment about such a wonderful hotel, but the wifi was poor

the shower was excellent and breakfast was scrumptious

plenty of parking on site

great parking facilities, in the middle of a nature reserve and just a 15mn drive from central san

parking in front of the hotel in a very secure place

we enjoyed diner and breakfast at the hotel, all very tasty

you do not get access to the kitchen and rooms are tiny

should be kitchen facilities for the morning too

nice room with a decent shared living room and shared kitchen

kitchen facilities available in the evening

lovely property, large garden and all facilities bbq, kitchen to use comfortable rooms.

my kids really enjoyed the breakfast room and the outside area

very handy for the amusement park if you have kids - but not close as to be intrusive

there was a family who let their kids run about until 10

staff who went above and beyond especially seeing we had 3 little kids, free coffee and tea and muffins during

-free parking

i ask the front desk the night i checked in why the wifi was so bad i was told to i should just except the why

there was only one person, doing the check-in and reception, answering the phone and running the bar with terrace

size room, comfy beds, great shower, small gym available

were no facilities in the room - no tea and coffee making - and no bar fridge

no laundry services daily. limited staff at the desk for help during evenings

bathroom: large, open shower area (we have go a room for disabled persons), heated, warm water wifi: works well

in the room of my kids, it smelled like smoke because of the restaurant in the ground floor

had interconnected rooms so our two young kids could have some independence

great views and location. kids loved the free sweets! clean rooms and good facilities.

with 3 year old daughter, the personnel set up a separate comfort bed for her and even gave her kids amenities

garage charges are high 25 per night as was laundry service

plenty of restaurants nearby, amazing trattoria for families with kids, and bus stop outside to get to the old

they helped to get 2 rooms together so parents and kids could be together

the wifi inside the room was too slow.

pet policy - excellent place to bring your pets along

where i can get much better breakfast for the same money (think about), also price for a pet could be a little

the kids loved being so close to the

our beds were flimsy beds on wheels, almost like holiday camp beds for kids

a bonus is the restaurant bar downstairs

liked the restaurant which was very good plus the large terrace in front of the hotel and the bar was very jolly

they have their own bar and restaurant downstairs

there were also kids making a racket at 6am

our kids had 103, also a great room

remember though kids, this is donosti and this is what 99 gets you on a monday night

wifi worked great

wifi (first world problem) small room poor amenities (broken tap ware) very noisy as opposite

no special room or place for the kids to play. a little far from downtown on foot.

breakfast, staff was friendly with us and the kids and helpful at all times

considering we were with the kids and many luggage this was not

is a 20 min walk to the sites a bit long if you have young kids

and a full kitchen if you wanted to prepare quick bites for the kids

only large lights in sofa bed room- a little night light would have been helpful for kids.

person and kids are not allowed gym also is additionally paid 8euro /person, but around there are plenty of

were a family of 4 and we paid 430 for a room, not including breakfast for the kids

s a very nice hotel and well located, the rooms are spacious and kids enjoy the swimming pool

family room is composed of two rooms connected with each other - good option for a bit older kids

it had a bar and was clean

the little bar is nice and staff helpful and friendly.

bar below was convenient, eroski market almost next door

no pool access and nothing to warn us. we wouldn t have booked if we knew wasn t open

- the gym was non existent

really what i didn't like but just some thoughts to consider: cooked breakfast component - not done that well,

breakfast

silence, aizome, pillows, room service menu

great wifi

the room (ours was 21) consists of a small lounge/dining/kitchen area, the large double bed and an ensuite

good clean rooms - the mountain side has the better view, the road side comes with a kitchen; both work

or a bottle opener, there were only a few plates, and there were no small bowls or similar kitchen items at all

wifi worked well

booked one room but made a mistake and didn t indicate that we are two adults and two kids

clean and comfortable room, also very modern, friendly staff, good breakfast, the mini-bar had different things

lots of parking and although we missed the evening food the breakfast was good

s modern clean comfortable with outside terraces and a good bar and dining room

brand new, with bed the size of a football field! breakfast was excellent and good value.

it was a shame that guests had to pay to use the pool

garage parking was a nice freebie, but the best is the spa and water therapy

awesome pool on the premises.

it has neither the restaurant that travellers used to comment on so favourably, nor the swimming pool, which

spa is amazing, but bring your shower cap and flip flops

playground for kids across the bridge

kids loved the science museum that is just behind the hotel (just take the walking

to children, as the only pool that was open was for 18+, and there was no babysitting or kids club which meant

com website is not sufficient as you will have to pay 30 euro per person to use the spa area, and kids are not

that kids were not allowed even with supervision the go to the gym or spa

also, our room was very hot and loud at night from the kids on the beach partying

was traveling with 2 kids and had to rent 2 rooms

pintxos at the bar are excelent

the bar makes the best gin and tonic i have ever had

very limited public areas. no bar .no tea or coffee in room.ni room service

great with connecting rooms for us as a family with small kids

they need smart tvs or tv channels in english for families that travel with kids like us

gym was super small and has carpet on the floor.

the tiny rooftop pool (spa pool)

room was very clean and no problem with wifi

that was quiet at night, but i never managed a siesta due to kids playing down there both days, and the sound

the only little thing was the gym was really small

bar in reception had exceedingly good small plates; my friend loved the breakfast, which i did not

the hotel itself, furnishings, bar and location of the hotel are excellent

balcony, separated toilet/shower, large shower, room service

wifi was bad and room was small

i also appreciated the laundry service & them holding my bags before and after check out

internet (wifi) is really efficient, small fridge in the room (for the mini bar but you can pop in something

very cool and helpful staff! great location, clean, good breakfast!

amazing breakfast, freshly made, simply delicious

and it s a fancy one, so not as easy to get something to eat for kids

a bunch of kids under 14 were staying there too (with parents) and nobody told them to be quiet

closed until 3pm which is not great for kids

you news to take the car or bus to go center but the bus was resolu easy, even with the kids

we had 2 connected rooms, ideal with kids. the rooms are comfortable, nice beds and good shower.

only thing we didn't like was the breakfast. the food wasn't very good.

the kitchen is poorly equipped, so it s not really suitable for proper cooking

top location, perfect staff, very nice breakfast

great location, extremely clean and comfortable room, great breakfast

4pm is a very late check in not very pet friendly; limited size of dogs and required to wear a muzzle

and also, kids are not allowed

can't dip the small pool, it's part of the spa package only. kids disappointed!

rooftop pool is small and only 1m deep, so rather made for kids

it was beautiful in all the common areas and had lovely facilities like a spa and gym

very good gym

a little noisy from kids staying next door.

disappointing considering we were there to celebrate my husbands 40th with no kids

laundry was pricey but good

note spa is not on site nor is access included with booking a room

excellent wifi service

alley which was at the exact same height as the apartment (2nd floor) and it's a pathway used by kids to get to

we stayed with our young kids and were so happy to have a short walk to all the sights

bit noisy in the room in the morning with all the kids going past to get to school but the location was worth

street noise was loud but sound machine for the kids worked fine.

our kids stayed in a different room without a view, but a very cool deck patio tucked into the hillside

they had such loving detail in everything, like packages for pets and kids, etc

it lit up the whole back end of our room- making it difficult for the kids to sleep

the breakfast buffet was good and the kids enjoyed the food

we didn t want to discuss at that moment with two sleepy kids

pet friendly, excellent breakfast, good location to eat outside

i went to park and realized i had to go and check in first and that was complicated to do with kids in the car

super clean, super confortable. in the city center so you go anywhere on foot. my kids loved it

everything. really nice decoration. nice details for the kids.

20minute walk from the beach with kids

when travelling with kids, sometimes you need help with food deliveries or assistance with baby food

be loud for families with small kids, but windows are very high quality, so external sounds won't disturb you

loved the bar and as it was really rainy we spent most of our time there the waitress called ibeth was

there is a roof top bar area to take drinks that we enjoyed

best location in the old town breakfast comfortable rooms & surprisingly big bar downstairs

excellent pinxos bar across the street

i called the front desk once and he said, yes, there s kids up there, i ll take care of it, but that

too far from beach hard beds no kettle in room terrible wifi so expensive for what it was

nice bathroom we were given a late check out after the half marathon, so we could take a shower, before going

have preferred a buffet for breakfast and i felt like they were going to hard on the olive oil

restaurant & breakfast bar was under renovations

location was v good didn’t have breakfast opion

super lovely helpful staff from the front desk to the bar to housekeeping

for families with kids, the playground and many toys right in front of it

went there with 2 kids, the stay was wonderful

nothing was open nearby but the room unit had a kitchen

the apartment is beautifully clean with a well equipped kitchen - in fact everything you need for a comfortable

great connecting rooms so kids had their own space

i would suggest to get a suite if travelling with kids/baby

nice that the fireplace was lit downstairs

the staff was super accommodating and welcoming; our room was comfy and the room service from narru (the hotel

food in the hotel bar and restaurant, very friendly staff

fine for singles, couples or groups but not for families with young kids

wifi kept going down - always when you really need to send emails

pet could not be left in room unattended - not normally an issue but rain meant that we were forced

pet friendly, parking onsite (underground), 20 minute walk to centre, clean and tidy

quiet room overlooking the river. good shower and wifi. excellent breakfast. nice staff.

they kept the bar door open to outside and it was quite cold inside.

breakfast was great and the lady who served it extremely polite

the gym was too small to have any value

breakfast was lovely

wifi keeps falling and you have to downloaded it over and over again, as if once wasn't enough, i

wifi connection was strong and stable

wifi with good connection

also the wifi was frustratingly bad, kept freezing and dropping off

the wifi password was not shared on the key card, and required asking staff

great location. friendly helpful staff, super quick wifi

i rented two rooms and my kids and husband were very upset about this

very nice and quiet place. very good breakfast

they don't have some of the advertised features such as no laundry, no restaurant, and the spa that was advertised

unhelpful and the person in the bar was very rude

plenty of parking and reasonable access to major routes