you do not get access to the kitchen and rooms are tiny

nice room with a decent shared living room and shared kitchen

lovely property, large garden and all facilities bbq, kitchen to use comfortable rooms.

kitchen facilities available in the evening

should be kitchen facilities for the morning too

however we booked a room that showed a small kitchen and this had been made obsolete

good parking facilities and easy access for wheelchairs

of parking

room was equipped with a kitchenette worktop with cupboards and drawers underneath and a fridge, together

accomodation, great view and usefull parking

we enjoyed diner and breakfast at the hotel, all very tasty

free parking

outdoor area has kiwis growing, and breakfast includes fresh locally sourced

breakfast is abundant and delicious, and yolanda made sure we had our fill and then some every

we loved the customized breakfast, we were offered a choice of home made cakes, eggs, cheese and so on

booked one room but made a mistake and didn t indicate that we are two adults and two kids

lots of parking and felt safe

all. breakfast special the service from ms. zurine

free parking, close to the highway but far enough to avoid nuisance

lots of parking and although we missed the evening food the breakfast was good

com website is not sufficient as you will have to pay 30 euro per person to use the spa area, and kids are not

kids loved the science museum that is just behind the hotel (just take the walking

playground for kids across the bridge

pool is nice but not so much when full of kids

that kids were not allowed even with supervision the go to the gym or spa

parking, pet friendly, very clean and comfy

the wifi connection was intermittent and bad. the door to our room was very difficult to open

it has small gym although better say a couple of cardio machines and some

very good wifi in room

poor wifi, noisy neighbors

closed until 3pm which is not great for kids

you news to take the car or bus to go center but the bus was resolu easy, even with the kids

a bunch of kids under 14 were staying there too (with parents) and nobody told them to be quiet

and it s a fancy one, so not as easy to get something to eat for kids

we had 2 connected rooms, ideal with kids. the rooms are comfortable, nice beds and good shower.

it was dirty and smelly, a/c was not working in 36 temperature and there were no fans even for my kids

in the hotels that we had stayed indifferent countries they dont charge the kids for breakfast, but in the case

no evening meals, but you will find a simple restaurant just below the parking who serves wholesome meals

it is pet friendly and they welcome dogs everywhere in the facilities

big, free parking

considering we were with the kids and many luggage this was not

is a 20 min walk to the sites a bit long if you have young kids

and a full kitchen if you wanted to prepare quick bites for the kids

no special room or place for the kids to play. a little far from downtown on foot.

breakfast, staff was friendly with us and the kids and helpful at all times

another tip is to try the local yoghurt with their forest honey for breakfast

the breakfast is obviously a highlight

room service menu is rather limited

bigger parasols in the outside bar area, too far from town to walk

service, very good breakfast, very comfortable, great dinning, very convenient parking with direct access to

with 3 year old daughter, the personnel set up a separate comfort bed for her and even gave her kids amenities

great views and location. kids loved the free sweets! clean rooms and good facilities.

in the room of my kids, it smelled like smoke because of the restaurant in the ground floor

had interconnected rooms so our two young kids could have some independence

great breakfast. solid wifi.

they helped to get 2 rooms together so parents and kids could be together

plenty of restaurants nearby, amazing trattoria for families with kids, and bus stop outside to get to the old

good location, friendly staff, pet welcome pack

wifi was spotty

laundry billud83dude06ud83dude06i had a smallish bag of laundry as had been travelling for a few

we have heard kids running in the hallway next to the elevators

person and kids are not allowed gym also is additionally paid 8euro /person, but around there are plenty of

s a very nice hotel and well located, the rooms are spacious and kids enjoy the swimming pool

gave up and had to order the food in the restaurant (to be delivered in the room once my kids were already

things, main thing, they advertise a pool, which is why we booked it as we have 3 kids who love swimming

they need smart tvs or tv channels in english for families that travel with kids like us

great with connecting rooms for us as a family with small kids

it was nice to have the gym and little pool and solarium

the work out gym did not have weights and believe needs more equipment.

stayed in a 5 stars hotel in bilbao that had amazing facilities (spa included), super confy bed, outstanding

remember though kids, this is donosti and this is what 99 gets you on a monday night

there were also kids making a racket at 6am

our kids had 103, also a great room

nice room, clean, comfy, good wifi

for espresso in the room, clean, a fun guy on reception who advised on where to eat, decent wifi, fluffy bathrobes

bar and restaurant next to it was perfect and breakfast was

great hotel location good very central bar people very efficient and helpful

good service in the bar

weak wifi in room.

free wifi also

they had such loving detail in everything, like packages for pets and kids, etc

it lit up the whole back end of our room- making it difficult for the kids to sleep

the breakfast buffet was good and the kids enjoyed the food

we didn t want to discuss at that moment with two sleepy kids

whole experience was great, travelling with pets at times is not easy and they were super helpful and so nice

our beds were flimsy beds on wheels, almost like holiday camp beds for kids

the kids loved being so close to the

were told the bar and restaurant closed at 10

has bar and restaurant

tapas bar was awesome - food extraordinarily tasty

my kids really enjoyed the breakfast room and the outside area

staff who went above and beyond especially seeing we had 3 little kids, free coffee and tea and muffins during

there was a family who let their kids run about until 10

very handy for the amusement park if you have kids - but not close as to be intrusive

wifi was available

great views from the outdoor bar area

breakfast

our pet max was treated like a king

it was still a very tasteful meal, i just think the bar is set high with nobu around the world and this particular

- the gym was non existent

when travelling with kids, sometimes you need help with food deliveries or assistance with baby food

i went to park and realized i had to go and check in first and that was complicated to do with kids in the car

everything. really nice decoration. nice details for the kids.

super clean, super confortable. in the city center so you go anywhere on foot. my kids loved it

20minute walk from the beach with kids

fine for singles, couples or groups but not for families with young kids

we took our dog and the hotel was very pet welcoming

travelled with friends and their pet

great placement and extremely pet friendly!

wifi: not working the 1st day, badly working the following one

was traveling with 2 kids and had to rent 2 rooms

also, our room was very hot and loud at night from the kids on the beach partying

10-15 minute walk to old town and all the main attractions and pintxos bars

lively bar & pichos looked very tasty

there is no safe nor a minibar but when i booked the reservation, i was offered the use of their fridge (dining

wifi was bad and room was small

i also appreciated the laundry service & them holding my bags before and after check out

the hotel is nicely designed, the wifi works well and the staff was helpful

very cool and helpful staff! great location, clean, good breakfast!

it would be nice to have a bar area for guests.

that was quiet at night, but i never managed a siesta due to kids playing down there both days, and the sound

the swimming pool would be better described as a large spa tub

the size of the gym.

a special hotel with beautiful roof top pool. the room with a balcony was a great place to relax

lovely looking lobby and bar area

can't dip the small pool, it's part of the spa package only. kids disappointed!

and also, kids are not allowed

rooftop pool is small and only 1m deep, so rather made for kids

pet friendly, recieved a special blanket and feeding tray for our

pool was closed & would have been nice to sit outside with a drink as weather was glorious whilst

pet friendly

wifi: very bad, pretty much non-existent

value for money good and free wifi well located within walking distance to city centre and old part of town

only thing we didn't like was the breakfast. the food wasn't very good.

wifi was temperamental

i called the front desk once and he said, yes, there s kids up there, i ll take care of it, but that

too far from beach hard beds no kettle in room terrible wifi so expensive for what it was

it often felt as though the establishment was being run by kids who simply hadn t received enough training

there are local play areas for kids

business and large lively hotel with lots of facilities- kids playing table tennis, great business area and nice

we were travelling with 2 kids and they loved it

/ yoga & gym fabulous/ rooftop pool & bar delightful - perfect for us as a family of 4 with x2 kids (aged 9 &

it was between bar area and bus terminal

super lovely helpful staff from the front desk to the bar to housekeeping

restaurant & breakfast bar was under renovations

good wifi

great room and bathroom. lovely helpful staff. great value breakfast. close to the old town

disappointing considering we were there to celebrate my husbands 40th with no kids

a little noisy from kids staying next door.

was a brochure in the room touting the incredible spa down the street

spa facility not at building.

view on the bay very good room service and very professional team from concierge, people at the desk and lady

i would suggest to get a suite if travelling with kids/baby

great connecting rooms so kids had their own space

we also enjoyed the gym, especially the sauna and steam room

we didn't even use all the amenities (eg gym, sauna)

we ordered room service a couple of times and it was always extremely quick and delicious

also after asking for a kids extra bed they could mention the existing sofa, as they also charge for extra beds

no concierge, only one person at reception who kept on saying i am alone , the shower of my kids room

good wifi and amenities

wifi didn't work

she helped us a lot in arranging a possible early check in instead of luggage storage only as we will head to

would not let my kids there alone

kids having breakfast woke us up just outside our room making lots of

great location, useful fridge/kitchen area

nothing really. would've been nice to have some tea options in the kitchen area

the community kitchen and the hot chocolate was so good, perfect location for our stay that week, nice room and

they kept the bar door open to outside and it was quite cold inside.

breakfast and gym were ok, can be improved slightly.

breakfast and gym were ok, can be improved slightly.

a laundry is a 4 minute walk away

clean, comfy, good breakfast, great location.

we had a 2 bedroom apartment with a double room and a bunk bed room for the kids

was tasty but too much effort to have to choose from a menu when you have young hungry kids

we stayed with our young kids and were so happy to have a short walk to all the sights

alley which was at the exact same height as the apartment (2nd floor) and it's a pathway used by kids to get to

street noise was loud but sound machine for the kids worked fine.

be loud for families with small kids, but windows are very high quality, so external sounds won't disturb you

location, staff, breakfast and our room

staff were very friendly, rooms clean and spacious, good variety for breakfast

perfect location, nice staff, new hotel, great breakfast

there is a roof top bar area to take drinks that we enjoyed

the rooftop bar has great views and is a definite plus

location, quite, nice room, delicious breakfast, reason able gym, fun roof bar, parking was

gym was okay but there was no towels, no cleaning equipment or drinking water this was very

very cool rooftop bar with great views

rooms too small. no drawer space. poor room service.

the breakfast is a buffet with a cost of 45 per person and the half for kids

hotel staff we encountered were very polite and courteous and very professional especially the bar staff

service was hit and miss - laundry arrived late, concierge booking messed up

i didn't get a chance to visit the gym/spa

room service for a cup of coffee seems extortionate

our kids couldn t let go of all the dogs and cats around the house

breakfast is in the communal kitchen, where a wooden box with your roomnumber containing delicious chocolate

really nice communal kitchen facilities and beautiful view on covered patio to eat and look at the view

our kids couldn’t let go of all the dogs and cats around the house

we stayed 7 nights in the room next to the kitchen

we were traveling with the kids, 1 child and 1 baby and the room was too tight, we couldn t move inside

wifi worked well

welcome and the helpfulness of all staff, reception, breakfast room, and housekeeping

the gym is very tiny.

breakfast is excellent! the staff is amazing!

wifi connection was strong and stable

wifi with good connection

also the wifi was frustratingly bad, kept freezing and dropping off

good connection to wifi

the wifi password was not shared on the key card, and required asking staff

wifi connection is free and really fast

wifi

wifi works well, tv is new, bed is super comfortable

new and modern hotel, efficient wifi, smart tv

great wifi, great staff

free parking, friendly stuff, clean.

not far from san sebastian, we drove up to the loiola train station, the last entry point where parking is free

the swimming pool was great

the grounds were very pretty and there was a nice pool

for cycling down into the centre of san sebastian, truly amazing breakfast and a swimming pool to cool down in

the room was spacious and very clean. beds were comfy- kids slept til 9am!!!

good bed, and located above a side street that was quiet, so no problems sleeping; excellent wifi

very poor wifi

the instructions on how to get it in advance, but we made the mistake of assuming we would have wifi upon arrival

poor wifi, signal kept dropping out basic continental style breakfast, nothing hot poor bed linen, could

expect kids in a boutique hotel

stated it was adults only but there were kids everywhere owner was very inflexible

breakfast, helpful staff and a great swimming pool to spend some siestas relaxing while the kids play

wifi was not reliable and cut off often.

pool and patio features were nice

i was at the edge always with kids in the room

we were travelling with two kids and stayed here for one night before getting a ferry from bilbao

in a beautiful garden, silent, modern rooms, liked it very much, stayed in junior suit with 2 kids, comfortable

also the bar tender marcos was super nice and friendly

really nice hotel and good food. on-site ev charger is 3.6kwh.

such friendly and kids friendly staff!!

very beautiful and friendly hotel free parking tasty breakfast

free parking

free on site parking too

super welcoming and nice staff, right off the highway, spacious parking available

experience, great with kids (friendly and very helpful), room was spacious, good restaurant recommendations and

very good wifi

breakfast was luxurious and my wife enjoyed a spa treatment

excellent gym

weather, it was super rainy and the gym i had hoped to use was really tiny, and smelled a bit of mildew

i do not recommend, especially for allergic and kids

a park outside for young kids

wifi didn t work/ faulty through out stay.

i also saw the bag to which the room service lady puts the towels - it was covered with fungus too

the wifi doesn t connect

rooms are a bit bare, and entrance to building/car parking not clear nor signed

infinity pool also with great view

peaceful place on the basque coast with a unique infinity pool

when at the pool i was missing a virgin mojito :-)

poor wifi

good wifi

excellent wifi connection

nice welcome by the staff, comfortable and spotless bedroom with balcony, awesome location, nice breakfast

staff excellent, beautiful hotel and spa pools, lo a n of mountain bikes free, fab food and excellent value

bar could have done with more staff or waitress service at busy times

location right by the beach, with a few bars and restaurants nearby

did not have breakfast. staff was extremely helpful and very friendly. no negativ to say at all!

a comprehensive and tasty breakfast was provided with a large variety of choices

large parking lot

lovley hotel with very helpful and friendly staff, our room was clean comfortable and warm, the breakfast was

20 min walk to the beach, clean and stylish rooms, very comfortable bed, free parking, very good

have an absolute amazing view over zarautz from either one of the rooms or from the restaurant/breakfast area

good breakfast, room is pretty much ok.

very smart for a mid range hotel, excellent breakfast and attentive staff.

breakfast was ok, but i would suggest some more healthy options

was spotless, spacious room, great breakfast (lots of options even for vegetarians), friendly staff (the man at

breakfast was overcrowded both days and the food selection would be a bit better

the hotel is beautiful, clean, spacious and they have nice play areas for kids

reading materials, different styled chairs to several quaint children s plays areas that small kids would

the location is good, 5 min to the beach. it has a kids room with books and games.

and hadn t been cleaned , pubic hair in the bathroom all over and the hotel advertised having wifi it didn

the room service is quite expensive