could not open window as room was above a bar terrace which remained noisy till around 00:30

location was good and had good parking. on site bar and tapas were very good.

clean comfortable friendly staff excellent location with parking although it is limited

location was good and had good parking. on site bar and tapas were very good.

very clean and courtyard seating outside bar below hotel

com could be more helpful with directions and address) plenty of parking

easy to find, just off the motorway and private parking

distance from the road noise and hence the reception area meant that the wifi signal was practically non existant

parking was easy

although the location was a bit isolated it didnt matter as the on-site bar and restaurant was perfect and

the breakfast area was quiet and inviting; the breakfast buffet had a reasonable variety of foods

internet worked well, but the wifi is not secure (it seems to have no encryption)

the breakfast was beautiful but the price was a little steep

breakfast is excellent

breakfast pricey

was a lot of noise , there was a big group of kids that occupied most of the hotel and thet made oa lot of nice

in the booking site it offers spa and relax zone and it only has a small sauna near the gym

the room was clean, with access to fast wifi and the addition of a coffee machine was an added luxury

wifi was terrible and not suitable for anything

restaurant or bar open due to it being good friday

transfer from airport was excellent, they have all kinds of car seats for kids and even for babies

we're 2 adults and 3 big kids, ordered quadra room with bathroom

stayed there with two kids

4 beds in the main room was a little inconvenient with the kids sleeping and we were packing

wifi, possibility of using the printer and a booking for the shuttle service

we ask for a connecting room which they were unable to gives us given we were 5 (3 kids)

was traveling around spain/portugal with my 2 kids (14 & 19)

they don't have a playground for kids as it states on the facilities.

had a family suite which is technically 2 rooms with was great with 2 kids

would have been nice to get connecting rooms for us and kids, but maybe the property could not provide that

in the original booking i suppose to get a double bed and two individual beds for the kids (they don't like to

chose it because it offered separate beds for the kids but when we arrived there was only couch beds

there is no spa in the hotel

wifi was not perfect

was ok, however when using the telephone for room service (room 223) it was completely loose

the fact that there is a pool is a massive advantage for the kids

booked a room for 2 adults,2 kids and 1 baby at the time of booking the manager told us that the cot was an

views, the room and little patio area, the comfortable bed, the decor, the gardens, swimming pool and food

the rooms were comfortable, clean and well equipped and the wifi worked perfectly

pet friendly, very relaxing atmosphere, lots of character, quirky but very well decorated, very

the driver of the shuttle to the airport was very nice and helpful to a single mom with 2 young kids who traveled

a little noisy due to thin walls and lots of kids.

my husband and i had to carry everything after a 12 hour flight plus 2 kids

stayed with my 3 kids and it was quite a hassle that we couldn't have 2 rooms connected to each other

room very clean, good breakfast.

lots of kids in and out of the pool, i would ve liked to see a bit more maintenance

the swimming pool, whirlpool and fitness room nearby science museum for kids shops, groceries nearby busses

smoke (i arrived at 11:30 so was too tired to ask to change rooms, plus the hotel was full of kids from a football

service on weekend, no reason other than dont work weekends, could not enjoy pool too many kids, no kettle in

play area for kids

the staff very helpful the room and play machine free fir kids too

no surprises, good value for money. kids enjoyed the stay.

screaming kids in room above us for 2 nights. sounded like they were unsupervised

great little bar and food

quite essential rooms quite cheap breakfast

midnight the wifi had some problems with connectivity but its for us is not a major issue since we wanted to

clean, airport shuttle, price and nice location

close to the airport. free shuttle service 24 hours.

i arrived very late, i forgot to ask for a wifi password, and didn't find it anywhere written in the room

to go to the airport in the morning, the staff kindly arranged free shuttle, which is great

that had no switch for so had to remain on all night which is not ideal for light sleepers and kids

connecting door between the rooms, so if you have small kids it is a problem

rooms, safe, 8 minutes from the airport, 88 euros total for 2 rooms for me my wife and our 3 kids , you could

rooms a bit tired. shame no bar / restaurant.

that had no switch for so had to remain on all night which is not ideal for light sleepers and kids

also bar madrid a block from the hotel had great latte we went a couple times a day

early check in time

wifi was a bit slow

great location in a cute town- close to restaurants and the bar next door is

the wifi signal is strong throughout the property and bars and restaurants surround hotel

a bit noisy, heard kids yelling at night in the hallway

spacious clean room, comfy bed and some privacy from the kids, good breakfast

separate bedroom for kids was a plus

we booked the quadruple room which had bunk beds for the kids

spacious room for 4 people, nicely decorated for kids.

we tried t order some room service for the kids and we were told it was not available.

kids in one and parents in the other

the wifi was

it has good facilities (a/c and wifi) and the staff are helpful

very clean and modern. great washroom. they allowed an early check in.

it is not possible to convert the double bed to two twins, which is a problem when two kids have to share the

provided inside the room, good only if you are travelling alone or with your partner, if you have kids then to

walk from the metro station, at mid day in the summer, under the sun, is memorable with young kids

say it's sound proof, it's not i can hear kids playing outside and people walking all night long

husband 2 kids (4 and 5 years old) and i stayed for one night

there was a pair with spoiled kids nextdoor and did not take proper care of them, but this is not the fault of

lovely helpful staff, great facilities and access to the student lounge, bar and cafe for refreshments and

there was a kitchen with all the equipment for cooking; however, i did not use the kitchen as the canteen in

breakfast included in the price was a bonus too

the breakfast was fantastic, and the accessibility to madrid city is so easy

must say that in the room next to ours, a family with kids was checked in and that meant a lot of noise

helpful staff - good size room - public parking free next to the hotel - there are restaurant, bar and disco

the wifi is very unstable hence those who travel with work or meeting online will have a big

no bar or restaurant but facilities nearby

no bar or restaurant

the bed, free wifi and their coffee, also that we could park our car for a modest 6 euros plus tax per day

looks old fashioned - no bar - average breakfast and cleanness

no bar where you could relax with a drink, so had to go elsewhere

would love a swimming pool there !

free wifi was quite adequate for my needs

location, room service, breakfast

wifi available in the hotel for 4-5 days

wifi was correct

wifi did it work in the morning at all

no restaurant, room service or bar facility after breakfast, not really good enough for a four star hotel

no hotel bar no gym or pool

we left our car in their private parking, which is securely closed at night, and relied on public transportation

nice and welcoming staff breakfast was rather good, with eggs, fruits, coffee and so on free parking excellent

very comfortable bed, great wifi coverage, cleanliness;

very small tv, no foreign tv stations. breakfast starts not before 7:00. slow wifi

room was clean, ac was cold, bed was comfortable, wifi was fast, tv was big and good channels, bathroom was

wifi signal in the room was so low that one couldn't connect

many little things were wrong, from wifi bouncing all devices and tv working very poorly, to a freezing cold

rooms, super clean, modern facilities, sound-proof rooms, vending machines in the premises, free parking, next

surrounding area, very greeen :) -nice staff, clean bathroom, low price (for room service etc) -located in a

restaurant and bar were closed. poor wifi.

gym

problem with wifi (i

because my kids loved the place

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

location north of madrid where we enjoyed peaceful evening walks and found things for all our kids to enjoy

t use their parking , there s free parking on the street and do not take breakfast they only have few things

service, cleanliness, bar and restaurant

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

lack of international tv channels. wifi needs reconnection overnight

new and clean room. i like to gym and i could, however the gym room is small.

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

the balcony dangerous for the families with little kids.

behind the hotel is really nice park for kids and a lot of greenery and metro is 5 min walk away

the poolside area. pool was cold but area was not crowded. very relaxing and great for kids.

transfer , amazing breakfast , facility is family friendly, with the play ground for kids and a park close by,

reception desk and 1 of them was attending one person, behind it there was a family with little kids (and me)

bar was not open when we were there during the whole weekend in fact which was a shame we were

complicated wifi access

there is no restaurant in the hotel. just room service with poor variety of food

there was a swimming pool next to the gym but this was out of use

spa center is not well considered- there is no lockers where to leave your personal things, you

small room unsafe bank bed for the kids. very high... no safety board...

noisy neighborhood outside and poor sound insulation, heard kids playing outside the room

had to pay for another room because they said kids over 12 could not sleep in bunks

there was a lot of noise outside the room. kids running in the hall at late hours

shuttle service, the food and the people at the restaurant are great , the pool is a big plus for kids and have

the door of the sauna was hard to close. wifi should be free with no additional cost.

room was good, the gym

hotel doesn't offer some type of fish/ shellfish in the breakfast buffet

in the bathtub stains in the carpet restaurant closes early and they claim 24hours room service

and eggs at breakfast should be sure not to be cold

you don t have to pay for the breakfast of the kids.

i had a little accident at the bar and my mother tells me all the staff was super helpful

you don’t have to pay for the breakfast of the kids.

gym was small but fine for a good workout

it doesn't really have anything close by so i ordered room service - which wasn't great either

when we got stuck in the middle of madrid for 3hr from 9-12pm due to 5 different uber kids driver cancelling

room is good size for travelling with two kids

of tempting treats for kids in family room but pricey snacks with not even free water

place nice for stay even with kids

excellent sound insulation so we weren't bothered by the planes that flew right by us, and my kids and i loved

the kids liked the pool

then the reception staff would not honour our request for inter-connecting rooms as we had three kids, means my

the menu did throw me as there wasn't anything my kids would really eat, but the staff were so accommodating

my wife arrives with 3 little kids alone in the night

we were travelling with kids and booked two rooms asking for neighbouring ones

rooms are small, so it's not very suitable if you're traveling with kids and have a lot of luggage

not for a kids at all

the gym has space for some weights.

also i was very happy with pet friendly policy and my large german shepard enjoyed his stay too

having a few sandwiches or snacks at the bar or in a vending machine would be nice - i arrived late and hadn

wifi was ok

password for wifi was not provided and phone did not have any instructions for calling front desk so i had to

the restaurant and bar had good food as well

hotel restaurant and bar closed when we arrived at 8:30pm although website said it was open until 1am

free late check out

lots of kids running around, doors banging, kids screaming until midnight

room service was quick, but the food (club sandwich)

easy airport shuttle, friendly staff, room have everything you need. perfect for airport hotel.

i took the shuttle at 08:30 am (after registering the day before) to terminal 4

t find my booking we asked about food so he said its closed in 5/10 minutes i then went to bar to order

beds aren't suitable for small kids who are in danger of falling off

chose this hotel specifically because we were traveling with kids and wanted them to enjoy a fun time in the

food, friendly staff and the kids corner play room was great for our 3 children after a long day travelling

there was a pool, workout room, and even a little kids play area in the lobby

this was a bit tricky, especially when traveling with kids, and we would have appreciated being informed in

swimming pool with kids is a must in this hotel, specially during summer time.

nice pool for the kids and parents, ev charger in the car park (9 euros i believe for 24 hrs), aircon in the

your electric stuff, the bathroom has a tub, only the breakfast was so-and-so (many families with kids and the

kids loved the pool

as a woman alone with 2 young kids, i felt nervous

good wifi and pleasant bar

charged 15 for our cat despite her not getting a bed or breakfast included.

we parked easily in the hotel car park and connected our car to the ev charger - free charging was a major

breakfast expensive. staff very good, bar food not so good.

beautiful location, breakfast is nice and have choices.

too many kids for a business hotel. impossible to relax and enjoy the pool with 10 kids in it

was a little higher than we usually pay for a stay with 2 kids and 2 children

not good when you have little kids

got charged extras for bringing partner and kids and for parking

the gym. much too small and stuffy.

pool was great for the kids

not ideal for kids

everything is very cramped with such a small room, loads of luggage and two kids

4 playgrounds for kids around the hotel

bathroom shower was too slippery and j was traveling with elders and kids

my sister s family was also staying at the same hotel and they dealt with all issues (kids)

not a deal breaker at all, just an observation as one of my kids was looking to have a bath

no gym, no spa, no fitness room

not enough sitting areas in lobby, narrow hallway, no gym or other things to do

5 mins walk to metro and refe station excellent location and restaurant was really good, so was room service

shuttle service to airport was excellent. the kids liked bunkbeds.

not a big deal, until you add 2 tired kids to the equation

kids couldnt get joy, and that was one of the main reason we choose that hotel

the kids absolutely loved the pool and had such a fun time

kids loved the pool

supposed to go to the hotel next door (it was already after midnight and travelling with small kids)

excellent hotel for the kids, staff were great and room was spacious and clean.

the kids were disappointed that the wii console was missing from the lounge.

good facilities for kids

are a family of five with kids

swimming pool and location close to metro

a good size, the beds are big and comfy, the windows open, everything works, there is even a mini bar in the

gym on site is a plus

wifi and air conditioning worked well

cleaning, wifi conections,

the pool is amazing and very welcoming as it was very hot weather

wifi was frustrating as every other day or so it kept signing me out

restaurant closed - no room service

i was not able to connect to the wifi.

cold food (that should be hot) no mini bar as advertised

wifi signal was very weak in my room.

wifi didnt reach the room, we always had connection problems

the wifi is weak in the room.

location in the heart of alcala de henares - wifi signal is good enogh for online filn

wifi with very poor signal

the wifi was really weak (also no cell network).

not made aware of breakfast facilities as information in room only detailed room service

bad wifi

from bar through ventilation system

staff were fantastic, the strong wifi, the excellent food in mesa 12 restaurant on site, great beer as well

and we were sleeping right above the bar with people shouting till 2am

great location, comfortable bed, good shower, good wifi. all good for a 1 night stay

location really friendly and helpful staff excellent food available in hotel and tapas bar nearby

nice stuff nice garden good for kids nice pool

kids in the pool shouting and the pool assistant did not tell anything to them or to their parents

airport shuttle, proximity to airport, pool and playground for kids

also the nice gardens areas and kids zone

bed, pool, playground for kids, airport shuttle and the staff is amazing

in the room to get some privacy but still be close to the kids, even included a small

also room service wasn t available before 8pm and the woman at front desk wasn t that friendly

in the room to get some privacy but still be close to the kids, even included a small

no room service and pool wasn t available

room very clean, comfortable beds, wifi very good. check out at 1 am.

there is a tapas bar downstairs, so in the weekend it might be a bit noisy at night.

the location was lovely. the courtyard bar was a hive of activity. lovely food.

the bar was also not open as early as indicated

the best part was a lovely bar underneath, great value, nice food & friendly service

am) so i had to go elsewhere for breakfast although

amazing friendly stuff,great room,small but comfort gym.perfect for such priceud83dudc4d

new hotel, great little rooftop pool where you can order food/drinks directly to your table.

with the pool and gym a nice additions

a nice pool on the roof, and a small but usable gym on the ground floor

areas i really liked the decoration and style of the hotel - especially the reception area the gym was excellent

we asked for a room with kids, but they fixed it to a separate room and the kid's room was on another floor

coffee was from a machine and mediocre, although customers at the bar (at the same time) got it freshly made

poor wifi in my room.

the bar with awesome tapas that came with each beer

wifi did not work at all last

breakfast is expensive, better to go in the bar in the main street where you will find good spanish

big shame the pool wasn't open and the gym is very small with no free weights.

the bar is really worth going - quiet atmosphere, good drinks and food, very welcoming personnel

that the pool was closed and there is not information about it, until you get to the hotel!

the swimming pool looked lovely but was not open until june despite the hot weather

the restaurant where we had breakfast. the staff was very rude even with kids rest all is fine.

the restaurant where we had breakfast. the staff was very rude even with kids rest all is fine.

our room was on the 3rd floor overlooking the pool area

nice pool with breeze right after arriving to madrid is a bless

pool area, reception and pool bar staff, comfy beds, breakfast

very good and cheap food from room service

no tea/coffee making facilities within room and unable to get it from reception once bar closes.

rooms were very clean and comfortable, the bar and the food were very nice, the staff were very kind and helpful

room service was available and room had a mini bar also

good staff, bar food was ok. rooms very clean. gym was ok

wifi, horrible pillows, asked for a double room and got twins, couldn t get the tv to work,

not far from the hotel is a lovely walk near a river, perfect for walking with a pet

the wifi service was fairly speedy, and the television's ability to alter the language to english was

hotel wifi keeps logging out

our room and bathroom were clean, the bed linen and towels were fresh, and the wifi was fast