lots of kids in and out of the pool, i would ve liked to see a bit more maintenance

play area for kids

smoke (i arrived at 11:30 so was too tired to ask to change rooms, plus the hotel was full of kids from a football

service on weekend, no reason other than dont work weekends, could not enjoy pool too many kids, no kettle in

the swimming pool, whirlpool and fitness room nearby science museum for kids shops, groceries nearby busses

my husband and i had to carry everything after a 12 hour flight plus 2 kids

stayed with my 3 kids and it was quite a hassle that we couldn't have 2 rooms connected to each other

the driver of the shuttle to the airport was very nice and helpful to a single mom with 2 young kids who traveled

a little noisy due to thin walls and lots of kids.

gym and restaurant in premises

the staff very helpful the room and play machine free fir kids too

no surprises, good value for money. kids enjoyed the stay.

screaming kids in room above us for 2 nights. sounded like they were unsupervised

,parking is charged but is secure kitchen and bar open late with outdoor seating

the staff were extremely helpful and friendly, the breakfast was better than i expected

chose it because it offered separate beds for the kids but when we arrived there was only couch beds

in the original booking i suppose to get a double bed and two individual beds for the kids (they don't like to

gym small and hot

the gym was great and large bathtub in the room

wifi was not up to the standard of my children s streaming needs.

would have been nice to get connecting rooms for us and kids, but maybe the property could not provide that

we ask for a connecting room which they were unable to gives us given we were 5 (3 kids)

was traveling around spain/portugal with my 2 kids (14 & 19)

had a family suite which is technically 2 rooms with was great with 2 kids

they don't have a playground for kids as it states on the facilities.

was a lot of noise , there was a big group of kids that occupied most of the hotel and thet made oa lot of nice

wifi was terrible and not suitable for anything

a hotel for business people .hotel bar not open during our stay

in the booking site it offers spa and relax zone and it only has a small sauna near the gym

no food room service available weekends

internet worked well, but the wifi is not secure (it seems to have no encryption)

but we were definitely surprised by the incredible breakfast

breakfast pricey

breakfast is really nice with a variety of foods.

intermittent wifi connection inside the room, couldn't connect laptop or ipad.

fairly good value for money, stable wi-fi connection, large room and no problems with parking.

wifi was weak in my room and it keeps disconnects, i think because my room was the last room.

restaurant and bar were closed. poor wifi.

my only complaint, an erratic wifi connection, seems to have been fixed recently.

beds and showers were excellent. parking was super easy and available for free.

there was a pair with spoiled kids nextdoor and did not take proper care of them, but this is not the fault of

nice breakfast, standard continental, eating along with the students of the residence is always fun

perhaps as expected for a university residence, breakfast is rather basic.

there was a kitchen with all the equipment for cooking; however, i did not use the kitchen as the canteen in

the location was perfect for staying. so, many options were available in breakfast menu.

comfy bed friendly staff good wifi local shops

poor gym and hardly any equipment

bar shut too early in the evening

like madrid, when a hotel is far away from the city centre it has to have an outdoor swimming pool to compensate

open when we were there during the whole weekend in fact which was a shame we were asked to order room service

not a deal breaker at all, just an observation as one of my kids was looking to have a bath

my sister s family was also staying at the same hotel and they dealt with all issues (kids)

no gym, no spa, no fitness room

requested room service for breakfast because we were in a rush, but they told us we had to come down to the

thing of note is that the free drink tokens for the bar were misleading

in the room to get some privacy but still be close to the kids, even included a small

expensive breakfast, 11 euro was way too much.

the staff took attention, well cleaned, comfortable beds, delicious breakfast. pool cold but ok

good wifi

bed was super comfortable, the breakfast was delicious and had lots of variety even for my very arfid brother

told me the sauna was not working (the sole reason i was staying far from downtown), and that the gym

room service was available and room had a mini bar also

no tea/coffee making facilities within room and unable to get it from reception once bar closes.

there was some awful construction work and hotel was nice enough to not make me pay for my mini bar as a token

very good and cheap food from room service

a nice pool on the roof, and a small but usable gym on the ground floor

new hotel, great little rooftop pool where you can order food/drinks directly to your table.

the gym is to the small side

free parking on the street - close to metro station - 24h gym - clean, confortable room - super welcoming

room service menu provided in the room wasn't actually the menu

you don t have to pay for the breakfast of the kids.

service by the bar attendant julio was exceptional, he demonstrated genuine interest to serve us and he went

no pool, poor restaurant and room service menu options.

very friendly staff, good breakfast :) room service works perfectly

i had a little accident at the bar and my mother tells me all the staff was super helpful

at the basement of the hotel we stayed outside until 1:30 am with kids in front of the hotel no access to the

good for families with little kids

kids swimming area, the pool is 1

we had booked this hotel purely as it had a pool so disappointing for the kids

2 adults and 2 kids in the room were perfect in terms of size

i loved the hotel and next time i will come with my kids for sure.

easy because of construction, so if you are traveling with a lot of suitcases or strollers or kids, you may need

booked to take my daughter swimming. no kids in the pool ..

that in that night of maintenance work and also requested an extra bed for the kids and sati only late at 2 pm

that in that night of maintenance work and also requested an extra bed for the kids and sati only late at 2 pm

everything went well staff was helpfull for my kids

after i went to reception to pay my bill and i asked if was the same price for adults and kids and she told me

everything was super. excellent wifi connection.

there is a bar there and a burger king at the train station, but not much else

early check in was a plus

they also provided toiletries for kids

no swimming pool, no playing room for the kids or park and no entertainment

rooms , easily heard other customers moving around their rooms scraping chairs on floor and kids

nearest supermarket (auchan) is 10 min walk, there's a mcdonald's next to it too, also a little kids park next

good wifi

the kids loved the hotel due to the music theme

clean and modern, great vibe specially with kids

the decor is beautiful, very child friendly but not overrun with kids, room was spacious, spotless, and very

we had two rooms set up for a family - one large triple room for our kids and another king-size bedroom for

the pool was really good for family with kids

we're 2 adults and 3 big kids, ordered quadra room with bathroom

stayed there with two kids

4 beds in the main room was a little inconvenient with the kids sleeping and we were packing

transfer from airport was excellent, they have all kinds of car seats for kids and even for babies

wifi connection was a bit slow, the place doesn't have a bar/restaurant, which would be a nice

we booked the quadruple room which had bunk beds for the kids

accomodation was perfect, we had a room with 4 beds so perfect for the kids

there is no actual separation between parent bed and kids

we really enjoyed our stay in a quardable-family room. our two kids loved the

separate bedroom for kids was a plus

very annoying when you have little yelling kids in the opposite room (i have to say

there room door have a 1cm space between wood and floor, you can perfectly hear jumping kids and talks from

the check-in took very long when you travel with kids

on arrival with a family of 5 (3 kids under 6), we were told check in would be 2pm without checking my name

the wifi was super slow, almost useless.

the bar was never busy as the prices were very expensive for this location.

nice, clean hotel, good breakfast, fine wifi and very close to metro

room service was a disaster (took nearly an hour and 3 phone calls to deliver fried eggs and chips)

1. wifi signal is weak and could not cover the whole room. 2. the safe was not working.

the restaurant and the bar are perfect at night time

poor wifi connection in my room

bar wasn't open on saturday night charge for use of garage should have been included in the

nice personel, early check in and made our stay as confortable as possible with our little

chose this to be close to the airport and for the wifi

friendly staff, clean and comfortable room, and stable wifi

beautiful room and wifi access was superb.

a hotel catering for mainly business travelers cannot have bad wifi.

wifi is slow and unreliable breakfast is 13 per person per day, not the mentioned 10

- the parking lot is huge

really don t understand the fact the hotel have no bar or restaurant service on a holiday day , it is a 4 star

a bit far from city center but very pleasant and safe area / has teddy bears to welcome the kids and adults/

the people in the room across from me were very loud and banging things around - parents with 2 kids

what is really really bad is wifi

think it would have been nice to be able to access the hotel bar during the afternoon even for a cup of tea or

bar fridge not plugged in, had to lift out to get to plug, took ages to cool down a kettle and cups

1. the fact that it had a gym. 2. small restaurant with very good and reasonably priced food.

i even had to go to the bar myself to order room service but they still charged a 3 fee even though it wasn

gym was unusable, treadmill and bike were broken, dirty towels left lying around and the

good breakfast and wifi

actual bathroom door so no privacy at all, no good restaurants/ bar nearby, quite expensive considerin the area

that had no switch for so had to remain on all night which is not ideal for light sleepers and kids

connecting door between the rooms, so if you have small kids it is a problem

rooms, safe, 8 minutes from the airport, 88 euros total for 2 rooms for me my wife and our 3 kids , you could

connecting door between the rooms, so if you have small kids it is a problem

the wifi is quite bad.

clean, airport shuttle, price and nice location

rooms are basic but spotless, wifi is fast and location can t be

strong wifi and some in-room television options

close to the airport. free shuttle service 24 hours.

free airport shuttle service

we tried t order some room service for the kids and we were told it was not available.

kids in one and parents in the other

it has good facilities (a/c and wifi) and the staff are helpful

location from airport after long flight to catch a good night rest, late check out was nice

laundry service provided and the breakfast options were not that great

room service etc

many little things were wrong, from wifi bouncing all devices and tv working very poorly, to a freezing cold

wifi is terrible hotel lacks relaxation areas with comfortable seating and is devoid of atmosphere

the place was spotless clean, spacious, beds were comfortable, good wifi connection

very small tv, no foreign tv stations. breakfast starts not before 7:00. slow wifi

the room itself was ok but the wifi connection was weak and sometimes i couldn t get it at all

good wifi connection, nice staff, good location

wifi poor and safe broken

not so clean and wifi did not work in the room. i had the 315.

wifi was not available

provided inside the room, good only if you are travelling alone or with your partner, if you have kids then to

say it's sound proof, it's not i can hear kids playing outside and people walking all night long

husband 2 kids (4 and 5 years old) and i stayed for one night

we waited so long our kids walked to mcdonalds

it is not possible to convert the double bed to two twins, which is a problem when two kids have to share the

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

location north of madrid where we enjoyed peaceful evening walks and found things for all our kids to enjoy

because my kids loved the place

breakfast is

very good place to stay. good breakfast, helpful staff. no complains

would have loved to have a room with an adjoing door to my kids room

good wifi speed

the location good wifi clean room friendly staff

wifi was poor, despite it being advertised as great.

there's tea and coffee in the room, a tv, air conditioning and good wifi

and we expected that we can use the pool specially the kids, and they were excited about it specially from the

swimming pool is only for +12 years old , so kids dont have an opportunity for fun

we also tried the buffet breakfast (because of the kids)

i was traveling with kids and they should have anticipated this being an issue

especially i want to thank them for the presents for the kids

the bar and restaurant staff were also very friendly

room service never took too long

loved the comfortable beds and the rain shower head. the breakfast was excellent.

the breakfast was ideal, offering a lot of options and the coffee was truly amazing

excellent location, great check in and check out. very helpfull staff. great breakfast.

was perfect in every aspect, very clean, comfortable queen anne bed, nice size screen tv, mini bar, nice size

would appreciate to have a gym

sometime there were some issues with the wifi but that was okey.

room service restaurant s menu has limited choices of food- a hot water boiler and tea supply

the bed was very comfortable, lots of programmes on the tv, great wifi for multiple devices

airport shuttle, proximity to airport, pool and playground for kids

pool was great kids loved it

there's a great little playplace for kids and lots of green space for them to run around

nice stuff nice garden good for kids nice pool

big swimming pool. relaxing music. lifeguard. kids play area(although very basic).

breakfast

wifi decent too

breakfast was excellent, with many options

was no microwave in the room to heat up food, nor was there a place to dry the laundry

good wifi connection, spacious room and comfy bed.

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

new and clean room. i like to gym and i could, however the gym room is small.

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

lack of international tv channels. wifi needs reconnection overnight

on the door step of the santiago bernabeu and such a classy hotel i love to stay with my young kids when we

advice would be to limit window opening- it may be dangerous for kids

we were a family with 3 kids

my room didn't have coffee machine like my kids room

nothing major, just the mini bar used to be free but it s not now

room and beds were more than big enough to fit my 2 kids and 2 adults

the staff were very nice to my kids. the airport shuttle is extremely convenient.

were noise in the hotel on the night, but that is maybe because there were some families with kids checked in

lovely breakfast and friendly staff

adequate gym/fitness centre

breakfast friendly staff, helpful with kids good wifi connection close to metro station

the free wifi was excellent

very friendly helpful staff, great price, good wifi.

breakfast friendly staff, helpful with kids good wifi connection close to metro station

breakfast friendly staff, helpful with kids good wifi connection close to metro station

the kids enjoyed the pool but the water was quite cold even on a very hot day

we got a huge room which was great since we were there with the kids the girl at the pool was

also, my kids enjoyed the poolside

small pool full of kids, bad communication/attention with room service

size was too small limited to a number of patrons at a time pool a bit deep for kids we stayed twice but yea

pool is ok, would be better if there was another just for kids

behind the hotel is really nice park for kids and a lot of greenery and metro is 5 min walk away

had two twin rooms connected as we were traveling with 2 small kids

paid for half board due to the fact we were travelling with small kids

have to overpay if traveling with three kids

to communicate and asked me to pay extra 450 euro , i booked 2 rooms for 3 adults and 2 kids , they said still

no adjoining rooms so my partner and i had to split rooms as our kids are under 18 and weren t aloud to spend

no room service after 10pm

for breakfast is amazing

staff, reasonably priced room service, excellent breakfast, very comfortable room

there was a lot of noise outside the room. kids running in the hall at late hours

room was very comfortable (2 adults and 2 kids), shuttle to the airport is a great service

small room unsafe bank bed for the kids. very high... no safety board...

small shower. not an option traveling with kids

room was very well designed to fit 2 kids as the room had 2 foldable beds that turn into a bunk bed and there

the entrance into the hotel is fantastic, like in the pictures, very big, with colors (kids like it

during the night that i heard kids upstream.

family room is big enough to stay with your baby or kids

breakfast choices (only orange juice for drinks, only tomatoes for veggies, no pancakes for kids, no fruit

approx 2 months ago and requested 2 rooms , side by side, upon arrival, we were given rooms with kids in two

the restaurant where we had breakfast. the staff was very rude even with kids rest all is fine.

we could do with more sun beds around the pool

really good wifi

your charges at your swimming pool bar were different every time u went for the same order

the gym is nice and the swimming pool is absolutelly great

was amazing; the room was very cozy and comfortable; the gym was well-equipped; and the location close to the

wifi and air conditioning worked well

wifi worked perfect

to room, early check-in staff friendly and spoke english free shuttle to airport desk available, wifi access

provided shuttle to airport which is an add value

4 playgrounds for kids around the hotel

bathroom shower was too slippery and j was traveling with elders and kids

pool was great for the kids

everything is very cramped with such a small room, loads of luggage and two kids

not ideal for kids

wifi connectivity is reliable and hot water is 24x7 available ensuring convenience

we used the laundry services and it was extremely quick

wifi works well

well located for 2 metro lines. quiet, clean, pleasant room. excellent wifi. friendly staff.

wifi works fine, but is intermittent and often cuts in and out, which can be annoying if you need a

the food wasn t the best for kids i thought and didn t like the glass bathroom door

to mention something the fact that for breakfast options there was only apple juice there where smoothies also

breakfast was amazing. and utilizing the luggage room

they let us do an early check in

we tried calling room service about six times during the weekend, but no reply

the windows don't isolate very well and there is a playground on the other side, luckily kids went home by 9pm

relaxing - can chill out with free food and drink on tap - great with kids as never hungry or any need to drag

early check in, 24/7 coffee/tea machine and snacks at the lobby (which aren't your basic cookies or

modern, clean, snacks, drinks, late check out and amazing staff.

wifi was speedy enough for me to run an online lesson too

really fast internet wifi to download a movie within half an hour, and super clean bathroom with disinfected

very good wifi (1st floor)

noisy neighbours who talked in the corridor late at night- not the fault of the hotel

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

staff were helpful with early check in and taxi ordering

this was a bit tricky, especially when traveling with kids, and we would have appreciated being informed in

food, friendly staff and the kids corner play room was great for our 3 children after a long day travelling

beds aren't suitable for small kids who are in danger of falling off

chose this hotel specifically because we were traveling with kids and wanted them to enjoy a fun time in the

there was a pool, workout room, and even a little kids play area in the lobby

free foosball!!! i had great time playing foosball bar with my kids

price for a breakfast especially for kids and which the bacon and eggs where cold!

bathroom's design looks great but not very convenient especially for young kids

perfect hotel for kids

i love pets and kids but i also love my sleep and it's not fair to be robbed of a good night sleep

hear water running through the pipes in the wall right next to the bed a wall shared with the kitchen, where

room are large and the bathroom has even bidet (maybe only italians care but my kids were surprised)

there were toiletries even for the kids

there were a lot of families, so many kids running around until the late hours

the staff was very friendly. was very clean and the staff super nice and very pet friendly

great location, comfortable bed, pet friendly, close to a huge park for the dogs.