location, room service, breakfast

wifi available in the hotel for 4-5 days

wifi was correct

free wifi was quite adequate for my needs

i went for work travel , i needed good wifi which was not the case

wifi was very fast and reliable

a bar fridge would be a plus.

looks old fashioned - no bar - average breakfast and cleanness

no bar where you could relax with a drink, so had to go elsewhere

room service option or somewhere to buy coffee etc

must say that in the room next to ours, a family with kids was checked in and that meant a lot of noise

helpful staff - good size room - public parking free next to the hotel - there are restaurant, bar and disco

the wifi is very unstable hence those who travel with work or meeting online will have a big

swimming pool with kids is a must in this hotel, specially during summer time.

kids loved the pool

your electric stuff, the bathroom has a tub, only the breakfast was so-and-so (many families with kids and the

as a woman alone with 2 young kids, i felt nervous

nice pool for the kids and parents, ev charger in the car park (9 euros i believe for 24 hrs), aircon in the

lots of kids running around, doors banging, kids screaming until midnight

room service was quick, but the food (club sandwich)

easy airport shuttle, friendly staff, room have everything you need. perfect for airport hotel.

wifi charging easy to access

thought i had free wifi, but they said no and charged me 6 per day

place nice for stay even with kids

it would have been nice to dip in the water while at the hotel with our kids

when we got stuck in the middle of madrid for 3hr from 9-12pm due to 5 different uber kids driver cancelling

we had a room with two double beds and we travelled with our two girls but during the night the kids kept falling

no kids play but it s ok

not for a kids at all

rooms are small, so it's not very suitable if you're traveling with kids and have a lot of luggage

the gym was really small

clean rooms, nice staff, good breakfast, clean and small gym

also i was very happy with pet friendly policy and my large german shepard enjoyed his stay too

then the reception staff would not honour our request for inter-connecting rooms as we had three kids, means my

the menu did throw me as there wasn't anything my kids would really eat, but the staff were so accommodating

the kids liked the pool

my wife arrives with 3 little kids alone in the night

more spaces for kids, for example a little playground

big clean rooms,parking,pet friendly walking distance to alcala centre.

so nice to have the parking behind the hotel

good breakfast, nice for a stop over on our way to andorra

- nice, clean and modern rooms - lively bar downstairs - fair price - free on-site parking

comfortable beds. no surprises. as expected. available parking.

hotel restaurant and bar closed when we arrived at 8:30pm although website said it was open until 1am

password for wifi was not provided and phone did not have any instructions for calling front desk so i had to

free wifi is a

wifi is poor in my room

the shower area (tub) is unsafe, it has no grab bar in case you are falling down inside the tub.

transfer from airport was excellent, they have all kinds of car seats for kids and even for babies

4 beds in the main room was a little inconvenient with the kids sleeping and we were packing

we're 2 adults and 3 big kids, ordered quadra room with bathroom

stayed there with two kids

no teapot in the kitchen!

too many kids for a business hotel. impossible to relax and enjoy the pool with 10 kids in it

got charged extras for bringing partner and kids and for parking

not good when you have little kids

was a little higher than we usually pay for a stay with 2 kids and 2 children

shuttle from airport to hotel breakfast

was excellent the shuttle transfer, the driver and his english, the cleanliness and comfort of the room and

morning (airport shuttle runs 24/7) and the room was brilliant, comfy bed, extra blanket, free wifi and very

better instructions for wifi in the room, a sheet with basic info could be enough

the wifi didn't work for me but maybe that is my phone

free airport shuttle, confy beds and pillows. perfect for a one-two night stands.

the wifi connection coverage differs throughout the hotel

the hotel bar only opened for a few hours and had hardly any stock

restaurant closed - no room service

so if i need to get my coffee i should wait unit 11 or to dress up and go to the bar which is not practical at

pool was a welcome escape from the heat

that had no switch for so had to remain on all night which is not ideal for light sleepers and kids

rooms, safe, 8 minutes from the airport, 88 euros total for 2 rooms for me my wife and our 3 kids , you could

connecting door between the rooms, so if you have small kids it is a problem

is no wifi in the rooms (2nd floor) but you can go to a common area where there is free access (so, not

wifi could be stronger

we tried t order some room service for the kids and we were told it was not available.

kids in one and parents in the other

the wifi was

it has good facilities (a/c and wifi) and the staff are helpful

very clean and modern. great washroom. they allowed an early check in.

it is not possible to convert the double bed to two twins, which is a problem when two kids have to share the

provided inside the room, good only if you are travelling alone or with your partner, if you have kids then to

walk from the metro station, at mid day in the summer, under the sun, is memorable with young kids

say it's sound proof, it's not i can hear kids playing outside and people walking all night long

husband 2 kids (4 and 5 years old) and i stayed for one night

paid for half board due to the fact we were travelling with small kids

pool is ok, would be better if there was another just for kids

reception desk and 1 of them was attending one person, behind it there was a family with little kids (and me)

behind the hotel is really nice park for kids and a lot of greenery and metro is 5 min walk away

transfer , amazing breakfast , facility is family friendly, with the play ground for kids and a park close by,

the top bunk bed for the kids needs a safety rail.

kids loved the pool

my kids loved the bunked

the kids absolutely loved the pool and had such a fun time

kids couldnt get joy, and that was one of the main reason we choose that hotel

the kids were disappointed that the wii console was missing from the lounge.

excellent hotel for the kids, staff were great and room was spacious and clean.

good facilities for kids

are a family of five with kids

supposed to go to the hotel next door (it was already after midnight and travelling with small kids)

there was a lot of noise outside the room. kids running in the hall at late hours

shuttle service, the food and the people at the restaurant are great , the pool is a big plus for kids and have

small room unsafe bank bed for the kids. very high... no safety board...

noisy neighborhood outside and poor sound insulation, heard kids playing outside the room

room was very comfortable (2 adults and 2 kids), shuttle to the airport is a great service

the wifi is weak!

good wifi

bad wifi

location in the heart of alcala de henares - wifi signal is good enogh for online filn

the wifi was really weak (also no cell network).

the wifi was very slow but again it s not q bid deal if you are only spending one night

also, we appreciate yates ha omg breakfast and wifi includes in the price

was my third time at this hotel, i love the small town atmosphere, we went to a bar every night for a cana

wifi was a bit slow

poor wifi connection in my room

am) so i had to go elsewhere for breakfast although

the best part was a lovely bar underneath, great value, nice food & friendly service

the bar was also not open as early as indicated

location, near to the centre, tasty breakfasts in the bar down, friendly waiters, towels changed every other

the location was lovely. the courtyard bar was a hive of activity. lovely food.

all night no wifi and dirty

the bar could be open all day.

the wifi was not working good.

wifi could have been better.

no clean and no wifi

this was a bit tricky, especially when traveling with kids, and we would have appreciated being informed in

there was a pool, workout room, and even a little kids play area in the lobby

beds aren't suitable for small kids who are in danger of falling off

chose this hotel specifically because we were traveling with kids and wanted them to enjoy a fun time in the

food, friendly staff and the kids corner play room was great for our 3 children after a long day travelling

there is no actual separation between parent bed and kids

we booked the quadruple room which had bunk beds for the kids

great with kids, our room had a bunk bed that the kids loved and even had frozen and ice age themed walls for

spacious clean room, comfy bed and some privacy from the kids, good breakfast

a bit noisy, heard kids yelling at night in the hallway

the wifi signal in the room was poor.

great location, comfortable bed, good shower, good wifi. all good for a 1 night stay

and we were sleeping right above the bar with people shouting till 2am

from bar through ventilation system

staff were fantastic, the strong wifi, the excellent food in mesa 12 restaurant on site, great beer as well

we asked for a room with kids, but they fixed it to a separate room and the kid's room was on another floor

reception, breakfast and bar staff were very friendly, nothing to fault with the staff

void mini bar in the room with no water; no dental nor shaving kit in the bathroom;

wifi was good

nice bar with outside seating areas to enjoy the sites in the beautiful square

wifi didnt reach the room, we always had connection problems

the wifi is weak in the room.

wifi signal was very weak in my room.

the room was spectacular and the pool was a dream

good breakfast, nice room, good equipments, hotel modern

we had to leave before the breakfast room was open and the staff made sure we had bagged breakfasts to go

spa was closed for repairs and we were only given late notice of this and no compensation

the wifi had issues one evening but was resolved within hours

4 playgrounds for kids around the hotel

bathroom shower was too slippery and j was traveling with elders and kids

pool was great for the kids

everything is very cramped with such a small room, loads of luggage and two kids

not ideal for kids

the swimming pool maybe?

were very friendly, the shuttle was a great help in getting us from airport to the hotel and back to airport

was amazing; the room was very cozy and comfortable; the gym was well-equipped; and the location close to the

room is fine. gym not good, extremly small. breakfast is ok, but had better in spain

easy access to the gym.

the door of the sauna was hard to close. wifi should be free with no additional cost.

room was good, the gym

only alternative is mcdonalds next door, a friendly bar at 200m walking distance and a lidl supermarket next

the reception was very helpful and the breakfast was at continental standard level

in the bathtub stains in the carpet restaurant closes early and they claim 24hours room service

the restaurant where we had breakfast. the staff was very rude even with kids rest all is fine.

i believe the on-site bar and restaurant are closed.

good wifi, amenities, clean, the taxi to the airport no cost including in the price

lovely terrace with pool but not there long enough to use the pool

stable wifi and consistent hot water for showering

wifi not working

although we got the wifi code it didnt connect at all

clean, cheep, great food, free wifi & petrol station next door

free wifi too

pool was great kids loved it

also the nice gardens areas and kids zone

bed, pool, playground for kids, airport shuttle and the staff is amazing

airport shuttle, proximity to airport, pool and playground for kids

kids in the pool shouting and the pool assistant did not tell anything to them or to their parents

breakfast is quite expensive even for kids.

it was comfortable, staff great, a wonderful mission statement. room service was very good.

breakfast was good with lots of choice

for breakfast could be larger as the dining area was often did not enough tables for all the guests

one at room service spoke english

our room and bathroom were clean, the bed linen and towels were fresh, and the wifi was fast

pets allowed but not really pet friendly

location near the shops and a nice walk by the river ideal for pet owners

not far from the hotel is a lovely walk near a river, perfect for walking with a pet

room and very comfortable bed; tea kettle, tv, stable wifi; toilette provided with bidet; wide basement parking

a nice hotel, had everything you could expect in a hotel room (ie extra pillows, laundry service ect)

wifi in room wasn't so great specially evening time , as we know that the evening time is busy time

two other mornings i had a strong coffee and croissant at the bar and enjoyed it very much

wifi wasn't good at all.

no airport shuttle. not many choices for restaurants around really... just bar cafes.

the pool was a good size for kids to splash in

rooms were huge and had a little kitchen area which was very convenient while traveling with kids

impossibly to get a cab from the hotel with two kids unless you carry a car seat

kids went to the pool about 45 min prior to closing, and the lifeguard had decided to treat the

breakfast was quite expensive at 9 euro per person (no discount for kids)

room was cosy, comfortable, clean. breakfast was just good enough. staff was kind.

pillows were too high + poor breakfast, for 15 eur/ per person i would expect a better

good breakfast, well located...

staff very helpful and kept bar open for cold beers after concert

breakfast is not good at all coffee is bad no salad no fruits etc room is too small

with tiny beds, uncomfortable mattresses which causes back pain for me, we were with two small kids and they

wifi was very strong

the staff was extremely nice and welcoming and even let us do an early check in

breakfast, for 7 euros, consisted of coffee and milk, freshly squeezed orange juice, a croissant,

was basic, in the very noisy public bar next door

good wifi and bed

you don t have to pay for the breakfast of the kids.

tv, no coffee or tea machines in the rooms, bar service, no maintenance for the equipment in the gym

no pool, poor restaurant and room service menu options.

loud construction going on continuously during the day which was incredibly disruptive and the wifi in the rooms

wifi was excruciatingly slow

were noise in the hotel on the night, but that is maybe because there were some families with kids checked in

room and beds were more than big enough to fit my 2 kids and 2 adults

the staff were very nice to my kids. the airport shuttle is extremely convenient.

super comfortable and clean. amazing breakfast. nice and big bathroom.

corridors are coming down, carpets with marks of bleachs and bottom of the doors damaged the wifi unbelievably

they want the kids to responsible for the broken room they gave to us

there are parks and facilities around for kids as well

having additionally payed mini bar doesn't count

gym is small

it is very nice to have easy private parking in an area without too much traffic

there were a lot of families, so many kids running around until the late hours

room are large and the bathroom has even bidet (maybe only italians care but my kids were surprised)

there were toiletries even for the kids

big comfortable bed, strong wifi

there were toiletries even for the kids

the people in the room across from me were very loud and banging things around - parents with 2 kids

a bit far from city center but very pleasant and safe area / has teddy bears to welcome the kids and adults/

is a small hotel in a quiet residential area of madrid with attached bar and restaurant

the only downside was the bar was being refurbished

the most thing that makes u nervous is wifi which prefers to desappiar sometimes.

i wouldnt recommend staying for business poor wifi and no usb charges in the room

clean and large room. small gym.

of little milk cartons for tea and coffee and told us we could get a little jug of milk from the bar but we

gym was unusable, treadmill and bike were broken, dirty towels left lying around and the

good breakfast and wifi

the windows don't isolate very well and there is a playground on the other side, luckily kids went home by 9pm

relaxing - can chill out with free food and drink on tap - great with kids as never hungry or any need to drag

clean, great breakfast, snacks and refreshment drinks available all day long, nice

early check in, 24/7 coffee/tea machine and snacks at the lobby (which aren't your basic cookies or

the gym is phenomenal and even has some workouts posted for guests to try

kitchen with coffee, room with iron and washing machine

does not say the kitchen area is shared with other guests

gorgeous. clean. shared kitchen always clean and replenished

big tv and free wifi in the room

the property has several rooms available and a shared kitchen and laundry room

was traveling around spain/portugal with my 2 kids (14 & 19)

would have been nice to get connecting rooms for us and kids, but maybe the property could not provide that

they don't have a playground for kids as it states on the facilities.

we ask for a connecting room which they were unable to gives us given we were 5 (3 kids)

had a family suite which is technically 2 rooms with was great with 2 kids