friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

lack of international tv channels. wifi needs reconnection overnight

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

new and clean room. i like to gym and i could, however the gym room is small.

location north of madrid where we enjoyed peaceful evening walks and found things for all our kids to enjoy

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

because my kids loved the place

breakfast, nice, comfortable room with wifi

the breakfast was nice

very small tv, no foreign tv stations. breakfast starts not before 7:00. slow wifi

room service etc

many little things were wrong, from wifi bouncing all devices and tv working very poorly, to a freezing cold

wifi signal in the room was so low that one couldn't connect

room was clean, ac was cold, bed was comfortable, wifi was fast, tv was big and good channels, bathroom was

beautiful room and wifi access was superb.

amazing , rooms , the stuff , quite and peaceful and free parking

a hotel catering for mainly business travelers cannot have bad wifi.

the wifi is non existent and the breakfast is ok

the wifi works well

there was a pair with spoiled kids nextdoor and did not take proper care of them, but this is not the fault of

gym

the room is a tidy, compact studio that includes a small kitchen

also, there is a gym in the neighbouring building which i could use for free and where i worked out together

speedy wifi, well breakfast (scrambled eggs, cheese, ham, cornflakes, fruits, yogurt, donuts), laundry on the

booked a room for 2 adults,2 kids and 1 baby at the time of booking the manager told us that the cot was an

the fact that there is a pool is a massive advantage for the kids

nice friendly place, pool was good, room was cool, nice food and all at wedding.

off the main road with safe parking. very private and quiet.

sunset and relaxing time by the pool

beds and showers were excellent. parking was super easy and available for free.

good value for the money, fair for a one night stay in business travel, with free parking.

fairly good value for money, stable wi-fi connection, large room and no problems with parking.

quiet area and free parking

free parking and car charge points near the cafeteria

service on weekend, no reason other than dont work weekends, could not enjoy pool too many kids, no kettle in

lots of kids in and out of the pool, i would ve liked to see a bit more maintenance

play area for kids

the swimming pool, whirlpool and fitness room nearby science museum for kids shops, groceries nearby busses

smoke (i arrived at 11:30 so was too tired to ask to change rooms, plus the hotel was full of kids from a football

no surprises, good value for money. kids enjoyed the stay.

the staff very helpful the room and play machine free fir kids too

screaming kids in room above us for 2 nights. sounded like they were unsupervised

breakfast and wifi ok

perfect overnight stay with pet. staff exceptionally friendly.

the breakfast is overall good, some items were not replenished as required

breakfast is really nice with a variety of foods.

breakfast is excellent

clean, simple yet elegant, 5 min walk from metro station, near airport, good wifi

the breakfast area was quiet and inviting; the breakfast buffet had a reasonable variety of foods

the driver of the shuttle to the airport was very nice and helpful to a single mom with 2 young kids who traveled

my husband and i had to carry everything after a 12 hour flight plus 2 kids

stayed with my 3 kids and it was quite a hassle that we couldn't have 2 rooms connected to each other

a little noisy due to thin walls and lots of kids.

very good wifi and air con

was a lot of noise , there was a big group of kids that occupied most of the hotel and thet made oa lot of nice

the room was clean, with access to fast wifi and the addition of a coffee machine was an added luxury

a hotel for business people .hotel bar not open during our stay

no bar or restaurant at night

is clearly a 'business' hotel and the result of this is that the restaurant and bar do not open friday, saturday

secure parking with free internet access

restaurant and breakfast bar were accessed via a crazy paved path through a garden, very pleasant but not so

easy to find, just off the motorway and private parking

wifi not used

com could be more helpful with directions and address) plenty of parking

chose it because it offered separate beds for the kids but when we arrived there was only couch beds

in the original booking i suppose to get a double bed and two individual beds for the kids (they don't like to

also had asked for the gym to be opened

service and no wifi

the gym was great and large bathtub in the room

was traveling around spain/portugal with my 2 kids (14 & 19)

had a family suite which is technically 2 rooms with was great with 2 kids

we ask for a connecting room which they were unable to gives us given we were 5 (3 kids)

they don't have a playground for kids as it states on the facilities.

would have been nice to get connecting rooms for us and kids, but maybe the property could not provide that

room service menu

no pool, no spa, no gym, because under construction

their outdoor bar area is lovely for an evening drink and chat with

although spa is closed (covid) it could be better maintained (clean, cut hedges, remove

there was a swimming pool next to the gym but this was out of use

there was some awful construction work and hotel was nice enough to not make me pay for my mini bar as a token

great facilities, good bed, great sauna and gym

room service was available and room had a mini bar also

good staff, bar food was ok. rooms very clean. gym was ok

nice hotel very rich renovation gym and sauna available 24/7 nice reception good lobby

2 adults and 2 kids in the room were perfect in terms of size

booked in a very large group for kids football camp in the region, so not really possible to choose other hotel

size room, very comfortable environment, especially when we have small kids (2

my ps5 to the wifi and the tv wasnt a smart tv so i couldnt access english channels for the kids

lots of computers available for the kids to be on

my sister s family was also staying at the same hotel and they dealt with all issues (kids)

not a deal breaker at all, just an observation as one of my kids was looking to have a bath

requested room service for breakfast because we were in a rush, but they told us we had to come down to the

location (near our office) breakfast choice, bar food and staff.

rude room service, asked me to come down and get my own order.

in the room to get some privacy but still be close to the kids, even included a small

are spacious and comfortable, nice modern design, beds are comfy, room service is quick, stuff is friendly and

the bar and restaurant was down because of fixing up. so we couldn't get coffee or any food.

rooms, breakfast, pool

machines in the gym didn't work well and location is not near a lot of restaurants or stores

free parking on the street - close to metro station - 24h gym - clean, confortable room - super welcoming

i liked the pool and the gym, the bar, really nice breakfast. was also a pretty good location.

the gym is a bit small but still works

new hotel, great little rooftop pool where you can order food/drinks directly to your table.

room service is awful

easy because of construction, so if you are traveling with a lot of suitcases or strollers or kids, you may need

booked to take my daughter swimming. no kids in the pool ..

i loved the hotel and next time i will come with my kids for sure.

that in that night of maintenance work and also requested an extra bed for the kids and sati only late at 2 pm

that in that night of maintenance work and also requested an extra bed for the kids and sati only late at 2 pm

everything went well staff was helpfull for my kids

after i went to reception to pay my bill and i asked if was the same price for adults and kids and she told me

rooms are very comfortable, wifi is great, people at the front desk are more than helpful

the hotel provide late check out for a nominal fee

wifi connection wasn't great, so when i had to send emails for work, it was a bit of a challenge to

these were factors which we took into account in choosing the accomodation so we ( and the kids in particular

we had two rooms set up for a family - one large triple room for our kids and another king-size bedroom for

the pool area didn't seem very welcoming to kids, it is only small and not very wide so didn't feel comfortable

the small sofa beds are good enough but older kids like to have a proper bed to sleep in

triple room was spacious, our kid s bed was set up beautifully, with a little towel and kids shampoo, lotion

there room door have a 1cm space between wood and floor, you can perfectly hear jumping kids and talks from

on arrival with a family of 5 (3 kids under 6), we were told check in would be 2pm without checking my name

the check-in took very long when you travel with kids

very annoying when you have little yelling kids in the opposite room (i have to say

staff was very helpful. great location, very central. wifi was excellent

used the gym a few times and it had what i needed so it was great

of parking bus stops outside for madrid central 15 minutes by car to the centro nacionale de golf

very clean, extremely quiet (pool was still closed), great staff, huge free parking lot

minibar fridge empty, apart from a couple of small bottles of water

we missed it we took a pack up breakfast one of the days but it s not the same restaurant and bar closed

wifi poor and safe broken

wifi was not available

not so clean and wifi did not work in the room. i had the 315.

good wifi connection, nice staff, good location

poor wifi signal and sometimes there was not hot water in the shower

they also provided toiletries for kids

nearest supermarket (auchan) is 10 min walk, there's a mcdonald's next to it too, also a little kids park next

rooms , easily heard other customers moving around their rooms scraping chairs on floor and kids

no swimming pool, no playing room for the kids or park and no entertainment

restaurant / room service food was good, at good prices

would have loved to have a room with an adjoing door to my kids room

good wifi speed

the location good wifi clean room friendly staff

good wifi

free wifi and onsite parking.

only kids dare to go there because you know

they don't have many cots or any small extensible beds for kids.

breakfast not included in the price.

breakfast

very well located for our purposes, very cheap, nice breakfast, i will come back.

you don t have to pay for the breakfast of the kids.

service in the bar was very disappointing. a hotel bar should not have inexperienced staff.

could not get room service.

the bar is closer in the weekend.

the front desk and restaurant staff were all helpful and a pleasure to deal with, and the bar was a very

the noise , we needed to left and they still charged us , was full of kids , running a noising

only problem is that the bar and restaurant only open mon - friday

breakfast

convenient underground parking

wifi very good, able to stream tv

the restaurant and the bar are perfect at night time

the bar was never busy as the prices were very expensive for this location.

wifi was available at all times, no issues with insufficient bandwidth

1. wifi signal is weak and could not cover the whole room. 2. the safe was not working.

bar in the back of the place

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

bed was comfortable and the food i ordered through room service was better than expected

stay in room 108 unless you like being kept awake - right next to the bar and restaurant

one of the plates in the snack bar was quite low quality for such a place.

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

adjoining rooms for the kids as well

location, with lots of free parking spaces & near station into madrid

wifi did not work more than half the time work

wifi + cleanness + workers

the staff were brilliant the room was spotless, safe parking usual continental

was no microwave in the room to heat up food, nor was there a place to dry the laundry

we had a problem with wifi, but finally we could change a room and everything was ok.

wifi signal quality was poor, i was using better my 4g than the network provided for the hotel

hotel was clean and they had a very nice selection for breakfast

pet friendly amenities and stuff.

the breakfast was ideal, offering a lot of options and the coffee was truly amazing

enjoyed its amenities and the breakfast was of the gods

friendly staff and good room service

poor breakfast

wifi speed

breakfast friendly staff, helpful with kids good wifi connection close to metro station

breakfast friendly staff, helpful with kids good wifi connection close to metro station

the room was very quiet, the bed good, and the wifi excellent, better than in many 4-star hotels

in the room there are all required things: wifi, a fridge, towels, glasses, 2 clean beds, a tv set, etc

the wifi maintained a good connection, even during times i required video conferences

especially i want to thank them for the presents for the kids

we also tried the buffet breakfast (because of the kids)

swimming pool is only for +12 years old , so kids dont have an opportunity for fun

and we expected that we can use the pool specially the kids, and they were excited about it specially from the

i was traveling with kids and they should have anticipated this being an issue

kind of tired looking. smallish room but adequate for a night stay. pet fee rather high imo.

wifi was not good. didn t work most of the time.

good wifi and ok breakfast

and clean hotel on a highway, with free underground parking and decent wifi, all this at a reasonable price

the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

a lovely restaurant bar beside hotel (castizo)

clean rooms and friendly staff, good quality hotel good wifi

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

good wifi connexion, convenient parking in the building, variety of restaurants on site and around, very

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant

from first level of room to the bedroom not ideal if your unsteady on your feet or have young kids

old style shower sprayed the bathroom. thin adjoing walls. limited bar service.

the bar was nice, and the restaurant was busy with locals (which is always a good sign) we traveled

the terrace could be cleaner and wifi could work better.

pool, short walk to the bus stop

advice would be to limit window opening- it may be dangerous for kids

on the door step of the santiago bernabeu and such a classy hotel i love to stay with my young kids when we

my room didn't have coffee machine like my kids room

we were a family with 3 kids

replacing toiletries even when the room service people see that they are required

to communicate and asked me to pay extra 450 euro , i booked 2 rooms for 3 adults and 2 kids , they said still

no adjoining rooms so my partner and i had to split rooms as our kids are under 18 and weren t aloud to spend

the program of the swimming pool finish too early, at 19 o'clock.

shame no pool or spa to relax ud83dude14great

room service is not available 24 hours

very good wifi (1st floor)

really fast internet wifi to download a movie within half an hour, and super clean bathroom with disinfected

several different types of business close - restaurants, laundry

i like that they let me had an early check in to the room

very stable wifi (colleague in the other room was satisfied though), breakfast consists mostly of sweet and

i was being very picky, i felt a little restricted in the choices on the bar menu and i think i would have

room service restaurant s menu has limited choices of food- a hot water boiler and tea supply

good value north of madrid center...easy access to airport and good wifi.

jaime was really excellent in helping us obtain a vegetarian main course and he was great at the bar too

there is no pool or gym. breakfast is expensive for madrid standards

above the bar can be a little noisy but wasn t a big issue for me

car parking was available at the hotel

near train straight to atocha. free parking for car

free wifi, with good connection

the parking lot spaces for cars are not many and small.

hear water running through the pipes in the wall right next to the bed a wall shared with the kitchen, where

the food wasn t the best for kids i thought and didn t like the glass bathroom door

food options for gluten free were limited room service order was worst meal i have ever had

and rich breakfast, friendly personnel and clean rooms all you actually need

to that, the room was highly comfortable and clean, all necessary amenities were there, the pool/terrace were

small pool poor street access rowdy disco crowds

placed next to a family room whom had yelling and fighting kids at bedtime

i love pets and kids but i also love my sleep and it's not fair to be robbed of a good night sleep

also kids on the rooftop is a massive vibe killer

price for a breakfast especially for kids and which the bacon and eggs where cold!

really not for family with kids

the wifi was poor also the breakfast was poor

there was a gym

the free wifi wasn't great. you had to pay for the high speed wifi.

laundry facility is costly. no provision for washing underwear and drying.

a day for wifi is from the last century

of little milk cartons for tea and coffee and told us we could get a little jug of milk from the bar but we

pet-friendly, parking and electric charging

room wasn't clean and wifi was damn slow. the gym was like a small room with two bycicles.

1. the fact that it had a gym. 2. small restaurant with very good and reasonably priced food.

clean and large room. small gym.

the people in the room across from me were very loud and banging things around - parents with 2 kids

a bit far from city center but very pleasant and safe area / has teddy bears to welcome the kids and adults/

considering that there is major construction going on, and there's no bar or restaurant, we couldn't even get

what is really really bad is wifi

please fix the wifi, it does not work

were very nice, and we could get an extra bed in the room as we are travelling with 2 kids

the hotel restaurant is still closed due to covid, so room service was not possible

breakfast was also excellent

nice, friendly and helpful staff - absolutely clean - fantastic breakfast - metro station cuatro camino just a

breakfast was fabulous, and they always had more than enough

4 beds in the main room was a little inconvenient with the kids sleeping and we were packing

transfer from airport was excellent, they have all kinds of car seats for kids and even for babies

stayed there with two kids

we're 2 adults and 3 big kids, ordered quadra room with bathroom

we're 2 adults and 3 big kids, ordered quadra room with bathroom

good value for money. quiet. clean. has a pool which is not too busy. seemed kids friendly.

eat go, there s is also a commercial center only 11 minutes walking where you can go with the kids, shop eat

in smart gardens with pool

the gym does not have a functioning treadmill. the breakfast was poor quality with

hotel had good secure parking, we had asked for rooms next to each other as we had children with us, and the

she was helpful and very good with kids

not to much to do with kids nearby

also, very confortable for travelling with kids and the breakfast superb

approx 2 months ago and requested 2 rooms , side by side, upon arrival, we were given rooms with kids in two

during the night that i heard kids upstream.

wifi barely worked on 8th floor.

wifi works well

well located for 2 metro lines. quiet, clean, pleasant room. excellent wifi. friendly staff.

wifi works fine, but is intermittent and often cuts in and out, which can be annoying if you need a

we used the laundry services and it was extremely quick

the kids enjoyed the pool but the water was quite cold even on a very hot day

size was too small limited to a number of patrons at a time pool a bit deep for kids we stayed twice but yea

no balcony . swimming pool 1 depth so no shallow end for splashy kids .

small pool full of kids, bad communication/attention with room service

we got a huge room which was great since we were there with the kids the girl at the pool was

spacious room for 4 people, nicely decorated for kids.

separate bedroom for kids was a plus

we booked the quadruple room which had bunk beds for the kids

spacious clean room, comfy bed and some privacy from the kids, good breakfast

accomodation was perfect, we had a room with 4 beds so perfect for the kids

there was construction being done or someone with kids, but at 8 or 9 am there was a hammering

do not have room service

good breakfast, friendly staff

the breakfast bar was an excellent start to our days that we always looked forward to

breakfast was simple, nothing too crazy

wifi was ok