but we were definitely surprised by the incredible breakfast

the breakfast is overall good, some items were not replenished as required

breakfast pricey

breakfast is really nice with a variety of foods.

internet worked well, but the wifi is not secure (it seems to have no encryption)

was a lot of noise , there was a big group of kids that occupied most of the hotel and thet made oa lot of nice

sports gym was too small and very little equipment, should have had at least a rowing machine more than a

restaurant or bar open due to it being good friday

no food room service available weekends

in the booking site it offers spa and relax zone and it only has a small sauna near the gym

in the original booking i suppose to get a double bed and two individual beds for the kids (they don't like to

chose it because it offered separate beds for the kids but when we arrived there was only couch beds

there is no spa in the hotel

the shower did not keep the temperature constant and it was always too hot as room service insisted on turning

have gym i wanted use but equipment wasn t working and it was disappointing, reception staff didn t

they don't have a playground for kids as it states on the facilities.

had a family suite which is technically 2 rooms with was great with 2 kids

was traveling around spain/portugal with my 2 kids (14 & 19)

we ask for a connecting room which they were unable to gives us given we were 5 (3 kids)

would have been nice to get connecting rooms for us and kids, but maybe the property could not provide that

a little noisy due to thin walls and lots of kids.

the driver of the shuttle to the airport was very nice and helpful to a single mom with 2 young kids who traveled

stayed with my 3 kids and it was quite a hassle that we couldn't have 2 rooms connected to each other

my husband and i had to carry everything after a 12 hour flight plus 2 kids

the reception staff were very nice as was the bar man who was very attentive and

lots of kids in and out of the pool, i would ve liked to see a bit more maintenance

service on weekend, no reason other than dont work weekends, could not enjoy pool too many kids, no kettle in

the swimming pool, whirlpool and fitness room nearby science museum for kids shops, groceries nearby busses

play area for kids

smoke (i arrived at 11:30 so was too tired to ask to change rooms, plus the hotel was full of kids from a football

no surprises, good value for money. kids enjoyed the stay.

screaming kids in room above us for 2 nights. sounded like they were unsupervised

the staff very helpful the room and play machine free fir kids too

quite essential rooms quite cheap breakfast

the staff very helpful the room and play machine free fir kids too

there was a pair with spoiled kids nextdoor and did not take proper care of them, but this is not the fault of

gym

kitchen in the room, speedy wifi, well breakfast (scrambled eggs, cheese, ham, cornflakes, fruits,

kitchen cutlery should include scissors

complete kitchen

good value for the money, fair for a one night stay in business travel, with free parking.

quiet area and free parking

wifi was weak in my room and it keeps disconnects, i think because my room was the last room.

problem with wifi (i

large tv, bedroom heating, comfortable and large beds. free car parking.

comfy bed friendly staff good wifi local shops

poor gym and hardly any equipment

bar shut too early in the evening

like madrid, when a hotel is far away from the city centre it has to have an outdoor swimming pool to compensate

open when we were there during the whole weekend in fact which was a shame we were asked to order room service

stayed there with two kids

we're 2 adults and 3 big kids, ordered quadra room with bathroom

transfer from airport was excellent, they have all kinds of car seats for kids and even for babies

4 beds in the main room was a little inconvenient with the kids sleeping and we were packing

dependable wifi, helpful staff

not a deal breaker at all, just an observation as one of my kids was looking to have a bath

my sister s family was also staying at the same hotel and they dealt with all issues (kids)

service in the bar quite slow

not enough sitting areas in lobby, narrow hallway, no gym or other things to do

location (near our office) breakfast choice, bar food and staff.

you don t have to pay for the breakfast of the kids.

i had a little accident at the bar and my mother tells me all the staff was super helpful

tv, no coffee or tea machines in the rooms, bar service, no maintenance for the equipment in the gym

the bar is closer in the weekend.

the front desk and restaurant staff were all helpful and a pleasure to deal with, and the bar was a very

no bar or restaurant facilities were open apart from a few hours in morning for breakfast

a hotel catering for mainly business travelers cannot have bad wifi.

room service food not so great. cooked breakfast could be better as well.

of freshness of the breakfast bar gives a lot to be desired

no restaurant, room service or bar facility after breakfast, not really good enough for a four star hotel

in the room to get some privacy but still be close to the kids, even included a small

rooms, breakfast, pool

room was freezing cold and the room service was terrible- a soggy sandwich and a few fries for

the breakfast was good, but there is no room service at the breakfast time, we wanted to order just coffee in

no fruit in the breakfast or at least i didn’t find it

comfortable room, nice terrace (with pool), small gym, and a good breakfast.

i liked the pool and the gym, the bar, really nice breakfast. was also a pretty good location.

the bar area in reception was welcoming and comfortable

the pool

) of late check-out only for about 30 minutes while having a meeting with drinks at the bar of the hotel

wifi signal in the room was so low that one couldn't connect

room service etc

room was clean, ac was cold, bed was comfortable, wifi was fast, tv was big and good channels, bathroom was

very small tv, no foreign tv stations. breakfast starts not before 7:00. slow wifi

the place was spotless clean, spacious, beds were comfortable, good wifi connection

all the staff especially at the bar (:

clean and nice room. very nice gym for a hotel and sauna. garage was perfect for my big car.

room service was available and room had a mini bar also

very good and cheap food from room service

great facilities, good bed, great sauna and gym

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

location north of madrid where we enjoyed peaceful evening walks and found things for all our kids to enjoy

because my kids loved the place

the breakfast was a good deal for 6 euros, and had a good variety--nice bread rolls and some ham/cheese

wifi connection in my room would not allow me to work, i had several meetings that were interrupted

there is no actual separation between parent bed and kids

we really enjoyed our stay in a quardable-family room. our two kids loved the

great with kids, our room had a bunk bed that the kids loved and even had frozen and ice age themed walls for

accomodation was perfect, we had a room with 4 beds so perfect for the kids

spacious room for 4 people, nicely decorated for kids.

the wifi signal is strong throughout the property and bars and restaurants surround hotel

also, we appreciate yates ha omg breakfast and wifi includes in the price

chose this to be close to the airport and for the wifi

also bar madrid a block from the hotel had great latte we went a couple times a day

free and easiljy accessible wifi. adequate, though not luxurious, breakfast.

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

lack of international tv channels. wifi needs reconnection overnight

new and clean room. i like to gym and i could, however the gym room is small.

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

wifi din't work in our room, so we had to come down to the reception to be able to use it.

close to the airport. free shuttle service 24 hours.

free airport shuttle, confy beds and pillows. perfect for a one-two night stands.

the shuttle bus took us from airport to hotel and vice versa

midnight the wifi had some problems with connectivity but its for us is not a major issue since we wanted to

rooms, safe, 8 minutes from the airport, 88 euros total for 2 rooms for me my wife and our 3 kids , you could

that had no switch for so had to remain on all night which is not ideal for light sleepers and kids

connecting door between the rooms, so if you have small kids it is a problem

is no wifi in the rooms (2nd floor) but you can go to a common area where there is free access (so, not

the wifi was not working

we tried t order some room service for the kids and we were told it was not available.

kids in one and parents in the other

no laundry facilities

location from airport after long flight to catch a good night rest, late check out was nice

i loved how late check out was an option !!!

walk from the metro station, at mid day in the summer, under the sun, is memorable with young kids

husband 2 kids (4 and 5 years old) and i stayed for one night

the second bed is a sofa type bed more for kids

say it's sound proof, it's not i can hear kids playing outside and people walking all night long

it is not possible to convert the double bed to two twins, which is a problem when two kids have to share the

booked in a very large group for kids football camp in the region, so not really possible to choose other hotel

good for families with little kids

my ps5 to the wifi and the tv wasnt a smart tv so i couldnt access english channels for the kids

we had booked this hotel purely as it had a pool so disappointing for the kids

size room, very comfortable environment, especially when we have small kids (2

unable to get wifi in room

beautifully clean, lovely room, lots of safe free parking, full restaurant on-site (in separate building)

easy to find, just off the motorway and private parking

clean, decent sized room. bar and restaurant good.

coffee isn't self service so have to get the bar man to make each time

that in that night of maintenance work and also requested an extra bed for the kids and sati only late at 2 pm

easy because of construction, so if you are traveling with a lot of suitcases or strollers or kids, you may need

i loved the hotel and next time i will come with my kids for sure.

that in that night of maintenance work and also requested an extra bed for the kids and sati only late at 2 pm

booked to take my daughter swimming. no kids in the pool ..

rooms , easily heard other customers moving around their rooms scraping chairs on floor and kids

no swimming pool, no playing room for the kids or park and no entertainment

nearest supermarket (auchan) is 10 min walk, there's a mcdonald's next to it too, also a little kids park next

they also provided toiletries for kids

wifi was of a weak signal inside room, i was in the second floor

after i went to reception to pay my bill and i asked if was the same price for adults and kids and she told me

everything went well staff was helpfull for my kids

breakfast was great and staff helpful , sadly no laundry service but i walked about 6 minutes to find a

after i went to reception to pay my bill and i asked if was the same price for adults and kids and she told me

good bar food and welcoming staff

the pool area didn't seem very welcoming to kids, it is only small and not very wide so didn't feel comfortable

clean and modern, great vibe specially with kids

the kids loved the hotel due to the music theme

triple room was spacious, our kid s bed was set up beautifully, with a little towel and kids shampoo, lotion

the decor is beautiful, very child friendly but not overrun with kids, room was spacious, spotless, and very

the people in the room across from me were very loud and banging things around - parents with 2 kids

a bit far from city center but very pleasant and safe area / has teddy bears to welcome the kids and adults/

people working at the bar and restaurant, they were staring at us like stupids

the most thing that makes u nervous is wifi which prefers to desappiar sometimes.

bar fridge not plugged in, had to lift out to get to plug, took ages to cool down a kettle and cups

gym appears to be closed all the time, so has jan ventilation

room wasn't clean and wifi was damn slow. the gym was like a small room with two bycicles.

actual bathroom door so no privacy at all, no good restaurants/ bar nearby, quite expensive considerin the area

clean and large room. small gym.

good breakfast and wifi

the poolside area. pool was cold but area was not crowded. very relaxing and great for kids.

paid for half board due to the fact we were travelling with small kids

the balcony dangerous for the families with little kids.

behind the hotel is really nice park for kids and a lot of greenery and metro is 5 min walk away

reception desk and 1 of them was attending one person, behind it there was a family with little kids (and me)

room service was a disaster (took nearly an hour and 3 phone calls to deliver fried eggs and chips)

nice, clean hotel, good breakfast, fine wifi and very close to metro

bar in the back of the place

the bar was never busy as the prices were very expensive for this location.

the restaurant and the bar are perfect at night time

the rooms were super clean and the staff were quite friendly. also has a great pool for the kids

shuttle service, the food and the people at the restaurant are great , the pool is a big plus for kids and have

small room unsafe bank bed for the kids. very high... no safety board...

room was very well designed to fit 2 kids as the room had 2 foldable beds that turn into a bunk bed and there

small shower. not an option traveling with kids

very annoying when you have little yelling kids in the opposite room (i have to say

the check-in took very long when you travel with kids

there room door have a 1cm space between wood and floor, you can perfectly hear jumping kids and talks from

on arrival with a family of 5 (3 kids under 6), we were told check in would be 2pm without checking my name

late check out

nice stuff nice garden good for kids nice pool

bed, pool, playground for kids, airport shuttle and the staff is amazing

pool was great kids loved it

airport shuttle, proximity to airport, pool and playground for kids

kids in the pool shouting and the pool assistant did not tell anything to them or to their parents

the price was excellent for 4 people in one room. the air con and wifi was great

could not open window as room was above a bar terrace which remained noisy till around 00:30

location was good and had good parking. on site bar and tapas were very good.

clean comfortable friendly staff excellent location with parking although it is limited

very clean and courtyard seating outside bar below hotel

booked a room for 2 adults,2 kids and 1 baby at the time of booking the manager told us that the cot was an

the fact that there is a pool is a massive advantage for the kids

sunset and relaxing time by the pool

the pool, the surrounding area, the views, the food, the decor, the restaurant, the bedroom

rural location with lovely views. quiet and pet friendly.

wifi didnt connect in my room.

one of the receptionists was kind enough to let me try other available rooms is i could get good wifi

the room itself was ok but the wifi connection was weak and sometimes i couldn t get it at all

not so clean and wifi did not work in the room. i had the 315.

wifi poor and safe broken

4 playgrounds for kids around the hotel

not ideal for kids

pool was great for the kids

bathroom shower was too slippery and j was traveling with elders and kids

everything is very cramped with such a small room, loads of luggage and two kids

swimming pool and gym available

shuttle from the airport was waiting when i arrived (more frequent than some other hotels)

the pool was small (it looks bigger in the pictures) and the gym needs more equipment.

were very friendly, the shuttle was a great help in getting us from airport to the hotel and back to airport

gym on site is a plus

chose this hotel specifically because we were traveling with kids and wanted them to enjoy a fun time in the

beds aren't suitable for small kids who are in danger of falling off

this was a bit tricky, especially when traveling with kids, and we would have appreciated being informed in

food, friendly staff and the kids corner play room was great for our 3 children after a long day travelling

there was a pool, workout room, and even a little kids play area in the lobby

the restaurant where we had breakfast. the staff was very rude even with kids rest all is fine.

the receptionist was so kind and understanding and even provided room service when everything was closed

your charges at your swimming pool bar were different every time u went for the same order

is very close to the metro station and after 20 min you are in the center of madrid breakfast bed gym

we could do with more sun beds around the pool

were noise in the hotel on the night, but that is maybe because there were some families with kids checked in

room and beds were more than big enough to fit my 2 kids and 2 adults

the staff were very nice to my kids. the airport shuttle is extremely convenient.

the gym is out of hotel and locked when i arrived.

no 24 hrs room service. no complementary water. bed is uncomfortable.

especially i want to thank them for the presents for the kids

swimming pool is only for +12 years old , so kids dont have an opportunity for fun

and we expected that we can use the pool specially the kids, and they were excited about it specially from the

i was traveling with kids and they should have anticipated this being an issue

we also tried the buffet breakfast (because of the kids)

would have loved to have a room with an adjoing door to my kids room

wifi was poor, despite it being advertised as great.

wifi box ( i think ) glowed bright green at night

free wifi and onsite parking.

wifi speed is excellent location is perfect next to metro and bus station

they could build a gym. breakfast is expensive when compared to the options in the area

would appreciate to have a gym

sometime there were some issues with the wifi but that was okey.

jaime was really excellent in helping us obtain a vegetarian main course and he was great at the bar too

would have loved to see more amenities like gym and indoor pool

variety of choices for breakfast was excellent

room and breakfast

the gym was good

the lobby bar closes at midnight:)

good value for money, clean, comfortable, room size and gym.

posters of staff faces everywhere!!! (kids liked them though!)

size was too small limited to a number of patrons at a time pool a bit deep for kids we stayed twice but yea

swimming pool for kids, it was a good surprise

small pool full of kids, bad communication/attention with room service

this wouldn't be a problem for families traveling with older kids who don't need a carseat and can take a taxi

got charged extras for bringing partner and kids and for parking

was a little higher than we usually pay for a stay with 2 kids and 2 children

not good when you have little kids

too many kids for a business hotel. impossible to relax and enjoy the pool with 10 kids in it

room is pretty big and comfortable, there is a pool and a gym which is really nice, and there is free shuttle

kids couldnt get joy, and that was one of the main reason we choose that hotel

not a big deal, until you add 2 tired kids to the equation

my kids loved the bunked

kids loved the pool

beds for kids were not prepaired, had to look for how to open it (from the wall)

excellent hotel for the kids, staff were great and room was spacious and clean.

are a family of five with kids

the kids were disappointed that the wii console was missing from the lounge.

supposed to go to the hotel next door (it was already after midnight and travelling with small kids)

good facilities for kids

clean room and great ameneties. good breakfast and nice staff.

nice breakfast always worth it

walking distance to the metro, a few good bars close by, a fridge, good wifi, economical and clean

internet wifi connection.

jose and his colleague advised us about the room, the pool and breakfast options

my room didn't have coffee machine like my kids room

we were a family with 3 kids

on the door step of the santiago bernabeu and such a classy hotel i love to stay with my young kids when we

advice would be to limit window opening- it may be dangerous for kids

free wifi only worked for one device

hotel restaurant and bar closed when we arrived at 8:30pm although website said it was open until 1am

the restaurant and bar had good food as well

the shower area (tub) is unsafe, it has no grab bar in case you are falling down inside the tub.

the small bar for breakfast was great, and we also had dinner in the restaurant belonging to the hotel which

in the blankets, dirty sheets, ants in the shower, unbearable noise from the road, spotty wifi, and on top of

she was helpful and very good with kids

breakfast choices (only orange juice for drinks, only tomatoes for veggies, no pancakes for kids, no fruit

during the night that i heard kids upstream.

not to much to do with kids nearby

approx 2 months ago and requested 2 rooms , side by side, upon arrival, we were given rooms with kids in two

breakfast friendly staff, helpful with kids good wifi connection close to metro station

the free wifi was excellent

very friendly helpful staff, great price, good wifi.

wifi was good and the air conditioning worked well

in the room there are all required things: wifi, a fridge, towels, glasses, 2 clean beds, a tv set, etc

the windows don't isolate very well and there is a playground on the other side, luckily kids went home by 9pm

relaxing - can chill out with free food and drink on tap - great with kids as never hungry or any need to drag

very nice and very clean also the food from 11 am until breakfast is free

modern, clean, snacks, drinks, late check out and amazing staff.

the wifi works but was complex to set up, i had to set it up each one individual

to communicate and asked me to pay extra 450 euro , i booked 2 rooms for 3 adults and 2 kids , they said still

no adjoining rooms so my partner and i had to split rooms as our kids are under 18 and weren t aloud to spend

early check in, amazing breakfast, amazing views from our room (10th floor), the room was huge and very well

its personnel at reception, the room space and cleanness, having an agreement with a very good gym at walking

bernabeu stadium by walking for 3-4 minutes only + the metro is in front of the stadium the room service the

my wife arrives with 3 little kids alone in the night

the kids liked the pool

then the reception staff would not honour our request for inter-connecting rooms as we had three kids, means my

we were travelling with kids and booked two rooms asking for neighbouring ones

more spaces for kids, for example a little playground